9f5fe6f8-72a4-4555-9cf5-12c6b269eba9
SUCCESS
Time
23/07/2026 12:28:32
Duration
4m 18s
Campaign
-
Conversation ID
conv_9701ky6q4v5nesct3e4d97fsrftx
Recording
AI Extraction
odo
37000
loan
CÒN VAY NGÂN HÀNG
year
2023
status
SUCCESS
summary
Cuộc gọi thành công với khách hàng Lê Xuân Bảo, chủ xe Mitsubishi Xpander 2023 tại Cần Thơ. Xe còn vay ngân hàng, đã chạy 37.000 km, chưa va chạm hay ngập nước. Khách muốn bán nhanh trong vòng 2-3 ngày để đổi xe điện, giá mong muốn 500 triệu đồng. Agent đã xác nhận Zalo, đọc lại giá, nói phí 1% và hướng dẫn gửi ảnh. Cuộc gọi đạt đủ 4 điều kiện closing và info_score 9.
is_owner
CHÍNH CHỦ
location
Cần Thơ
intention
FAST
is_silent
-
info_score
9
is_closing
True
car_history
Xe chưa đâm đụng hay ngập nước, đã bảo dưỡng định kỳ
sale_reason
Muốn bán xăng đổi điện
zalo_status
TRUE
asking_price
500000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
15ms
23/07 12:28
▸ Input
{
"phone": "0939669822"
}
▸ Output
{
"car_brand": "mitsubishi",
"car_model": "xpander",
"lead_id": "9f5fe6f8-72a4-4555-9cf5-12c6b269eba9",
"name": "L\u00ea xu\u00e2n b\u1ea3o",
"sales": "U09347ZRTKR",
"sku": "SKU-RGCFWQ"
}
✓
PREPARE_CALL
2.0s
23/07 12:28
▸ Input
{
"car_brand": "mitsubishi",
"car_model": "xpander",
"name": "L\u00ea xu\u00e2n b\u1ea3o",
"sku": "SKU-RGCFWQ"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1784784390.783329",
"variables": {
"anh_chi": "anh",
"car_make": "mitsubishi xpander 2023",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: B\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, odo: 37000, gi\u00e1 mong mu\u1ed1n: 500000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "L\u00ea xu\u00e2n b\u1ea3o"
}
}
✓
OUTBOUND_CALL
10.0s
23/07 12:28
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0939669822",
"variables": {
"anh_chi": "anh",
"car_make": "mitsubishi xpander 2023",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: B\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, odo: 37000, gi\u00e1 mong mu\u1ed1n: 500000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "L\u00ea xu\u00e2n b\u1ea3o"
}
}
▸ Output
{
"conversation_id": "conv_9701ky6q4v5nesct3e4d97fsrftx",
"raw": {
"conversation_id": "conv_9701ky6q4v5nesct3e4d97fsrftx",
"message": "Outbound call initiated",
"sip_call_id": "SCL_jypZZ84Zc9n7",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
23/07 12:36
▸ Input
{
"conversation_id": "conv_9701ky6q4v5nesct3e4d97fsrftx"
}
▸ Output
{
"duration_secs": 258,
"status": "done"
}
✓
TRANSCRIPT
23/07 12:36
▸ Input
{
"raw_turns": 53
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh L\u00ea xu\u00e2n b\u1ea3o \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mitsubishi xpander 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: C\u00f3 m\u00e0y kh\u00f4ng?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1.\nClient: \u1edc, n\u00f3i nghe n\u00e8.\nAgent: D\u1ea1 v\u00e2ng \u1ea1, anh c\u1ee9 n\u00f3i \u0111i \u1ea1.\nClient: Alo. \u01a0, \u1ee7a xe n\u00e0y anh mua, \u01a1, \u01a1, t\u1eeb \u0111\u00e2u \u1ea1? Xe m\u1edbi lu\u00f4n, mua, \u01a1, t\u1eeb \u0111\u00e2u lu\u00f4n \u1ea1?\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edc, c\u00f2n c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng em.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh v\u1eabn c\u00f2n \u0111ang vay g\u00f3p ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i em, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: C\u1ea7n Th\u01a1. Anh, anh, anh, anh ch\u1ec9nh l\u1ea1i C\u1ea7n Th\u01a1 m\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c r\u1ed3i.\nAgent: D\u1ea1 em xin l\u1ed7i \u1ea1. V\u1eady l\u00e0 xe m\u00ecnh hi\u1ec7n \u0111ang \u1edf C\u1ea7n Th\u01a1 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u1ea1i l\u00e0 C\u1ea7n Th\u01a1 \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i b\u1ea3y ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1, ok.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00fang r\u1ed3i em. Em m\u1edbi \u0111i b\u1ea3o d\u01b0\u1ee1ng \u0111\u1ecbnh k\u1ef3, \u1edd...\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n b\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, anh ch\u01b0a \u0111i c\u1ecdc v\u1ec1 em \u01a1i. Alo? Alo?\nAgent: D\u1ea1 em v\u1eabn \u0111ang nghe \u1ea1. D\u1ea1 v\u1eady l\u00e0 m\u00ecnh ch\u01b0a \u0111\u1eb7t c\u1ecdc xe n\u00e0o \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: R\u1ed3i, r\u1ed3i. Anh, \u01a1, \u0111\u1eb7t c\u1ecdc r\u1ed3i em \u01a1i.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe r\u1ed3i \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao ...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: \u1edc, ch\u1eafc c\u00f2n, \u01a1, hai ba b\u1eefa n\u00ean l\u1ea5y \u1eb9p.\nAgent: D\u1ea1 v\u1eady l\u00e0 kho\u1ea3ng hai \u0111\u1ebfn ba ng\u00e0y n\u1eefa m\u00ecnh l\u1ea5y xe m\u1edbi \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y d\u01b0\u1edbi m\u1ed9t th\u00e1ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 em ghi ...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay...\nClient: Ch\u01b0a anh.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh...\nClient: Ph\u00f2ng m\u00ecnh, ph\u00f2ng m\u00ecnh. \u1edc.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn ...\nClient: Alo. \u1edc, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: Kh\u00f4ng anh. R\u1ed3i, r\u1ed3i, r\u1ed3i, ok.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!",
"length": 3370,
"turns": 51
}
✓
AI_EXTRACTION
16.6s
23/07 12:37
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh L\u00ea xu\u00e2n b\u1ea3o \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mitsubishi xpander 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: C\u00f3 m\u00e0y kh\u00f4ng?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1.\nClient: \u1edc, n\u00f3i nghe n\u00e8.\nAgent: D\u1ea1 v\u00e2ng \u1ea1, anh c\u1ee9 n\u00f3i \u0111i \u1ea1.\nClient: Alo. \u01a0, \u1ee7a xe n\u00e0y anh mua, \u01a1, \u01a1, t\u1eeb \u0111\u00e2u \u1ea1? Xe m\u1edbi lu\u00f4n, mua, \u01a1, t\u1eeb \u0111\u00e2u lu\u00f4n \u1ea1?\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edc, c\u00f2n c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng em.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh v\u1eabn c\u00f2n \u0111ang vay g\u00f3p ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i em, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: C\u1ea7n Th\u01a1. Anh, anh, anh, anh ch\u1ec9nh l\u1ea1i C\u1ea7n Th\u01a1 m\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c r\u1ed3i.\nAgent: D\u1ea1 em xin l\u1ed7i \u1ea1. V\u1eady l\u00e0 xe m\u00ecnh hi\u1ec7n \u0111ang \u1edf C\u1ea7n Th\u01a1 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u1ea1i l\u00e0 C\u1ea7n Th\u01a1 \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i b\u1ea3y ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1, ok.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00fang r\u1ed3i em. Em m\u1edbi \u0111i b\u1ea3o d\u01b0\u1ee1ng \u0111\u1ecbnh k\u1ef3, \u1edd...\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n b\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, anh ch\u01b0a \u0111i c\u1ecdc v\u1ec1 em \u01a1i. Alo? Alo?\nAgent: D\u1ea1 em v\u1eabn \u0111ang nghe \u1ea1. D\u1ea1 v\u1eady l\u00e0 m\u00ecnh ch\u01b0a \u0111\u1eb7t c\u1ecdc xe n\u00e0o \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: R\u1ed3i, r\u1ed3i. Anh, \u01a1, \u0111\u1eb7t c\u1ecdc r\u1ed3i em \u01a1i.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe r\u1ed3i \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao ...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: \u1edc, ch\u1eafc c\u00f2n, \u01a1, hai ba b\u1eefa n\u00ean l\u1ea5y \u1eb9p.\nAgent: D\u1ea1 v\u1eady l\u00e0 kho\u1ea3ng hai \u0111\u1ebfn ba ng\u00e0y n\u1eefa m\u00ecnh l\u1ea5y xe m\u1edbi \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y d\u01b0\u1edbi m\u1ed9t th\u00e1ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 em ghi ...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay...\nClient: Ch\u01b0a anh.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh...\nClient: Ph\u00f2ng m\u00ecnh, ph\u00f2ng m\u00ecnh. \u1edc.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn ...\nClient: Alo. \u1edc, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: Kh\u00f4ng anh. R\u1ed3i, r\u1ed3i, r\u1ed3i, ok.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!"
}
▸ Output
{
"asking_price": "500000000",
"car_history": "Xe ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, \u0111\u00e3 b\u1ea3o d\u01b0\u1ee1ng \u0111\u1ecbnh k\u1ef3",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "C\u00d2N VAY NG\u00c2N H\u00c0NG",
"location": "C\u1ea7n Th\u01a1",
"odo": "37000",
"sale_reason": "Mu\u1ed1n b\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng L\u00ea Xu\u00e2n B\u1ea3o, ch\u1ee7 xe Mitsubishi Xpander 2023 t\u1ea1i C\u1ea7n Th\u01a1. Xe c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 37.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh trong v\u00f2ng 2-3 ng\u00e0y \u0111\u1ec3 \u0111\u1ed5i xe \u0111i\u1ec7n, gi\u00e1 mong mu\u1ed1n 500 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh. Cu\u1ed9c g\u1ecdi \u0111\u1ea1t \u0111\u1ee7 4 \u0111i\u1ec1u ki\u1ec7n closing v\u00e0 info_score 9.",
"year": "2023",
"zalo_status": "TRUE"
}
✓
SLACK_POST
665ms
23/07 12:37
▸ Input
{
"sales_slack_id": "U09347ZRTKR",
"sku": "SKU-RGCFWQ",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng L\u00ea Xu\u00e2n B\u1ea3o, ch\u1ee7 xe Mitsubishi Xpander 2023 t\u1ea1i C\u1ea7n Th\u01a1. Xe c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 37.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh trong v\u00f2ng 2-3 ng\u00e0y \u0111\u1ec3 \u0111\u1ed5i xe \u0111i\u1ec7n, gi\u00e1 mong mu\u1ed1n 500 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh. Cu\u1ed9c g\u1ecdi \u0111\u1ea1t \u0111\u1ee7 4 \u0111i\u1ec1u ki\u1ec7n closing v\u00e0 info_score 9."
}
▸ Output
{
"posted": true,
"thread_ts": "1784784390.783329"
}
✓
CRM_APIS
262ms
23/07 12:37
✓
CRM_ACTIVITIES
129ms
23/07 12:37
✓
SLACK_AUDIO
4.6s
23/07 12:37
✓
UPDATE_CLOSING
169ms
23/07 12:37
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Lê xuân bảo đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe mitsubishi xpander 2023 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Có mày không? Agent: Dạ em bên Vu-Ca ạ. Client: Ờ, nói nghe nè. Agent: Dạ vâng ạ, anh cứ nói đi ạ. Client: Alo. Ơ, ủa xe này anh mua, ơ, ơ, từ đâu ạ? Xe mới luôn, mua, ơ, từ đâu luôn ạ? Agent: Dạ em nghe rõ rồi ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ờ, còn còn vay góp ngân hàng em. Agent: Dạ vậy là xe mình vẫn còn đang vay góp ngân hàng đúng không ạ? Client: Đúng rồi, đúng rồi em. Agent: Dạ em ghi nhận thông tin ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai ba phải không anh? Client: Đúng rồi em, đúng rồi em. Agent: Dạ em ghi nhận ạ. Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Cần Thơ. Anh, anh, anh, anh chỉnh lại Cần Thơ mà không được rồi. Agent: Dạ em xin lỗi ạ. Vậy là xe mình hiện đang ở Cần Thơ đúng không ạ? Client: Đúng rồi em. Agent: Dạ em ghi nhận lại là Cần Thơ ạ. Dạ em thấy xe đã chạy khoảng ba mươi bảy nghìn kilomet, đúng không ạ? Client: Dạ, ok. Agent: Dạ vâng ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Đúng rồi em. Em mới đi bảo dưỡng định kỳ, ờ... Agent: Dạ em ghi nhận ạ. Dạ em thấy mình bán xe vì muốn bán xăng đổi điện, đúng không ạ? Client: Ờ, đúng rồi em. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ờ, anh chưa đi cọc về em ơi. Alo? Alo? Agent: Dạ em vẫn đang nghe ạ. Dạ vậy là mình chưa đặt cọc xe nào đúng không ạ? Client: Rồi, rồi. Anh, ơ, đặt cọc rồi em ơi. Agent: Dạ mình đã đặt cọc xe rồi ạ. Dạ mình dự kiến khoảng bao ... Client: Đúng rồi, đúng rồi. Agent: Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Ờ, chắc còn, ơ, hai ba bữa nên lấy ẹp. Agent: Dạ vậy là khoảng hai đến ba ngày nữa mình lấy xe mới đúng không ạ? Client: Đúng rồi em. Agent: Dạ em ghi nhận ạ. Dạ em thấy mình có kế hoạch bán xe này dưới một tháng, đúng không ạ? Client: Dạ. Agent: Dạ em ghi ... Client: Đúng rồi, đúng rồi. Agent: Dạ em ghi nhận ạ. Dạ em thấy mức giá mong muốn của anh là năm trăm triệu đồng, có đúng không ạ? Client: Đúng rồi em. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ năm trăm triệu đồng đúng không ạ? Client: Dạ đúng rồi. Agent: Dạ em... Client: Đúng rồi em. Agent: Dạ em ghi nhận mức giá mong muốn năm trăm triệu đồng của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay... Client: Chưa anh. Agent: Dạ vâng ạ. Dạ anh... Client: Phòng mình, phòng mình. Ờ. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn ... Client: Alo. Ờ, đúng rồi em. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Không anh. Rồi, rồi, rồi, ok. Agent: Dạ em cảm ơn anh ạ. Chúc anh một ngày tốt lành!