66385ec8-3214-4873-8b53-fd8b05961304
FAILED
Time
19/08/2026 07:08:06
Duration
4m 21s
Campaign
-
Conversation ID
conv_1001m0bnhgyaezcbbrxzg7wyy97f
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
304ms
19/08 07:08
▸ Input
{
"phone": "0888934149"
}
▸ Output
{
"car_brand": "SSANGYANG",
"car_model": "NH\u1eacP KH\u1ea8U H\u00c0N QU\u1ed0C 100%",
"lead_id": "66385ec8-3214-4873-8b53-fd8b05961304",
"name": "Nguy\u1ec5n L\u1eadp Qu\u1ed1c",
"sales": "U09347ZRTKR",
"sku": "FB-7CUZA6XZ"
}
✓
FILTER_SALES
21ms
19/08 07:08
▸ Input
{
"sales_slack_id": "U09347ZRTKR"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1.7s
19/08 07:08
▸ Input
{
"car_brand": "SSANGYANG",
"car_model": "NH\u1eacP KH\u1ea8U H\u00c0N QU\u1ed0C 100%",
"name": "Nguy\u1ec5n L\u1eadp Qu\u1ed1c",
"sku": "FB-7CUZA6XZ"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1787097964.770809",
"variables": {
"anh_chi": "anh",
"car_make": "SSANGYANG NH\u1eacP KH\u1ea8U H\u00c0N QU\u1ed0C 100% 2018",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n L\u1eadp Qu\u1ed1c"
}
}
✓
OUTBOUND_CALL
27.5s
19/08 07:08
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0888934149",
"variables": {
"anh_chi": "anh",
"car_make": "SSANGYANG NH\u1eacP KH\u1ea8U H\u00c0N QU\u1ed0C 100% 2018",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n L\u1eadp Qu\u1ed1c"
}
}
▸ Output
{
"conversation_id": "conv_1001m0bnhgyaezcbbrxzg7wyy97f",
"raw": {
"conversation_id": "conv_1001m0bnhgyaezcbbrxzg7wyy97f",
"message": "Outbound call initiated",
"sip_call_id": "SCL_UapM8mHUXgHc",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
19/08 07:16
▸ Input
{
"conversation_id": "conv_1001m0bnhgyaezcbbrxzg7wyy97f"
}
▸ Output
{
"duration_secs": 261,
"status": "done"
}
✓
TRANSCRIPT
19/08 07:16
▸ Input
{
"raw_turns": 62
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n L\u1eadp Qu\u1ed1c \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe SSANGYANG NH\u1eacP KH\u1ea8U H\u00c0N QU\u1ed0C 100% 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eea. \u1eea. \u0110\u00fang r\u1ed3i em \u00e0.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. Xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, anh tr\u1ea3 \u0111\u1ea7y \u0111\u1ee7 h\u1ebft m\u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. ...\nClient: \u00c0 r\u1ed3i, kh\u00f4ng, kh\u00f4ng c\u00f2n vay, \u1edd.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, em \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Em \u0111ang \u1edf khu v\u1ef1c, \u1edd, Phan Thi\u1ebft, B\u00ecnh Thu\u1eadn.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf Phan Thi\u1ebft, B\u00ecnh Thu\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u00c0, h\u00ecnh nh\u01b0 l\u00e0, \u00e0, kho\u1ea3ng, \u1edd, g\u1ea7n 20, 20, g\u1ea7n 200 \u00e1, 100 m\u1ea5y, g\u1ea7n 200 \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y g\u1ea7n hai tr\u0103m ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va...\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam. \u1edc, em mua-- anh \u0111\u1ecbnh mua xe m\u1edbi m\u00e0.\nAgent: D\u1ea1 anh \u0111\u1ecbnh mua ...\nClient: Ch\u1ea1y kh\u00e1ch \u1ea1.\nAgent: D\u1ea1 anh \u0111\u1ecbnh mua xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o...\nClient: \u1eeam. Ch\u01b0a mua \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn...\nClient: Ch\u01b0a, anh ch\u01b0a, anh ch\u01b0a, \u1edd, \u0111\u1eb7t c\u1ecdc.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh ch\u01b0a \u0111\u1eb7t c\u1ecdc \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nAgent: D\u1ea1 anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u...\nClient: \u00c0, c\u00e0ng nhanh c\u00e0ng, c\u00e0ng t\u1ed1t cho ban n\u00e8 em \u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe c\u00e0ng nhanh c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao...\nClient: Em \u0111\u00f9a. \u1ede \u0111\u00f3 anh mu\u1ed1n g\u1eb7p m\u1ee5c ti\u00eau, b\u00e2y gi\u1edd anh mu\u1ed1n b\u00e1n, \u01a1, ch\u1eafc c\u1ee1 380 th\u00f4i, 380 th\u00f4i, hay 360 th\u00f4i c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 ...\nClient: Em kh\u00f4ng r\u00f5 l\u1eafm.\nAgent: em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u ho\u1eb7c ba tr\u0103m s\u00e1u...\nClient: \u1eea.\nClient: \u00c0, \u00e0, \u00e0.\nAgent: m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1 v\u1eady l\u00e0 ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u ho\u1eb7c ba tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i em.\nAgent: c\u1ee7a m\u00ecnh l\u00e0 ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u ho\u1eb7c ba tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean ...\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m...\nClient: \u1edc, OK.\nAgent: \u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam, cho vay, \u1edd, c\u00f3 m\u1ed9t th\u1eafc m\u1eafc v\u1eady.\nAgent: D\u1ea1 anh c\u1ee9 h\u1ecfi \u1ea1.\nClient: \u1edc, \u01a1i, d\u1ea1 anh \u0111\u00e2u c\u00f3 th\u1eafc m\u1eafc n\u1eefa. Nh\u1edd Voca, b\u00e1c gi\u00fap anh th\u00f4i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u00c0.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn ...\nClient: Anh kh\u00f4ng c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm nh\u01b0ng m\u00e0 c\u00e1i s\u1ed1, \u1edd, \u1eddm, v\u00e0 anh, \u01a1, s\u1ed1 n\u00e0y c\u1ee7a anh, \u01a1, v\u1eabn nh\u1eafn tin b\u00ecnh th\u01b0\u1eddng nh\u01b0ng m\u00e0 n\u00f3 \u0111\u1ea7y b\u1ed9 nh\u1edb \u0111\u00f3. N\u00f3 \u0111\u1ea7y, \u1edd, \u0111\u1ea7y danh b\u1ea1 \u0111\u00f3. \u0110\u00f3, kh\u00f4ng cho anh k\u1ebft b\u1ea1n nh\u01b0ng m\u00e0 em nh\u1eafn anh v\u1eabn coi, v\u1eabn \u0111\u1ecdc b\u00ecnh th\u01b0\u1eddng \u0111\u01b0\u1ee3c h\u1ebft, nh\u00e1.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u00c0. \u00c0.\nAgent: Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec...\nClient: \u00c0, c\u1ea3m \u01a1n em. Anh m\u1edbi v\u1eeba \u0111\u0103ng k\u00fd xong h\u1ebft. \u00c0, m\u1edbi mua b\u1ea3o hi\u1ec3m \u0111\u1ea7y \u0111\u1ee7 h\u1ebft \u00e1. OK, em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 l\u1eafng nghe \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: \u00c0, c\u1ea3m \u01a1n em nhi\u1ec1u.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh nhi\u1ec1u \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 3907,
"turns": 60
}
✓
AI_EXTRACTION
2m 30s
19/08 07:19
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n L\u1eadp Qu\u1ed1c \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe SSANGYANG NH\u1eacP KH\u1ea8U H\u00c0N QU\u1ed0C 100% 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eea. \u1eea. \u0110\u00fang r\u1ed3i em \u00e0.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. Xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, anh tr\u1ea3 \u0111\u1ea7y \u0111\u1ee7 h\u1ebft m\u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. ...\nClient: \u00c0 r\u1ed3i, kh\u00f4ng, kh\u00f4ng c\u00f2n vay, \u1edd.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, em \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Em \u0111ang \u1edf khu v\u1ef1c, \u1edd, Phan Thi\u1ebft, B\u00ecnh Thu\u1eadn.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf Phan Thi\u1ebft, B\u00ecnh Thu\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u00c0, h\u00ecnh nh\u01b0 l\u00e0, \u00e0, kho\u1ea3ng, \u1edd, g\u1ea7n 20, 20, g\u1ea7n 200 \u00e1, 100 m\u1ea5y, g\u1ea7n 200 \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y g\u1ea7n hai tr\u0103m ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va...\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam. \u1edc, em mua-- anh \u0111\u1ecbnh mua xe m\u1edbi m\u00e0.\nAgent: D\u1ea1 anh \u0111\u1ecbnh mua ...\nClient: Ch\u1ea1y kh\u00e1ch \u1ea1.\nAgent: D\u1ea1 anh \u0111\u1ecbnh mua xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o...\nClient: \u1eeam. Ch\u01b0a mua \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn...\nClient: Ch\u01b0a, anh ch\u01b0a, anh ch\u01b0a, \u1edd, \u0111\u1eb7t c\u1ecdc.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh ch\u01b0a \u0111\u1eb7t c\u1ecdc \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nAgent: D\u1ea1 anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u...\nClient: \u00c0, c\u00e0ng nhanh c\u00e0ng, c\u00e0ng t\u1ed1t cho ban n\u00e8 em \u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe c\u00e0ng nhanh c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao...\nClient: Em \u0111\u00f9a. \u1ede \u0111\u00f3 anh mu\u1ed1n g\u1eb7p m\u1ee5c ti\u00eau, b\u00e2y gi\u1edd anh mu\u1ed1n b\u00e1n, \u01a1, ch\u1eafc c\u1ee1 380 th\u00f4i, 380 th\u00f4i, hay 360 th\u00f4i c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 ...\nClient: Em kh\u00f4ng r\u00f5 l\u1eafm.\nAgent: em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u ho\u1eb7c ba tr\u0103m s\u00e1u...\nClient: \u1eea.\nClient: \u00c0, \u00e0, \u00e0.\nAgent: m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1 v\u1eady l\u00e0 ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u ho\u1eb7c ba tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i em.\nAgent: c\u1ee7a m\u00ecnh l\u00e0 ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u ho\u1eb7c ba tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean ...\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m...\nClient: \u1edc, OK.\nAgent: \u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam, cho vay, \u1edd, c\u00f3 m\u1ed9t th\u1eafc m\u1eafc v\u1eady.\nAgent: D\u1ea1 anh c\u1ee9 h\u1ecfi \u1ea1.\nClient: \u1edc, \u01a1i, d\u1ea1 anh \u0111\u00e2u c\u00f3 th\u1eafc m\u1eafc n\u1eefa. Nh\u1edd Voca, b\u00e1c gi\u00fap anh th\u00f4i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u00c0.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn ...\nClient: Anh kh\u00f4ng c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm nh\u01b0ng m\u00e0 c\u00e1i s\u1ed1, \u1edd, \u1eddm, v\u00e0 anh, \u01a1, s\u1ed1 n\u00e0y c\u1ee7a anh, \u01a1, v\u1eabn nh\u1eafn tin b\u00ecnh th\u01b0\u1eddng nh\u01b0ng m\u00e0 n\u00f3 \u0111\u1ea7y b\u1ed9 nh\u1edb \u0111\u00f3. N\u00f3 \u0111\u1ea7y, \u1edd, \u0111\u1ea7y danh b\u1ea1 \u0111\u00f3. \u0110\u00f3, kh\u00f4ng cho anh k\u1ebft b\u1ea1n nh\u01b0ng m\u00e0 em nh\u1eafn anh v\u1eabn coi, v\u1eabn \u0111\u1ecdc b\u00ecnh th\u01b0\u1eddng \u0111\u01b0\u1ee3c h\u1ebft, nh\u00e1.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u00c0. \u00c0.\nAgent: Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec...\nClient: \u00c0, c\u1ea3m \u01a1n em. Anh m\u1edbi v\u1eeba \u0111\u0103ng k\u00fd xong h\u1ebft. \u00c0, m\u1edbi mua b\u1ea3o hi\u1ec3m \u0111\u1ea7y \u0111\u1ee7 h\u1ebft \u00e1. OK, em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 l\u1eafng nghe \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: \u00c0, c\u1ea3m \u01a1n em nhi\u1ec1u.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh nhi\u1ec1u \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
651ms
19/08 07:19
▸ Input
{
"sales_slack_id": "U09347ZRTKR",
"sku": "FB-7CUZA6XZ",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1787097964.770809"
}
✓
CRM_APIS
232ms
19/08 07:19
✓
CRM_ACTIVITIES
225ms
19/08 07:19
✓
SLACK_AUDIO
4.6s
19/08 07:19
✓
UPDATE_CLOSING
199ms
19/08 07:19
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Lập Quốc đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe SSANGYANG NHẬP KHẨU HÀN QUỐC 100% 2018 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Ừ. Ừ. Đúng rồi em à. Agent: Dạ em cảm ơn anh. Xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, anh trả đầy đủ hết mà. Agent: Dạ em ghi nhận ạ. ... Client: À rồi, không, không còn vay, ờ. Agent: Dạ vâng. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười tám phải không anh? Client: Đúng rồi, em ạ. Agent: Dạ em ghi nhận ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Em đang ở khu vực, ờ, Phan Thiết, Bình Thuận. Agent: Dạ em ghi nhận là xe mình đang ở Phan Thiết, Bình Thuận ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: À, hình như là, à, khoảng, ờ, gần 20, 20, gần 200 á, 100 mấy, gần 200 á. Agent: Dạ em ghi nhận là xe mình đã chạy gần hai trăm nghìn kilomet ạ. Dạ không biết xe mình có từng va... Client: Không có. Agent: Dạ em ghi nhận ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Ừm. Ờ, em mua-- anh định mua xe mới mà. Agent: Dạ anh định mua ... Client: Chạy khách ạ. Agent: Dạ anh định mua xe mới ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào... Client: Ừm. Chưa mua ạ. Agent: Dạ em ghi nhận... Client: Chưa, anh chưa, anh chưa, ờ, đặt cọc. Agent: Dạ em ghi nhận là mình chưa đặt cọc ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ừm. Client: Ừm. Agent: Dạ anh có kế hoạch bán xe này trong bao lâu... Client: À, càng nhanh càng, càng tốt cho ban nè em à. Agent: Dạ em ghi nhận là mình muốn bán xe càng nhanh càng tốt ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao... Client: Em đùa. Ở đó anh muốn gặp mục tiêu, bây giờ anh muốn bán, ơ, chắc cỡ 380 thôi, 380 thôi, hay 360 thôi cũng được. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể ... Client: Em không rõ lắm. Agent: em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm tám mươi triệu hoặc ba trăm sáu... Client: Ừ. Client: À, à, à. Agent: mươi triệu đúng không ạ? Client: Ờ. Agent: Dạ vậy là ba trăm tám mươi triệu hoặc ba trăm sáu mươi triệu đúng không ạ? Client: Ờ. Agent: Dạ em ghi nhận mức giá mong muốn ... Client: Đúng rồi, đúng rồi em. Agent: của mình là ba trăm tám mươi triệu hoặc ba trăm sáu mươi triệu rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên ... Client: Ừm. Client: Đúng rồi. Agent: giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho m... Client: Ờ, OK. Agent: ình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm, cho vay, ờ, có một thắc mắc vậy. Agent: Dạ anh cứ hỏi ạ. Client: Ờ, ơi, dạ anh đâu có thắc mắc nữa. Nhờ Voca, bác giúp anh thôi. Agent: Dạ em cảm ơn anh. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: À. Agent: Dạ anh cho em xác nhận ... Client: Anh không có chặn tìm kiếm nhưng mà cái số, ờ, ờm, và anh, ơ, số này của anh, ơ, vẫn nhắn tin bình thường nhưng mà nó đầy bộ nhớ đó. Nó đầy, ờ, đầy danh bạ đó. Đó, không cho anh kết bạn nhưng mà em nhắn anh vẫn coi, vẫn đọc bình thường được hết, nhá. Agent: Dạ em hiểu rồi ạ. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: À. À. Agent: Anh có thắc mắc gì... Client: À, cảm ơn em. Anh mới vừa đăng ký xong hết. À, mới mua bảo hiểm đầy đủ hết á. OK, em. Agent: Dạ em cảm ơn anh đã lắng nghe ạ. Chúc anh một ngày tốt lành ạ. Client: À, cảm ơn em nhiều. Agent: Dạ em cảm ơn anh nhiều ạ. Chúc anh một ngày tốt lành ạ.