8c50fb8b-2e38-4dad-a578-b7796ccca6b3
CALL BACK
Time
08/08/2026 09:53:04
Duration
3m 53s
Campaign
-
Conversation ID
conv_6701kzfmkphffc2van2vv8xn3dqm
Recording
AI Extraction
odo
1090
loan
KHÔNG VAY NGÂN HÀNG
year
2021
status
CALL BACK
summary
Cuộc gọi giữa agent Mỹ Linh và chị Tâm Lê về xe Xpander MT 2021. Chị Tâm Lê là chính chủ, xe không vay ngân hàng, đã chạy 1090 km, không va chạm hay ngập nước. Chị bán xe vì cần tiền, kế hoạch bán hơn một tuần, giá mong muốn 300 triệu. Agent đã xác nhận giá và nói rõ phí dịch vụ 1%, nhưng chưa xác nhận Zalo và chưa đưa câu hướng dẫn cuối. Cuộc gọi kết thúc với lời chào, chưa đủ điều kiện để đánh giá SUCCESS.
is_owner
CHÍNH CHỦ
location
Thành phố Hồ Chí Minh, Sà Hào Tràm
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Không va chạm nặng, không ngập nước
sale_reason
Cần tiền
zalo_status
FALSE
asking_price
300000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
08/08 09:53
▸ Input
{
"phone": "0798995161"
}
▸ Output
{
"car_brand": "Xpander",
"car_model": "mt",
"lead_id": "8c50fb8b-2e38-4dad-a578-b7796ccca6b3",
"name": "T\u00e2m L\u00ea",
"sales": "U07UFLAMJ6B",
"sku": "FB-2E74G5WN"
}
✓
FILTER_SALES
3ms
08/08 09:53
▸ Input
{
"sales_slack_id": "U07UFLAMJ6B"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1.9s
08/08 09:53
▸ Input
{
"car_brand": "Xpander",
"car_model": "mt",
"name": "T\u00e2m L\u00ea",
"sku": "FB-2E74G5WN"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786157463.768059",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Xpander mt 2021",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "T\u00e2m L\u00ea"
}
}
✓
OUTBOUND_CALL
12.0s
08/08 09:53
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0798995161",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Xpander mt 2021",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "T\u00e2m L\u00ea"
}
}
▸ Output
{
"conversation_id": "conv_6701kzfmkphffc2van2vv8xn3dqm",
"raw": {
"conversation_id": "conv_6701kzfmkphffc2van2vv8xn3dqm",
"message": "Outbound call initiated",
"sip_call_id": "SCL_HhgWPeGrfwUC",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
08/08 09:57
▸ Input
{
"conversation_id": "conv_6701kzfmkphffc2van2vv8xn3dqm"
}
▸ Output
{
"duration_secs": 233,
"status": "done"
}
✓
TRANSCRIPT
08/08 09:57
▸ Input
{
"raw_turns": 37
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb T\u00e2m L\u00ea \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Xpander mt 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. Ch\u1ecb T\u00e2m L\u00ea cho em h\u1ecfi l\u00e0 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh v\u1eabn c\u00f2n \u0111ang ...\nClient: D\u1ea1 v\u00e2ng.\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: D\u1ea1 kh\u00f4ng em \u1ea1, kh\u00f4ng c\u00f3 vay.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u1ed1t ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede S\u00e0 H\u00e0o Tr\u00e0m.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf S\u00e0 H\u00e0o Tr\u00e0m \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: A, 1090.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t ngh\u00ecn kh\u00f4ng tr\u0103m ch\u00edn m\u01b0\u01a1i kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Sao ch\u1ecb \u1ea1?\nAgent: D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, c\u1ea7n ti\u1ec1n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh b\u00e1n xe v\u00ec l\u00fd do c\u1ea7n ti\u1ec1n \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1edc, ch\u1eafc h\u01a1n \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong kho\u1ea3ng h\u01a1n m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: ...\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: \u1eeam, kho\u1ea3ng 3, 3, 300.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: V\u00e0 kh\u00f4ng li\u00ean quan \u0111\u1ebfn anh ch\u1ecb ph\u1ea3i kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1, b\u00ean em ch\u1ec9 thu ph\u00ed khi b\u00e1n xe th\u00e0nh c\u00f4ng th\u00f4i \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: Ch\u1ecb s\u00e1u, ch\u00e0o m\u00e0y.\nAgent: D\u1ea1 em ch\u00e0o ch\u1ecb \u1ea1.\nClient: ...\nAgent: D\u1ea1 em ch\u00e0o ch\u1ecb \u1ea1.",
"length": 2615,
"turns": 35
}
✓
AI_EXTRACTION
5.4s
08/08 09:57
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb T\u00e2m L\u00ea \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Xpander mt 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. Ch\u1ecb T\u00e2m L\u00ea cho em h\u1ecfi l\u00e0 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh v\u1eabn c\u00f2n \u0111ang ...\nClient: D\u1ea1 v\u00e2ng.\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: D\u1ea1 kh\u00f4ng em \u1ea1, kh\u00f4ng c\u00f3 vay.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u1ed1t ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede S\u00e0 H\u00e0o Tr\u00e0m.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf S\u00e0 H\u00e0o Tr\u00e0m \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: A, 1090.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t ngh\u00ecn kh\u00f4ng tr\u0103m ch\u00edn m\u01b0\u01a1i kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Sao ch\u1ecb \u1ea1?\nAgent: D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, c\u1ea7n ti\u1ec1n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh b\u00e1n xe v\u00ec l\u00fd do c\u1ea7n ti\u1ec1n \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1edc, ch\u1eafc h\u01a1n \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong kho\u1ea3ng h\u01a1n m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: ...\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: \u1eeam, kho\u1ea3ng 3, 3, 300.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: V\u00e0 kh\u00f4ng li\u00ean quan \u0111\u1ebfn anh ch\u1ecb ph\u1ea3i kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1, b\u00ean em ch\u1ec9 thu ph\u00ed khi b\u00e1n xe th\u00e0nh c\u00f4ng th\u00f4i \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: Ch\u1ecb s\u00e1u, ch\u00e0o m\u00e0y.\nAgent: D\u1ea1 em ch\u00e0o ch\u1ecb \u1ea1.\nClient: ...\nAgent: D\u1ea1 em ch\u00e0o ch\u1ecb \u1ea1."
}
▸ Output
{
"asking_price": "300000000",
"car_history": "Kh\u00f4ng va ch\u1ea1m n\u1eb7ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, S\u00e0 H\u00e0o Tr\u00e0m",
"odo": "1090",
"sale_reason": "C\u1ea7n ti\u1ec1n",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 ch\u1ecb T\u00e2m L\u00ea v\u1ec1 xe Xpander MT 2021. Ch\u1ecb T\u00e2m L\u00ea l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 1090 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Ch\u1ecb b\u00e1n xe v\u00ec c\u1ea7n ti\u1ec1n, k\u1ebf ho\u1ea1ch b\u00e1n h\u01a1n m\u1ed9t tu\u1ea7n, gi\u00e1 mong mu\u1ed1n 300 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1%, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi l\u1eddi ch\u00e0o, ch\u01b0a \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 SUCCESS.",
"year": "2021",
"zalo_status": "FALSE"
}
✓
SLACK_POST
654ms
08/08 09:57
▸ Input
{
"sales_slack_id": "U07UFLAMJ6B",
"sku": "FB-2E74G5WN",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 ch\u1ecb T\u00e2m L\u00ea v\u1ec1 xe Xpander MT 2021. Ch\u1ecb T\u00e2m L\u00ea l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 1090 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Ch\u1ecb b\u00e1n xe v\u00ec c\u1ea7n ti\u1ec1n, k\u1ebf ho\u1ea1ch b\u00e1n h\u01a1n m\u1ed9t tu\u1ea7n, gi\u00e1 mong mu\u1ed1n 300 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1%, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi l\u1eddi ch\u00e0o, ch\u01b0a \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 SUCCESS."
}
▸ Output
{
"posted": true,
"thread_ts": "1786157463.768059"
}
✓
CRM_APIS
173ms
08/08 09:57
✓
CRM_ACTIVITIES
121ms
08/08 09:57
✓
SLACK_AUDIO
4.8s
08/08 09:57
✓
UPDATE_CLOSING
131ms
08/08 09:57
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Tâm Lê đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Xpander mt 2021 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừ. Agent: Dạ em nghe rõ rồi ạ. Chị Tâm Lê cho em hỏi là xe mình hiện có còn vay góp ngân hàng không ạ? Client: À, đúng rồi. Agent: Dạ vậy là xe mình vẫn còn đang ... Client: Dạ vâng. Agent: Dạ em xin lỗi chị, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, chị nói lại giúp em với ạ? Client: Dạ không em ạ, không có vay. Agent: Dạ em ghi nhận là xe mình không có vay ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mốt phải không ạ? Client: Đúng rồi. Agent: Dạ em ghi nhận ạ. Dạ em thấy địa chỉ của chị ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Ở Sà Hào Tràm. Agent: Dạ em ghi nhận là xe mình ở Sà Hào Tràm ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: A, 1090. Agent: Dạ em ghi nhận là xe mình đã chạy khoảng một nghìn không trăm chín mươi kilomet ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không, không. Agent: Dạ em ghi nhận ạ. Dạ chị bán xe lần này vì lý do gì ạ? Client: Sao chị ạ? Agent: Dạ chị bán xe lần này vì lý do gì ạ? Client: À, cần tiền. Agent: Dạ em ghi nhận là mình bán xe vì lý do cần tiền ạ. Dạ hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ờ, chắc hơn á. Agent: Dạ em ghi nhận là mình có kế hoạch bán xe trong khoảng hơn một tuần ạ. Dạ chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: ... Agent: Dạ em chưa nghe được phản hồi từ mình, em xin phép chuyển sang câu tiếp theo nhé ạ. Dạ mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn ạ? Client: Ừm, khoảng 3, 3, 300. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm triệu đúng không ạ? Client: Dạ. Agent: Dạ em ghi nhận mức giá mong muốn ba trăm triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Và không liên quan đến anh chị phải không? Agent: Dạ đúng rồi ạ, bên em chỉ thu phí khi bán xe thành công thôi ạ. Anh chị có thắc mắc gì thêm không ạ? Client: Chị sáu, chào mày. Agent: Dạ em chào chị ạ. Client: ... Agent: Dạ em chào chị ạ.