e3f90e21-fffc-4d05-a3c1-b18076ae4835
CALL BACK
Time
02/08/2026 20:55:32
Duration
3m 35s
Campaign
-
Conversation ID
conv_8801kz1c4d3rf0pv9sdtnj2jqp1w
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
2013
status
CALL BACK
summary
Cuộc gọi gặp nhiều vấn đề về tín hiệu, khách hàng nói không rõ ràng. Agent đã xác nhận được năm sản xuất 2013 và vị trí ở Hà Nội, quận Bắc Từ Liêm. Tuy nhiên, chưa xác nhận được số km chính xác, giá bán, tình trạng chính chủ, và không đề cập đến Zalo hay phí dịch vụ. Khách hàng có vẻ không hợp tác và câu trả lời lộn xộn. Do thiếu nhiều thông tin quan trọng và không đạt điều kiện SUCCESS, cuộc gọi được đánh giá là CALL BACK.
is_owner
CHƯA RÕ
location
Hà Nội, Bắc Từ Liêm
intention
SLOW
is_silent
-
info_score
6
is_closing
True
car_history
Xe có va chạm nhưng không bị ngập nước.
sale_reason
Phong dung đến (không rõ nghĩa)
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
148ms
02/08 20:55
▸ Input
{
"phone": "0975838382"
}
▸ Output
{
"car_brand": "kia",
"car_model": "k3",
"lead_id": "e3f90e21-fffc-4d05-a3c1-b18076ae4835",
"name": "V\u00f5 th\u1ecb h\u1ed3ng nhung",
"sales": "U0APZ6SB16K",
"sku": "SKU-LRGFSN"
}
✓
PREPARE_CALL
1.9s
02/08 20:55
▸ Input
{
"car_brand": "kia",
"car_model": "k3",
"name": "V\u00f5 th\u1ecb h\u1ed3ng nhung",
"sku": "SKU-LRGFSN"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785678811.845919",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "kia k3 2013",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: Kh\u00e1c, odo: 352000, gi\u00e1 mong mu\u1ed1n: 260000000, v\u1ecb tr\u00ed: HaNoi. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "V\u00f5 th\u1ecb h\u1ed3ng nhung"
}
}
✓
OUTBOUND_CALL
8.0s
02/08 20:55
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0975838382",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "kia k3 2013",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: Kh\u00e1c, odo: 352000, gi\u00e1 mong mu\u1ed1n: 260000000, v\u1ecb tr\u00ed: HaNoi. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "V\u00f5 th\u1ecb h\u1ed3ng nhung"
}
}
▸ Output
{
"conversation_id": "conv_8801kz1c4d3rf0pv9sdtnj2jqp1w",
"raw": {
"conversation_id": "conv_8801kz1c4d3rf0pv9sdtnj2jqp1w",
"message": "Outbound call initiated",
"sip_call_id": "SCL_79eg4N7e4GcA",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
02/08 20:59
▸ Input
{
"conversation_id": "conv_8801kz1c4d3rf0pv9sdtnj2jqp1w"
}
▸ Output
{
"duration_secs": 215,
"status": "done"
}
✓
TRANSCRIPT
02/08 20:59
▸ Input
{
"raw_turns": 35
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb V\u00f5 th\u1ecb h\u1ed3ng nhung \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe kia k3 2013 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Kh\u00f4ng c\u00f3 th\u1eb1ng ng\u01b0\u1eddi n\u1eefa, v\u1ec1 \u0111\u1ebfm ch\u1ec9.\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, em nghe ch\u01b0a r\u00f5 l\u1eafm \u1ea1. Ch\u1ecb c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: Alo. Alo. A.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: L\u1ea7n hai, \u00e0, sao tay n\u00f3 \u0111\u1ed5i ch\u1ee7 kh\u00f4ng?\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: ...\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Ch\u1ecb ch\u01b0a mua.\nAgent: ...\nClient: Ch\u1ecb kh\u00f4ng ch\u1ecbu n\u00f3i.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Qu\u00fd kh\u00e1ch h\u00e0ng \u01a1i, kh\u00f4ng nghe \u0111\u01b0\u1ee3c \u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5...\nClient: Qu\u00ea n\u0103m 2013.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ba ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Ch\u1ecb \u1edf qu\u1eadn Li\u00ean.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh \u1edf qu\u1eadn Hai B\u00e0 Tr\u01b0ng \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba tr\u0103m n\u0103m m\u01b0\u01a1i hai...\nClient: B\u1eafc T\u1eeb Li\u00eam.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh \u1edf qu\u1eadn B\u1eafc T\u1eeb Li\u00eam \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba tr\u0103m n\u0103m m\u01b0\u01a1i hai ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, \u1eddmmm, ch\u1ecb kh\u00f4ng, kh\u00f4ng nh\u1edb ch\u00ednh x\u00e1c l\u00e0 m\u00ecnh ch\u1ec9 kh\u00f4ng \u1ea5y nh\u01b0ng m\u00e0 h\u00ecnh nh\u01b0 l\u00e0 32 v\u1ea1n hay sao \u00e1.\nAgent: D\u1ea1 v\u1eady l\u00e0 ba tr\u0103m hai m\u01b0\u01a1i ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, ba, ba, ba, ba, \u1edd... Kh\u00f4ng, h\u00ecnh nh\u01b0 c\u00e1i n\u00e0y mai ch\u1ecb, \u1edd, c\u1eadp nh\u1eadt l\u1ea1i v\u00ec c\u00e1i n\u00e0y ch\u1ecb kh\u00f4ng nh\u1edb r\u00f5.\nAgent: D\u1ea1 v\u00e2ng \u1ea1, v\u1eady ch\u1ecb c\u1ee9 ki\u1ec3m tra l\u1ea1i gi\u00fap em nh\u00e9. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1edc, \u1edd, \u1eebm, \u1eebm, c\u00f3 va ch\u1ea1m th\u00f4i ch\u1ee9 kh\u00f4ng ng\u1eadp n\u01b0\u1edbc.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe c\u00f3 va ch\u1ea1m nh\u01b0ng kh\u00f4ng b\u1ecb ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc... \u1edd.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec l\u00fd do kh\u00e1c, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc, v\u00ec phong dung \u0111\u1ebfn.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00fd do b\u00e1n xe c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00f4i \u0111i, m\u1ed9t, m\u1ed9t, m\u1ed9t, m\u1ed9t, m\u1ed9t, m\u1ed9t, m\u1ed9t, m\u1ed9t,\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?",
"length": 2615,
"turns": 35
}
✓
AI_EXTRACTION
6.4s
02/08 20:59
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb V\u00f5 th\u1ecb h\u1ed3ng nhung \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe kia k3 2013 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Kh\u00f4ng c\u00f3 th\u1eb1ng ng\u01b0\u1eddi n\u1eefa, v\u1ec1 \u0111\u1ebfm ch\u1ec9.\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, em nghe ch\u01b0a r\u00f5 l\u1eafm \u1ea1. Ch\u1ecb c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: Alo. Alo. A.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: L\u1ea7n hai, \u00e0, sao tay n\u00f3 \u0111\u1ed5i ch\u1ee7 kh\u00f4ng?\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: ...\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Ch\u1ecb ch\u01b0a mua.\nAgent: ...\nClient: Ch\u1ecb kh\u00f4ng ch\u1ecbu n\u00f3i.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Qu\u00fd kh\u00e1ch h\u00e0ng \u01a1i, kh\u00f4ng nghe \u0111\u01b0\u1ee3c \u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5...\nClient: Qu\u00ea n\u0103m 2013.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ba ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Ch\u1ecb \u1edf qu\u1eadn Li\u00ean.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh \u1edf qu\u1eadn Hai B\u00e0 Tr\u01b0ng \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba tr\u0103m n\u0103m m\u01b0\u01a1i hai...\nClient: B\u1eafc T\u1eeb Li\u00eam.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh \u1edf qu\u1eadn B\u1eafc T\u1eeb Li\u00eam \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba tr\u0103m n\u0103m m\u01b0\u01a1i hai ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, \u1eddmmm, ch\u1ecb kh\u00f4ng, kh\u00f4ng nh\u1edb ch\u00ednh x\u00e1c l\u00e0 m\u00ecnh ch\u1ec9 kh\u00f4ng \u1ea5y nh\u01b0ng m\u00e0 h\u00ecnh nh\u01b0 l\u00e0 32 v\u1ea1n hay sao \u00e1.\nAgent: D\u1ea1 v\u1eady l\u00e0 ba tr\u0103m hai m\u01b0\u01a1i ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, ba, ba, ba, ba, \u1edd... Kh\u00f4ng, h\u00ecnh nh\u01b0 c\u00e1i n\u00e0y mai ch\u1ecb, \u1edd, c\u1eadp nh\u1eadt l\u1ea1i v\u00ec c\u00e1i n\u00e0y ch\u1ecb kh\u00f4ng nh\u1edb r\u00f5.\nAgent: D\u1ea1 v\u00e2ng \u1ea1, v\u1eady ch\u1ecb c\u1ee9 ki\u1ec3m tra l\u1ea1i gi\u00fap em nh\u00e9. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1edc, \u1edd, \u1eebm, \u1eebm, c\u00f3 va ch\u1ea1m th\u00f4i ch\u1ee9 kh\u00f4ng ng\u1eadp n\u01b0\u1edbc.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe c\u00f3 va ch\u1ea1m nh\u01b0ng kh\u00f4ng b\u1ecb ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc... \u1edd.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec l\u00fd do kh\u00e1c, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc, v\u00ec phong dung \u0111\u1ebfn.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00fd do b\u00e1n xe c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00f4i \u0111i, m\u1ed9t, m\u1ed9t, m\u1ed9t, m\u1ed9t, m\u1ed9t, m\u1ed9t, m\u1ed9t, m\u1ed9t,\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?"
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Xe c\u00f3 va ch\u1ea1m nh\u01b0ng kh\u00f4ng b\u1ecb ng\u1eadp n\u01b0\u1edbc.",
"fee_confirmed": "FALSE",
"info_score": 6,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "H\u00e0 N\u1ed9i, B\u1eafc T\u1eeb Li\u00eam",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "Phong dung \u0111\u1ebfn (kh\u00f4ng r\u00f5 ngh\u0129a)",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p nhi\u1ec1u v\u1ea5n \u0111\u1ec1 v\u1ec1 t\u00edn hi\u1ec7u, kh\u00e1ch h\u00e0ng n\u00f3i kh\u00f4ng r\u00f5 r\u00e0ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c n\u0103m s\u1ea3n xu\u1ea5t 2013 v\u00e0 v\u1ecb tr\u00ed \u1edf H\u00e0 N\u1ed9i, qu\u1eadn B\u1eafc T\u1eeb Li\u00eam. Tuy nhi\u00ean, ch\u01b0a x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c s\u1ed1 km ch\u00ednh x\u00e1c, gi\u00e1 b\u00e1n, t\u00ecnh tr\u1ea1ng ch\u00ednh ch\u1ee7, v\u00e0 kh\u00f4ng \u0111\u1ec1 c\u1eadp \u0111\u1ebfn Zalo hay ph\u00ed d\u1ecbch v\u1ee5. Kh\u00e1ch h\u00e0ng c\u00f3 v\u1ebb kh\u00f4ng h\u1ee3p t\u00e1c v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi l\u1ed9n x\u1ed9n. Do thi\u1ebfu nhi\u1ec1u th\u00f4ng tin quan tr\u1ecdng v\u00e0 kh\u00f4ng \u0111\u1ea1t \u0111i\u1ec1u ki\u1ec7n SUCCESS, cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 CALL BACK.",
"year": "2013",
"zalo_status": "FALSE"
}
✓
SLACK_POST
636ms
02/08 20:59
▸ Input
{
"sales_slack_id": "U0APZ6SB16K",
"sku": "SKU-LRGFSN",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p nhi\u1ec1u v\u1ea5n \u0111\u1ec1 v\u1ec1 t\u00edn hi\u1ec7u, kh\u00e1ch h\u00e0ng n\u00f3i kh\u00f4ng r\u00f5 r\u00e0ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c n\u0103m s\u1ea3n xu\u1ea5t 2013 v\u00e0 v\u1ecb tr\u00ed \u1edf H\u00e0 N\u1ed9i, qu\u1eadn B\u1eafc T\u1eeb Li\u00eam. Tuy nhi\u00ean, ch\u01b0a x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c s\u1ed1 km ch\u00ednh x\u00e1c, gi\u00e1 b\u00e1n, t\u00ecnh tr\u1ea1ng ch\u00ednh ch\u1ee7, v\u00e0 kh\u00f4ng \u0111\u1ec1 c\u1eadp \u0111\u1ebfn Zalo hay ph\u00ed d\u1ecbch v\u1ee5. Kh\u00e1ch h\u00e0ng c\u00f3 v\u1ebb kh\u00f4ng h\u1ee3p t\u00e1c v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi l\u1ed9n x\u1ed9n. Do thi\u1ebfu nhi\u1ec1u th\u00f4ng tin quan tr\u1ecdng v\u00e0 kh\u00f4ng \u0111\u1ea1t \u0111i\u1ec1u ki\u1ec7n SUCCESS, cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 CALL BACK."
}
▸ Output
{
"posted": true,
"thread_ts": "1785678811.845919"
}
✓
CRM_APIS
570ms
02/08 20:59
✓
CRM_ACTIVITIES
193ms
02/08 20:59
✓
SLACK_AUDIO
3.5s
02/08 20:59
✓
UPDATE_CLOSING
296ms
02/08 20:59
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Võ thị hồng nhung đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe kia k3 2013 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Không có thằng người nữa, về đếm chỉ. Agent: Dạ em xin lỗi chị, em nghe chưa rõ lắm ạ. Chị có thể nhắc lại giúp em được không ạ? Client: Alo. Alo. A. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi chị do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ? Client: Lần hai, à, sao tay nó đổi chủ không? Agent: Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: ... Agent: Dạ em xin lỗi chị, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, chị nói lại giúp em với ạ? Client: Chị chưa mua. Agent: ... Client: Chị không chịu nói. Agent: Dạ em chưa nghe được phản hồi từ mình, em xin phép chuyển sang câu tiếp theo nhé ạ. Dạ xe mình đời sản xuất năm bao nhiêu ạ? Client: Quý khách hàng ơi, không nghe được ạ. Agent: Dạ em nghe rất rõ... Client: Quê năm 2013. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi chị do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười ba phải không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ em ghi nhận thông tin ạ. Dạ em thấy địa chỉ của chị ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Chị ở quận Liên. Agent: Dạ em ghi nhận mình ở quận Hai Bà Trưng ạ. Dạ em thấy xe đã chạy khoảng ba trăm năm mươi hai... Client: Bắc Từ Liêm. Agent: Dạ em ghi nhận mình ở quận Bắc Từ Liêm ạ. Dạ em thấy xe đã chạy khoảng ba trăm năm mươi hai nghìn kilomet, đúng không ạ? Client: À, ờmmm, chị không, không nhớ chính xác là mình chỉ không ấy nhưng mà hình như là 32 vạn hay sao á. Agent: Dạ vậy là ba trăm hai mươi nghìn kilomet đúng không ạ? Client: À, ba, ba, ba, ba, ờ... Không, hình như cái này mai chị, ờ, cập nhật lại vì cái này chị không nhớ rõ. Agent: Dạ vâng ạ, vậy chị cứ kiểm tra lại giúp em nhé. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ờ, ờ, ừm, ừm, có va chạm thôi chứ không ngập nước. Agent: Dạ vậy là xe có va chạm nhưng không bị ngập nước đúng không ạ? Client: Ờ... ờ. Agent: Dạ em ghi nhận ạ. Dạ em thấy mình bán xe vì lý do khác, đúng không ạ? Client: Ờ, vì phong dung đến. Agent: Dạ em ghi nhận lý do bán xe của mình ạ. Dạ hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Thôi đi, một, một, một, một, một, một, một, một, Agent: Dạ em xin lỗi chị, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, chị nói lại giúp em với ạ?