066dd915-604c-4ea4-b38c-7576e90001d7
CALL BACK
Time
05/08/2026 16:01:08
Duration
4m 49s
Campaign
-
Conversation ID
conv_0401kz8jhbanej58dqjwfdhre0sm
Recording
AI Extraction
odo
46000
loan
KHÔNG VAY NGÂN HÀNG
year
2019
status
CALL BACK
summary
Agent gọi đúng người, xác nhận xe chính chủ, không vay ngân hàng, năm sản xuất 2019, địa chỉ Bình Dương, ODO 46.000 km, xe chưa va chạm ngập nước. Khách muốn bán để đổi xe Innova cũ, không gấp, chưa biết giá bán. Agent đã nói phí dịch vụ 1% và kết nối hơn 2000 người mua, nhưng chưa xác nhận Zalo và chưa đọc lại giá, chưa hướng dẫn cuối. Cần gọi lại để hoàn thiện thông tin.
is_owner
CHÍNH CHỦ
location
Bình Dương
intention
SLOW
is_silent
-
info_score
6
is_closing
True
car_history
Xe chưa từng va chạm hay ngập nước, lịch sử bảo dưỡng hãng.
sale_reason
Đổi xe cũ lấy Innova cũ khác.
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
25ms
05/08 16:01
▸ Input
{
"phone": "0377928505"
}
▸ Output
{
"car_brand": "Kia",
"car_model": "Soluto",
"lead_id": "066dd915-604c-4ea4-b38c-7576e90001d7",
"name": "Quang Ph\u1ea1m V\u0103n Pham",
"sales": "U090PDVBZD5",
"sku": "FB-YKLUACZC"
}
✓
PREPARE_CALL
1m 2s
05/08 16:02
▸ Input
{
"car_brand": "Kia",
"car_model": "Soluto",
"name": "Quang Ph\u1ea1m V\u0103n Pham",
"sku": "FB-YKLUACZC"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785920362.116249",
"variables": {
"anh_chi": "anh",
"car_make": "Kia Soluto 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Quang Ph\u1ea1m V\u0103n Pham"
}
}
✓
OUTBOUND_CALL
6.0s
05/08 16:02
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0377928505",
"variables": {
"anh_chi": "anh",
"car_make": "Kia Soluto 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Quang Ph\u1ea1m V\u0103n Pham"
}
}
▸ Output
{
"conversation_id": "conv_0401kz8jhbanej58dqjwfdhre0sm",
"raw": {
"conversation_id": "conv_0401kz8jhbanej58dqjwfdhre0sm",
"message": "Outbound call initiated",
"sip_call_id": "SCL_ARCejzT5z7Dj",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
05/08 16:10
▸ Input
{
"conversation_id": "conv_0401kz8jhbanej58dqjwfdhre0sm"
}
▸ Output
{
"duration_secs": 289,
"status": "done"
}
✓
TRANSCRIPT
05/08 16:10
▸ Input
{
"raw_turns": 52
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Quang Ph\u1ea1m V\u0103n Pham \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Kia Soluto 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: R\u1ed3i. R\u1ed3i, \u1eeb.\nAgent: D\u1ea1, v\u1eady ...\nClient: R\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edc, c\u1ea3 ti\u1ec1n th\u1eb3ng, \u0111\u00e2u c\u00f3 vay g\u00f3p n\u1eefa.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 tr\u1ea3 th\u1eb3ng h\u1ebft r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc. \u1eea.\nAgent: D\u1ea1, cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2019 ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, xe ra \u0111\u1ea7u ti\u00ean.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u1eadn m\u00ecnh \u1edf B\u00ecnh Ch\u00e1nh hay l\u00e0 \u1edf H\u00e0 N\u1ed9i \u0111\u00f3?\nAgent: D\u1ea1, em th\u1ea5y m\u00ecnh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: M\u00ecnh \u1edf B\u00ecnh D\u01b0\u01a1ng ch\u1ee9 \u0111\u00e2u \u1edf H\u00e0 N\u1ed9i \u0111\u00e2u. Alo.\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1. Anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: M\u00ecnh \u1edf B\u00ecnh D\u01b0\u01a1ng ch\u1ee9 \u0111\u00e2u ph\u1ea3i \u1edf H\u00e0 N\u1ed9i \u0111\u00e2u.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf B\u00ecnh D\u01b0\u01a1ng \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao ...\nClient: \u1edc... \u1eea.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf B\u00ecnh D\u01b0\u01a1ng \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau km r\u1ed3i \u1ea1?\nClient: 46.000.\nAgent: D\u1ea1, 46.000 km. D\u1ea1, trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u1edc. \u1edc.\nAgent: ...\nClient: S\u1ebd, s\u1ebd ra \u0111\u1ee5ng \u0111\u01b0\u1ee3c 200.000 \u0111\u1ed3ng l\u00e0 \u0111\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1. Anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Th\u00ec, \u1edd, xe, xe \u0111\u00e0nh \u0111i \u0111\u00e2u c\u00f3 \u0111\u00e2m \u0111\u1ee5ng, c\u00f3 \u0111i \u0111\u00e2u m\u00e0 \u0111\u00e2m \u0111\u1ee5ng, quanh quanh nh\u00e0 \u00e1.\nAgent: D\u1ea1, v\u1eady...\nClient: H\u1ea3?\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Ch\u01b0a. \u1eeam, cu\u1ed1n l\u1ecbch s\u1eed b\u1ea3o d\u01b0\u1ee1ng c\u1ee7a h\u00e3ng n\u00f3...\nAgent: D\u1ea1, em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u0110\u1ed5i xe v\u1ec1 ch\u1ed7.\nAgent: D\u1ea1, m\u00ecnh \u0111\u1ed5i xe m\u1edbi th\u00ec kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a, \u0111ang, \u01a1, mua l\u1ea1i Innova.\nAgent: D\u1ea1, m\u00ecnh \u0111ang t\u00ecm hi\u1ec3u Innova. V\u1eady m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa th\u00ec l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Kh\u00f4ng mua l\u1ea1i th\u00f4i, mua xe c\u0169 l\u1ea1i th\u00f4i.\nAgent: D\u1ea1, m\u00ecnh mua xe c\u0169 l\u1ea1i. V\u1eady m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa th\u00ec l\u1ea5y xe m\u1edbi \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1, m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u ...\nClient: Khi m\u00e0 b\u00e1n \u0111\u01b0\u1ee3c xe, \u1edd, m\u00ecnh c\u00f3 ti\u1ec1n m\u00ecnh, m\u00ecnh l\u1ea5y. Ph\u1ea3i b\u00e1n \u0111\u01b0\u1ee3c xe m\u1edbi c\u00f3 ti\u1ec1n mua \u00fd.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: L\u00fac n\u00e0o c\u00f3 kh\u00e1ch th\u00ec b\u00e1n, quan kh\u00f4ng g\u1ea5p l\u1eafm \u0111\u00e2u m\u00e0.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: G\u00ec, c\u00e1i \u0111\u1ea5y anh \u0111\u00e2u bi\u1ebft \u0111\u00e2u. B\u00e1n \u0111\u00e2u c\u00f3 ai nh\u1edd b\u00e1n h\u1ebft.\nAgent: D\u1ea1, m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Em c\u0169ng bi\u1ebft \u0111\u01b0\u1ee3c gi\u00e1 \u0111\u01b0\u1ee3c bao nhi\u00eau r\u1ed3i. R\u1ed3i b\u00e1n, \u1edd, em nh\u01b0 v\u1eady r\u1ed3i b\u00e1n \u0111\u01b0\u1ee3c kho\u1ea3ng bao nhi\u00eau, r\u1ed3i c\u00f3 g\u00ec mai k\u1ebft n\u1ed1i Zalo g\u1eedi cho m\u1ea5y c\u00e1i v\u1ebft x\u01b0\u1edbc r\u1ed3i xe... b\u00e1n \u0111\u01b0\u1ee3c bao nhi\u00eau th\u00ec b\u00e1n, anh \u0111\u00e2u bi\u1ebft \u0111\u00e2u.\nAgent: D\u1ea1, v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1edc. \u1edc. \u1edc.\nAgent: D\u1ea1, anh c\u00f3 th\u1eafc...\nClient: \u1ee6a v\u1eady l\u00e0 b\u00e1n xe l\u00e0... 18,9. Th\u00f4i.",
"length": 3557,
"turns": 52
}
✓
AI_EXTRACTION
12.7s
05/08 16:10
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Quang Ph\u1ea1m V\u0103n Pham \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Kia Soluto 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: R\u1ed3i. R\u1ed3i, \u1eeb.\nAgent: D\u1ea1, v\u1eady ...\nClient: R\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edc, c\u1ea3 ti\u1ec1n th\u1eb3ng, \u0111\u00e2u c\u00f3 vay g\u00f3p n\u1eefa.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 tr\u1ea3 th\u1eb3ng h\u1ebft r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc. \u1eea.\nAgent: D\u1ea1, cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2019 ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, xe ra \u0111\u1ea7u ti\u00ean.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u1eadn m\u00ecnh \u1edf B\u00ecnh Ch\u00e1nh hay l\u00e0 \u1edf H\u00e0 N\u1ed9i \u0111\u00f3?\nAgent: D\u1ea1, em th\u1ea5y m\u00ecnh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: M\u00ecnh \u1edf B\u00ecnh D\u01b0\u01a1ng ch\u1ee9 \u0111\u00e2u \u1edf H\u00e0 N\u1ed9i \u0111\u00e2u. Alo.\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1. Anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: M\u00ecnh \u1edf B\u00ecnh D\u01b0\u01a1ng ch\u1ee9 \u0111\u00e2u ph\u1ea3i \u1edf H\u00e0 N\u1ed9i \u0111\u00e2u.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf B\u00ecnh D\u01b0\u01a1ng \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao ...\nClient: \u1edc... \u1eea.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf B\u00ecnh D\u01b0\u01a1ng \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau km r\u1ed3i \u1ea1?\nClient: 46.000.\nAgent: D\u1ea1, 46.000 km. D\u1ea1, trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u1edc. \u1edc.\nAgent: ...\nClient: S\u1ebd, s\u1ebd ra \u0111\u1ee5ng \u0111\u01b0\u1ee3c 200.000 \u0111\u1ed3ng l\u00e0 \u0111\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1. Anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Th\u00ec, \u1edd, xe, xe \u0111\u00e0nh \u0111i \u0111\u00e2u c\u00f3 \u0111\u00e2m \u0111\u1ee5ng, c\u00f3 \u0111i \u0111\u00e2u m\u00e0 \u0111\u00e2m \u0111\u1ee5ng, quanh quanh nh\u00e0 \u00e1.\nAgent: D\u1ea1, v\u1eady...\nClient: H\u1ea3?\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Ch\u01b0a. \u1eeam, cu\u1ed1n l\u1ecbch s\u1eed b\u1ea3o d\u01b0\u1ee1ng c\u1ee7a h\u00e3ng n\u00f3...\nAgent: D\u1ea1, em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u0110\u1ed5i xe v\u1ec1 ch\u1ed7.\nAgent: D\u1ea1, m\u00ecnh \u0111\u1ed5i xe m\u1edbi th\u00ec kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a, \u0111ang, \u01a1, mua l\u1ea1i Innova.\nAgent: D\u1ea1, m\u00ecnh \u0111ang t\u00ecm hi\u1ec3u Innova. V\u1eady m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa th\u00ec l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Kh\u00f4ng mua l\u1ea1i th\u00f4i, mua xe c\u0169 l\u1ea1i th\u00f4i.\nAgent: D\u1ea1, m\u00ecnh mua xe c\u0169 l\u1ea1i. V\u1eady m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa th\u00ec l\u1ea5y xe m\u1edbi \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1, m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u ...\nClient: Khi m\u00e0 b\u00e1n \u0111\u01b0\u1ee3c xe, \u1edd, m\u00ecnh c\u00f3 ti\u1ec1n m\u00ecnh, m\u00ecnh l\u1ea5y. Ph\u1ea3i b\u00e1n \u0111\u01b0\u1ee3c xe m\u1edbi c\u00f3 ti\u1ec1n mua \u00fd.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: L\u00fac n\u00e0o c\u00f3 kh\u00e1ch th\u00ec b\u00e1n, quan kh\u00f4ng g\u1ea5p l\u1eafm \u0111\u00e2u m\u00e0.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: G\u00ec, c\u00e1i \u0111\u1ea5y anh \u0111\u00e2u bi\u1ebft \u0111\u00e2u. B\u00e1n \u0111\u00e2u c\u00f3 ai nh\u1edd b\u00e1n h\u1ebft.\nAgent: D\u1ea1, m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Em c\u0169ng bi\u1ebft \u0111\u01b0\u1ee3c gi\u00e1 \u0111\u01b0\u1ee3c bao nhi\u00eau r\u1ed3i. R\u1ed3i b\u00e1n, \u1edd, em nh\u01b0 v\u1eady r\u1ed3i b\u00e1n \u0111\u01b0\u1ee3c kho\u1ea3ng bao nhi\u00eau, r\u1ed3i c\u00f3 g\u00ec mai k\u1ebft n\u1ed1i Zalo g\u1eedi cho m\u1ea5y c\u00e1i v\u1ebft x\u01b0\u1edbc r\u1ed3i xe... b\u00e1n \u0111\u01b0\u1ee3c bao nhi\u00eau th\u00ec b\u00e1n, anh \u0111\u00e2u bi\u1ebft \u0111\u00e2u.\nAgent: D\u1ea1, v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1edc. \u1edc. \u1edc.\nAgent: D\u1ea1, anh c\u00f3 th\u1eafc...\nClient: \u1ee6a v\u1eady l\u00e0 b\u00e1n xe l\u00e0... 18,9. Th\u00f4i."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Xe ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc, l\u1ecbch s\u1eed b\u1ea3o d\u01b0\u1ee1ng h\u00e3ng.",
"fee_confirmed": "TRUE",
"info_score": 6,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "B\u00ecnh D\u01b0\u01a1ng",
"odo": "46000",
"sale_reason": "\u0110\u1ed5i xe c\u0169 l\u1ea5y Innova c\u0169 kh\u00e1c.",
"status": "CALL BACK",
"summary": "Agent g\u1ecdi \u0111\u00fang ng\u01b0\u1eddi, x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, n\u0103m s\u1ea3n xu\u1ea5t 2019, \u0111\u1ecba ch\u1ec9 B\u00ecnh D\u01b0\u01a1ng, ODO 46.000 km, xe ch\u01b0a va ch\u1ea1m ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe Innova c\u0169, kh\u00f4ng g\u1ea5p, ch\u01b0a bi\u1ebft gi\u00e1 b\u00e1n. Agent \u0111\u00e3 n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1, ch\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. C\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin.",
"year": "2019",
"zalo_status": "FALSE"
}
✓
SLACK_POST
603ms
05/08 16:10
▸ Input
{
"sales_slack_id": "U090PDVBZD5",
"sku": "FB-YKLUACZC",
"status": "CALL BACK",
"summary": "Agent g\u1ecdi \u0111\u00fang ng\u01b0\u1eddi, x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, n\u0103m s\u1ea3n xu\u1ea5t 2019, \u0111\u1ecba ch\u1ec9 B\u00ecnh D\u01b0\u01a1ng, ODO 46.000 km, xe ch\u01b0a va ch\u1ea1m ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe Innova c\u0169, kh\u00f4ng g\u1ea5p, ch\u01b0a bi\u1ebft gi\u00e1 b\u00e1n. Agent \u0111\u00e3 n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1, ch\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. C\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1785920362.116249"
}
✓
CRM_APIS
1.1s
05/08 16:10
✓
CRM_ACTIVITIES
140ms
05/08 16:10
✓
SLACK_AUDIO
5.0s
05/08 16:10
✓
UPDATE_CLOSING
961ms
05/08 16:10
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Quang Phạm Văn Pham đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Kia Soluto 2019 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Rồi. Rồi, ừ. Agent: Dạ, vậy ... Client: Rồi, đúng rồi. Agent: Dạ, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ờ, cả tiền thẳng, đâu có vay góp nữa. Agent: Dạ, vậy là xe mình đã trả thẳng hết rồi đúng không ạ? Client: Ờ. Ừ. Agent: Dạ, cho em xác nhận lại xe mình ... Client: Đúng rồi. Agent: Dạ, cho em xác nhận lại xe mình là đời sản xuất năm 2019 phải không anh? Client: Đúng rồi, xe ra đầu tiên. Agent: Dạ, em thấy địa chỉ của anh ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Quận mình ở Bình Chánh hay là ở Hà Nội đó? Agent: Dạ, em thấy mình ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Mình ở Bình Dương chứ đâu ở Hà Nội đâu. Alo. Agent: Dạ, em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ. Anh nói lại giúp em với ạ? Client: Mình ở Bình Dương chứ đâu phải ở Hà Nội đâu. Agent: Dạ, em ghi nhận là mình ở Bình Dương ạ. Vậy xe mình hiện đã chạy khoảng bao ... Client: Ờ... Ừ. Agent: Dạ, em ghi nhận là mình ở Bình Dương ạ. Vậy xe mình hiện đã chạy khoảng bao nhiêu km rồi ạ? Client: 46.000. Agent: Dạ, 46.000 km. Dạ, trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Ờ. Ờ. Agent: ... Client: Sẽ, sẽ ra đụng được 200.000 đồng là đ Agent: Dạ, em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ. Anh nói lại giúp em với ạ? Client: Thì, ờ, xe, xe đành đi đâu có đâm đụng, có đi đâu mà đâm đụng, quanh quanh nhà á. Agent: Dạ, vậy... Client: Hả? Agent: Dạ, vậy là xe mình chưa từng va chạm hay ngập nước đúng không ạ? Client: Chưa. Ừm, cuốn lịch sử bảo dưỡng của hãng nó... Agent: Dạ, em ghi nhận rồi ạ. Dạ, anh bán xe lần này vì lý do gì ạ? Client: Đổi xe về chỗ. Agent: Dạ, mình đổi xe mới thì không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa, đang, ơ, mua lại Innova. Agent: Dạ, mình đang tìm hiểu Innova. Vậy mình dự kiến khoảng bao lâu nữa thì lấy xe mới ạ? Client: Không mua lại thôi, mua xe cũ lại thôi. Agent: Dạ, mình mua xe cũ lại. Vậy mình dự kiến khoảng bao lâu nữa thì lấy xe mới ạ? Client: Dạ. Agent: Dạ, mình dự kiến khoảng bao lâu ... Client: Khi mà bán được xe, ờ, mình có tiền mình, mình lấy. Phải bán được xe mới có tiền mua ý. Agent: Dạ, em hiểu rồi ạ. Vậy hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Lúc nào có khách thì bán, quan không gấp lắm đâu mà. Agent: Dạ, em hiểu rồi ạ. Vậy anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Gì, cái đấy anh đâu biết đâu. Bán đâu có ai nhờ bán hết. Agent: Dạ, mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn ạ? Client: Em cũng biết được giá được bao nhiêu rồi. Rồi bán, ờ, em như vậy rồi bán được khoảng bao nhiêu, rồi có gì mai kết nối Zalo gửi cho mấy cái vết xước rồi xe... bán được bao nhiêu thì bán, anh đâu biết đâu. Agent: Dạ, vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ờ. Ờ. Ờ. Agent: Dạ, anh có thắc... Client: Ủa vậy là bán xe là... 18,9. Thôi.