bd7a80e0-4972-48c7-acd2-1f6e258a0325
FAILED
Time
23/09/2026 07:15:18
Duration
4m 31s
Campaign
-
Conversation ID
conv_3001m35sxtmtej4t6zms15mhr458
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
356ms
23/09 07:15
▸ Input
{
"phone": "0909362263"
}
▸ Output
{
"car_brand": "Honda",
"car_model": "CRV",
"lead_id": "bd7a80e0-4972-48c7-acd2-1f6e258a0325",
"name": "L\u00e2m T\u1ea5n Ng\u00e2n",
"sales": "U09DC7Y9UH1",
"sku": "FB-RKK9ERHS"
}
✓
FILTER_SALES
3ms
23/09 07:15
▸ Input
{
"sales_slack_id": "U09DC7Y9UH1"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 5s
23/09 07:16
▸ Input
{
"car_brand": "Honda",
"car_model": "CRV",
"name": "L\u00e2m T\u1ea5n Ng\u00e2n",
"sku": "FB-RKK9ERHS"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790122404.490259",
"variables": {
"anh_chi": "anh",
"car_make": "Honda CRV 2020",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "L\u00e2m T\u1ea5n Ng\u00e2n"
}
}
✓
OUTBOUND_CALL
9.6s
23/09 07:16
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0909362263",
"variables": {
"anh_chi": "anh",
"car_make": "Honda CRV 2020",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "L\u00e2m T\u1ea5n Ng\u00e2n"
}
}
▸ Output
{
"conversation_id": "conv_3001m35sxtmtej4t6zms15mhr458",
"raw": {
"conversation_id": "conv_3001m35sxtmtej4t6zms15mhr458",
"message": "Outbound call initiated",
"sip_call_id": "SCL_ujr54VAiAN3W",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
23/09 07:24
▸ Input
{
"conversation_id": "conv_3001m35sxtmtej4t6zms15mhr458"
}
▸ Output
{
"duration_secs": 271,
"status": "done"
}
✓
TRANSCRIPT
23/09 07:24
▸ Input
{
"raw_turns": 57
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh L\u00e2m T\u1ea5n Ng\u00e2n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Honda CRV 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Sao, sao v\u1eady ch\u1ecb? \u01a0, \u01a1, \u0111\u00fang r\u1ed3i. R\u1ed3i. R\u1ed3i, OK.\nAgent: D\u1ea1 xe m\u00ecnh ...\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i. Xe, xe th\u00ec, \u00e0, xe th\u00ec h\u1ed3i tr\u01b0\u1edbc, \u00e1, l\u00e0 mua l\u00e3i ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 ch\u00ednh ch\u1ee7. C\u00f3 ngh\u0129a l\u00e0 h\u1ed3i x\u01b0a ng\u01b0\u1eddi ta vay ng\u00e2n h\u00e0ng ng\u01b0\u1eddi ta mua, kh\u00f4ng-- ng\u01b0\u1eddi ta \u0111i kh\u00f4ng, \u1edd, ng\u01b0\u1eddi ta tr\u1ea3 kh\u00f4ng n\u1ed5i \u00e1. Ng\u01b0\u1eddi ta m\u1edbi \u0111i c\u00f3 5.000 c\u00e2y, c\u00e1i m\u00ecnh mua t\u1edbi gi\u1edd lu\u00f4n m\u00e0 \u0111i-- \u00edt \u0111i l\u1eafm.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh mua l\u1ea1i \u0111\u00fang kh\u00f4ng...\nClient: Th\u00ec nh\u00e0 b\u00e1n nhau, n\u00f3 b\u1ea3o nh\u00e0 b\u00e1n \u0111\u1ee9ng tan nhau. \u1eeam.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Alo! D\u1ea1, \u0111\u00e3 ch\u00edch ch\u1ee7 r\u1ed3i. R\u1ed3i, r\u1ed3i, ch\u00edch ch\u1ee7 r\u1ed3i.\nAgent: D\u1ea1 v\u1eady ...\nClient: \u00c0, \u0111\u1ee9ng t\u1ea1i...\nAgent: D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3 vay, kh\u00f4ng c\u00f3 vay.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede qu\u1eadn 12.\nAgent: D\u1ea1 \u1edf qu\u1eadn 12 th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u0110\u00e2u \u1ea1?\nAgent: D\u1ea1 xe m\u00ecnh ...\nClient: D\u1ea1 33 ng\u00e0y. 33 ng\u00e0y c\u00f3 tr\u0103m c\u00e2y \u0111\u00f3, c\u00f3 ch\u1ee5p \u1edf \u0111\u00e2u lu\u00f4n \u0111\u00f3.\nAgent: D\u1ea1 em xin l\u1ed7i anh, em ch\u01b0a nghe r\u00f5 \u1ea1. Anh c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: Ba m\u01b0\u01a1i ba ng\u00e0n s\u00e1u tr\u0103m c\u00e2y s\u1ed1 \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 ba m\u01b0\u01a1i ba ng\u00e0n s\u00e1u tr\u0103m kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: Kh\u00f4ng c\u00f3 va ch\u1ea1m.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng...\nClient: Kh\u00f4ng, kh\u00f4ng c\u00f3. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Kh\u00f4ng, kh\u00f4ng. Xe ch\u1ec9 \u0111\u01b0a \u0111\u1ee9a ch\u00e1u \u0111i h\u1ecdc th\u00f4i \u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Mu\u1ed1n mua xe \u0111\u1eddi m\u1edbi th\u00f4i ch\u1ee9, \u1edd, t\u1ea1i n\u00f3 \u0111\u1eddi 2020 r\u1ed3i mu\u1ed1n \u0111\u1ed5i t\u1edbi xe m\u1edbi.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1, em \u0111ang, a, t\u00ecm chi\u1ebfc, a, Zinger. \u1edc, \u1edd...\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Th\u00ec b\u00e1n th\u00ec xe n\u00e0y m\u1edbi mua xe m\u1edbi \u0111\u00f3 \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Ummm, \u0111\u1ec3 coi coi ng\u01b0\u1eddi ta xin gi\u00e1 \u0111\u01b0\u1ee3c, b\u00e1n \u00e0, kh\u00f4ng \u0111\u01b0\u1ee3c th\u00f4i ch\u1edb m\u00ecnh kh\u00f4ng-ho-ho-h\u1ecd c\u0169ng, \u01a1, t\u1ea1i v\u00ec mu\u1ed1n \u0111\u1ed5i xe v\u00f4 l\u00fac n\u00e0o l\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c. \u1edc, n\u1ebfu m\u00e0 c\u00f3 \u0111i\u1ec1u ki\u1ec7n th\u00ec b\u00e1n, \u1edd, b\u00e1n \u0111\u01b0\u1ee3c s\u1edbm th\u00ec t\u1ed1t v\u1eady th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: C\u00e1ch, \u1edd, ph\u1ea3i b\u1ea3y, ph\u1ea3i b\u1ea3y tr\u0103m hai ch\u1ee5c tri\u1ec7u m\u1edbi b\u00e1n.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ea3y tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1. \u1eeam. C\u1ea3m \u01a1n em. \u00c0, kh\u00f4ng th\u01b0\u01a1ng l\u01b0\u1ee3ng n\u1eefa nha. BBS l\u00e0 d\u00e1n to\u1ea1c xe l\u1ea1i nha.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ea3y tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1. \u1eeam.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1...\nClient: R\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u00c0, d\u1ea1, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd,\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: D\u1ea1. \u1edcm, d\u1ea1, c\u00f3 ngh\u0129a l\u00e0 7 chia-- gi\u1ea3 s\u1eed nh\u01b0 7, a, 1% th\u00ec c\u00f3 7 tri\u1ec7u m\u1ea5y th\u00f4i g\u00ec \u0111\u00f3, \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. ...\nClient: D\u1ea1, ok, v\u1eady \u0111\u01b0\u1ee3c r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn ...\nClient: D\u1ea1, d\u1ea1, d\u1ea1. D\u1ea1.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: R\u1ed3i, kh\u00f4ng em. R\u1ed3i, ch\u00e0o c\u1ea3 nh\u00e0.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, ok.Anh nh\u00ecn m\u1ea5y gi\u1edd g\u1eedi \u0111\u00e2y? Cho coi l\u1ea1i \u0111i, nha. Anh g\u1eedi r\u1ed3i \u0111\u00f3.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao...",
"length": 4297,
"turns": 57
}
✓
AI_EXTRACTION
1m 42s
23/09 07:26
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh L\u00e2m T\u1ea5n Ng\u00e2n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Honda CRV 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Sao, sao v\u1eady ch\u1ecb? \u01a0, \u01a1, \u0111\u00fang r\u1ed3i. R\u1ed3i. R\u1ed3i, OK.\nAgent: D\u1ea1 xe m\u00ecnh ...\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i. Xe, xe th\u00ec, \u00e0, xe th\u00ec h\u1ed3i tr\u01b0\u1edbc, \u00e1, l\u00e0 mua l\u00e3i ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 ch\u00ednh ch\u1ee7. C\u00f3 ngh\u0129a l\u00e0 h\u1ed3i x\u01b0a ng\u01b0\u1eddi ta vay ng\u00e2n h\u00e0ng ng\u01b0\u1eddi ta mua, kh\u00f4ng-- ng\u01b0\u1eddi ta \u0111i kh\u00f4ng, \u1edd, ng\u01b0\u1eddi ta tr\u1ea3 kh\u00f4ng n\u1ed5i \u00e1. Ng\u01b0\u1eddi ta m\u1edbi \u0111i c\u00f3 5.000 c\u00e2y, c\u00e1i m\u00ecnh mua t\u1edbi gi\u1edd lu\u00f4n m\u00e0 \u0111i-- \u00edt \u0111i l\u1eafm.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh mua l\u1ea1i \u0111\u00fang kh\u00f4ng...\nClient: Th\u00ec nh\u00e0 b\u00e1n nhau, n\u00f3 b\u1ea3o nh\u00e0 b\u00e1n \u0111\u1ee9ng tan nhau. \u1eeam.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Alo! D\u1ea1, \u0111\u00e3 ch\u00edch ch\u1ee7 r\u1ed3i. R\u1ed3i, r\u1ed3i, ch\u00edch ch\u1ee7 r\u1ed3i.\nAgent: D\u1ea1 v\u1eady ...\nClient: \u00c0, \u0111\u1ee9ng t\u1ea1i...\nAgent: D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3 vay, kh\u00f4ng c\u00f3 vay.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede qu\u1eadn 12.\nAgent: D\u1ea1 \u1edf qu\u1eadn 12 th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u0110\u00e2u \u1ea1?\nAgent: D\u1ea1 xe m\u00ecnh ...\nClient: D\u1ea1 33 ng\u00e0y. 33 ng\u00e0y c\u00f3 tr\u0103m c\u00e2y \u0111\u00f3, c\u00f3 ch\u1ee5p \u1edf \u0111\u00e2u lu\u00f4n \u0111\u00f3.\nAgent: D\u1ea1 em xin l\u1ed7i anh, em ch\u01b0a nghe r\u00f5 \u1ea1. Anh c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: Ba m\u01b0\u01a1i ba ng\u00e0n s\u00e1u tr\u0103m c\u00e2y s\u1ed1 \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 ba m\u01b0\u01a1i ba ng\u00e0n s\u00e1u tr\u0103m kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: Kh\u00f4ng c\u00f3 va ch\u1ea1m.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng...\nClient: Kh\u00f4ng, kh\u00f4ng c\u00f3. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Kh\u00f4ng, kh\u00f4ng. Xe ch\u1ec9 \u0111\u01b0a \u0111\u1ee9a ch\u00e1u \u0111i h\u1ecdc th\u00f4i \u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Mu\u1ed1n mua xe \u0111\u1eddi m\u1edbi th\u00f4i ch\u1ee9, \u1edd, t\u1ea1i n\u00f3 \u0111\u1eddi 2020 r\u1ed3i mu\u1ed1n \u0111\u1ed5i t\u1edbi xe m\u1edbi.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1, em \u0111ang, a, t\u00ecm chi\u1ebfc, a, Zinger. \u1edc, \u1edd...\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Th\u00ec b\u00e1n th\u00ec xe n\u00e0y m\u1edbi mua xe m\u1edbi \u0111\u00f3 \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Ummm, \u0111\u1ec3 coi coi ng\u01b0\u1eddi ta xin gi\u00e1 \u0111\u01b0\u1ee3c, b\u00e1n \u00e0, kh\u00f4ng \u0111\u01b0\u1ee3c th\u00f4i ch\u1edb m\u00ecnh kh\u00f4ng-ho-ho-h\u1ecd c\u0169ng, \u01a1, t\u1ea1i v\u00ec mu\u1ed1n \u0111\u1ed5i xe v\u00f4 l\u00fac n\u00e0o l\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c. \u1edc, n\u1ebfu m\u00e0 c\u00f3 \u0111i\u1ec1u ki\u1ec7n th\u00ec b\u00e1n, \u1edd, b\u00e1n \u0111\u01b0\u1ee3c s\u1edbm th\u00ec t\u1ed1t v\u1eady th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: C\u00e1ch, \u1edd, ph\u1ea3i b\u1ea3y, ph\u1ea3i b\u1ea3y tr\u0103m hai ch\u1ee5c tri\u1ec7u m\u1edbi b\u00e1n.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ea3y tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1. \u1eeam. C\u1ea3m \u01a1n em. \u00c0, kh\u00f4ng th\u01b0\u01a1ng l\u01b0\u1ee3ng n\u1eefa nha. BBS l\u00e0 d\u00e1n to\u1ea1c xe l\u1ea1i nha.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ea3y tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1. \u1eeam.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1...\nClient: R\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u00c0, d\u1ea1, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd, \u1edd,\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: D\u1ea1. \u1edcm, d\u1ea1, c\u00f3 ngh\u0129a l\u00e0 7 chia-- gi\u1ea3 s\u1eed nh\u01b0 7, a, 1% th\u00ec c\u00f3 7 tri\u1ec7u m\u1ea5y th\u00f4i g\u00ec \u0111\u00f3, \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. ...\nClient: D\u1ea1, ok, v\u1eady \u0111\u01b0\u1ee3c r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn ...\nClient: D\u1ea1, d\u1ea1, d\u1ea1. D\u1ea1.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: R\u1ed3i, kh\u00f4ng em. R\u1ed3i, ch\u00e0o c\u1ea3 nh\u00e0.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, ok.Anh nh\u00ecn m\u1ea5y gi\u1edd g\u1eedi \u0111\u00e2y? Cho coi l\u1ea1i \u0111i, nha. Anh g\u1eedi r\u1ed3i \u0111\u00f3.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
687ms
23/09 07:26
▸ Input
{
"sales_slack_id": "U09DC7Y9UH1",
"sku": "FB-RKK9ERHS",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1790122404.490259"
}
✓
CRM_APIS
518ms
23/09 07:26
✓
CRM_ACTIVITIES
216ms
23/09 07:26
✓
SLACK_AUDIO
5.1s
23/09 07:26
✓
UPDATE_CLOSING
204ms
23/09 07:26
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Lâm Tấn Ngân đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Honda CRV 2020 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Sao, sao vậy chị? Ơ, ơ, đúng rồi. Rồi. Rồi, OK. Agent: Dạ xe mình ... Client: Dạ, đúng rồi. Xe, xe thì, à, xe thì hồi trước, á, là mua lãi chứ không phải là chính chủ. Có nghĩa là hồi xưa người ta vay ngân hàng người ta mua, không-- người ta đi không, ờ, người ta trả không nổi á. Người ta mới đi có 5.000 cây, cái mình mua tới giờ luôn mà đi-- ít đi lắm. Agent: Dạ vậy là xe mình mua lại đúng không... Client: Thì nhà bán nhau, nó bảo nhà bán đứng tan nhau. Ừm. Agent: Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Alo! Dạ, đã chích chủ rồi. Rồi, rồi, chích chủ rồi. Agent: Dạ vậy ... Client: À, đứng tại... Agent: Dạ vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: À, không, không, không có vay, không có vay. Agent: Dạ em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mươi phải không anh? Client: Đúng rồi. Agent: Dạ em ghi nhận ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ở quận 12. Agent: Dạ ở quận 12 thành phố Hồ Chí Minh ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Đâu ạ? Agent: Dạ xe mình ... Client: Dạ 33 ngày. 33 ngày có trăm cây đó, có chụp ở đâu luôn đó. Agent: Dạ em xin lỗi anh, em chưa nghe rõ ạ. Anh có thể nhắc lại giúp em được không ạ? Client: Ba mươi ba ngàn sáu trăm cây số ạ. Agent: Dạ em ghi nhận là ba mươi ba ngàn sáu trăm kilomet ạ. Dạ không biết xe mình có từng va chạm... Client: Không có va chạm. Agent: Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không... Client: Không, không có. Không, không, không. Không, không. Xe chỉ đưa đứa cháu đi học thôi à. Agent: Dạ em ghi nhận ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Muốn mua xe đời mới thôi chứ, ờ, tại nó đời 2020 rồi muốn đổi tới xe mới. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Dạ, em đang, a, tìm chiếc, a, Zinger. Ờ, ờ... Agent: Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Thì bán thì xe này mới mua xe mới đó ạ. Agent: Dạ em ghi nhận ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ummm, để coi coi người ta xin giá được, bán à, không được thôi chớ mình không-ho-ho-họ cũng, ơ, tại vì muốn đổi xe vô lúc nào là không được. Ờ, nếu mà có điều kiện thì bán, ờ, bán được sớm thì tốt vậy thôi. Agent: Dạ em ghi nhận ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Cách, ờ, phải bảy, phải bảy trăm hai chục triệu mới bán. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ bảy trăm hai mươi triệu đúng không ạ? Client: Dạ. Ừm. Cảm ơn em. À, không thương lượng nữa nha. BBS là dán toạc xe lại nha. Agent: Dạ em ghi nhận mức giá mong muốn bảy trăm hai mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Dạ. Ừm. Agent: Dạ anh có thắc mắc gì về... Client: Rồi, rồi. Agent: Dạ anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: À, dạ, ờ, ờ, ờ, ờ, ờ, ờ, ờ, ờ, ờ, ờ, ờ, ờ, ờ, Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Dạ. Ờm, dạ, có nghĩa là 7 chia-- giả sử như 7, a, 1% thì có 7 triệu mấy thôi gì đó, đúng không? Agent: Dạ đúng rồi... Client: Đúng rồi. Agent: Dạ đúng rồi ạ. ... Client: Dạ, ok, vậy được rồi. Agent: Dạ em ghi nhận ... Client: Dạ, dạ, dạ. Dạ. Agent: Dạ anh có thắc mắc gì thêm không ạ? Client: Rồi, không em. Rồi, chào cả nhà. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Dạ, ok.Anh nhìn mấy giờ gửi đây? Cho coi lại đi, nha. Anh gửi rồi đó. Agent: Dạ em cảm ơn anh đã dành thời gian trao...