6a16e9af-b717-459b-9628-67fb1be8b569
SUCCESS
Time
26/07/2026 08:02:29
Duration
5m 33s
Campaign
-
Conversation ID
conv_1901kydz3vgqfj4s0h39qyy15dbz
Recording
AI Extraction
odo
110000
loan
KHÔNG VAY NGÂN HÀNG
year
2019
status
SUCCESS
summary
Khách hàng là chính chủ xe Toyota Wigo 2019, không vay ngân hàng, xe ở Hà Nội quận Long Biên, đã chạy 110.000 km. Xe chưa va chạm hay ngập nước, khách muốn bán nhanh trong 3-5 ngày để đổi xe 7 chỗ Toyota đã đặt cọc. Giá mong muốn 200 triệu đồng, agent đã xác nhận giá và nói rõ phí dịch vụ 1%. Agent đã xác nhận Zalo đúng số đang gọi và hướng dẫn khách gửi ảnh xe sau khi kết bạn.
is_owner
CHÍNH CHỦ
location
Hà Nội, Quận Long Biên
intention
FAST
is_silent
-
info_score
9
is_closing
True
car_history
Xe chưa đâm đụng hay ngập nước, còn keo chỉ, còn zin hết
sale_reason
Đổi xe khác, xe 7 chỗ Toyota, đã đặt cọc xe mới
zalo_status
TRUE
asking_price
200000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
277ms
26/07 08:02
▸ Input
{
"phone": "0912345831"
}
▸ Output
{
"car_brand": "Toyota",
"car_model": "Wigo",
"lead_id": "6a16e9af-b717-459b-9628-67fb1be8b569",
"name": "Hung Do",
"sales": "U0BATD5LP9C",
"sku": "FB-4PQ88BFK"
}
✓
PREPARE_CALL
2.0s
26/07 08:02
▸ Input
{
"car_brand": "Toyota",
"car_model": "Wigo",
"name": "Hung Do",
"sku": "FB-4PQ88BFK"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785027628.912529",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota Wigo 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Hung Do"
}
}
✓
OUTBOUND_CALL
13.2s
26/07 08:02
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0912345831",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota Wigo 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Hung Do"
}
}
▸ Output
{
"conversation_id": "conv_1901kydz3vgqfj4s0h39qyy15dbz",
"raw": {
"conversation_id": "conv_1901kydz3vgqfj4s0h39qyy15dbz",
"message": "Outbound call initiated",
"sip_call_id": "SCL_2pfCxPM5yLtg",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
26/07 08:10
▸ Input
{
"conversation_id": "conv_1901kydz3vgqfj4s0h39qyy15dbz"
}
▸ Output
{
"duration_secs": 333,
"status": "done"
}
✓
TRANSCRIPT
26/07 08:10
▸ Input
{
"raw_turns": 89
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Hung Do \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Wigo 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo! \u1edc, r\u1ed3i, r\u1ed3i, \u1edd. OK, OK em. OK, OK em. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. ...\nClient: C\u1ee7a em?\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: OK.\nClient: Hmm. \u1edc, r\u1ed3i. \u1edcmmm, c\u00f3 ch\u00ednh ch\u1ee7 m\u00e0 em.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady xe m\u00ecnh hi\u1ec7n...\nClient: Ch\u00ednh ch\u1ee7. Hello?\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 ...\nClient: Alo. \u1edc, \u1edd, em n\u00f3i \u0111i. \u1eeam.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 xe m\u00ecnh...\nClient: \u1edc, \u1edd, r\u1ed3i, r\u1ed3i, ok, em n\u00f3i \u0111i. \u1eeam, sao \u1ea5y nh\u1edd?\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p...\nClient: Alo. \u1eea, em...\nAgent: D\u1ea1...\nClient: C\u00e1i g\u00ec? Anh ch\u1eb3ng nghe r\u00f5 c\u00e1i g\u00ec c\u1ea3. C\u00f2n g\u00ec em?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1eeam. \u1eeam.\nClient: R\u1ed3i. \u1edc, c\u00e1i g\u00ec em h\u1ecfi l\u1ea1i, anh ch\u1eb3ng nghe g\u00ec c\u1ea3.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1, em xin...\nClient: Ch\u00e0o b\u1ea1n \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam. Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 cho em x\u00e1c...\nClient: Trung C\u00f5i m\u1eddi.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n...\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c...\nClient: Hai, hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: R\u1ed3i, OK, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0, H\u00e0 N\u1ed9i, H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 v\u00e2ng, \u1edf H\u00e0 N\u1ed9i th\u00ec kh\u00f4ng bi\u1ebft c\u1ee5...\nClient: Bi\u1ec3n H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 v\u00e2ng, \u1edf H\u00e0 N\u1ed9i th\u00ec kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u1eadn Long Bi\u00ean.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf qu\u1eadn Long Bi\u00ean, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1eeam.\nClient: M\u01b0\u1eddi m\u1ed9t v\u1ea1n.\nAgent: D\u1ea1 v\u00e2ng, l\u00e0 kho\u1ea3ng m\u1ed9t tr\u0103m m\u01b0\u1eddi ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Uhm, uhm, r\u1ed3i ok.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a, ch\u01b0a. Xe v\u1eabn c\u00f2n keo ch\u1ec9, c\u00f2n, c\u00f2n zin h\u1ebft. T\u1eadn t\u1eadn.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Anh \u0111\u1ed5i xe kh\u00e1c, \u0111\u1ed5i xe \u0111\u1eddi, \u1edd, \u0111\u1eddi m\u1edbi.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft ...\nClient: V\u00ec nh\u00e0 anh \u0111\u00f4ng ng\u01b0\u1eddi.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, anh \u0111\u1ecbnh, \u1edd, ch\u01a1i xe b\u1ea3y ch\u1ed7 c\u1ee7a Toyota.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe m\u1edbi ch\u01b0a \u1ea1?\nClient: Anh \u00e1? Anh \u0111\u1eb7t c\u1ecdc xe m\u1edbi r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Uhm, ch\u1eafc kho\u1ea3ng \u0111\u1ed9, \u1edd, tu\u1ea7n n\u1eefa.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: C\u00f3 kho\u1ea3ng \u0111\u1ed9, \u1edd, kho\u1ea3ng \u0111\u1ed9, \u1edd, ba ng\u00e0y, n\u0103m ng\u00e0y.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Anh, \u01a1, thu v\u1ec1 kho\u1ea3ng \u0111\u1ed9-- n\u00f3i chung l\u00e0 c\u1ee9 kho\u1ea3ng \u0111\u1ed9 200 ho\u1eb7c l\u00e0 d\u01b0\u1edbi 200 l\u00e0 \u00edt th\u00f4i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 kho\u1ea3ng hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam, \u1eebm, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng...\nClient: \u1eea.\nClient: Ok, ok.\nClient: C\u00e1i b\u1ea3n \u0111\u01b0\u1ee3c, ok.\nAgent: D\u1ea1...\nClient: R\u1ed3i, ok.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: T\u1edb kh\u00f4ng em.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi...\nClient: A, c\u00f3, aaa, s\u1ed1 1315831 \u0111\u1ea5y.\nAgent: D\u1ea1 v\u00e2ng, em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i n\u00e0y l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1eebm, \u1eebm, ch\u1eafc kh\u00f4ng \u0111\u00e2u. Anh ngh\u0129 l\u00e0 ch\u1eafc l\u00e0 kh\u00f4ng \u0111\u00e2u.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe...\nClient: OK.\nClient: Ch\u00fa m\u00e0, ch\u00fa \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t...\nClient: Anh, anh, anh g\u00ec? \u1edc.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Sau khi k\u1ebft b\u1ea1...\nClient: \u1eeam.\nClient: R\u1ed3i r\u1ed3i, ok.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Sau khi k\u1ebft b\u1ea1...\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i, ok.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Sau khi k\u1ebft b\u1ea1n ...\nClient: D\u1ea1. OK, OK, OK.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: Hmm. R\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i. OK, OK. D\u1ea1. R\u1ed3i, ok.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh \u1ea1.",
"length": 4906,
"turns": 89
}
✓
AI_EXTRACTION
5.8s
26/07 08:10
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Hung Do \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Wigo 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo! \u1edc, r\u1ed3i, r\u1ed3i, \u1edd. OK, OK em. OK, OK em. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. ...\nClient: C\u1ee7a em?\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: OK.\nClient: Hmm. \u1edc, r\u1ed3i. \u1edcmmm, c\u00f3 ch\u00ednh ch\u1ee7 m\u00e0 em.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady xe m\u00ecnh hi\u1ec7n...\nClient: Ch\u00ednh ch\u1ee7. Hello?\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 ...\nClient: Alo. \u1edc, \u1edd, em n\u00f3i \u0111i. \u1eeam.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 xe m\u00ecnh...\nClient: \u1edc, \u1edd, r\u1ed3i, r\u1ed3i, ok, em n\u00f3i \u0111i. \u1eeam, sao \u1ea5y nh\u1edd?\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p...\nClient: Alo. \u1eea, em...\nAgent: D\u1ea1...\nClient: C\u00e1i g\u00ec? Anh ch\u1eb3ng nghe r\u00f5 c\u00e1i g\u00ec c\u1ea3. C\u00f2n g\u00ec em?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1eeam. \u1eeam.\nClient: R\u1ed3i. \u1edc, c\u00e1i g\u00ec em h\u1ecfi l\u1ea1i, anh ch\u1eb3ng nghe g\u00ec c\u1ea3.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1, em xin...\nClient: Ch\u00e0o b\u1ea1n \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam. Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 cho em x\u00e1c...\nClient: Trung C\u00f5i m\u1eddi.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n...\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c...\nClient: Hai, hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: R\u1ed3i, OK, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0, H\u00e0 N\u1ed9i, H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 v\u00e2ng, \u1edf H\u00e0 N\u1ed9i th\u00ec kh\u00f4ng bi\u1ebft c\u1ee5...\nClient: Bi\u1ec3n H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 v\u00e2ng, \u1edf H\u00e0 N\u1ed9i th\u00ec kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u1eadn Long Bi\u00ean.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf qu\u1eadn Long Bi\u00ean, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1eeam.\nClient: M\u01b0\u1eddi m\u1ed9t v\u1ea1n.\nAgent: D\u1ea1 v\u00e2ng, l\u00e0 kho\u1ea3ng m\u1ed9t tr\u0103m m\u01b0\u1eddi ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Uhm, uhm, r\u1ed3i ok.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a, ch\u01b0a. Xe v\u1eabn c\u00f2n keo ch\u1ec9, c\u00f2n, c\u00f2n zin h\u1ebft. T\u1eadn t\u1eadn.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Anh \u0111\u1ed5i xe kh\u00e1c, \u0111\u1ed5i xe \u0111\u1eddi, \u1edd, \u0111\u1eddi m\u1edbi.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft ...\nClient: V\u00ec nh\u00e0 anh \u0111\u00f4ng ng\u01b0\u1eddi.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, anh \u0111\u1ecbnh, \u1edd, ch\u01a1i xe b\u1ea3y ch\u1ed7 c\u1ee7a Toyota.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe m\u1edbi ch\u01b0a \u1ea1?\nClient: Anh \u00e1? Anh \u0111\u1eb7t c\u1ecdc xe m\u1edbi r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Uhm, ch\u1eafc kho\u1ea3ng \u0111\u1ed9, \u1edd, tu\u1ea7n n\u1eefa.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: C\u00f3 kho\u1ea3ng \u0111\u1ed9, \u1edd, kho\u1ea3ng \u0111\u1ed9, \u1edd, ba ng\u00e0y, n\u0103m ng\u00e0y.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Anh, \u01a1, thu v\u1ec1 kho\u1ea3ng \u0111\u1ed9-- n\u00f3i chung l\u00e0 c\u1ee9 kho\u1ea3ng \u0111\u1ed9 200 ho\u1eb7c l\u00e0 d\u01b0\u1edbi 200 l\u00e0 \u00edt th\u00f4i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 kho\u1ea3ng hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam, \u1eebm, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng...\nClient: \u1eea.\nClient: Ok, ok.\nClient: C\u00e1i b\u1ea3n \u0111\u01b0\u1ee3c, ok.\nAgent: D\u1ea1...\nClient: R\u1ed3i, ok.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: T\u1edb kh\u00f4ng em.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi...\nClient: A, c\u00f3, aaa, s\u1ed1 1315831 \u0111\u1ea5y.\nAgent: D\u1ea1 v\u00e2ng, em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i n\u00e0y l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1eebm, \u1eebm, ch\u1eafc kh\u00f4ng \u0111\u00e2u. Anh ngh\u0129 l\u00e0 ch\u1eafc l\u00e0 kh\u00f4ng \u0111\u00e2u.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe...\nClient: OK.\nClient: Ch\u00fa m\u00e0, ch\u00fa \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t...\nClient: Anh, anh, anh g\u00ec? \u1edc.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Sau khi k\u1ebft b\u1ea1...\nClient: \u1eeam.\nClient: R\u1ed3i r\u1ed3i, ok.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Sau khi k\u1ebft b\u1ea1...\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i, ok.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Sau khi k\u1ebft b\u1ea1n ...\nClient: D\u1ea1. OK, OK, OK.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: Hmm. R\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i. OK, OK. D\u1ea1. R\u1ed3i, ok.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh \u1ea1."
}
▸ Output
{
"asking_price": "200000000",
"car_history": "Xe ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, c\u00f2n keo ch\u1ec9, c\u00f2n zin h\u1ebft",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, Qu\u1eadn Long Bi\u00ean",
"odo": "110000",
"sale_reason": "\u0110\u1ed5i xe kh\u00e1c, xe 7 ch\u1ed7 Toyota, \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe m\u1edbi",
"status": "SUCCESS",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7 xe Toyota Wigo 2019, kh\u00f4ng vay ng\u00e2n h\u00e0ng, xe \u1edf H\u00e0 N\u1ed9i qu\u1eadn Long Bi\u00ean, \u0111\u00e3 ch\u1ea1y 110.000 km. Xe ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc, kh\u00e1ch mu\u1ed1n b\u00e1n nhanh trong 3-5 ng\u00e0y \u0111\u1ec3 \u0111\u1ed5i xe 7 ch\u1ed7 Toyota \u0111\u00e3 \u0111\u1eb7t c\u1ecdc. Gi\u00e1 mong mu\u1ed1n 200 tri\u1ec7u \u0111\u1ed3ng, agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1%. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi v\u00e0 h\u01b0\u1edbng d\u1eabn kh\u00e1ch g\u1eedi \u1ea3nh xe sau khi k\u1ebft b\u1ea1n.",
"year": "2019",
"zalo_status": "TRUE"
}
✓
SLACK_POST
640ms
26/07 08:10
▸ Input
{
"sales_slack_id": "U0BATD5LP9C",
"sku": "FB-4PQ88BFK",
"status": "SUCCESS",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7 xe Toyota Wigo 2019, kh\u00f4ng vay ng\u00e2n h\u00e0ng, xe \u1edf H\u00e0 N\u1ed9i qu\u1eadn Long Bi\u00ean, \u0111\u00e3 ch\u1ea1y 110.000 km. Xe ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc, kh\u00e1ch mu\u1ed1n b\u00e1n nhanh trong 3-5 ng\u00e0y \u0111\u1ec3 \u0111\u1ed5i xe 7 ch\u1ed7 Toyota \u0111\u00e3 \u0111\u1eb7t c\u1ecdc. Gi\u00e1 mong mu\u1ed1n 200 tri\u1ec7u \u0111\u1ed3ng, agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1%. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi v\u00e0 h\u01b0\u1edbng d\u1eabn kh\u00e1ch g\u1eedi \u1ea3nh xe sau khi k\u1ebft b\u1ea1n."
}
▸ Output
{
"posted": true,
"thread_ts": "1785027628.912529"
}
✓
CRM_APIS
227ms
26/07 08:10
✓
CRM_ACTIVITIES
202ms
26/07 08:10
✓
SLACK_AUDIO
6.3s
26/07 08:10
✓
UPDATE_CLOSING
134ms
26/07 08:10
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Hung Do đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Toyota Wigo 2019 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo! Ờ, rồi, rồi, ờ. OK, OK em. OK, OK em. Đúng rồi, đúng rồi, đúng rồi. Agent: Dạ, em cảm ơn anh. ... Client: Của em? Agent: Dạ, em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: OK. Client: Hmm. Ờ, rồi. Ờmmm, có chính chủ mà em. Agent: Dạ vâng, vậy xe mình hiện... Client: Chính chủ. Hello? Agent: Dạ em nghe rõ ạ. Dạ xe mình hiện có ... Client: Alo. Ờ, ờ, em nói đi. Ừm. Agent: Dạ em nghe rõ ạ. Dạ xe mình... Client: Ờ, ờ, rồi, rồi, ok, em nói đi. Ừm, sao ấy nhờ? Agent: Dạ em nghe rõ ạ. Dạ xe mình hiện có còn vay góp... Client: Alo. Ừ, em... Agent: Dạ... Client: Cái gì? Anh chẳng nghe rõ cái gì cả. Còn gì em? Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Ừm. Ừm. Client: Rồi. Ờ, cái gì em hỏi lại, anh chẳng nghe gì cả. Agent: Dạ em nghe rõ rồi ạ, em xin... Client: Chào bạn ạ. Agent: Dạ em nghe rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừm. Không. Agent: Dạ vâng. Dạ cho em xác... Client: Trung Cõi mời. Agent: Dạ em nghe rõ rồi ạ. Dạ cho em xác nhận lại xe mình là đời sản... Client: Không có. Agent: Dạ em nghe rõ rồi ạ. Dạ cho em xác... Client: Hai, hai không mười chín. Agent: Dạ vâng, vậy là xe mình đời sản xuất năm hai không mười chín đúng không ạ? Client: Rồi, OK, đúng rồi. Agent: Dạ vâng. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: À, Hà Nội, Hà Nội. Agent: Dạ vâng, ở Hà Nội thì không biết cụ... Client: Biển Hà Nội. Agent: Dạ vâng, ở Hà Nội thì không biết cụ thể mình ở quận nào ạ? Client: Quận Long Biên. Agent: Dạ vâng, em ghi nhận là xe mình ở quận Long Biên, Hà Nội ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ừm. Client: Mười một vạn. Agent: Dạ vâng, là khoảng một trăm mười nghìn kilomet đúng không ạ? Client: Uhm, uhm, rồi ok. Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Chưa, chưa, chưa, chưa. Xe vẫn còn keo chỉ, còn, còn zin hết. Tận tận. Agent: Dạ vâng, em ghi nhận ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Anh đổi xe khác, đổi xe đời, ờ, đời mới. Agent: Dạ không biết ... Client: Vì nhà anh đông người. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ờ, anh định, ờ, chơi xe bảy chỗ của Toyota. Agent: Dạ không biết mình đã đặt cọc xe mới chưa ạ? Client: Anh á? Anh đặt cọc xe mới rồi. Agent: Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Uhm, chắc khoảng độ, ờ, tuần nữa. Agent: Dạ vâng, em ghi nhận ạ. Dạ hiện tại anh có kế hoạch bán xe này trong khoảng bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Có khoảng độ, ờ, khoảng độ, ờ, ba ngày, năm ngày. Agent: Dạ vâng. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Anh, ơ, thu về khoảng độ-- nói chung là cứ khoảng độ 200 hoặc là dưới 200 là ít thôi. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ khoảng hai trăm triệu đồng đúng không ạ? Client: Ừm. Client: Ừm, ừm, đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn hai trăm triệu đồng của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng... Client: Ừ. Client: Ok, ok. Client: Cái bản được, ok. Agent: Dạ... Client: Rồi, ok. Agent: Dạ anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Tớ không em. Agent: Dạ vâng. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người... Client: A, có, aaa, số 1315831 đấy. Agent: Dạ vâng, em xác nhận số điện thoại này là số Zalo của mình ạ. Dạ số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Ừm, ừm, ừm, chắc không đâu. Anh nghĩ là chắc là không đâu. Agent: Dạ vâng. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe... Client: OK. Client: Chú mà, chú ạ. Agent: Dạ em nghe rõ ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất... Client: Anh, anh, anh gì? Ờ. Agent: Dạ em nghe rõ ạ. Sau khi kết bạ... Client: Ừm. Client: Rồi rồi, ok. Agent: Dạ em nghe rõ ạ. Sau khi kết bạ... Client: Rồi, rồi, rồi, ok. Agent: Dạ em nghe rõ ạ. Sau khi kết bạn ... Client: Dạ. OK, OK, OK. Agent: Dạ em nghe rõ ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Hmm. Rồi, rồi, rồi, rồi. OK, OK. Dạ. Rồi, ok. Agent: Dạ vâng, em cảm ơn anh ạ.