2adc64c1-ddc0-4ea3-bd7c-01c73ae09571
FAILED
Time
04/08/2026 08:43:34
Duration
5m 31s
Campaign
-
Conversation ID
conv_3501kz571j5dezhb77d0dsdngqzd
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
-
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
200ms
04/08 08:43
▸ Input
{
"phone": "0946839611"
}
▸ Output
{
"car_brand": "Hyundai",
"car_model": "i10",
"lead_id": "2adc64c1-ddc0-4ea3-bd7c-01c73ae09571",
"name": "Tung Nguyen",
"sales": "U07UFLAMJ6B",
"sku": "FB-Z8T8WRFW"
}
✓
PREPARE_CALL
2.3s
04/08 08:43
▸ Input
{
"car_brand": "Hyundai",
"car_model": "i10",
"name": "Tung Nguyen",
"sku": "FB-Z8T8WRFW"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785807816.547329",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai i10 2017",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tung Nguyen"
}
}
✓
OUTBOUND_CALL
10.7s
04/08 08:43
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0946839611",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai i10 2017",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tung Nguyen"
}
}
▸ Output
{
"conversation_id": "conv_3501kz571j5dezhb77d0dsdngqzd",
"raw": {
"conversation_id": "conv_3501kz571j5dezhb77d0dsdngqzd",
"message": "Outbound call initiated",
"sip_call_id": "SCL_DdXiCWzm6JTS",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
04/08 08:51
▸ Input
{
"conversation_id": "conv_3501kz571j5dezhb77d0dsdngqzd"
}
▸ Output
{
"duration_secs": 331,
"status": "done"
}
✓
TRANSCRIPT
04/08 08:51
▸ Input
{
"raw_turns": 55
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tung Nguyen \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai i10 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Alo. \u0110\u00fang, \u0111\u00fang, \u0111\u00fang. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. ...\nClient: M\u00e0 ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u lu\u00f4n \u00e1. V\u1eady \u00e1, \u1edd, \u1edd, \u0111\u00fang r\u1ed3i. \u1edc, v\u1eady n\u00f3i chung n\u1ed9i th\u1ea5t c\u00f2n ri\u00eang m\u00e0 ch\u1ec9, \u01a1, l\u00ean c\u00e1i m\u00e0n h\u00ecnh Android th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [Excitedly] D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Mua t\u1eeb \u0111\u1ea7u \u0111\u00e3 tr\u1ea3 xong r\u1ed3i, \u0111\u00e2u c\u00f3 g\u00f3p \u0111\u1ed3 g\u00ec \u0111\u00e2u. T\u1ea1i xe gia \u0111\u00ecnh. N\u00f3i chung, \u00e1, tui, \u00e1, th\u00ec, \u00e0, h\u1ed3i, \u00e1, l\u00e0m r\u1ee1 tui n\u00f3 mua 2017, r\u1ed3i, \u00e0, r\u1ed3i, \u00e0, n\u00f3 mua c\u00e1i xe Kona, n\u00f3 \u0111\u01b0a tui ch\u1ea1y, \u00e0, t\u1eeb 2019 t\u1edbi gi\u1edd m\u00e0 tui \u1edf chung c\u01b0 m\u00e0, tui \u0111\u00e2u c\u00f3 \u0111i \u0111\u00e2u. M\u00e0 t\u1ea1i b\u00e2y gi\u1edd th\u1ea5y ph\u00ed n\u00f3, n\u00f3, n\u00f3 c\u1ee9 h\u1eb1ng th\u00e1ng kh\u00f4ng \u0111i, \u00e1, c\u1ea3 th\u00e1ng tui \u0111\u00e2u c\u00f3 \u0111i l\u1ea7n n\u00e0o \u0111\u00e2u. Cho n\u00ean b\u00e2y gi\u1edd tui mu\u1ed1n b\u00e1n \u00e1 m\u00e0.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. [Excitedly] D\u1ea1 v\u1eady xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y \u0111\u00fang kh\u00f4ng anh?\nClient: \u0110\u00fang ch\u00ednh x\u00e1c, k\u1ec3 c\u1ea3 v\u1eb9t \u0111\u0103ng k\u00fd lu\u00f4n \u00e1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [Excitedly] D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Tui, \u1edd, \u0111ang, \u1edd, \u1edf chung c\u01b0 T\u00f4 B\u00e1t \u0111\u00e2y, \u1edf \u0111\u01b0\u1eddng Th\u0103ng B\u00ecnh H\u01b0\u1edbng \u0111\u00e2y, \u1edd, qu\u1eadn 12 c\u0169 \u00e1, ch\u1ed5 c\u1ea7u Th\u1eafm L\u01b0\u01a1ng \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf khu v\u1ef1c qu\u1eadn M\u01b0\u1eddi Hai \u1ea1. [Excitedly] D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1eeam,\nClient: B\u1ea3y m\u01b0\u01a1i b\u1ea3y ng\u00e0n, \u1edd, \u1edd, b\u1ea3y m\u01b0\u01a1i b\u1ea3y ng\u00e0n, \u1edd, b\u1ed1n tr\u0103m hai, \u01a1, hai n\u0103m tr\u0103m c\u00e2y g\u00ec \u00e1. B\u1ea3y m\u01b0\u01a1i b\u1ea3y ng\u00e0n \u00e1, cho n\u0103m tr\u0103m \u0111i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ea3y m\u01b0\u01a1i b\u1ea3y ng\u00e0n n\u0103m tr\u0103m kilomet \u1ea1. [Excitedly] D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng...\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i.\nAgent: ...hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng...\nClient: Kh\u00f4ng, kh\u00f4ng c\u00f3 qua tr\u1ea1m g\u00ec h\u1ebft. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Tr\u1ea3m k\u1ebft l\u00e0 kh\u00f4ng qua tr\u1ea1m, kh\u00f4ng l\u1ecdt n\u01b0\u1edbc.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. [Excitedly] D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u00ec l\u00fd do \u00e1 l\u00e0 tui, \u01a1, \u1edf chung c\u01b0 l\u1edbn tu\u1ed5i \u00e1 r\u1ed3i, tui kh\u00f4ng c\u00f3 \u0111i, \u01a1, n\u1eefa m\u00e0 h\u00e0ng th\u00e1ng \u0111\u00f3ng ph\u00ed \u00e1, \u0111\u00f3ng ph\u00ed, \u01a1, m\u1ed9t tri\u1ec7u hai \u0111\u00f3 m\u00e0, cho n\u00ean l\u00e0 tui m\u1edbi b\u00e1n.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. [Excitedly] D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00ec, \u1edd, h\u01a1n c\u0169ng \u0111\u01b0\u1ee3c. H\u00f4m nh\u1ea5t thi\u1ebft b\u00e1n li\u1ec1n.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. [Excitedly] D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u00ec t\u1ea1i t\u00f4i ch\u1ea1-- tham kh\u1ea3o \u1ea5y r\u1ed3i, \u0111\u00f3 l\u00e0 kho\u1ea3ng 250 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em...\nClient: \u1edc, n\u1ebfu, n\u1ebfu m\u00e0, m\u00e0 giao d\u1ecbch th\u00e0nh c\u00f4ng \u0111\u00f3 l\u00e0, l\u00e0 c\u00e1i, \u01a1, c\u00e1i ph\u00ed m\u00f4i gi\u1edbi l\u00e0 nh\u01b0 v\u1eady.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh...\nClient: D\u1ea1 r\u1ed3i.\nAgent: th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1. Ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong kho\u1ea3ng hai m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1, v\u00e0 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh th\u1ea5y h\u00ecnh th\u1ee9c n\u00e0o...\nClient: D\u1ea1. D\u1ea1. D\u1ea1, d\u1ea1, d\u1ea1. Th\u00ec nh\u01b0 anh T\u00fa v\u1eeba m\u1edbi \u0111\u01b0a \u0111\u00f3, gi\u00e1 t\u00f4i mong mu\u1ed1n t\u00f4i \u0111\u01b0a hai tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00f3, th\u00ec ph\u00ed, \u1edd, 1,5% h\u1ea3 \u00f4ng? M\u00e0 n\u1ebfu m\u00e0 giao d\u1ecbch kh\u00f4ng th\u00e0nh-- giao d\u1ecbch m\u00e0 kh\u00f4ng th\u00e0nh c\u00f4ng \u00e1, l\u00e0 kh\u00f4ng c\u00f3 t\u1ed1n ph\u00ed \u0111\u00f3 nha.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. [Excitedly] D\u1ea1 em ghi nh\u1eadn m\u00ecnh ch\u1ecdn h\u00ecnh th\u1ee9c \u0110\u1eb7t gi\u00e1 mong...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: mu\u1ed1n v\u1edbi m\u1ee9c ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Th\u00ec \u00e0, n\u1ebfu m\u00e0-- coi th\u1eed m\u00e0 n\u1ebfu m\u00e0, \u1edd, 200 tri\u1ec7u \u00e1 th\u00ec, \u1edd, th\u00ec v\u1edbi m\u1ed9t tr\u0103m n\u0103m l\u00e0 ba tri\u1ec7u ph\u1ea3i kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. [Excitedly] D\u1ea1 anh cho em ...\nClient: Ba tri\u1ec7u, \u0111i, \u1edd, \u0111i n\u0103m ch\u1ee5c tri\u1ec7u n\u1eefa, r\u1ed3i b\u1ea3y m\u01b0\u01a1i m\u1ea5y n\u1eefa r\u1ed3i, r-r\u1ed3i trao.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [Excitedly] D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn...\nClient: \u0110\u00e2y \u0111\u00fang.\nAgent: tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1...\nClient: V\u1eady cho anh lo tu n\u0103ng d\u00f9ng m\u00e0. H\u1ea3?\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a ...\nClient: N\u00f3i \u00edt.\nAgent: m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh ...\nClient: \u1edc, \u0111\u01b0\u1ee3c r\u1ed3i.\nAgent: n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ...\nClient: G\u1ecdi c\u00e1i g\u00ec?\nAgent: ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 ...\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i.\nAgent: nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1...\nClient: Gi\u1ebft th\u00f4i h\u1ea3? \u1edc, r\u1ed3i, r\u1ed3i.",
"length": 4927,
"turns": 53
}
✓
AI_EXTRACTION
1m 33s
04/08 08:53
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tung Nguyen \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai i10 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Alo. \u0110\u00fang, \u0111\u00fang, \u0111\u00fang. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. ...\nClient: M\u00e0 ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u lu\u00f4n \u00e1. V\u1eady \u00e1, \u1edd, \u1edd, \u0111\u00fang r\u1ed3i. \u1edc, v\u1eady n\u00f3i chung n\u1ed9i th\u1ea5t c\u00f2n ri\u00eang m\u00e0 ch\u1ec9, \u01a1, l\u00ean c\u00e1i m\u00e0n h\u00ecnh Android th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [Excitedly] D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Mua t\u1eeb \u0111\u1ea7u \u0111\u00e3 tr\u1ea3 xong r\u1ed3i, \u0111\u00e2u c\u00f3 g\u00f3p \u0111\u1ed3 g\u00ec \u0111\u00e2u. T\u1ea1i xe gia \u0111\u00ecnh. N\u00f3i chung, \u00e1, tui, \u00e1, th\u00ec, \u00e0, h\u1ed3i, \u00e1, l\u00e0m r\u1ee1 tui n\u00f3 mua 2017, r\u1ed3i, \u00e0, r\u1ed3i, \u00e0, n\u00f3 mua c\u00e1i xe Kona, n\u00f3 \u0111\u01b0a tui ch\u1ea1y, \u00e0, t\u1eeb 2019 t\u1edbi gi\u1edd m\u00e0 tui \u1edf chung c\u01b0 m\u00e0, tui \u0111\u00e2u c\u00f3 \u0111i \u0111\u00e2u. M\u00e0 t\u1ea1i b\u00e2y gi\u1edd th\u1ea5y ph\u00ed n\u00f3, n\u00f3, n\u00f3 c\u1ee9 h\u1eb1ng th\u00e1ng kh\u00f4ng \u0111i, \u00e1, c\u1ea3 th\u00e1ng tui \u0111\u00e2u c\u00f3 \u0111i l\u1ea7n n\u00e0o \u0111\u00e2u. Cho n\u00ean b\u00e2y gi\u1edd tui mu\u1ed1n b\u00e1n \u00e1 m\u00e0.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. [Excitedly] D\u1ea1 v\u1eady xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y \u0111\u00fang kh\u00f4ng anh?\nClient: \u0110\u00fang ch\u00ednh x\u00e1c, k\u1ec3 c\u1ea3 v\u1eb9t \u0111\u0103ng k\u00fd lu\u00f4n \u00e1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [Excitedly] D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Tui, \u1edd, \u0111ang, \u1edd, \u1edf chung c\u01b0 T\u00f4 B\u00e1t \u0111\u00e2y, \u1edf \u0111\u01b0\u1eddng Th\u0103ng B\u00ecnh H\u01b0\u1edbng \u0111\u00e2y, \u1edd, qu\u1eadn 12 c\u0169 \u00e1, ch\u1ed5 c\u1ea7u Th\u1eafm L\u01b0\u01a1ng \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf khu v\u1ef1c qu\u1eadn M\u01b0\u1eddi Hai \u1ea1. [Excitedly] D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1eeam,\nClient: B\u1ea3y m\u01b0\u01a1i b\u1ea3y ng\u00e0n, \u1edd, \u1edd, b\u1ea3y m\u01b0\u01a1i b\u1ea3y ng\u00e0n, \u1edd, b\u1ed1n tr\u0103m hai, \u01a1, hai n\u0103m tr\u0103m c\u00e2y g\u00ec \u00e1. B\u1ea3y m\u01b0\u01a1i b\u1ea3y ng\u00e0n \u00e1, cho n\u0103m tr\u0103m \u0111i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ea3y m\u01b0\u01a1i b\u1ea3y ng\u00e0n n\u0103m tr\u0103m kilomet \u1ea1. [Excitedly] D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng...\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i.\nAgent: ...hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng...\nClient: Kh\u00f4ng, kh\u00f4ng c\u00f3 qua tr\u1ea1m g\u00ec h\u1ebft. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Tr\u1ea3m k\u1ebft l\u00e0 kh\u00f4ng qua tr\u1ea1m, kh\u00f4ng l\u1ecdt n\u01b0\u1edbc.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. [Excitedly] D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u00ec l\u00fd do \u00e1 l\u00e0 tui, \u01a1, \u1edf chung c\u01b0 l\u1edbn tu\u1ed5i \u00e1 r\u1ed3i, tui kh\u00f4ng c\u00f3 \u0111i, \u01a1, n\u1eefa m\u00e0 h\u00e0ng th\u00e1ng \u0111\u00f3ng ph\u00ed \u00e1, \u0111\u00f3ng ph\u00ed, \u01a1, m\u1ed9t tri\u1ec7u hai \u0111\u00f3 m\u00e0, cho n\u00ean l\u00e0 tui m\u1edbi b\u00e1n.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. [Excitedly] D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00ec, \u1edd, h\u01a1n c\u0169ng \u0111\u01b0\u1ee3c. H\u00f4m nh\u1ea5t thi\u1ebft b\u00e1n li\u1ec1n.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. [Excitedly] D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u00ec t\u1ea1i t\u00f4i ch\u1ea1-- tham kh\u1ea3o \u1ea5y r\u1ed3i, \u0111\u00f3 l\u00e0 kho\u1ea3ng 250 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em...\nClient: \u1edc, n\u1ebfu, n\u1ebfu m\u00e0, m\u00e0 giao d\u1ecbch th\u00e0nh c\u00f4ng \u0111\u00f3 l\u00e0, l\u00e0 c\u00e1i, \u01a1, c\u00e1i ph\u00ed m\u00f4i gi\u1edbi l\u00e0 nh\u01b0 v\u1eady.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh...\nClient: D\u1ea1 r\u1ed3i.\nAgent: th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1. Ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong kho\u1ea3ng hai m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1, v\u00e0 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh th\u1ea5y h\u00ecnh th\u1ee9c n\u00e0o...\nClient: D\u1ea1. D\u1ea1. D\u1ea1, d\u1ea1, d\u1ea1. Th\u00ec nh\u01b0 anh T\u00fa v\u1eeba m\u1edbi \u0111\u01b0a \u0111\u00f3, gi\u00e1 t\u00f4i mong mu\u1ed1n t\u00f4i \u0111\u01b0a hai tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00f3, th\u00ec ph\u00ed, \u1edd, 1,5% h\u1ea3 \u00f4ng? M\u00e0 n\u1ebfu m\u00e0 giao d\u1ecbch kh\u00f4ng th\u00e0nh-- giao d\u1ecbch m\u00e0 kh\u00f4ng th\u00e0nh c\u00f4ng \u00e1, l\u00e0 kh\u00f4ng c\u00f3 t\u1ed1n ph\u00ed \u0111\u00f3 nha.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. [Excitedly] D\u1ea1 em ghi nh\u1eadn m\u00ecnh ch\u1ecdn h\u00ecnh th\u1ee9c \u0110\u1eb7t gi\u00e1 mong...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: mu\u1ed1n v\u1edbi m\u1ee9c ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Th\u00ec \u00e0, n\u1ebfu m\u00e0-- coi th\u1eed m\u00e0 n\u1ebfu m\u00e0, \u1edd, 200 tri\u1ec7u \u00e1 th\u00ec, \u1edd, th\u00ec v\u1edbi m\u1ed9t tr\u0103m n\u0103m l\u00e0 ba tri\u1ec7u ph\u1ea3i kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. [Excitedly] D\u1ea1 anh cho em ...\nClient: Ba tri\u1ec7u, \u0111i, \u1edd, \u0111i n\u0103m ch\u1ee5c tri\u1ec7u n\u1eefa, r\u1ed3i b\u1ea3y m\u01b0\u01a1i m\u1ea5y n\u1eefa r\u1ed3i, r-r\u1ed3i trao.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [Excitedly] D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn...\nClient: \u0110\u00e2y \u0111\u00fang.\nAgent: tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1...\nClient: V\u1eady cho anh lo tu n\u0103ng d\u00f9ng m\u00e0. H\u1ea3?\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a ...\nClient: N\u00f3i \u00edt.\nAgent: m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh ...\nClient: \u1edc, \u0111\u01b0\u1ee3c r\u1ed3i.\nAgent: n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ...\nClient: G\u1ecdi c\u00e1i g\u00ec?\nAgent: ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 ...\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i.\nAgent: nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1...\nClient: Gi\u1ebft th\u00f4i h\u1ea3? \u1edc, r\u1ed3i, r\u1ed3i."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
630ms
04/08 08:53
▸ Input
{
"sales_slack_id": "U07UFLAMJ6B",
"sku": "FB-Z8T8WRFW",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1785807816.547329"
}
✓
CRM_APIS
309ms
04/08 08:53
✓
CRM_ACTIVITIES
152ms
04/08 08:53
✓
SLACK_AUDIO
5.4s
04/08 08:53
✓
UPDATE_CLOSING
257ms
04/08 08:53
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Tung Nguyen đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Hyundai i10 2017 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Alo. Đúng, đúng, đúng. Đúng rồi, đúng rồi. Agent: Dạ vâng ạ. ... Client: Mà chính chủ từ đầu luôn á. Vậy á, ờ, ờ, đúng rồi. Ờ, vậy nói chung nội thất còn riêng mà chỉ, ơ, lên cái màn hình Android thôi. Agent: Dạ vâng ạ. [Excitedly] Dạ vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Alo. Không, không, không. Mua từ đầu đã trả xong rồi, đâu có góp đồ gì đâu. Tại xe gia đình. Nói chung, á, tui, á, thì, à, hồi, á, làm rỡ tui nó mua 2017, rồi, à, rồi, à, nó mua cái xe Kona, nó đưa tui chạy, à, từ 2019 tới giờ mà tui ở chung cư mà, tui đâu có đi đâu. Mà tại bây giờ thấy phí nó, nó, nó cứ hằng tháng không đi, á, cả tháng tui đâu có đi lần nào đâu. Cho nên bây giờ tui muốn bán á mà. Agent: Dạ em hiểu rồi ạ. [Excitedly] Dạ vậy xe mình là đời sản xuất năm hai không mười bảy đúng không anh? Client: Đúng chính xác, kể cả vẹt đăng ký luôn á. Agent: Dạ vâng ạ. [Excitedly] Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Tui, ờ, đang, ờ, ở chung cư Tô Bát đây, ở đường Thăng Bình Hướng đây, ờ, quận 12 cũ á, chổ cầu Thắm Lương á. Agent: Dạ em ghi nhận là xe mình ở khu vực quận Mười Hai ạ. [Excitedly] Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ừm, Client: Bảy mươi bảy ngàn, ờ, ờ, bảy mươi bảy ngàn, ờ, bốn trăm hai, ơ, hai năm trăm cây gì á. Bảy mươi bảy ngàn á, cho năm trăm đi. Agent: Dạ em ghi nhận là xe đã chạy khoảng bảy mươi bảy ngàn năm trăm kilomet ạ. [Excitedly] Dạ không biết xe mình có từng va chạm nặng... Client: Rồi, rồi, rồi. Agent: ...hay bị ngập nước gì không... Client: Không, không có qua trạm gì hết. Không, không, không. Trảm kết là không qua trạm, không lọt nước. Agent: Dạ em ghi nhận ạ. [Excitedly] Dạ anh bán xe lần này vì lý do gì ạ? Client: Thì lý do á là tui, ơ, ở chung cư lớn tuổi á rồi, tui không có đi, ơ, nữa mà hàng tháng đóng phí á, đóng phí, ơ, một triệu hai đó mà, cho nên là tui mới bán. Agent: Dạ em hiểu rồi ạ. [Excitedly] Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Thì, ờ, hơn cũng được. Hôm nhất thiết bán liền. Agent: Dạ em ghi nhận ạ. [Excitedly] Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Thì tại tôi chạ-- tham khảo ấy rồi, đó là khoảng 250 triệu. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ hai trăm năm mươi triệu đúng không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ em... Client: Ờ, nếu, nếu mà, mà giao dịch thành công đó là, là cái, ơ, cái phí môi giới là như vậy. Agent: Dạ em ghi nhận mức giá mong muốn hai trăm năm mươi triệu của mình rồi ạ. Dạ bên Vu-Ca hiện có ba hình... Client: Dạ rồi. Agent: thức bán tùy theo nhu cầu của mình ạ. Một là Đấu giá cạnh tranh, phí một phần trăm, khoảng ba đến năm ngày, nhiều đại lý cùng tranh giá nên thường được giá tốt nhất, đây là hình thức bên em đề xuất ạ. Hai là Đặt giá mong muốn, phí một phẩy năm phần trăm, khoảng bảy đến mười bốn ngày, không đạt mức mình mong muốn thì không bán ạ. Ba là Chốt nhanh, phí hai phần trăm, trong khoảng hai mươi bốn đến bốn mươi tám tiếng, ưu tiên bán thật nhanh ạ. Phí chỉ tính khi bán thành công thôi ạ, và bên em kết nối hơn hai ngàn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Dạ không biết mình thấy hình thức nào... Client: Dạ. Dạ. Dạ, dạ, dạ. Thì như anh Tú vừa mới đưa đó, giá tôi mong muốn tôi đưa hai trăm năm mươi triệu đó, thì phí, ờ, 1,5% hả ông? Mà nếu mà giao dịch không thành-- giao dịch mà không thành công á, là không có tốn phí đó nha. Agent: Dạ đúng rồi ạ. [Excitedly] Dạ em ghi nhận mình chọn hình thức Đặt giá mong... Client: Đúng rồi. Agent: muốn với mức phí một phẩy năm phần trăm ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không, không, không. Thì à, nếu mà-- coi thử mà nếu mà, ờ, 200 triệu á thì, ờ, thì với một trăm năm là ba triệu phải không? Agent: Dạ đúng rồi ạ. [Excitedly] Dạ anh cho em ... Client: Ba triệu, đi, ờ, đi năm chục triệu nữa, rồi bảy mươi mấy nữa rồi, r-rồi trao. Agent: Dạ vâng ạ. [Excitedly] Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn... Client: Đây đúng. Agent: tin từ người lạ không ạ... Client: Vậy cho anh lo tu năng dùng mà. Hả? Agent: Dạ em đã ghi nhận thông tin xe của ... Client: Nói ít. Agent: mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh ... Client: Ờ, được rồi. Agent: nội ngoại thất xe và giấy đăng ... Client: Gọi cái gì? Agent: kiểm để chuyên viên bên em hỗ trợ ... Client: Rồi, rồi, rồi, rồi. Agent: nhanh nhất ạ. Client: Rồi, rồi, rồi, rồi. Agent: Dạ em cảm ơn anh ạ... Client: Giết thôi hả? Ờ, rồi, rồi.