7316456e-9dc1-4556-9578-3e4eb076527a
SUCCESS
Time
29/07/2026 09:10:10
Duration
4m 51s
Campaign
-
Conversation ID
conv_1701kynt6028f1fsnfp9jv8d4s81
Recording
AI Extraction
odo
286000
loan
KHÔNG VAY NGÂN HÀNG
year
2003
status
SUCCESS
summary
Khách hàng là anh Tuấn, đã mua lại xe Toyota Land Cruiser 2003 và sang tên chính chủ. Xe không vay ngân hàng, đã chạy 286.000 km, không va chạm hay ngập nước. Anh muốn bán nhanh với giá 250 triệu do ít sử dụng. Agent đã xác nhận Zalo, đọc lại giá, nói phí 1% và hướng dẫn gửi ảnh qua Zalo. Khách đồng ý và không có thắc mắc.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Thành phố Hồ Chí Minh, Quận 5
intention
FAST
is_silent
-
info_score
9
is_closing
True
car_history
Xe không va chạm nặng, không ngập nước, đã sang tên chính chủ.
sale_reason
Ít đi, muốn bán để đỡ tốn chi phí.
zalo_status
TRUE
asking_price
250000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
4ms
29/07 09:10
▸ Input
{
"phone": "0942004142"
}
▸ Output
{
"car_brand": "toyota",
"car_model": "land cruiser",
"lead_id": "7316456e-9dc1-4556-9578-3e4eb076527a",
"name": "Tu\u1ea5n",
"sales": "U09587HTCTE",
"sku": "FB-LDKTQYA3"
}
✓
PREPARE_CALL
3.5s
29/07 09:10
▸ Input
{
"car_brand": "toyota",
"car_model": "land cruiser",
"name": "Tu\u1ea5n",
"sku": "FB-LDKTQYA3"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785290893.755519",
"variables": {
"anh_chi": "anh",
"car_make": "toyota land cruiser 2003",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tu\u1ea5n"
}
}
✓
OUTBOUND_CALL
29.7s
29/07 09:10
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0942004142",
"variables": {
"anh_chi": "anh",
"car_make": "toyota land cruiser 2003",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tu\u1ea5n"
}
}
▸ Output
{
"conversation_id": "conv_1701kynt6028f1fsnfp9jv8d4s81",
"raw": {
"conversation_id": "conv_1701kynt6028f1fsnfp9jv8d4s81",
"message": "Outbound call initiated",
"sip_call_id": "SCL_PQqqAVZtRSDU",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
29/07 09:18
▸ Input
{
"conversation_id": "conv_1701kynt6028f1fsnfp9jv8d4s81"
}
▸ Output
{
"duration_secs": 291,
"status": "done"
}
✓
TRANSCRIPT
29/07 09:18
▸ Input
{
"raw_turns": 57
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tu\u1ea5n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota land cruiser 2003 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. R\u1ed3i, r\u1ed3i. R\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: \u00c0, mua, mua l\u1ea1i, mua l\u1ea1i r\u1ed3i.\nAgent: D\u1ea1, xe m\u00ecnh mua l\u1ea1i...\nClient: Alo. \u0110\u00fang l\u00e0 c\u00e1i b\u1ea3ng s\u1ed1, \u01a1, n\u0103m s\u1ed1 l\u00e0, l\u00e0, l\u00e0 sau n\u00e0y ch\u1edb n\u00f3 h\u1ed3i x\u01b0a-- tr\u01b0\u1edbc n\u00f3 l\u00e0 b\u1ea3ng b-b-b\u1ed1n s\u1ed1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u1eea.\nClient: Ch\u1ed1ng l\u1ea1i ch\u00ednh ch\u1ee7, ch\u00ednh ch\u1ee7 \u00e0, sang t\u00ean ch\u00ednh ch\u1ee7 lu\u00f4n ch\u1ee9 kh\u00f4ng l\u00e0m gi\u1ea5y \u1ee7y quy\u1ec1n. C\u00f3 qu\u00e1, \u01a1, l\u00fac l\u1ea5y c\u00f3, \u01a1, h\u00f3a \u0111\u01a1n.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n...\nClient: S\u1ed1ng \u1edf \u1edf T\u00e2n M\u1ea1nh lu\u00f4n \u1ea5y.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. Mua, \u01a1, mua \u0111\u1ee9t b\u00e1n \u0111o\u1ea1n m\u00e0.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: ...l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2003 ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u0110\u00fang r\u1ed3i. Ch\u1ed7 Thu\u1eadn Ki\u1ec1u, qu\u1eadn 5 c\u0169 \u00e1, b\u00e2y gi\u1edd n\u00f3 l\u00e0 ph\u1ea7n Ch\u1ee3 L\u1edbn \u00e1.\nAgent: D\u1ea1, v\u1eady l\u00e0 m\u00ecnh \u1edf Qu\u1eadn 5 \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y...\nClient: D\u1ea1, \u0111i \u0111\u01b0\u1ee3c...\nAgent: kho\u1ea3ng bao nhi\u00eau km r\u1ed3i \u1ea1?\nClient: 286.000, \u00e0, r\u01b0\u1ee1i r\u1ed3i.\nAgent: D\u1ea1, 286.000 km \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb...\nClient: \u00c0, \u1edd, kh\u00f4ng, kh\u00f4ng.\nAgent: ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u00ec, \u1edd, t\u1ea1i v\u00ec b\u00e2y gi\u1edd \u00edt \u0111i \u00e1, \u0111\u1ec3 n\u00f3 \u0111\u00f3 th\u00ec nu\u00f4i n\u00f3, n\u00f3, \u01a1, \u01a1, \u01a1, t\u1ed1n th\u00eam chi ph\u00ed.\nAgent: D\u1ea1, v\u1eady l\u00e0 do m\u00ecnh \u00edt \u0111i n\u00ean mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ee1 t\u1ed1n chi ph\u00ed \u1ea1. ...\nClient: Ch\u00fang \u1ea1.\nAgent: ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00ec, \u1edd, t\u00f4i nh\u1edd b\u01a1-b\u00ean \u0111\u00f3 \u0111\u1ecbnh gi\u00e1 coi xem n\u00f3 nh\u01b0 th\u1ebf n\u00e0o, th\u00ec \u0111\u01b0\u1ee3c th\u00ec b\u00e1n, a, ngay lu\u00f4n. T\u1ea1i v\u00ec m\u00ecnh \u0111ang \u0111\u1ee9ng t\u00ean ch\u00ednh ch\u1ee7 m\u00e0, nh\u1ea7m h\u01a1n.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u00ec, \u1edd, anh mong mu\u1ed1n l\u00e0, l\u00e0 kho\u1ea3ng t\u1ea7m hai-hai tr\u0103m r\u01b0\u1ee1i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m r\u01b0\u1ee1i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m r\u01b0\u1ee1i c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1...\nClient: D\u1ea1. D\u1ea1, ok.\nAgent: b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc...\nClient: OK.\nClient: OK.\nClient: OK, \u1eeb.\nClient: \u1eeam, \u0111\u01b0\u1ee3c. Kh\u00f4ng, anh \u1ea1, ch\u1eb3ng th\u1eafc m\u1eafc g\u00ec h\u1ebft. T\u1ea1i v\u00ec m\u00ecnh c\u0169ng bi\u1ebft \u0111\u01b0\u1ee3c n\u00f3-- th\u1ecb tr\u01b0\u1eddng b\u00e2y gi\u1edd n\u00f3 nh\u01b0 th\u1ebf n\u00e0o m\u00e0. Th\u00ec b\u1ea1n c\u1ee9 l\u00e0m vi\u1ec7c th\u00f4i, b\u1ea1n, \u01a1, nghe \u0111\u01b0\u1ee3c th\u00ec b\u1ea1n, \u01a1, b\u00e1o m\u00ecnh.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi...\nClient: \u0110\u00fang r\u1ed3i, c\u00f3 r\u1ed3i. Kh\u00f4ng, kh\u00f4ng, Zalo \u00e1, b\u1ea1n mu\u1ed1n k\u1ebft b\u1ea1n lu\u00f4n c\u0169ng \u0111\u01b0\u1ee3c. M\u00ecnh m\u1edf ch\u1ebf \u0111\u1ed9 c\u00f4ng khai m\u00e0.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam. \u1eea.\nClient: \u1eea, anh c\u00f3 g\u1eedi b\u00ean, \u01a1, Messenger b\u1ea1n V\u0169 n\u00e0o \u0111\u00f3, anh g\u1eedi to\u00e0n b\u1ed9 h\u00ecnh \u1ea3nh v\u1edbi l\u1ea1i c\u00e1i n\u00e0y c\u00e1i kia r\u1ed3i \u0111\u00f3.\nAgent: D\u1ea1 v\u00e2ng, em s\u1ebd b\u00e1o l\u1ea1i v\u1edbi b\u00ean chuy\u00ean vi\u00ean \u1ea1. D\u1ea1 v\u1eady em ch\u00e0o anh nh\u00e9.\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i, OK.\nAgent: D\u1ea1 v\u1eady em ch\u00e0o anh nh\u00e9.",
"length": 3696,
"turns": 55
}
✓
AI_EXTRACTION
16.8s
29/07 09:19
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tu\u1ea5n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota land cruiser 2003 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. R\u1ed3i, r\u1ed3i. R\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: \u00c0, mua, mua l\u1ea1i, mua l\u1ea1i r\u1ed3i.\nAgent: D\u1ea1, xe m\u00ecnh mua l\u1ea1i...\nClient: Alo. \u0110\u00fang l\u00e0 c\u00e1i b\u1ea3ng s\u1ed1, \u01a1, n\u0103m s\u1ed1 l\u00e0, l\u00e0, l\u00e0 sau n\u00e0y ch\u1edb n\u00f3 h\u1ed3i x\u01b0a-- tr\u01b0\u1edbc n\u00f3 l\u00e0 b\u1ea3ng b-b-b\u1ed1n s\u1ed1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u1eea.\nClient: Ch\u1ed1ng l\u1ea1i ch\u00ednh ch\u1ee7, ch\u00ednh ch\u1ee7 \u00e0, sang t\u00ean ch\u00ednh ch\u1ee7 lu\u00f4n ch\u1ee9 kh\u00f4ng l\u00e0m gi\u1ea5y \u1ee7y quy\u1ec1n. C\u00f3 qu\u00e1, \u01a1, l\u00fac l\u1ea5y c\u00f3, \u01a1, h\u00f3a \u0111\u01a1n.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n...\nClient: S\u1ed1ng \u1edf \u1edf T\u00e2n M\u1ea1nh lu\u00f4n \u1ea5y.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. Mua, \u01a1, mua \u0111\u1ee9t b\u00e1n \u0111o\u1ea1n m\u00e0.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: ...l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2003 ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u0110\u00fang r\u1ed3i. Ch\u1ed7 Thu\u1eadn Ki\u1ec1u, qu\u1eadn 5 c\u0169 \u00e1, b\u00e2y gi\u1edd n\u00f3 l\u00e0 ph\u1ea7n Ch\u1ee3 L\u1edbn \u00e1.\nAgent: D\u1ea1, v\u1eady l\u00e0 m\u00ecnh \u1edf Qu\u1eadn 5 \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y...\nClient: D\u1ea1, \u0111i \u0111\u01b0\u1ee3c...\nAgent: kho\u1ea3ng bao nhi\u00eau km r\u1ed3i \u1ea1?\nClient: 286.000, \u00e0, r\u01b0\u1ee1i r\u1ed3i.\nAgent: D\u1ea1, 286.000 km \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb...\nClient: \u00c0, \u1edd, kh\u00f4ng, kh\u00f4ng.\nAgent: ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u00ec, \u1edd, t\u1ea1i v\u00ec b\u00e2y gi\u1edd \u00edt \u0111i \u00e1, \u0111\u1ec3 n\u00f3 \u0111\u00f3 th\u00ec nu\u00f4i n\u00f3, n\u00f3, \u01a1, \u01a1, \u01a1, t\u1ed1n th\u00eam chi ph\u00ed.\nAgent: D\u1ea1, v\u1eady l\u00e0 do m\u00ecnh \u00edt \u0111i n\u00ean mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ee1 t\u1ed1n chi ph\u00ed \u1ea1. ...\nClient: Ch\u00fang \u1ea1.\nAgent: ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00ec, \u1edd, t\u00f4i nh\u1edd b\u01a1-b\u00ean \u0111\u00f3 \u0111\u1ecbnh gi\u00e1 coi xem n\u00f3 nh\u01b0 th\u1ebf n\u00e0o, th\u00ec \u0111\u01b0\u1ee3c th\u00ec b\u00e1n, a, ngay lu\u00f4n. T\u1ea1i v\u00ec m\u00ecnh \u0111ang \u0111\u1ee9ng t\u00ean ch\u00ednh ch\u1ee7 m\u00e0, nh\u1ea7m h\u01a1n.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u00ec, \u1edd, anh mong mu\u1ed1n l\u00e0, l\u00e0 kho\u1ea3ng t\u1ea7m hai-hai tr\u0103m r\u01b0\u1ee1i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m r\u01b0\u1ee1i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m r\u01b0\u1ee1i c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1...\nClient: D\u1ea1. D\u1ea1, ok.\nAgent: b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc...\nClient: OK.\nClient: OK.\nClient: OK, \u1eeb.\nClient: \u1eeam, \u0111\u01b0\u1ee3c. Kh\u00f4ng, anh \u1ea1, ch\u1eb3ng th\u1eafc m\u1eafc g\u00ec h\u1ebft. T\u1ea1i v\u00ec m\u00ecnh c\u0169ng bi\u1ebft \u0111\u01b0\u1ee3c n\u00f3-- th\u1ecb tr\u01b0\u1eddng b\u00e2y gi\u1edd n\u00f3 nh\u01b0 th\u1ebf n\u00e0o m\u00e0. Th\u00ec b\u1ea1n c\u1ee9 l\u00e0m vi\u1ec7c th\u00f4i, b\u1ea1n, \u01a1, nghe \u0111\u01b0\u1ee3c th\u00ec b\u1ea1n, \u01a1, b\u00e1o m\u00ecnh.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi...\nClient: \u0110\u00fang r\u1ed3i, c\u00f3 r\u1ed3i. Kh\u00f4ng, kh\u00f4ng, Zalo \u00e1, b\u1ea1n mu\u1ed1n k\u1ebft b\u1ea1n lu\u00f4n c\u0169ng \u0111\u01b0\u1ee3c. M\u00ecnh m\u1edf ch\u1ebf \u0111\u1ed9 c\u00f4ng khai m\u00e0.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam. \u1eea.\nClient: \u1eea, anh c\u00f3 g\u1eedi b\u00ean, \u01a1, Messenger b\u1ea1n V\u0169 n\u00e0o \u0111\u00f3, anh g\u1eedi to\u00e0n b\u1ed9 h\u00ecnh \u1ea3nh v\u1edbi l\u1ea1i c\u00e1i n\u00e0y c\u00e1i kia r\u1ed3i \u0111\u00f3.\nAgent: D\u1ea1 v\u00e2ng, em s\u1ebd b\u00e1o l\u1ea1i v\u1edbi b\u00ean chuy\u00ean vi\u00ean \u1ea1. D\u1ea1 v\u1eady em ch\u00e0o anh nh\u00e9.\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i, OK.\nAgent: D\u1ea1 v\u1eady em ch\u00e0o anh nh\u00e9."
}
▸ Output
{
"asking_price": "250000000",
"car_history": "Xe kh\u00f4ng va ch\u1ea1m n\u1eb7ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7.",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "FAST",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, Qu\u1eadn 5",
"odo": "286000",
"sale_reason": "\u00cdt \u0111i, mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ee1 t\u1ed1n chi ph\u00ed.",
"status": "SUCCESS",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 anh Tu\u1ea5n, \u0111\u00e3 mua l\u1ea1i xe Toyota Land Cruiser 2003 v\u00e0 sang t\u00ean ch\u00ednh ch\u1ee7. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 286.000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n nhanh v\u1edbi gi\u00e1 250 tri\u1ec7u do \u00edt s\u1eed d\u1ee5ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh qua Zalo. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc.",
"year": "2003",
"zalo_status": "TRUE"
}
✓
SLACK_POST
670ms
29/07 09:19
▸ Input
{
"sales_slack_id": "U09587HTCTE",
"sku": "FB-LDKTQYA3",
"status": "SUCCESS",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 anh Tu\u1ea5n, \u0111\u00e3 mua l\u1ea1i xe Toyota Land Cruiser 2003 v\u00e0 sang t\u00ean ch\u00ednh ch\u1ee7. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 286.000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n nhanh v\u1edbi gi\u00e1 250 tri\u1ec7u do \u00edt s\u1eed d\u1ee5ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh qua Zalo. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc."
}
▸ Output
{
"posted": true,
"thread_ts": "1785290893.755519"
}
✓
CRM_APIS
393ms
29/07 09:19
✓
CRM_ACTIVITIES
113ms
29/07 09:19
✓
SLACK_AUDIO
12.4s
29/07 09:19
✓
UPDATE_CLOSING
124ms
29/07 09:19
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Tuấn đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe toyota land cruiser 2003 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng rồi. Rồi, rồi. Rồi, rồi. Agent: Dạ vâng. ... Client: À, mua, mua lại, mua lại rồi. Agent: Dạ, xe mình mua lại... Client: Alo. Đúng là cái bảng số, ơ, năm số là, là, là sau này chớ nó hồi xưa-- trước nó là bảng b-b-bốn số. Agent: Dạ vâng. Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Ừ. Client: Chống lại chính chủ, chính chủ à, sang tên chính chủ luôn chứ không làm giấy ủy quyền. Có quá, ơ, lúc lấy có, ơ, hóa đơn. Agent: Dạ, vậy là xe mình đã sang tên chính chủ rồi ạ. Dạ xe mình hiện... Client: Sống ở ở Tân Mạnh luôn ấy. Agent: Dạ vâng. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, không. Mua, ơ, mua đứt bán đoạn mà. Agent: Dạ, vậy là xe mình không còn vay ngân hàng nữa ạ. Dạ cho em xác nhận... Client: Đúng rồi. Agent: ...lại xe mình là đời sản xuất năm 2003 phải không anh? Client: Đúng rồi. Agent: Dạ vâng. Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Đúng rồi. Chỗ Thuận Kiều, quận 5 cũ á, bây giờ nó là phần Chợ Lớn á. Agent: Dạ, vậy là mình ở Quận 5 ạ. Dạ xe mình hiện đã chạy... Client: Dạ, đi được... Agent: khoảng bao nhiêu km rồi ạ? Client: 286.000, à, rưỡi rồi. Agent: Dạ, 286.000 km ạ. Dạ không biết xe mình có từng va chạm nặng hay bị... Client: À, ờ, không, không. Agent: ngập nước gì không ạ? Client: Không, không. Agent: Dạ vâng. Dạ anh bán xe lần này vì lý do gì ạ? Client: Thì, ờ, tại vì bây giờ ít đi á, để nó đó thì nuôi nó, nó, ơ, ơ, ơ, tốn thêm chi phí. Agent: Dạ, vậy là do mình ít đi nên muốn bán để đỡ tốn chi phí ạ. ... Client: Chúng ạ. Agent: ... Client: Đúng rồi. Agent: Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Thì, ờ, tôi nhờ bơ-bên đó định giá coi xem nó như thế nào, thì được thì bán, a, ngay luôn. Tại vì mình đang đứng tên chính chủ mà, nhầm hơn. Agent: Dạ vâng. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Thì, ờ, anh mong muốn là, là khoảng tầm hai-hai trăm rưỡi. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ hai trăm rưỡi đúng không ạ? Client: Ừ. Client: Dạ, đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn hai trăm rưỡi của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá... Client: Dạ. Dạ, ok. Agent: bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Anh có thắc mắc... Client: OK. Client: OK. Client: OK, ừ. Client: Ừm, được. Không, anh ạ, chẳng thắc mắc gì hết. Tại vì mình cũng biết được nó-- thị trường bây giờ nó như thế nào mà. Thì bạn cứ làm việc thôi, bạn, ơ, nghe được thì bạn, ơ, báo mình. Agent: Dạ vâng. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người... Client: Đúng rồi, có rồi. Không, không, Zalo á, bạn muốn kết bạn luôn cũng được. Mình mở chế độ công khai mà. Agent: Dạ vâng. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Ừm. Ừ. Client: Ừ, anh có gửi bên, ơ, Messenger bạn Vũ nào đó, anh gửi toàn bộ hình ảnh với lại cái này cái kia rồi đó. Agent: Dạ vâng, em sẽ báo lại với bên chuyên viên ạ. Dạ vậy em chào anh nhé. Client: Rồi, rồi, rồi, OK. Agent: Dạ vậy em chào anh nhé.