{
  "phone": "0929467878"
}

{
  "car_brand": "Toyota",
  "car_model": "Innova",
  "name": "M\u1ef5 N\u01b0\u01a1ng",
  "sku": "FB-ZH4CQ4B7"
}

{
  "agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
  "phone": "0929467878",
  "variables": {
    "anh_chi": "ch\u1ecb",
    "car_make": "Toyota Innova 2014",
    "data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
    "user_name": "M\u1ef5 N\u01b0\u01a1ng"
  }
}

{
  "conversation_id": "conv_2301kynvp0brfsv8nfx3w4hyr27f"
}

{
  "raw_turns": 34
}

{
  "model": "DeepSeek-V4-Flash",
  "system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n   - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n   - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n   - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n   - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n     a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n     b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n     c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n     d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n     e. info_score \u2265 7.\n     N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n   - \u0027CALL BACK\u0027:\n     \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n     \u2022 Ho\u1eb7c info_score \u003c 7.\n     \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
  "transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb M\u1ef5 N\u01b0\u01a1ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Innova 2014 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1. \u00c0, \u0111\u00fang r\u1ed3i. R\u1ed3i. \u00c0, \u0111\u00fang r\u1ed3i. \u1eeam.\nAgent: D\u1ea1 xe m\u00ecnh ...\nClient: Xe ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u m\u00e0... Sao em?\nAgent: D\u1ea1 xe ...\nClient: Alo, nghe.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p...\nClient: \u00c0, em nghe.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: A, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng vay. Vay xong bao l\u00e2u r\u1ed3i \u1ea1? \u1edci, \u1edd, \u1edd, v\u1eady... H\u1ea3 l\u1ed1?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp...\nClient: \u00c0, \u1edd. \u00c0, \u1edd, xe, xe, xe h\u1ed5ng mua c\u00e1i \u0111\u00f3 n\u1eefa anh, mua l\u00e2u r\u1ed3i m\u00e0, h\u1ed5ng mua c\u00e1i \u0111\u00f3 n\u1eefa.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn l\u1ea1i l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u1eeam.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ed1n ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: \u00c0, \u00e0, \u0111\u00fang r\u1ed3i. Hai-- n\u0103m hai kh\u00f4ng b\u1ed1n.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede C\u1ea7n Th\u01a1 m\u00e0. C\u1ea7n Th\u01a1 m\u00e0, C\u1ea7n Th\u01a1. C\u1ea7n Th\u01a1 \u1edf tr\u1ea1ch Kh\u00ea, tr\u1ea1ch Kh\u00ea C\u1ea7n Th\u01a1. D\u1ea1, H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1 em xin l\u1ed7i \u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0, \u1edd, \u1edf c\u00e1i x\u00f3m C\u1ea7n Th\u01a1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf C\u1ea7n Th\u01a1...\nClient: \u1ede t\u1ea1i tr\u1ea1i xe.\nAgent: ...\nClient: \u00c0, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u1edc.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: A, n\u00e3y c\u1eadu trai h\u00ecnh nh\u01b0 l\u00e0 m\u1ed9t tr\u0103m ba m\u1ea5y ng\u00e0n \u00e1, kh\u00f4ng nh\u1edb n\u1eefa. \u0110\u1ec3 coi l\u1ea1i xem kh\u00f4ng nh\u1edb ch\u00ednh x\u00e1c kh\u00f4ng ph\u1ea3i m\u1ed9t tr\u0103m ba m\u1ea5y ng\u00e0n.\nAgent: D\u1ea1 v\u1eady ch\u1ecb c\u00f3 th\u1ec3 ki\u1ec3m tra l\u1ea1i gi\u00fap em ch\u00ednh x\u00e1c s\u1ed1 c\u00f4ng t\u01a1 m\u00e9t \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: \u00c0, ch\u1ecb kho\u1ea3ng, \u01a1, ch\u00fat x\u00edu \u0111\u01b0\u1ee3c kh\u00f4ng? T\u1ea1i ch\u00fang ta b\u1eadn c\u00f4ng vi\u1ec7c, c\u00f3 g\u00ec h\u1ed3i g\u1ecdi l\u1ea1i \u0111\u01b0\u1ee3c kh\u00f4ng?\nAgent: D\u1ea1 v\u00e2ng, v\u1eady kho\u1ea3ng m\u1ea5y gi\u1edd em g\u1ecdi l\u1ea1i cho ...\nClient: D\u1ea1, \u0111\u1ec3 xem n\u00e8. \u00c0, \u00e0, c\u1ee1 15, 20 ph\u00fat n\u1eefa n\u00e8 em, nha.\nAgent: D\u1ea1...\nClient: Hello!\nAgent: D\u1ea1 v\u00e2ng, v\u1eady kho\u1ea3ng m\u01b0\u1eddi l\u0103m \u0111\u1ebfn hai m\u01b0\u01a1i ph\u00fat n\u1eefa em g\u1ecdi l\u1ea1i cho ch\u1ecb nh\u00e9.\nClient: \u00c0, r\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i, OK, r\u1ed3i."
}

{
  "sales_slack_id": "U09587HTCTE",
  "sku": "FB-ZH4CQ4B7",
  "status": "CALL BACK",
  "summary": "Cu\u1ed9c g\u1ecdi \u0111\u1ebfn ch\u1ecb M\u1ef5 N\u01b0\u01a1ng, ch\u1ee7 xe Toyota Innova 2014 ch\u00ednh ch\u1ee7, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng. Xe \u0111ang \u1edf C\u1ea7n Th\u01a1, s\u1ed1 km ch\u01b0a r\u00f5. Kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i sau 15-20 ph\u00fat v\u00ec b\u1eadn. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, gi\u00e1 b\u00e1n, ph\u00ed d\u1ecbch v\u1ee5 hay h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi l\u1ecbch h\u1eb9n g\u1ecdi l\u1ea1i."
}