5fa09411-d7c1-4f02-8dba-8c548ece073b
SUCCESS
Time
01/08/2026 16:47:29
Duration
5m 33s
Campaign
-
Conversation ID
conv_6101kyybhfcse4zbs34w2x668nwy
Recording
AI Extraction
odo
CHƯA RÕ
loan
KHÔNG VAY NGÂN HÀNG
year
2015
status
SUCCESS
summary
Cuộc gọi thành công với chị Cúc Đào, chủ xe Hyundai i20 nhập khẩu 2015 chính chủ. Xe không vay ngân hàng, chưa rõ số km, chưa đâm đụng hay ngập nước. Chị muốn bán nhanh với giá 290-300 triệu. Agent đã xác nhận Zalo đúng số, đọc lại giá, nói rõ phí dịch vụ 1% và hướng dẫn gửi ảnh sau kết bạn. Khách hàng đồng ý và không có thắc mắc.
is_owner
CHÍNH CHỦ
location
Yên Viên, Gia Lâm, Hà Nội
intention
FAST
is_silent
-
info_score
8
is_closing
True
car_history
Xe nguyên zin, chưa đâm đụng hay ngập nước, chỉ sứt sẹo ngoài vỏ nhẹ, xe đi rất ít.
sale_reason
Không có nhu cầu sử dụng, để xe lãng phí.
zalo_status
TRUE
asking_price
295000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
01/08 16:47
▸ Input
{
"phone": "0973351013"
}
▸ Output
{
"car_brand": "I20",
"car_model": "nh\u1eadp nguyen sx2015 chinh ch\u1ee7 t\u1eeb \u0111\u1ea7u",
"lead_id": "5fa09411-d7c1-4f02-8dba-8c548ece073b",
"name": "C\u00fac \u0110\u00e0o",
"sales": "U087LQGNVUL",
"sku": "FB-X7DFJYSV"
}
✓
PREPARE_CALL
2.1s
01/08 16:47
▸ Input
{
"car_brand": "I20",
"car_model": "nh\u1eadp nguyen sx2015 chinh ch\u1ee7 t\u1eeb \u0111\u1ea7u",
"name": "C\u00fac \u0110\u00e0o",
"sku": "FB-X7DFJYSV"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785577528.107929",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "I20 nh\u1eadp nguyen sx2015 chinh ch\u1ee7 t\u1eeb \u0111\u1ea7u",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "C\u00fac \u0110\u00e0o"
}
}
✓
OUTBOUND_CALL
5.8s
01/08 16:47
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0973351013",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "I20 nh\u1eadp nguyen sx2015 chinh ch\u1ee7 t\u1eeb \u0111\u1ea7u",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "C\u00fac \u0110\u00e0o"
}
}
▸ Output
{
"conversation_id": "conv_6101kyybhfcse4zbs34w2x668nwy",
"raw": {
"conversation_id": "conv_6101kyybhfcse4zbs34w2x668nwy",
"message": "Outbound call initiated",
"sip_call_id": "SCL_vidxaJsqGoa9",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
01/08 16:55
▸ Input
{
"conversation_id": "conv_6101kyybhfcse4zbs34w2x668nwy"
}
▸ Output
{
"duration_secs": 333,
"status": "done"
}
✓
TRANSCRIPT
01/08 16:55
▸ Input
{
"raw_turns": 64
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb C\u00fac \u0110\u00e0o \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe I20 nh\u1eadp nguyen sx2015 chinh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i \u1ea1. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u1ea1. V\u1eady cho em h\u1ecfi l\u00e0 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. Xe kh\u00f4ng vay, mua, kh\u00f4ng vay, kh\u00f4ng m\u01b0\u1ee3n. Alo.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. ...\nClient: Alo.\nAgent: ...\nClient: \u1eeam, \u1eebm.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i...\nClient: \u1eeam, \u1eebm.\nClient: \u1eea.\nClient: \u1eea.\nClient: \u1eea.\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi l\u0103m ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1...\nClient: Th\u1ebf ngh\u0129a l\u00e0 c\u00e1i ch\u1ecb c\u00f3 g\u1eedi qua map m\u00e0u, m\u00e0u xe g\u00ec \u0111\u1ea5y \u0111\u00fang kh\u00f4ng? C\u00f3 h\u00ecnh \u1ea3nh qua map m\u00e0u xe r\u1ed3i \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Y\u00ean Vi\u00ean, Gia L\u00e2m, H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf Y\u00ean Vi\u00ean, Gia L\u00e2m, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Th\u00ec ra l\u00e0 ch\u1ecb, ch\u1ecb, ch\u1ecb c\u0169ng kh\u00f4ng \u1ea5y \u0111\u00e2u. Ch\u1ecb c\u00f3 ch\u1ee5p h\u00ecnh \u1ea3nh \u1ea5y, cho t\u00ed ch\u1ecb g\u1eedi con map zalo \u0111\u01b0\u1ee3c kh\u00f4ng?\nAgent: D\u1ea1 v\u00e2ng \u1ea1. V\u1eady l\u00e0 m\u00ecnh ch\u01b0a nh\u1edb ch\u00ednh x\u00e1c s\u1ed1 kilomet \u0111\u00e3 ch\u1ea1y \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i. \u1eea, \u1eeb, ch\u01b0a nh\u1edb ch\u00ednh x\u00e1c. T\u00ed n\u1eefa ch\u1ecb ch\u1ee5p c\u00e1i, c\u00e1i con, con m\u00e9t cho, cho, cho ch\u1ecb g\u1eedi v\u00e0o, v\u00e0o mail cho nh\u00e1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. Em ghi nh\u1eadn l\u00e0 m\u00ecnh s\u1ebd g\u1eedi th\u00f4ng tin s\u1ed1 kilomet sau \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe...\nClient: \u1eea, \u1eeb.\nAgent: ...m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u1eea, \u1eeb.\nClient: \u00c0, xe nguy\u00ean zin h\u1ebft. N\u00f3i chung l\u00e0 c\u00f2n nhi\u1ec1u ch\u1ed7 ch\u1ecb c\u00f2n ch\u01b0a b\u00f3c t\u00fai b\u00f3ng c\u01a1, v\u00ec l\u00e0 xe \u0111i r\u1ea5t \u00edt, xe ch\u1ecb \u0111i r\u1ea5t \u00edt.\nAgent: [happy] D\u1ea1 v\u00e2ng \u1ea1, em nghe l\u00e0 xe ...\nClient: \u1eeam, \u1eebm.\nClient: Ch\u00fang ng\u00e0, \u1edd, s\u1ee9t s\u1eb9o. R\u1ed3i s\u1ee9t s\u1eb9o ngo\u00e0i v\u1ecf th\u00ec ch\u00fat t\u00ed kh\u00f4ng n\u00f3i chuy\u1ec7n nh\u01b0ng m\u00e0 kh\u00f4ng \u0111\u00e2m, kh\u00f4ng \u0111\u1ee5ng, kh\u00f4ng c\u00f3 c\u00e1i g\u00ec h\u1ebft. M\u00e0 c\u00e2y s\u1ed1, c\u00e2y s\u1ed1 th\u00ec \u0111i r\u1ea5t \u00edt em \u1ea1. \u1eeam, \u1eebm, \u1eebm, \u1eebm.\nAgent: m\u00ecnh c\u00f2n r\u1ea5t m\u1edbi v\u00e0 ch\u01b0a t\u1eebng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: T\u1ee9c. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u1edc, ch\u1ecb \u1ea5y kh\u00f4ng d\u00f9ng, kh\u00f4ng c\u00f3 nhu c\u1ea7u, c\u00f3 khi c\u1ea3 th\u00e1ng ch\u1ecb ch\u1eb3ng s\u1edd \u0111\u1ebfn xe ch\u1ecb \u0111i \u1ea5y. \u1eeam.\nAgent: \u1ea1?\nClient: ...\nAgent: D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Ch\u1ecb, ch\u1ecb kh\u00f4ng, kh\u00f4ng d\u00f9ng \u0111\u1ebfn, ch\u1ecb kh\u00f4ng d\u00f9ng \u0111\u1ebfn ch\u1ecb c\u1ee9 \u0111\u1ec3 \u0111\u1ea5y th\u00f4i. B\u00e2y gi\u1edd ch\u1ecb b\u00e1n \u0111i c\u0169ng ch\u1eb3ng d\u00f9ng \u0111\u1ebfn n\u1eefa \u0111\u00e2u cho n\u00ean \u0111\u1ec3 ng\u1ee5ng ph\u00ed ra.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. M\u00ecnh kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng n\u00ean mu\u1ed1n b\u00e1n xe \u0111i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1?\nClient: Ok.\nClient: Th\u00ec, th\u00ec n\u00f3i chung l\u00e0 c\u1ee9 c\u00f3\u00f3\u00f3 b\u00e1n \u0111\u01b0\u1ee3c s\u1edbm th\u00ec l\u00e0 c\u00e0ng t\u1ed1t th\u00f4i. C\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t th\u00f4i em \u1ea1. \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nClient: D\u1ea1, ch\u1ecb mu\u1ed1n b\u00e1n t\u1ea7m \u0111\u1ed9 kho\u1ea3ng, \u1edd, 290 \u0111\u1ebfn 300.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn ba tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: OK.\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn ba tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: OK, kh\u00f4ng v\u1ea5n \u0111\u1ec1 g\u00ec em nha.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin...\nClient: Kh\u00f4ng, kh\u00f4ng, ch\u1ecb kh\u00f4ng ch\u1eb7n g\u00ec h\u1ebft. S\u1ed1 n\u00e0y ch\u1ecb d\u00f9ng ra n\u1ed9i-- \u1eebm.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. S\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: OK, OK, OK. \u1eeam.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: OK, OK, OK. \u1eeam.\nClient: R\u1ed3i, ok em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 4416,
"turns": 62
}
✓
AI_EXTRACTION
4.8s
01/08 16:55
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb C\u00fac \u0110\u00e0o \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe I20 nh\u1eadp nguyen sx2015 chinh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i \u1ea1. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u1ea1. V\u1eady cho em h\u1ecfi l\u00e0 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. Xe kh\u00f4ng vay, mua, kh\u00f4ng vay, kh\u00f4ng m\u01b0\u1ee3n. Alo.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. ...\nClient: Alo.\nAgent: ...\nClient: \u1eeam, \u1eebm.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i...\nClient: \u1eeam, \u1eebm.\nClient: \u1eea.\nClient: \u1eea.\nClient: \u1eea.\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi l\u0103m ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1...\nClient: Th\u1ebf ngh\u0129a l\u00e0 c\u00e1i ch\u1ecb c\u00f3 g\u1eedi qua map m\u00e0u, m\u00e0u xe g\u00ec \u0111\u1ea5y \u0111\u00fang kh\u00f4ng? C\u00f3 h\u00ecnh \u1ea3nh qua map m\u00e0u xe r\u1ed3i \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Y\u00ean Vi\u00ean, Gia L\u00e2m, H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf Y\u00ean Vi\u00ean, Gia L\u00e2m, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Th\u00ec ra l\u00e0 ch\u1ecb, ch\u1ecb, ch\u1ecb c\u0169ng kh\u00f4ng \u1ea5y \u0111\u00e2u. Ch\u1ecb c\u00f3 ch\u1ee5p h\u00ecnh \u1ea3nh \u1ea5y, cho t\u00ed ch\u1ecb g\u1eedi con map zalo \u0111\u01b0\u1ee3c kh\u00f4ng?\nAgent: D\u1ea1 v\u00e2ng \u1ea1. V\u1eady l\u00e0 m\u00ecnh ch\u01b0a nh\u1edb ch\u00ednh x\u00e1c s\u1ed1 kilomet \u0111\u00e3 ch\u1ea1y \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i. \u1eea, \u1eeb, ch\u01b0a nh\u1edb ch\u00ednh x\u00e1c. T\u00ed n\u1eefa ch\u1ecb ch\u1ee5p c\u00e1i, c\u00e1i con, con m\u00e9t cho, cho, cho ch\u1ecb g\u1eedi v\u00e0o, v\u00e0o mail cho nh\u00e1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. Em ghi nh\u1eadn l\u00e0 m\u00ecnh s\u1ebd g\u1eedi th\u00f4ng tin s\u1ed1 kilomet sau \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe...\nClient: \u1eea, \u1eeb.\nAgent: ...m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u1eea, \u1eeb.\nClient: \u00c0, xe nguy\u00ean zin h\u1ebft. N\u00f3i chung l\u00e0 c\u00f2n nhi\u1ec1u ch\u1ed7 ch\u1ecb c\u00f2n ch\u01b0a b\u00f3c t\u00fai b\u00f3ng c\u01a1, v\u00ec l\u00e0 xe \u0111i r\u1ea5t \u00edt, xe ch\u1ecb \u0111i r\u1ea5t \u00edt.\nAgent: [happy] D\u1ea1 v\u00e2ng \u1ea1, em nghe l\u00e0 xe ...\nClient: \u1eeam, \u1eebm.\nClient: Ch\u00fang ng\u00e0, \u1edd, s\u1ee9t s\u1eb9o. R\u1ed3i s\u1ee9t s\u1eb9o ngo\u00e0i v\u1ecf th\u00ec ch\u00fat t\u00ed kh\u00f4ng n\u00f3i chuy\u1ec7n nh\u01b0ng m\u00e0 kh\u00f4ng \u0111\u00e2m, kh\u00f4ng \u0111\u1ee5ng, kh\u00f4ng c\u00f3 c\u00e1i g\u00ec h\u1ebft. M\u00e0 c\u00e2y s\u1ed1, c\u00e2y s\u1ed1 th\u00ec \u0111i r\u1ea5t \u00edt em \u1ea1. \u1eeam, \u1eebm, \u1eebm, \u1eebm.\nAgent: m\u00ecnh c\u00f2n r\u1ea5t m\u1edbi v\u00e0 ch\u01b0a t\u1eebng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: T\u1ee9c. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u1edc, ch\u1ecb \u1ea5y kh\u00f4ng d\u00f9ng, kh\u00f4ng c\u00f3 nhu c\u1ea7u, c\u00f3 khi c\u1ea3 th\u00e1ng ch\u1ecb ch\u1eb3ng s\u1edd \u0111\u1ebfn xe ch\u1ecb \u0111i \u1ea5y. \u1eeam.\nAgent: \u1ea1?\nClient: ...\nAgent: D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Ch\u1ecb, ch\u1ecb kh\u00f4ng, kh\u00f4ng d\u00f9ng \u0111\u1ebfn, ch\u1ecb kh\u00f4ng d\u00f9ng \u0111\u1ebfn ch\u1ecb c\u1ee9 \u0111\u1ec3 \u0111\u1ea5y th\u00f4i. B\u00e2y gi\u1edd ch\u1ecb b\u00e1n \u0111i c\u0169ng ch\u1eb3ng d\u00f9ng \u0111\u1ebfn n\u1eefa \u0111\u00e2u cho n\u00ean \u0111\u1ec3 ng\u1ee5ng ph\u00ed ra.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. M\u00ecnh kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng n\u00ean mu\u1ed1n b\u00e1n xe \u0111i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1?\nClient: Ok.\nClient: Th\u00ec, th\u00ec n\u00f3i chung l\u00e0 c\u1ee9 c\u00f3\u00f3\u00f3 b\u00e1n \u0111\u01b0\u1ee3c s\u1edbm th\u00ec l\u00e0 c\u00e0ng t\u1ed1t th\u00f4i. C\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t th\u00f4i em \u1ea1. \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nClient: D\u1ea1, ch\u1ecb mu\u1ed1n b\u00e1n t\u1ea7m \u0111\u1ed9 kho\u1ea3ng, \u1edd, 290 \u0111\u1ebfn 300.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn ba tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: OK.\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn ba tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: OK, kh\u00f4ng v\u1ea5n \u0111\u1ec1 g\u00ec em nha.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin...\nClient: Kh\u00f4ng, kh\u00f4ng, ch\u1ecb kh\u00f4ng ch\u1eb7n g\u00ec h\u1ebft. S\u1ed1 n\u00e0y ch\u1ecb d\u00f9ng ra n\u1ed9i-- \u1eebm.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. S\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: OK, OK, OK. \u1eeam.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: OK, OK, OK. \u1eeam.\nClient: R\u1ed3i, ok em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "295000000",
"car_history": "Xe nguy\u00ean zin, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, ch\u1ec9 s\u1ee9t s\u1eb9o ngo\u00e0i v\u1ecf nh\u1eb9, xe \u0111i r\u1ea5t \u00edt.",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Y\u00ean Vi\u00ean, Gia L\u00e2m, H\u00e0 N\u1ed9i",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "Kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u1ec3 xe l\u00e3ng ph\u00ed.",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi ch\u1ecb C\u00fac \u0110\u00e0o, ch\u1ee7 xe Hyundai i20 nh\u1eadp kh\u1ea9u 2015 ch\u00ednh ch\u1ee7. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, ch\u01b0a r\u00f5 s\u1ed1 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Ch\u1ecb mu\u1ed1n b\u00e1n nhanh v\u1edbi gi\u00e1 290-300 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau k\u1ebft b\u1ea1n. Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd v\u00e0 kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc.",
"year": "2015",
"zalo_status": "TRUE"
}
✓
SLACK_POST
632ms
01/08 16:55
▸ Input
{
"sales_slack_id": "U087LQGNVUL",
"sku": "FB-X7DFJYSV",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi ch\u1ecb C\u00fac \u0110\u00e0o, ch\u1ee7 xe Hyundai i20 nh\u1eadp kh\u1ea9u 2015 ch\u00ednh ch\u1ee7. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, ch\u01b0a r\u00f5 s\u1ed1 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Ch\u1ecb mu\u1ed1n b\u00e1n nhanh v\u1edbi gi\u00e1 290-300 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau k\u1ebft b\u1ea1n. Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd v\u00e0 kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc."
}
▸ Output
{
"posted": true,
"thread_ts": "1785577528.107929"
}
✓
CRM_APIS
467ms
01/08 16:55
✓
CRM_ACTIVITIES
137ms
01/08 16:55
✓
SLACK_AUDIO
4.7s
01/08 16:55
✓
UPDATE_CLOSING
132ms
01/08 16:55
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Cúc Đào đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe I20 nhập nguyen sx2015 chinh chủ từ đầu ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Đúng rồi ạ. Đúng rồi. Agent: Dạ em... Client: Đúng rồi, đúng rồi. Agent: Dạ em ghi nhận là xe mình mua mới chính chủ từ đầu ạ. Vậy cho em hỏi là xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, không. Xe không vay, mua, không vay, không mượn. Alo. Agent: Dạ em nghe rõ ạ. ... Client: Alo. Agent: ... Client: Ừm, ừm. Agent: Dạ em nghe rõ ạ. Em ghi nhận là xe mình không có vay góp ngân hàng ạ. Dạ cho em xác nhận lại... Client: Ừm, ừm. Client: Ừ. Client: Ừ. Client: Ừ. Client: Không. Agent: Dạ em nghe rõ ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười lăm phải không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ em ghi nhận ạ... Client: Thế nghĩa là cái chị có gửi qua map màu, màu xe gì đấy đúng không? Có hình ảnh qua map màu xe rồi đúng không? Agent: Dạ em ghi nhận ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Yên Viên, Gia Lâm, Hà Nội. Agent: Dạ em ghi nhận địa chỉ của mình ở Yên Viên, Gia Lâm, Hà Nội ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Thì ra là chị, chị, chị cũng không ấy đâu. Chị có chụp hình ảnh ấy, cho tí chị gửi con map zalo được không? Agent: Dạ vâng ạ. Vậy là mình chưa nhớ chính xác số kilomet đã chạy đúng không ạ? Client: Đúng rồi. Ừ, ừ, chưa nhớ chính xác. Tí nữa chị chụp cái, cái con, con mét cho, cho, cho chị gửi vào, vào mail cho nhá. Agent: Dạ vâng ạ. Em ghi nhận là mình sẽ gửi thông tin số kilomet sau ạ. Dạ trong quá trình sử dụng, xe... Client: Ừ, ừ. Agent: ...mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không chị ha? Client: Ừ, ừ. Client: À, xe nguyên zin hết. Nói chung là còn nhiều chỗ chị còn chưa bóc túi bóng cơ, vì là xe đi rất ít, xe chị đi rất ít. Agent: [happy] Dạ vâng ạ, em nghe là xe ... Client: Ừm, ừm. Client: Chúng ngà, ờ, sứt sẹo. Rồi sứt sẹo ngoài vỏ thì chút tí không nói chuyện nhưng mà không đâm, không đụng, không có cái gì hết. Mà cây số, cây số thì đi rất ít em ạ. Ừm, ừm, ừm, ừm. Agent: mình còn rất mới và chưa từng đâm đụng hay ngập nước ạ. Dạ chị bán xe lần này vì lý do gì... Client: Tức. Đúng rồi, đúng rồi. Ờ, chị ấy không dùng, không có nhu cầu, có khi cả tháng chị chẳng sờ đến xe chị đi ấy. Ừm. Agent: ạ? Client: ... Agent: Dạ chị bán xe lần này vì lý do gì ạ? Client: Chị, chị không, không dùng đến, chị không dùng đến chị cứ để đấy thôi. Bây giờ chị bán đi cũng chẳng dùng đến nữa đâu cho nên để ngụng phí ra. Agent: Dạ em hiểu ạ. Mình không có nhu cầu sử dụng nên muốn bán xe đi ạ. Dạ hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Client: Ok. Client: Thì, thì nói chung là cứ cóóó bán được sớm thì là càng tốt thôi. Càng sớm càng tốt thôi em ạ. Ừ. Agent: Dạ em ghi nhận là mình muốn bán xe càng sớm càng tốt ạ. Dạ chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm. Client: Dạ, chị muốn bán tầm độ khoảng, ờ, 290 đến 300. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ hai trăm chín mươi triệu đến ba trăm triệu đúng không ạ? Client: OK. Client: Đúng rồi, đúng rồi, đúng rồi. Ừ. Agent: Dạ em ghi nhận mức giá mong muốn hai trăm chín mươi triệu đến ba trăm triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: OK, không vấn đề gì em nha. Agent: Dạ vâng ạ. Dạ anh chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của mình không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Đúng. Agent: Dạ em đã ghi nhận thông tin... Client: Không, không, chị không chặn gì hết. Số này chị dùng ra nội-- ừm. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ. Sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: OK. Client: OK, OK, OK. Ừm. Agent: Dạ em cảm ơn chị ạ. Chúc chị một ngày tốt lành ạ. Client: OK, OK, OK. Ừm. Client: Rồi, ok em. Agent: Dạ em cảm ơn chị ạ. Chúc chị một ngày tốt lành ạ.