40025890-ed5c-44ec-9bb9-4452b42414bd
SUCCESS
Time
14/08/2026 10:11:07
Duration
4m 14s
Campaign
-
Conversation ID
conv_2101kzz414q7ezwvwdgxsg3sz7k2
Recording
AI Extraction
odo
27000
loan
KHÔNG VAY NGÂN HÀNG
year
2023
status
SUCCESS
summary
Agent gọi cho chị Bich Ngoc, xác nhận thông tin xe Nissan Navara 2023, chính chủ, không vay ngân hàng, ở Gò Vấp, đã chạy 27,000 km, không va chạm ngập nước. Chị bán vì hết tiền, không gấp, chưa biết giá. Agent giới thiệu phí dịch vụ 1%, kết nối hơn 2000 người mua, xác nhận Zalo, hướng dẫn gửi ảnh và giấy đăng kiểm.
is_owner
CHÍNH CHỦ
location
Gò Vấp, Thành phố Hồ Chí Minh
intention
SLOW
is_silent
-
info_score
10
is_closing
True
car_history
Xe chưa phát sinh đâm đụng hay ngập nước, xe mua mới chính chủ.
sale_reason
Chị bán vì hết tiền
zalo_status
TRUE
asking_price
CHƯA RÕ
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
266ms
14/08 10:11
▸ Input
{
"phone": "0932036503"
}
▸ Output
{
"car_brand": "Nissan",
"car_model": "Navara",
"lead_id": "40025890-ed5c-44ec-9bb9-4452b42414bd",
"name": "Bich Ngoc Nguyen Thi",
"sales": "U05UHD6R10W",
"sku": "FB-26GQ9JLF"
}
✓
FILTER_SALES
5ms
14/08 10:11
▸ Input
{
"sales_slack_id": "U05UHD6R10W"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
4.6s
14/08 10:11
▸ Input
{
"car_brand": "Nissan",
"car_model": "Navara",
"name": "Bich Ngoc Nguyen Thi",
"sku": "FB-26GQ9JLF"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786676952.015849",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Nissan Navara 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Bich Ngoc Nguyen Thi"
}
}
✓
OUTBOUND_CALL
13.2s
14/08 10:11
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0932036503",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Nissan Navara 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Bich Ngoc Nguyen Thi"
}
}
▸ Output
{
"conversation_id": "conv_2101kzz414q7ezwvwdgxsg3sz7k2",
"raw": {
"conversation_id": "conv_2101kzz414q7ezwvwdgxsg3sz7k2",
"message": "Outbound call initiated",
"sip_call_id": "SCL_6cCTvdC8q9df",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 2s
14/08 10:19
▸ Input
{
"conversation_id": "conv_2101kzz414q7ezwvwdgxsg3sz7k2"
}
▸ Output
{
"duration_secs": 254,
"status": "done"
}
✓
TRANSCRIPT
14/08 10:19
▸ Input
{
"raw_turns": 44
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Bich Ngoc Nguyen Thi \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Nissan Navara 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: ...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng em.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede G\u00f2 V\u1ea5p, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111ang \u1edf G\u00f2 V\u1ea5p, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: S\u1edf 27.000 c\u00e2y \u00e1. M\u00ecnh ch\u1ec9 ch\u1ea1y \u00edt l\u1eafm.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i b\u1ea3y ngh\u00ecn kilomet. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u1edc, kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Ch\u1ecb th\u1ea5y ch\u1ecb h\u1ebft ti\u1ec1n qu\u00e1 cho n\u00ean ch\u1ecb b\u00e1n th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00fd do b\u00e1n xe c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: N\u00f3i chung l\u00e0 bao l\u00e2u c\u0169ng \u0111\u01b0\u1ee3c, quan tr\u1ecdng \u0111\u01b0\u1ee3c gi\u00e1. Th\u1ea5y gi\u00e1 ph\u00f9 h\u1ee3p.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1, m\u00ecnh \u01b0u ti\u00ean \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t. D\u1ea1 v\u1eady ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i...\nClient: \u1edc, ch\u1ecb c\u0169ng ch\u01b0a bi\u1ebft n\u1eefa.\nAgent: D\u1ea1 v\u1eady m\u00ecnh c\u00f3 nh\u1eafm...\nClient: \u1edc, c\u00e1i n\u00e0y ch\u1ecb c\u0169ng ch\u01b0a bi\u1ebft n\u1eefa.\nAgent: ...\nClient: Th\u00ec c\u0169ng ch\u01b0a bi\u1ebft cho l\u00e0, \u1eddm, ch\u01b0a bi\u1ebft gi\u00e1 th\u1ecb tr\u01b0\u1eddng nh\u01b0 th\u1ebf n\u00e0o.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n...\nClient: \u00c0, \u00e0, ch\u01b0a em. Quan tr\u1ecdng h\u1ebft qua xem, xem \u0111\u00e3 gi\u00e1 n\u00f3 ph\u00f9 h\u1ee3p nh\u01b0 th\u1ebf n\u00e0o, c\u1ea3m th\u1ea5y ch\u1ecb c\u1ea3m th\u1ea5y \u1ed5n th\u00ec ch\u1ecb, \u1edd, ch\u1ecb, \u1edd, ch\u1ecb c\u1ea3m th\u1ea5y m\u00e0 OK \u0111\u01b0\u1ee3c th\u00ec ch\u1ecb b\u00e1n.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: OK.\nClient: \u1edc, kh\u00f4ng em.\nAgent: D\u1ea1 v\u1eady ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a ch\u1ecb kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i...\nClient: \u00c0, kh\u00f4ng. \u1edcm...\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn...\nClient: C\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a ch\u1ecb kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1, s\u1ed1 em \u0111ang g\u1ecdi cho ch\u1ecb \u0111\u00e2y \u1ea1. D\u1ea1 ch\u1ecb c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: Quan \u00e1, c\u00e1i n\u00e0y n\u1ebfu m\u00e0, n\u1ebfu m\u00e0 theo c\u00e1i gi\u00e1 n\u00e0y, theo c\u00e1i xe n\u00e0y, c\u00e1i d\u00f2ng n\u00e0y th\u00ec c\u00e1i gi\u00e1 kho\u1ea3ng bao nhi\u00eau em?\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i em ch\u01b0a th\u1ec3 b\u00e1o gi\u00e1 ch\u00ednh x\u00e1c ngay \u0111\u01b0\u1ee3c \u1ea1, v\u00ec c\u1ea7n c\u00f3 chuy\u00ean vi\u00ean b\u00ean em ki\u1ec3m tra v\u00e0 \u0111\u1ecbnh gi\u00e1 xe m\u00ecnh m\u1ed9t c\u00e1ch chu\u1ea9n x\u00e1c nh\u1ea5t \u1ea1. Ch\u1ecb c\u1ee9 g\u1eedi th\u00f4ng tin qua Zalo cho chuy\u00ean vi\u00ean b\u00ean em nh\u00e9 \u1ea1.\nClient: R\u1ed3i, r\u1ed3i, ok, c\u1ea3m \u01a1n.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 3762,
"turns": 44
}
✓
AI_EXTRACTION
1m 16s
14/08 10:20
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Bich Ngoc Nguyen Thi \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Nissan Navara 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: ...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng em.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede G\u00f2 V\u1ea5p, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111ang \u1edf G\u00f2 V\u1ea5p, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: S\u1edf 27.000 c\u00e2y \u00e1. M\u00ecnh ch\u1ec9 ch\u1ea1y \u00edt l\u1eafm.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i b\u1ea3y ngh\u00ecn kilomet. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u1edc, kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Ch\u1ecb th\u1ea5y ch\u1ecb h\u1ebft ti\u1ec1n qu\u00e1 cho n\u00ean ch\u1ecb b\u00e1n th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00fd do b\u00e1n xe c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: N\u00f3i chung l\u00e0 bao l\u00e2u c\u0169ng \u0111\u01b0\u1ee3c, quan tr\u1ecdng \u0111\u01b0\u1ee3c gi\u00e1. Th\u1ea5y gi\u00e1 ph\u00f9 h\u1ee3p.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1, m\u00ecnh \u01b0u ti\u00ean \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t. D\u1ea1 v\u1eady ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i...\nClient: \u1edc, ch\u1ecb c\u0169ng ch\u01b0a bi\u1ebft n\u1eefa.\nAgent: D\u1ea1 v\u1eady m\u00ecnh c\u00f3 nh\u1eafm...\nClient: \u1edc, c\u00e1i n\u00e0y ch\u1ecb c\u0169ng ch\u01b0a bi\u1ebft n\u1eefa.\nAgent: ...\nClient: Th\u00ec c\u0169ng ch\u01b0a bi\u1ebft cho l\u00e0, \u1eddm, ch\u01b0a bi\u1ebft gi\u00e1 th\u1ecb tr\u01b0\u1eddng nh\u01b0 th\u1ebf n\u00e0o.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n...\nClient: \u00c0, \u00e0, ch\u01b0a em. Quan tr\u1ecdng h\u1ebft qua xem, xem \u0111\u00e3 gi\u00e1 n\u00f3 ph\u00f9 h\u1ee3p nh\u01b0 th\u1ebf n\u00e0o, c\u1ea3m th\u1ea5y ch\u1ecb c\u1ea3m th\u1ea5y \u1ed5n th\u00ec ch\u1ecb, \u1edd, ch\u1ecb, \u1edd, ch\u1ecb c\u1ea3m th\u1ea5y m\u00e0 OK \u0111\u01b0\u1ee3c th\u00ec ch\u1ecb b\u00e1n.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: OK.\nClient: \u1edc, kh\u00f4ng em.\nAgent: D\u1ea1 v\u1eady ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a ch\u1ecb kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i...\nClient: \u00c0, kh\u00f4ng. \u1edcm...\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn...\nClient: C\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a ch\u1ecb kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1, s\u1ed1 em \u0111ang g\u1ecdi cho ch\u1ecb \u0111\u00e2y \u1ea1. D\u1ea1 ch\u1ecb c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: Quan \u00e1, c\u00e1i n\u00e0y n\u1ebfu m\u00e0, n\u1ebfu m\u00e0 theo c\u00e1i gi\u00e1 n\u00e0y, theo c\u00e1i xe n\u00e0y, c\u00e1i d\u00f2ng n\u00e0y th\u00ec c\u00e1i gi\u00e1 kho\u1ea3ng bao nhi\u00eau em?\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i em ch\u01b0a th\u1ec3 b\u00e1o gi\u00e1 ch\u00ednh x\u00e1c ngay \u0111\u01b0\u1ee3c \u1ea1, v\u00ec c\u1ea7n c\u00f3 chuy\u00ean vi\u00ean b\u00ean em ki\u1ec3m tra v\u00e0 \u0111\u1ecbnh gi\u00e1 xe m\u00ecnh m\u1ed9t c\u00e1ch chu\u1ea9n x\u00e1c nh\u1ea5t \u1ea1. Ch\u1ecb c\u1ee9 g\u1eedi th\u00f4ng tin qua Zalo cho chuy\u00ean vi\u00ean b\u00ean em nh\u00e9 \u1ea1.\nClient: R\u1ed3i, r\u1ed3i, ok, c\u1ea3m \u01a1n.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Xe ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, xe mua m\u1edbi ch\u00ednh ch\u1ee7.",
"fee_confirmed": "TRUE",
"info_score": 10,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "G\u00f2 V\u1ea5p, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh",
"odo": "27000",
"sale_reason": "Ch\u1ecb b\u00e1n v\u00ec h\u1ebft ti\u1ec1n",
"status": "SUCCESS",
"summary": "Agent g\u1ecdi cho ch\u1ecb Bich Ngoc, x\u00e1c nh\u1eadn th\u00f4ng tin xe Nissan Navara 2023, ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf G\u00f2 V\u1ea5p, \u0111\u00e3 ch\u1ea1y 27,000 km, kh\u00f4ng va ch\u1ea1m ng\u1eadp n\u01b0\u1edbc. Ch\u1ecb b\u00e1n v\u00ec h\u1ebft ti\u1ec1n, kh\u00f4ng g\u1ea5p, ch\u01b0a bi\u1ebft gi\u00e1. Agent gi\u1edbi thi\u1ec7u ph\u00ed d\u1ecbch v\u1ee5 1%, k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, x\u00e1c nh\u1eadn Zalo, h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m.",
"year": "2023",
"zalo_status": "TRUE"
}
✓
SLACK_POST
644ms
14/08 10:20
▸ Input
{
"sales_slack_id": "U05UHD6R10W",
"sku": "FB-26GQ9JLF",
"status": "SUCCESS",
"summary": "Agent g\u1ecdi cho ch\u1ecb Bich Ngoc, x\u00e1c nh\u1eadn th\u00f4ng tin xe Nissan Navara 2023, ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf G\u00f2 V\u1ea5p, \u0111\u00e3 ch\u1ea1y 27,000 km, kh\u00f4ng va ch\u1ea1m ng\u1eadp n\u01b0\u1edbc. Ch\u1ecb b\u00e1n v\u00ec h\u1ebft ti\u1ec1n, kh\u00f4ng g\u1ea5p, ch\u01b0a bi\u1ebft gi\u00e1. Agent gi\u1edbi thi\u1ec7u ph\u00ed d\u1ecbch v\u1ee5 1%, k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, x\u00e1c nh\u1eadn Zalo, h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m."
}
▸ Output
{
"posted": true,
"thread_ts": "1786676952.015849"
}
✓
CRM_APIS
327ms
14/08 10:20
✓
CRM_ACTIVITIES
173ms
14/08 10:20
✓
SLACK_AUDIO
4.5s
14/08 10:20
✓
UPDATE_CLOSING
221ms
14/08 10:20
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Bich Ngoc Nguyen Thi đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Nissan Navara 2023 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Đúng rồi em. Agent: ... Client: Đúng rồi em. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi chị do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ờ, không em. Agent: Dạ vâng, vậy là xe mình không còn vay góp ngân hàng nữa. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai ba phải không ạ? Client: Ừ. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi chị do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ở Gò Vấp, thành phố Hồ Chí Minh ạ. Agent: Dạ em ghi nhận xe mình đang ở Gò Vấp, thành phố Hồ Chí Minh. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Sở 27.000 cây á. Mình chỉ chạy ít lắm. Agent: Dạ em ghi nhận xe mình đã chạy khoảng hai mươi bảy nghìn kilomet. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không chị ha? Client: Ờ, không ạ. Agent: Dạ vâng. Dạ chị bán xe lần này vì lý do gì ạ? Client: Chị thấy chị hết tiền quá cho nên chị bán thôi. Agent: Dạ em ghi nhận lý do bán xe của mình ạ. Dạ hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Nói chung là bao lâu cũng được, quan trọng được giá. Thấy giá phù hợp. Agent: Dạ em hiểu ạ, mình ưu tiên được giá tốt nhất. Dạ vậy chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm. Agent: Dạ em chưa nghe được phản hồi... Client: Ờ, chị cũng chưa biết nữa. Agent: Dạ vậy mình có nhắm... Client: Ờ, cái này chị cũng chưa biết nữa. Agent: ... Client: Thì cũng chưa biết cho là, ờm, chưa biết giá thị trường như thế nào. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi chị do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn... Client: À, à, chưa em. Quan trọng hết qua xem, xem đã giá nó phù hợp như thế nào, cảm thấy chị cảm thấy ổn thì chị, ờ, chị, ờ, chị cảm thấy mà OK được thì chị bán. Agent: Dạ em hiểu ạ. Dạ vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: OK. Client: Ờ, không em. Agent: Dạ vậy chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của chị không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ... Client: Không. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi... Client: À, không. Ờm... Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi chị do tín hiệu mạng vừa rồi hơi chập chờn... Client: Có phải là số điện thoại của chị không? Agent: Dạ đúng rồi ạ, số em đang gọi cho chị đây ạ. Dạ chị có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Không em. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Quan á, cái này nếu mà, nếu mà theo cái giá này, theo cái xe này, cái dòng này thì cái giá khoảng bao nhiêu em? Agent: Dạ hiện tại em chưa thể báo giá chính xác ngay được ạ, vì cần có chuyên viên bên em kiểm tra và định giá xe mình một cách chuẩn xác nhất ạ. Chị cứ gửi thông tin qua Zalo cho chuyên viên bên em nhé ạ. Client: Rồi, rồi, ok, cảm ơn. Agent: Dạ em cảm ơn chị ạ. Chúc chị một ngày tốt lành ạ.