816202bd-2d5d-40c1-89ea-b3ea608239db
CALL BACK
Time
31/07/2026 17:15:04
Duration
4m 15s
Campaign
-
Conversation ID
conv_4901kyvtq8j3fyjshs90mnnkxn3x
Recording
AI Extraction
odo
12000
loan
KHÔNG VAY NGÂN HÀNG
year
2025
status
CALL BACK
summary
Cuộc gọi với anh Đỗ Hưng, chủ xe Honda HRV 2025 tại Đồng Xoài, Bình Phước. Xe mua mới chính chủ, đã trả thẳng, chạy 12.000 km, chưa va chạm hay ngập nước. Anh muốn bán nhanh để đổi xe bán tải, giá mong muốn 620-630 triệu. Agent đã xác nhận giá và giới thiệu các hình thức bán, phí 1% cho đấu giá. Tuy nhiên, agent chưa xác nhận Zalo và chưa đưa câu hướng dẫn cuối, nên chưa đạt điều kiện SUCCESS.
is_owner
CHÍNH CHỦ
location
Đồng Xoài, Bình Phước
intention
FAST
is_silent
-
info_score
9
is_closing
True
car_history
Xe chưa từng va chạm hay ngập nước, mới đi.
sale_reason
Đổi sang xe bán tải
zalo_status
FALSE
asking_price
630000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
236ms
31/07 17:15
▸ Input
{
"phone": "0392129039"
}
▸ Output
{
"car_brand": "Honda",
"car_model": "HRV",
"lead_id": "816202bd-2d5d-40c1-89ea-b3ea608239db",
"name": "\u0110\u1ed7 H\u01b0ng",
"sales": "U09ECRJ1JJY",
"sku": "FB-ZSTFEW8E"
}
✓
PREPARE_CALL
2.2s
31/07 17:15
▸ Input
{
"car_brand": "Honda",
"car_model": "HRV",
"name": "\u0110\u1ed7 H\u01b0ng",
"sku": "FB-ZSTFEW8E"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785492786.723719",
"variables": {
"anh_chi": "anh",
"car_make": "Honda HRV 2025",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "\u0110\u1ed7 H\u01b0ng"
}
}
✓
OUTBOUND_CALL
4.7s
31/07 17:15
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0392129039",
"variables": {
"anh_chi": "anh",
"car_make": "Honda HRV 2025",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "\u0110\u1ed7 H\u01b0ng"
}
}
▸ Output
{
"conversation_id": "conv_4901kyvtq8j3fyjshs90mnnkxn3x",
"raw": {
"conversation_id": "conv_4901kyvtq8j3fyjshs90mnnkxn3x",
"message": "Outbound call initiated",
"sip_call_id": "SCL_Zv5Ds4vpUibx",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
31/07 17:23
▸ Input
{
"conversation_id": "conv_4901kyvtq8j3fyjshs90mnnkxn3x"
}
▸ Output
{
"duration_secs": 255,
"status": "done"
}
✓
TRANSCRIPT
31/07 17:23
▸ Input
{
"raw_turns": 55
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh \u0110\u1ed7 H\u01b0ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Honda HRV 2025 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. \u1eeam. \u1eeam.\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i. \u1eea.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, tr\u1ea3 th\u1eb3ng.\nAgent: D\u1ea1 v\u00e2ng, xe m\u00ecnh \u0111\u00e3 tr\u1ea3 th\u1eb3ng r\u1ed3i \u1ea1. ...\nClient: Ch\u00e1u Th\u1eafng.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai l\u0103m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn...\nClient: \u0110\u0103ng k\u00fd hai s\u00e1u.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai l\u0103m \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1eeam. \u1eeam. Kh\u00f4ng, anh \u1edf, \u1edd, B\u00ecnh Ph\u01b0\u1edbc ch\u1ee9. \u0110\u1ea7u xa B\u00ecnh Ph\u01b0\u1edbc.\nAgent: D\u1ea1 v\u00e2ng, em... [sad] xin l\u1ed7i anh \u1ea1. D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u0110\u1ed3ng Xo\u00e0i, B\u00ecnh Ph\u01b0\u1edbc.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf \u0110\u1ed3ng Xo\u00e0i, B\u00ecnh Ph\u01b0\u1edbc \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: M\u01b0\u1eddi hai ng\u00e0n m\u1ea5y tr\u0103m.\nAgent: D\u1ea1 m\u01b0\u1eddi hai ng\u00e0n m\u1ea5y tr\u0103m \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: Ch\u01b0a b\u1ecb g\u00ec c\u1ea3, m\u1edbi \u0111i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng, xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam.\nClient: \u00c0, \u0111\u1ed5i b\u00e1n t\u1ea3i.\nAgent: D\u1ea1 m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe b\u00e1n t\u1ea3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam.\nClient: Anh \u0111ang c\u1ea7n g\u1eb7p c\u00e1i, \u1edd, \u0111\u1ec3 g\u1eb7p c\u00e1i, \u1edd, XS hai c\u1ea7u.\nAgent: D\u1ea1 anh \u0111ang t\u00ecm hi\u1ec3u m\u1eabu xe XS hai c\u1ea7u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u1edc, \u1eebm, n\u1ebfu \u0111\u01b0\u1ee3c th\u00ec lu\u00f4n, ng\u00e0y mai v\u1eabn \u0111\u01b0\u1ee3c m\u00e0.\nAgent: D\u1ea1 n\u1ebfu \u0111\u01b0\u1ee3c th\u00ec m\u00ecnh mu\u1ed1n b\u00e1n lu\u00f4n trong ng\u00e0y mai \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: H\u1ea3?\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe...\nClient: Kho\u1ea3ng, a, 620, 630 g\u00ec \u0111\u00f3.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 s\u00e1u tr\u0103m hai m\u01b0\u01a1i \u0111\u1ebfn s\u00e1u tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam, \u1eebm, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n s\u00e1u tr\u0103m hai m\u01b0\u01a1i \u0111\u1ebfn s\u00e1u tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1. Ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong kho\u1ea3ng hai m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1, v\u00e0 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh th\u1ea5y h\u00ecnh th\u1ee9c n\u00e0o ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh h\u01a1n \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam, \u0111\u00e2u ra v\u1eady?\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, \u0111\u1ea5u gi\u00e1 l\u00e0 1% \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1, \u0111\u1ea5u gi\u00e1 c\u1ea1nh tranh ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m \u1ea1.\nClient: \u1eeam. OK.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng ...\nClient: \u1eeam. OK.\nClient: Con \u0111i n\u00e0o. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng \u0111\u01b0\u1ee3c \u1ea1. Ch\u00e0o n\u00e0o.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! \u1ea1?",
"length": 3527,
"turns": 53
}
✓
AI_EXTRACTION
10.4s
31/07 17:23
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh \u0110\u1ed7 H\u01b0ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Honda HRV 2025 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. \u1eeam. \u1eeam.\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i. \u1eea.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, tr\u1ea3 th\u1eb3ng.\nAgent: D\u1ea1 v\u00e2ng, xe m\u00ecnh \u0111\u00e3 tr\u1ea3 th\u1eb3ng r\u1ed3i \u1ea1. ...\nClient: Ch\u00e1u Th\u1eafng.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai l\u0103m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn...\nClient: \u0110\u0103ng k\u00fd hai s\u00e1u.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai l\u0103m \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1eeam. \u1eeam. Kh\u00f4ng, anh \u1edf, \u1edd, B\u00ecnh Ph\u01b0\u1edbc ch\u1ee9. \u0110\u1ea7u xa B\u00ecnh Ph\u01b0\u1edbc.\nAgent: D\u1ea1 v\u00e2ng, em... [sad] xin l\u1ed7i anh \u1ea1. D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u0110\u1ed3ng Xo\u00e0i, B\u00ecnh Ph\u01b0\u1edbc.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf \u0110\u1ed3ng Xo\u00e0i, B\u00ecnh Ph\u01b0\u1edbc \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: M\u01b0\u1eddi hai ng\u00e0n m\u1ea5y tr\u0103m.\nAgent: D\u1ea1 m\u01b0\u1eddi hai ng\u00e0n m\u1ea5y tr\u0103m \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: Ch\u01b0a b\u1ecb g\u00ec c\u1ea3, m\u1edbi \u0111i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng, xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam.\nClient: \u00c0, \u0111\u1ed5i b\u00e1n t\u1ea3i.\nAgent: D\u1ea1 m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe b\u00e1n t\u1ea3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam.\nClient: Anh \u0111ang c\u1ea7n g\u1eb7p c\u00e1i, \u1edd, \u0111\u1ec3 g\u1eb7p c\u00e1i, \u1edd, XS hai c\u1ea7u.\nAgent: D\u1ea1 anh \u0111ang t\u00ecm hi\u1ec3u m\u1eabu xe XS hai c\u1ea7u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u1edc, \u1eebm, n\u1ebfu \u0111\u01b0\u1ee3c th\u00ec lu\u00f4n, ng\u00e0y mai v\u1eabn \u0111\u01b0\u1ee3c m\u00e0.\nAgent: D\u1ea1 n\u1ebfu \u0111\u01b0\u1ee3c th\u00ec m\u00ecnh mu\u1ed1n b\u00e1n lu\u00f4n trong ng\u00e0y mai \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: H\u1ea3?\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe...\nClient: Kho\u1ea3ng, a, 620, 630 g\u00ec \u0111\u00f3.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 s\u00e1u tr\u0103m hai m\u01b0\u01a1i \u0111\u1ebfn s\u00e1u tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam, \u1eebm, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n s\u00e1u tr\u0103m hai m\u01b0\u01a1i \u0111\u1ebfn s\u00e1u tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1. Ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong kho\u1ea3ng hai m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1, v\u00e0 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh th\u1ea5y h\u00ecnh th\u1ee9c n\u00e0o ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh h\u01a1n \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam, \u0111\u00e2u ra v\u1eady?\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, \u0111\u1ea5u gi\u00e1 l\u00e0 1% \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1, \u0111\u1ea5u gi\u00e1 c\u1ea1nh tranh ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m \u1ea1.\nClient: \u1eeam. OK.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng ...\nClient: \u1eeam. OK.\nClient: Con \u0111i n\u00e0o. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng \u0111\u01b0\u1ee3c \u1ea1. Ch\u00e0o n\u00e0o.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! \u1ea1?"
}
▸ Output
{
"asking_price": "630000000",
"car_history": "Xe ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc, m\u1edbi \u0111i.",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "\u0110\u1ed3ng Xo\u00e0i, B\u00ecnh Ph\u01b0\u1edbc",
"odo": "12000",
"sale_reason": "\u0110\u1ed5i sang xe b\u00e1n t\u1ea3i",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh \u0110\u1ed7 H\u01b0ng, ch\u1ee7 xe Honda HRV 2025 t\u1ea1i \u0110\u1ed3ng Xo\u00e0i, B\u00ecnh Ph\u01b0\u1edbc. Xe mua m\u1edbi ch\u00ednh ch\u1ee7, \u0111\u00e3 tr\u1ea3 th\u1eb3ng, ch\u1ea1y 12.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n nhanh \u0111\u1ec3 \u0111\u1ed5i xe b\u00e1n t\u1ea3i, gi\u00e1 mong mu\u1ed1n 620-630 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 gi\u1edbi thi\u1ec7u c\u00e1c h\u00ecnh th\u1ee9c b\u00e1n, ph\u00ed 1% cho \u0111\u1ea5u gi\u00e1. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i, n\u00ean ch\u01b0a \u0111\u1ea1t \u0111i\u1ec1u ki\u1ec7n SUCCESS.",
"year": "2025",
"zalo_status": "FALSE"
}
✓
SLACK_POST
674ms
31/07 17:23
▸ Input
{
"sales_slack_id": "U09ECRJ1JJY",
"sku": "FB-ZSTFEW8E",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh \u0110\u1ed7 H\u01b0ng, ch\u1ee7 xe Honda HRV 2025 t\u1ea1i \u0110\u1ed3ng Xo\u00e0i, B\u00ecnh Ph\u01b0\u1edbc. Xe mua m\u1edbi ch\u00ednh ch\u1ee7, \u0111\u00e3 tr\u1ea3 th\u1eb3ng, ch\u1ea1y 12.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n nhanh \u0111\u1ec3 \u0111\u1ed5i xe b\u00e1n t\u1ea3i, gi\u00e1 mong mu\u1ed1n 620-630 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 gi\u1edbi thi\u1ec7u c\u00e1c h\u00ecnh th\u1ee9c b\u00e1n, ph\u00ed 1% cho \u0111\u1ea5u gi\u00e1. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i, n\u00ean ch\u01b0a \u0111\u1ea1t \u0111i\u1ec1u ki\u1ec7n SUCCESS."
}
▸ Output
{
"posted": true,
"thread_ts": "1785492786.723719"
}
✓
CRM_APIS
247ms
31/07 17:23
✓
CRM_ACTIVITIES
105ms
31/07 17:23
✓
SLACK_AUDIO
4.1s
31/07 17:23
✓
UPDATE_CLOSING
103ms
31/07 17:23
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Đỗ Hưng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Honda HRV 2025 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng rồi. Ừm. Ừm. Agent: Dạ em... Client: Đúng rồi. Ừ. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, trả thẳng. Agent: Dạ vâng, xe mình đã trả thẳng rồi ạ. ... Client: Cháu Thắng. Agent: Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai lăm phải không anh? Client: Đúng rồi. Agent: Dạ em ghi nhận... Client: Đăng ký hai sáu. Agent: Dạ em ghi nhận xe mình sản xuất năm hai không hai lăm ạ. Dạ em thấy địa chỉ của anh ở thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Ừm. Ừm. Không, anh ở, ờ, Bình Phước chứ. Đầu xa Bình Phước. Agent: Dạ vâng, em... [sad] xin lỗi anh ạ. Dạ vậy hiện tại xe mình đang ở khu vực nào ạ? Client: Đồng Xoài, Bình Phước. Agent: Dạ em ghi nhận địa chỉ của mình ở Đồng Xoài, Bình Phước ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Mười hai ngàn mấy trăm. Agent: Dạ mười hai ngàn mấy trăm ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ừm. Client: Chưa bị gì cả, mới đi. Agent: dạ, em nắm thông tin của mình ạ! Dạ vâng, xe mình chưa từng va chạm hay ngập nước ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Ừm. Client: À, đổi bán tải. Agent: Dạ mình bán xe để đổi sang xe bán tải ạ. Dạ không biết mình đã tìm hiểu hay đặt... Client: Đúng rồi. Agent: dạ, em nắm thông tin của mình ạ! cọc mẫu xe nào chưa ạ? Client: Ừm. Client: Anh đang cần gặp cái, ờ, để gặp cái, ờ, XS hai cầu. Agent: Dạ anh đang tìm hiểu mẫu xe XS hai cầu ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Ờ, ừm, nếu được thì luôn, ngày mai vẫn được mà. Agent: Dạ nếu được thì mình muốn bán luôn trong ngày mai ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Hả? Agent: Dạ anh mong muốn bán xe... Client: Khoảng, a, 620, 630 gì đó. Agent: dạ, em nắm thông tin của mình ạ! Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ sáu trăm hai mươi đến sáu trăm ba mươi triệu đồng đúng không ạ? Client: Ừm. Client: Ừm. Client: Ừm, ừm, đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn sáu trăm hai mươi đến sáu trăm ba mươi triệu đồng của mình rồi ạ. Dạ bên Vu-Ca hiện có ba hình thức bán tùy theo nhu cầu của mình ạ. Một là Đấu giá cạnh tranh, phí một phần trăm, khoảng ba đến năm ngày, nhiều đại lý cùng tranh giá nên thường được giá tốt nhất, đây là hình thức bên em đề xuất ạ. Hai là Đặt giá mong muốn, phí một phẩy năm phần trăm, khoảng bảy đến mười bốn ngày, không đạt mức mình mong muốn thì không bán ạ. Ba là Chốt nhanh, phí hai phần trăm, trong khoảng hai mươi bốn đến bốn mươi tám tiếng, ưu tiên bán thật nhanh ạ. Phí chỉ tính khi bán thành công thôi ạ, và bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Dạ không biết mình thấy hình thức nào phù hợp với mình hơn ạ? Client: Ừm. Client: Ừm. Client: Ừm. Client: Ừm. Client: Ừm, đâu ra vậy? Agent: Dạ anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không, đấu giá là 1% đúng không? Agent: Dạ đúng rồi ạ, đấu giá cạnh tranh phí một phần trăm ạ. Client: Ừm. OK. Agent: Dạ anh có thắc mắc gì thêm không ... Client: Ừm. OK. Client: Con đi nào. Không, không, không được ạ. Chào nào. Agent: dạ, em nắm thông tin của mình ạ! ạ?