370b844b-3ae2-4f1b-9fdb-6a68f210f051
FAILED
Time
17/08/2026 18:51:52
Duration
3m 50s
Campaign
-
Conversation ID
conv_2601m07s0t10fh6aarq6dvnmptmd
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
16ms
17/08 18:51
▸ Input
{
"phone": "0981763879"
}
▸ Output
{
"car_brand": "mazda",
"car_model": "cx9",
"lead_id": "370b844b-3ae2-4f1b-9fdb-6a68f210f051",
"name": "Thi Ho\u00e0ng",
"sales": "U09V90PE8JK",
"sku": "FB-G6MXB9CS"
}
✓
FILTER_SALES
15ms
17/08 18:51
▸ Input
{
"sales_slack_id": "U09V90PE8JK"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
4.4s
17/08 18:51
▸ Input
{
"car_brand": "mazda",
"car_model": "cx9",
"name": "Thi Ho\u00e0ng",
"sku": "FB-G6MXB9CS"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786967394.935249",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "mazda cx9 2015",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Thi Ho\u00e0ng"
}
}
✓
OUTBOUND_CALL
15.2s
17/08 18:52
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0981763879",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "mazda cx9 2015",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Thi Ho\u00e0ng"
}
}
▸ Output
{
"conversation_id": "conv_2601m07s0t10fh6aarq6dvnmptmd",
"raw": {
"conversation_id": "conv_2601m07s0t10fh6aarq6dvnmptmd",
"message": "Outbound call initiated",
"sip_call_id": "SCL_gNMdzmeUFmiu",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
17/08 19:00
▸ Input
{
"conversation_id": "conv_2601m07s0t10fh6aarq6dvnmptmd"
}
▸ Output
{
"duration_secs": 230,
"status": "done"
}
✓
TRANSCRIPT
17/08 19:00
▸ Input
{
"raw_turns": 47
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Thi Ho\u00e0ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mazda cx9 2015 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, c\u00f3. C\u1ee9 h\u1ecfi ngay \u0111i.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng, anh mua l\u1ea1i, anh mua l\u1ea1i. Nh\u01b0ng m\u00e0 ch\u1ee7 c\u0169 anh v\u1eabn c\u00f2n li\u00ean h\u1ec7 \u0111\u01b0\u1ee3c, ch\u01b0a sang t\u00ean.\nAgent: D\u1ea1, anh mua l\u1ea1i nh\u01b0ng m\u00e0 ch\u1ee7 c\u0169 m\u00ecnh v\u1eabn c\u00f2n li\u00ean h\u1ec7 \u0111\u01b0\u1ee3c v\u00e0 xe ch\u01b0a sang t\u00ean \u0111\u00fang kh\u00f4ng \u1ea1? ...\nClient: \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. Mua-- xem-- mua xe l\u00e0 l\u00fac n\u00e0y l\u00e0 n\u0103m 2023.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: T\u00ean, t\u00ean l\u00e0, t\u00ean ch\u1ee7 c\u0169 m\u00e0.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng c\u00f3 vay g\u00f3p g\u00ec h\u1ebft.\nAgent: D\u1ea1, em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi l\u0103m ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1. Hai kh\u00f4ng m\u01b0\u1eddi l\u0103m m\u1edbi \u0111\u0103ng k\u00fd, m\u1edbi th\u00e1ng t\u01b0, t\u00ed h\u1ecd th\u00e1ng, \u01a1, th\u00e1ng s\u00e1u ch\u1ee9.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang...\nClient: Khu v\u1ef1c v\u00f9ng x\u00e3 \u01a1i c\u0169 anh em.\nAgent: D\u1ea1, em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau ki-l\u00f4-m\u00e9t r\u1ed3i \u1ea1?\nClient: Hai m\u01b0\u01a1i b\u1ea3y.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Va ch\u1ea1m n\u1eb7ng th\u00ec kh\u00f4ng c\u00f3 ch\u1ee9, ch\u1ec9 b\u1ecb va qu\u1eb9t nh\u1eb9 th\u00f4i ch\u1ee9 c\u00f2n, \u1edd, va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc kh\u00f4ng c\u00f3 n\u00e8.\nAgent: D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1, anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam. \u00c0, em \u0111ang mu\u1ed1n, \u01a1, t\u1ed1t nghi\u1ec7p th\u00f4i nh\u1edf, t\u1ed1t nghi\u1ec7p xong r\u1ed3i anh b\u00e1n.\nAgent: D\u1ea1, m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: D\u1ea1, ch\u01b0a, ch\u01b0a t\u00ednh l\u00ean anh \u01a1i. \u1ede nh\u00e0 c\u00f3 vi\u1ec7c tr\u01b0\u1edbc m\u1eaft, \u1edd, b\u00e1n v\u1edbi nh\u00e0 tr\u01b0\u1edbc.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam. \u1edcm, v\u1eady anh, anh k\u00eau n\u00f3i ch\u1ee9 anh c\u0169ng kh\u00f4ng c\u1ea7n \u0111\u00e1nh \u1ea1.\nAgent: D\u1ea1, anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng...\nClient: D\u1ea1, \u0111\u01b0\u1ee3c gi\u00e1 nh\u01b0 anh mong mu\u1ed1n th\u00ec anh m\u1edbi b\u00e1n th\u00f4i.\nAgent: D\u1ea1, anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u00ec, \u1edd, m\u00ecnh \u00e0, t\u00ednh t\u1edbi t\u1ea7m, \u1edd, 380 hay 390 ng\u00e0n.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn ba tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam.\nClient: \u1edc, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn ba tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam.\nClient: Th\u00ec, \u1eddm... \u1eeam.\nAgent: D\u1ea1, anh c\u00f3 th\u1eafc m\u1eafc ...\nClient: H\u1ecd m\u1edbi n\u00e3y v\u00ed d\u1ee5 m\u00e0, m\u00e0, m\u00e0 g\u1eedi Zalo h\u00ecnh \u1ea3nh qua cho em hay sao \u1ea1?\nAgent: D\u1ea1, anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin...\nClient: \u1eea. \u0110\u00fang anh, Zalo cho m\u00e0y lu\u00f4n \u00e1.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: \u0110\u01b0\u1ee3c.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1!\nClient: D\u1ea1.",
"length": 3412,
"turns": 45
}
✓
AI_EXTRACTION
2m 30s
17/08 19:02
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Thi Ho\u00e0ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mazda cx9 2015 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, c\u00f3. C\u1ee9 h\u1ecfi ngay \u0111i.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng, anh mua l\u1ea1i, anh mua l\u1ea1i. Nh\u01b0ng m\u00e0 ch\u1ee7 c\u0169 anh v\u1eabn c\u00f2n li\u00ean h\u1ec7 \u0111\u01b0\u1ee3c, ch\u01b0a sang t\u00ean.\nAgent: D\u1ea1, anh mua l\u1ea1i nh\u01b0ng m\u00e0 ch\u1ee7 c\u0169 m\u00ecnh v\u1eabn c\u00f2n li\u00ean h\u1ec7 \u0111\u01b0\u1ee3c v\u00e0 xe ch\u01b0a sang t\u00ean \u0111\u00fang kh\u00f4ng \u1ea1? ...\nClient: \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. Mua-- xem-- mua xe l\u00e0 l\u00fac n\u00e0y l\u00e0 n\u0103m 2023.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: T\u00ean, t\u00ean l\u00e0, t\u00ean ch\u1ee7 c\u0169 m\u00e0.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng c\u00f3 vay g\u00f3p g\u00ec h\u1ebft.\nAgent: D\u1ea1, em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi l\u0103m ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1. Hai kh\u00f4ng m\u01b0\u1eddi l\u0103m m\u1edbi \u0111\u0103ng k\u00fd, m\u1edbi th\u00e1ng t\u01b0, t\u00ed h\u1ecd th\u00e1ng, \u01a1, th\u00e1ng s\u00e1u ch\u1ee9.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang...\nClient: Khu v\u1ef1c v\u00f9ng x\u00e3 \u01a1i c\u0169 anh em.\nAgent: D\u1ea1, em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau ki-l\u00f4-m\u00e9t r\u1ed3i \u1ea1?\nClient: Hai m\u01b0\u01a1i b\u1ea3y.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Va ch\u1ea1m n\u1eb7ng th\u00ec kh\u00f4ng c\u00f3 ch\u1ee9, ch\u1ec9 b\u1ecb va qu\u1eb9t nh\u1eb9 th\u00f4i ch\u1ee9 c\u00f2n, \u1edd, va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc kh\u00f4ng c\u00f3 n\u00e8.\nAgent: D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1, anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam. \u00c0, em \u0111ang mu\u1ed1n, \u01a1, t\u1ed1t nghi\u1ec7p th\u00f4i nh\u1edf, t\u1ed1t nghi\u1ec7p xong r\u1ed3i anh b\u00e1n.\nAgent: D\u1ea1, m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: D\u1ea1, ch\u01b0a, ch\u01b0a t\u00ednh l\u00ean anh \u01a1i. \u1ede nh\u00e0 c\u00f3 vi\u1ec7c tr\u01b0\u1edbc m\u1eaft, \u1edd, b\u00e1n v\u1edbi nh\u00e0 tr\u01b0\u1edbc.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam. \u1edcm, v\u1eady anh, anh k\u00eau n\u00f3i ch\u1ee9 anh c\u0169ng kh\u00f4ng c\u1ea7n \u0111\u00e1nh \u1ea1.\nAgent: D\u1ea1, anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng...\nClient: D\u1ea1, \u0111\u01b0\u1ee3c gi\u00e1 nh\u01b0 anh mong mu\u1ed1n th\u00ec anh m\u1edbi b\u00e1n th\u00f4i.\nAgent: D\u1ea1, anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u00ec, \u1edd, m\u00ecnh \u00e0, t\u00ednh t\u1edbi t\u1ea7m, \u1edd, 380 hay 390 ng\u00e0n.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn ba tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam.\nClient: \u1edc, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn ba tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam.\nClient: Th\u00ec, \u1eddm... \u1eeam.\nAgent: D\u1ea1, anh c\u00f3 th\u1eafc m\u1eafc ...\nClient: H\u1ecd m\u1edbi n\u00e3y v\u00ed d\u1ee5 m\u00e0, m\u00e0, m\u00e0 g\u1eedi Zalo h\u00ecnh \u1ea3nh qua cho em hay sao \u1ea1?\nAgent: D\u1ea1, anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin...\nClient: \u1eea. \u0110\u00fang anh, Zalo cho m\u00e0y lu\u00f4n \u00e1.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: \u0110\u01b0\u1ee3c.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1!\nClient: D\u1ea1."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
709ms
17/08 19:02
▸ Input
{
"sales_slack_id": "U09V90PE8JK",
"sku": "FB-G6MXB9CS",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1786967394.935249"
}
✓
CRM_APIS
525ms
17/08 19:02
✓
CRM_ACTIVITIES
139ms
17/08 19:02
✓
SLACK_AUDIO
4.2s
17/08 19:02
✓
UPDATE_CLOSING
195ms
17/08 19:02
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Thi Hoàng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe mazda cx9 2015 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ, có. Cứ hỏi ngay đi. Agent: Dạ... Client: Không, anh mua lại, anh mua lại. Nhưng mà chủ cũ anh vẫn còn liên hệ được, chưa sang tên. Agent: Dạ, anh mua lại nhưng mà chủ cũ mình vẫn còn liên hệ được và xe chưa sang tên đúng không ạ? ... Client: Đúng rồi. Đúng rồi, đúng rồi, đúng rồi. Mua-- xem-- mua xe là lúc này là năm 2023. Agent: Dạ, vậy hiện tại giấy đăng ký xe đang đứng tên mình hay tên người khác ạ? Client: Tên, tên là, tên chủ cũ mà. Agent: Dạ, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, không có vay góp gì hết. Agent: Dạ, em xác nhận lại xe mình là đời sản xuất năm hai không mười lăm phải không ạ? Client: Đúng rồi ạ. Hai không mười lăm mới đăng ký, mới tháng tư, tí họ tháng, ơ, tháng sáu chứ. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em ghi nhận ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Dạ. Agent: Dạ hiện tại xe mình đang... Client: Khu vực vùng xã ơi cũ anh em. Agent: Dạ, em thấy xe đã chạy khoảng bao nhiêu ki-lô-mét rồi ạ? Client: Hai mươi bảy. Agent: Dạ, không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Va chạm nặng thì không có chứ, chỉ bị va quẹt nhẹ thôi chứ còn, ờ, va chạm nặng hay ngập nước không có nè. Agent: Dạ, em ghi nhận thông tin của mình ạ. Dạ, anh bán xe lần này vì lý do gì ạ? Client: Ừm. À, em đang muốn, ơ, tốt nghiệp thôi nhở, tốt nghiệp xong rồi anh bán. Agent: Dạ, mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Dạ, chưa, chưa tính lên anh ơi. Ở nhà có việc trước mắt, ờ, bán với nhà trước. Agent: Dạ, hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ừm. Ờm, vậy anh, anh kêu nói chứ anh cũng không cần đánh ạ. Agent: Dạ, anh mong muốn bán xe này với mức giá khoảng... Client: Dạ, được giá như anh mong muốn thì anh mới bán thôi. Agent: Dạ, anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Thì, ờ, mình à, tính tới tầm, ờ, 380 hay 390 ngàn. Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm tám mươi triệu đến ba trăm chín mươi triệu đúng không ạ? Client: Ừm. Ừm. Client: Ờ, đúng rồi em. Agent: Dạ, em ghi nhận mức giá mong muốn ba trăm tám mươi triệu đến ba trăm chín mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm. Ừm. Client: Thì, ờm... Ừm. Agent: Dạ, anh có thắc mắc ... Client: Họ mới nãy ví dụ mà, mà, mà gửi Zalo hình ảnh qua cho em hay sao ạ? Agent: Dạ, anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin... Client: Ừ. Đúng anh, Zalo cho mày luôn á. Agent: Dạ, em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: OK. Client: Được. Agent: Dạ, em cảm ơn anh ạ. Chúc anh một ngày tốt lành ạ! Client: Dạ.