4c832792-512a-41ee-a3c6-64fc5868a40d
SUCCESS
Time
10/08/2026 15:07:02
Duration
3m 59s
Campaign
-
Conversation ID
conv_1001kznbch5qe16tmxn6g28rt2az
Recording
AI Extraction
odo
260000
loan
CÒN VAY NGÂN HÀNG
year
2015
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và anh Nguyễn Xuân Sản về việc bán xe NA NA 2015. Anh Sản là chủ xe mua lại đã sang tên, xe còn vay ngân hàng. Xe đã chạy 260.000 km, không va chạm nặng hay ngập nước. Anh muốn bán nhanh với giá 450 triệu đồng. Agent đã xác nhận giá, nói phí dịch vụ 1% và kết nối 2000 người mua. Khách đồng ý, không có thắc mắc.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Xã Xuân Mai, Hà Nội
intention
FAST
is_silent
-
info_score
9
is_closing
True
car_history
Không va chạm nặng, không ngập nước, chỉ xây xát nhẹ
sale_reason
Đổi sang xe khác
zalo_status
FALSE
asking_price
450000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
6ms
10/08 15:07
▸ Input
{
"phone": "0965258528"
}
▸ Output
{
"car_brand": "NA",
"car_model": "NA",
"lead_id": "4c832792-512a-41ee-a3c6-64fc5868a40d",
"name": "Nguy\u1ec5n Xu\u00e2n S\u1ea3n",
"sales": "U0B671F536K",
"sku": "FB-3YA2H4F7"
}
✓
FILTER_SALES
3ms
10/08 15:07
▸ Input
{
"sales_slack_id": "U0B671F536K"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
18.3s
10/08 15:07
▸ Input
{
"car_brand": "NA",
"car_model": "NA",
"name": "Nguy\u1ec5n Xu\u00e2n S\u1ea3n",
"sku": "FB-3YA2H4F7"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786349109.973289",
"variables": {
"anh_chi": "anh",
"car_make": "NA NA 2015",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n Xu\u00e2n S\u1ea3n"
}
}
✓
OUTBOUND_CALL
7.5s
10/08 15:07
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0965258528",
"variables": {
"anh_chi": "anh",
"car_make": "NA NA 2015",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n Xu\u00e2n S\u1ea3n"
}
}
▸ Output
{
"conversation_id": "conv_1001kznbch5qe16tmxn6g28rt2az",
"raw": {
"conversation_id": "conv_1001kznbch5qe16tmxn6g28rt2az",
"message": "Outbound call initiated",
"sip_call_id": "SCL_cjnKYpuorQF6",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
10/08 15:15
▸ Input
{
"conversation_id": "conv_1001kznbch5qe16tmxn6g28rt2az"
}
▸ Output
{
"duration_secs": 239,
"status": "done"
}
✓
TRANSCRIPT
10/08 15:15
▸ Input
{
"raw_turns": 60
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n Xu\u00e2n S\u1ea3n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe NA NA 2015 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: S\u1ebd anh mua l\u00e1i em \u01a1i.\nAgent: D\u1ea1 anh mua l\u1ea1i, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Sang t\u00ean, \u1edd, sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i em \u1ea1. Em-- anh mua \u0111\u01b0\u1ee3c b\u1ed1n n\u0103m r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1 em ch\u01b0a nghe ...\nClient: C\u00f3 vay ng\u00e2n h\u00e0ng em \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh...\nClient: C\u00f3 vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 v\u00e2ng, xe m\u00ecnh c\u00f3 vay ng\u00e2n h\u00e0ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi l\u0103m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: D\u1ea1, \u01a1i, \u01a1i, xe, \u1eebm, 3.2 \u0111\u1ea5y.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u0110ang...\nAgent: [Excitedly] D\u1ea1...\nClient: \u1ede s\u00e2n bay H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 \u1edf s\u00e2n bay H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1eeam, \u01a1, x\u00e3 Xu\u00e2n Mai, th\u00e0nh ph\u1ed1 H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 \u1edf x\u00e3 Xu\u00e2n Mai, th\u00e0nh ph\u1ed1 H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: D\u1ea1, hai m\u01b0\u01a1i s\u00e1u v\u1ea1n r\u1ed3i em \u1ea1.\nAgent: D\u1ea1 hai m\u01b0\u01a1i s\u00e1u v\u1ea1n. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eeam, c\u00e1i \u0111\u1ea5y th\u00ec, \u1edd, t\u1eeb l\u00fac anh mua l\u00e0 n\u00f3 kh\u00f4ng b\u1ecb g\u00ec.\nAgent: D\u1ea1 v\u00e2ng, t\u1ee9c l\u00e0 t\u1eeb l\u00fac...\nClient: Tr\u01b0\u1edbc \u0111\u1ea5y th\u00ec c\u0169ng kh\u00f4ng b\u1ecb... L\u00e0 kh\u00f4ng b\u1ecb g\u00ec lu\u00f4n. Kh\u00f4ng va ch\u1ea1m n\u1eb7ng g\u00ec lu\u00f4n. X\u00e2y x\u00e1t c\u00e1c th\u1ee9 th\u00ec c\u00f3 nh\u01b0ng m\u00e0 c\u00e1i va ch\u1ea1m \u0111\u1ec3 m\u00e0 m\u00e9o m\u00f3 n\u00f3 kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: C\u00f3 m\u1ed9t... Anh, \u01a1, \u0111\u1ed5i sang, \u01a1, xe kh\u00e1c em \u01a1i.\nAgent: D\u1ea1 m\u00ecnh...\nClient: D\u00ec b\u00e2y gi\u1edd m\u00ecnh kh\u00f4ng \u0111i l\u00e0m c\u00f4ng vi\u1ec7c, \u1edd, b\u00e1n t\u1ea3i n\u1eefa, m\u00ecnh \u0111i mua xe con th\u00ec m\u00ecnh \u0111i s\u1ed1 th\u00f4i, cho n\u00f3 g\u1ecdn g\u00e0ng.\nAgent: D\u1ea1 v\u00e2ng, anh \u0111\u1ed5i sang xe kh\u00e1c. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Anh ch\u01b0a. Anh, \u1edd, b\u00e1n xong th\u00ec gi\u1ea3 ng\u00e2n h\u00e0ng th\u00ec n\u00f3 g\u1ea7n nh\u01b0 h\u1ebft th\u00ec c\u00f2n \u0111\u00e2u th\u00ec anh t\u00ednh ti\u1ebfp sau.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y...\nClient: T\u1eeb v\u1eeba r\u1ed3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch ...\nClient: C\u00e0ng nhanh l\u00fac n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c, l\u00fac, l\u00fac n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c em \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, c\u00e0ng nhanh c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: N\u0103m ho\u1ea1n.\nAgent: D\u1ea1 em xin ph\u00e9p ...\nClient: Anh \u0111ang b\u00e1n bao 450.000.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i. \u1edc, \u0111\u01b0\u1ee3c r\u1ed3i \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n...\nClient: \u1edc, m\u1ed9t ph\u1ea7n tr\u0103m. OK em.\nAgent: D\u1ea1...\nClient: B\u00e0 \u0111\u00e3 b\u00e1n \u0111\u01b0\u1ee3c m\u1edbi thu, thu gi\u00e1 ch\u1ee9, m\u1edbi thu ph\u00ed ch\u1ee9.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. ...\nClient: \u0110\u00fang kh\u00f4ng?\nAgent: d\u1ea1,...\nClient: \u1eeam, kh\u00f4ng c\u00f3 \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng, ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay...\nClient: OK, OK.\nClient: \u0110\u01b0\u1ee3c. OK.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng v\u1ea5n \u0111\u1ec1 g\u00ec em \u01a1i. M\u1edbi \u0111\u01b0\u1ee3c. \u1eea.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: D\u1ea1, kh\u00f4ng.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc...",
"length": 3549,
"turns": 60
}
✓
AI_EXTRACTION
12.7s
10/08 15:15
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n Xu\u00e2n S\u1ea3n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe NA NA 2015 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: S\u1ebd anh mua l\u00e1i em \u01a1i.\nAgent: D\u1ea1 anh mua l\u1ea1i, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Sang t\u00ean, \u1edd, sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i em \u1ea1. Em-- anh mua \u0111\u01b0\u1ee3c b\u1ed1n n\u0103m r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1 em ch\u01b0a nghe ...\nClient: C\u00f3 vay ng\u00e2n h\u00e0ng em \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh...\nClient: C\u00f3 vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 v\u00e2ng, xe m\u00ecnh c\u00f3 vay ng\u00e2n h\u00e0ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi l\u0103m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: D\u1ea1, \u01a1i, \u01a1i, xe, \u1eebm, 3.2 \u0111\u1ea5y.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u0110ang...\nAgent: [Excitedly] D\u1ea1...\nClient: \u1ede s\u00e2n bay H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 \u1edf s\u00e2n bay H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1eeam, \u01a1, x\u00e3 Xu\u00e2n Mai, th\u00e0nh ph\u1ed1 H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 \u1edf x\u00e3 Xu\u00e2n Mai, th\u00e0nh ph\u1ed1 H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: D\u1ea1, hai m\u01b0\u01a1i s\u00e1u v\u1ea1n r\u1ed3i em \u1ea1.\nAgent: D\u1ea1 hai m\u01b0\u01a1i s\u00e1u v\u1ea1n. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eeam, c\u00e1i \u0111\u1ea5y th\u00ec, \u1edd, t\u1eeb l\u00fac anh mua l\u00e0 n\u00f3 kh\u00f4ng b\u1ecb g\u00ec.\nAgent: D\u1ea1 v\u00e2ng, t\u1ee9c l\u00e0 t\u1eeb l\u00fac...\nClient: Tr\u01b0\u1edbc \u0111\u1ea5y th\u00ec c\u0169ng kh\u00f4ng b\u1ecb... L\u00e0 kh\u00f4ng b\u1ecb g\u00ec lu\u00f4n. Kh\u00f4ng va ch\u1ea1m n\u1eb7ng g\u00ec lu\u00f4n. X\u00e2y x\u00e1t c\u00e1c th\u1ee9 th\u00ec c\u00f3 nh\u01b0ng m\u00e0 c\u00e1i va ch\u1ea1m \u0111\u1ec3 m\u00e0 m\u00e9o m\u00f3 n\u00f3 kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: C\u00f3 m\u1ed9t... Anh, \u01a1, \u0111\u1ed5i sang, \u01a1, xe kh\u00e1c em \u01a1i.\nAgent: D\u1ea1 m\u00ecnh...\nClient: D\u00ec b\u00e2y gi\u1edd m\u00ecnh kh\u00f4ng \u0111i l\u00e0m c\u00f4ng vi\u1ec7c, \u1edd, b\u00e1n t\u1ea3i n\u1eefa, m\u00ecnh \u0111i mua xe con th\u00ec m\u00ecnh \u0111i s\u1ed1 th\u00f4i, cho n\u00f3 g\u1ecdn g\u00e0ng.\nAgent: D\u1ea1 v\u00e2ng, anh \u0111\u1ed5i sang xe kh\u00e1c. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Anh ch\u01b0a. Anh, \u1edd, b\u00e1n xong th\u00ec gi\u1ea3 ng\u00e2n h\u00e0ng th\u00ec n\u00f3 g\u1ea7n nh\u01b0 h\u1ebft th\u00ec c\u00f2n \u0111\u00e2u th\u00ec anh t\u00ednh ti\u1ebfp sau.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y...\nClient: T\u1eeb v\u1eeba r\u1ed3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch ...\nClient: C\u00e0ng nhanh l\u00fac n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c, l\u00fac, l\u00fac n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c em \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, c\u00e0ng nhanh c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: N\u0103m ho\u1ea1n.\nAgent: D\u1ea1 em xin ph\u00e9p ...\nClient: Anh \u0111ang b\u00e1n bao 450.000.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i. \u1edc, \u0111\u01b0\u1ee3c r\u1ed3i \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n...\nClient: \u1edc, m\u1ed9t ph\u1ea7n tr\u0103m. OK em.\nAgent: D\u1ea1...\nClient: B\u00e0 \u0111\u00e3 b\u00e1n \u0111\u01b0\u1ee3c m\u1edbi thu, thu gi\u00e1 ch\u1ee9, m\u1edbi thu ph\u00ed ch\u1ee9.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. ...\nClient: \u0110\u00fang kh\u00f4ng?\nAgent: d\u1ea1,...\nClient: \u1eeam, kh\u00f4ng c\u00f3 \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng, ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay...\nClient: OK, OK.\nClient: \u0110\u01b0\u1ee3c. OK.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng v\u1ea5n \u0111\u1ec1 g\u00ec em \u01a1i. M\u1edbi \u0111\u01b0\u1ee3c. \u1eea.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: D\u1ea1, kh\u00f4ng.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc..."
}
▸ Output
{
"asking_price": "450000000",
"car_history": "Kh\u00f4ng va ch\u1ea1m n\u1eb7ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, ch\u1ec9 x\u00e2y x\u00e1t nh\u1eb9",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "FAST",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "C\u00d2N VAY NG\u00c2N H\u00c0NG",
"location": "X\u00e3 Xu\u00e2n Mai, H\u00e0 N\u1ed9i",
"odo": "260000",
"sale_reason": "\u0110\u1ed5i sang xe kh\u00e1c",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Nguy\u1ec5n Xu\u00e2n S\u1ea3n v\u1ec1 vi\u1ec7c b\u00e1n xe NA NA 2015. Anh S\u1ea3n l\u00e0 ch\u1ee7 xe mua l\u1ea1i \u0111\u00e3 sang t\u00ean, xe c\u00f2n vay ng\u00e2n h\u00e0ng. Xe \u0111\u00e3 ch\u1ea1y 260.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n nhanh v\u1edbi gi\u00e1 450 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i 2000 ng\u01b0\u1eddi mua. Kh\u00e1ch \u0111\u1ed3ng \u00fd, kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc.",
"year": "2015",
"zalo_status": "FALSE"
}
✓
SLACK_POST
687ms
10/08 15:15
▸ Input
{
"sales_slack_id": "U0B671F536K",
"sku": "FB-3YA2H4F7",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Nguy\u1ec5n Xu\u00e2n S\u1ea3n v\u1ec1 vi\u1ec7c b\u00e1n xe NA NA 2015. Anh S\u1ea3n l\u00e0 ch\u1ee7 xe mua l\u1ea1i \u0111\u00e3 sang t\u00ean, xe c\u00f2n vay ng\u00e2n h\u00e0ng. Xe \u0111\u00e3 ch\u1ea1y 260.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n nhanh v\u1edbi gi\u00e1 450 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i 2000 ng\u01b0\u1eddi mua. Kh\u00e1ch \u0111\u1ed3ng \u00fd, kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc."
}
▸ Output
{
"posted": true,
"thread_ts": "1786349109.973289"
}
✓
CRM_APIS
233ms
10/08 15:15
✓
CRM_ACTIVITIES
182ms
10/08 15:15
✓
SLACK_AUDIO
4.1s
10/08 15:15
✓
UPDATE_CLOSING
152ms
10/08 15:15
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Xuân Sản đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe NA NA 2015 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Sẽ anh mua lái em ơi. Agent: Dạ anh mua lại, vậy hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Sang tên, ờ, sang tên chính chủ rồi em ạ. Em-- anh mua được bốn năm rồi. Agent: Dạ vâng, vậy là xe đã sang tên chính chủ rồi ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ờ. Agent: Dạ em chưa nghe ... Client: Có vay ngân hàng em ạ. Agent: Dạ xe mình... Client: Có vay ngân hàng. Agent: Dạ vâng, xe mình có vay ngân hàng. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười lăm phải không anh? Client: Đúng rồi. Agent: Dạ vâng. ... Client: Dạ, ơi, ơi, xe, ừm, 3.2 đấy. Agent: Dạ em nghe rõ rồi ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Đang... Agent: [Excitedly] Dạ... Client: Ở sân bay Hà Nội. Agent: Dạ ở sân bay Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Ừm, ơ, xã Xuân Mai, thành phố Hà Nội. Agent: Dạ vâng, em ghi nhận là ở xã Xuân Mai, thành phố Hà Nội ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Dạ, hai mươi sáu vạn rồi em ạ. Agent: Dạ hai mươi sáu vạn. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ừm, cái đấy thì, ờ, từ lúc anh mua là nó không bị gì. Agent: Dạ vâng, tức là từ lúc... Client: Trước đấy thì cũng không bị... Là không bị gì luôn. Không va chạm nặng gì luôn. Xây xát các thứ thì có nhưng mà cái va chạm để mà méo mó nó không có. Agent: Dạ vâng, em ghi nhận là xe không có va chạm nặng hay ngập nước ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Có một... Anh, ơ, đổi sang, ơ, xe khác em ơi. Agent: Dạ mình... Client: Dì bây giờ mình không đi làm công việc, ờ, bán tải nữa, mình đi mua xe con thì mình đi số thôi, cho nó gọn gàng. Agent: Dạ vâng, anh đổi sang xe khác. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Anh chưa. Anh, ờ, bán xong thì giả ngân hàng thì nó gần như hết thì còn đâu thì anh tính tiếp sau. Agent: Dạ vâng, vậy là mình chưa tìm hiểu hay đặt cọc mẫu xe nào ạ. Dạ hiện tại anh có kế hoạch bán xe này... Client: Từ vừa rồi. Agent: Dạ hiện tại anh có kế hoạch ... Client: Càng nhanh lúc nào cũng được, lúc, lúc nào cũng được em ạ. Agent: Dạ vâng, càng nhanh càng tốt ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Năm hoạn. Agent: Dạ em xin phép ... Client: Anh đang bán bao 450.000. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ bốn trăm năm mươi triệu đúng không ạ? Client: Đúng rồi. Ờ, được rồi ạ. Agent: dạ, em nắm thông tin của mình ạ! Dạ em ghi nhận mức giá mong muốn bốn trăm năm mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán... Client: Ờ, một phần trăm. OK em. Agent: Dạ... Client: Bà đã bán được mới thu, thu giá chứ, mới thu phí chứ. Agent: Dạ đúng rồi ạ. ... Client: Đúng không? Agent: dạ,... Client: Ừm, không có ạ. Agent: Dạ vâng, phí chỉ tính khi bán thành... Client: Không. Agent: Dạ vâng, phí chỉ tính khi bán thành công thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay... Client: OK, OK. Client: Được. OK. Agent: Dạ... Client: Không vấn đề gì em ơi. Mới được. Ừ. Agent: Dạ vâng. ... Client: Dạ, không. Agent: Dạ anh có thắc mắc...