5c768709-8d95-4e87-b7f0-8ad5827401bc
FAILED
Time
21/09/2026 18:32:36
Duration
3m 49s
Campaign
-
Conversation ID
conv_1801m31vwhefe1yaxa9kmyzk3mpm
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
29ms
21/09 18:32
▸ Input
{
"phone": "0902699068"
}
▸ Output
{
"car_brand": "Hyundai",
"car_model": "tucson 2.0 m\u00e1y x\u0103ng s\u1ed1 t\u1ef1 \u0111\u1ed9ng",
"lead_id": "5c768709-8d95-4e87-b7f0-8ad5827401bc",
"name": "Tr\u1ea7n V\u0169",
"sales": "U09587HTCTE",
"sku": "FB-BZGXXSBP"
}
✓
FILTER_SALES
2ms
21/09 18:32
▸ Input
{
"sales_slack_id": "U09587HTCTE"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 5s
21/09 18:33
▸ Input
{
"car_brand": "Hyundai",
"car_model": "tucson 2.0 m\u00e1y x\u0103ng s\u1ed1 t\u1ef1 \u0111\u1ed9ng",
"name": "Tr\u1ea7n V\u0169",
"sku": "FB-BZGXXSBP"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1789990235.617249",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai tucson 2.0 m\u00e1y x\u0103ng s\u1ed1 t\u1ef1 \u0111\u1ed9ng 2009",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tr\u1ea7n V\u0169"
}
}
✓
OUTBOUND_CALL
15.0s
21/09 18:33
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0902699068",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai tucson 2.0 m\u00e1y x\u0103ng s\u1ed1 t\u1ef1 \u0111\u1ed9ng 2009",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tr\u1ea7n V\u0169"
}
}
▸ Output
{
"conversation_id": "conv_1801m31vwhefe1yaxa9kmyzk3mpm",
"raw": {
"conversation_id": "conv_1801m31vwhefe1yaxa9kmyzk3mpm",
"message": "Outbound call initiated",
"sip_call_id": "SCL_vpTNB5vftK9W",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
21/09 18:37
▸ Input
{
"conversation_id": "conv_1801m31vwhefe1yaxa9kmyzk3mpm"
}
▸ Output
{
"duration_secs": 229,
"status": "done"
}
✓
TRANSCRIPT
21/09 18:37
▸ Input
{
"raw_turns": 57
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ea7n V\u0169 \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai tucson 2.0 m\u00e1y x\u0103ng s\u1ed1 t\u1ef1 \u0111\u1ed9ng 2009 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. [happy] D\u1ea1 xe m\u00ecnh...\nClient: \u0110\u00fang r\u1ed3i, nh\u1eadp kh\u1ea9u lu\u00f4n.\nAgent: D\u1ea1, xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f3, xe m\u00ecnh mua m\u1edbi, ch\u01b0a ra vay ng\u00e2n h\u00e0ng g\u00ec.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng linh ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Tr\u00ean ph\u1ed1 Trung Minh.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf ...\nClient: \u1ede khu v\u1ef1c...\nAgent: [sad] D\u1ea1 em xin l\u1ed7i anh,...\nClient: C\u00e1i t\u1eeb l\u00e0 Vuka c\u00f3 \u0111\u1ebfn to\u00e0 r\u1ed3i \u0111\u00f3 nh\u01b0ng m\u00e0 v\u1ec1 Imo kh\u00f4ng th\u1ea5y, \u1edd, th\u00f4ng tin n\u00e0y c\u1ea3, nha. Nay th\u1eed l\u00ean h\u1ecfi l\u1ea1i coi sao.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Th\u1ebf l\u00e0 tr\u01b0\u1edbc c\u0169ng c\u00f3 m\u1ed9t b\u1ea1n \u0111\u1ea7u ti\u00ean Vuka xu\u1ed1ng xem xe r\u1ed3i, hi\u1ec3u kh\u00f4ng? Ki\u1ec3m tra ch\u1ee5p h\u00ecnh ch\u1ee5p h\u00e0i qu\u00e1i qu\u1ef7 g\u00ec n\u1eefa, gi\u1edd im l\u00ecm lu\u00f4n, kh\u00f4ng th\u1ea5y g\u00ec c\u1ea3.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i...\nClient: Em \u0111ang \u0111\u1ecbnh mua c\u00e1i xe n\u00ean l\u00e0 m\u1edbi h\u1ecfi th\u1eed coi l\u00e0 gi\u00e1 mua bao nhi\u00eau th\u00ec \u0111\u01b0\u1ee3c. T\u1ea1i v\u00ec kh\u00f4ng bi\u1ebft gi\u00e1 lu\u00f4n.\nAgent: D\u1ea1, em hi\u1ec3u \u1ea1. D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: M\u01b0\u1eddi l\u0103m b\u00e1t.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i ngh\u00ecn kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: \u0110\u01b0a v\u00e0o \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3...\nClient: Kh\u00f4ng. Kh\u00f4ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 kh\u00f4ng. \u1eeam.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i ngh\u00ecn kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Sao v\u1eady? \u01a0!\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. M\u1ea5y t\u00ecnh tr\u1ea1ng \u0111\u00f3 l\u00e0 kh\u00f4ng c\u00f3 h\u1ebft tr\u01a1n. V\u00e0 qu\u1eb9t th\u00ec qu\u1eb9t nh\u1ecf c\u0169ng kh\u00f4ng c\u00f3 n\u1eefa, v\u1eady \u0111\u00f3.\nAgent: D\u1ea1...\nClient: D\u1ea1 \u0111\u1ec3 ra.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 va ch...\nClient: V\u00ec l\u00e0m b\u1ecb tr\u1ed1ng.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 va ch\u1ea1m hay...\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Sai lo\u1ea1i.\nAgent: D\u1ea1, anh ...\nClient: Th\u1eed xe kh\u00e1c.\nAgent: D\u1ea1, anh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe kh\u00e1c \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, anh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe kh\u00e1c \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, anh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe kh\u00e1c \u0111\u00fang kh\u00f4ng \u1ea1? ...\nClient: D\u1ea1, \u0111ang, \u1edd, \u0111ang t\u00ecm hi\u1ec3u.\nAgent: D\u1ea1, m\u00ecnh \u0111ang t\u00ecm hi\u1ec3u xe m\u1edbi \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: S\u00e1ng hay s\u00e1ng g\u00ec c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: C\u00f4 bi\u1ebft, c\u00f4 bi\u1ebft gi\u00e1. C\u00f4 bi\u1ebft gi\u00e1 m\u1edbi h\u1ecfi Vu Ca bi\u1ebft r\u1ed3i n\u00f3i chi.\nAgent: D\u1ea1, v\u1eady m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: S\u00e1u.\nAgent: D...\nClient: Kh\u00f4ng bi\u1ebft gi\u00e1.\nAgent: D\u1ea1, v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean ...\nClient: D\u1ea1, m\u00e0 qu\u00fd vua cao \u0111- cao th\u00ec \u0111i h\u1ecfi th\u1eed. \u1eeam, OK, \u1edd, th\u00f4i nh\u00e1.",
"length": 3458,
"turns": 57
}
✓
AI_EXTRACTION
10.0s
21/09 18:38
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ea7n V\u0169 \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai tucson 2.0 m\u00e1y x\u0103ng s\u1ed1 t\u1ef1 \u0111\u1ed9ng 2009 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. [happy] D\u1ea1 xe m\u00ecnh...\nClient: \u0110\u00fang r\u1ed3i, nh\u1eadp kh\u1ea9u lu\u00f4n.\nAgent: D\u1ea1, xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f3, xe m\u00ecnh mua m\u1edbi, ch\u01b0a ra vay ng\u00e2n h\u00e0ng g\u00ec.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng linh ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Tr\u00ean ph\u1ed1 Trung Minh.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf ...\nClient: \u1ede khu v\u1ef1c...\nAgent: [sad] D\u1ea1 em xin l\u1ed7i anh,...\nClient: C\u00e1i t\u1eeb l\u00e0 Vuka c\u00f3 \u0111\u1ebfn to\u00e0 r\u1ed3i \u0111\u00f3 nh\u01b0ng m\u00e0 v\u1ec1 Imo kh\u00f4ng th\u1ea5y, \u1edd, th\u00f4ng tin n\u00e0y c\u1ea3, nha. Nay th\u1eed l\u00ean h\u1ecfi l\u1ea1i coi sao.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Th\u1ebf l\u00e0 tr\u01b0\u1edbc c\u0169ng c\u00f3 m\u1ed9t b\u1ea1n \u0111\u1ea7u ti\u00ean Vuka xu\u1ed1ng xem xe r\u1ed3i, hi\u1ec3u kh\u00f4ng? Ki\u1ec3m tra ch\u1ee5p h\u00ecnh ch\u1ee5p h\u00e0i qu\u00e1i qu\u1ef7 g\u00ec n\u1eefa, gi\u1edd im l\u00ecm lu\u00f4n, kh\u00f4ng th\u1ea5y g\u00ec c\u1ea3.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i...\nClient: Em \u0111ang \u0111\u1ecbnh mua c\u00e1i xe n\u00ean l\u00e0 m\u1edbi h\u1ecfi th\u1eed coi l\u00e0 gi\u00e1 mua bao nhi\u00eau th\u00ec \u0111\u01b0\u1ee3c. T\u1ea1i v\u00ec kh\u00f4ng bi\u1ebft gi\u00e1 lu\u00f4n.\nAgent: D\u1ea1, em hi\u1ec3u \u1ea1. D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: M\u01b0\u1eddi l\u0103m b\u00e1t.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i ngh\u00ecn kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: \u0110\u01b0a v\u00e0o \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3...\nClient: Kh\u00f4ng. Kh\u00f4ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 kh\u00f4ng. \u1eeam.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i ngh\u00ecn kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Sao v\u1eady? \u01a0!\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. M\u1ea5y t\u00ecnh tr\u1ea1ng \u0111\u00f3 l\u00e0 kh\u00f4ng c\u00f3 h\u1ebft tr\u01a1n. V\u00e0 qu\u1eb9t th\u00ec qu\u1eb9t nh\u1ecf c\u0169ng kh\u00f4ng c\u00f3 n\u1eefa, v\u1eady \u0111\u00f3.\nAgent: D\u1ea1...\nClient: D\u1ea1 \u0111\u1ec3 ra.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 va ch...\nClient: V\u00ec l\u00e0m b\u1ecb tr\u1ed1ng.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 va ch\u1ea1m hay...\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Sai lo\u1ea1i.\nAgent: D\u1ea1, anh ...\nClient: Th\u1eed xe kh\u00e1c.\nAgent: D\u1ea1, anh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe kh\u00e1c \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, anh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe kh\u00e1c \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, anh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe kh\u00e1c \u0111\u00fang kh\u00f4ng \u1ea1? ...\nClient: D\u1ea1, \u0111ang, \u1edd, \u0111ang t\u00ecm hi\u1ec3u.\nAgent: D\u1ea1, m\u00ecnh \u0111ang t\u00ecm hi\u1ec3u xe m\u1edbi \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: S\u00e1ng hay s\u00e1ng g\u00ec c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: C\u00f4 bi\u1ebft, c\u00f4 bi\u1ebft gi\u00e1. C\u00f4 bi\u1ebft gi\u00e1 m\u1edbi h\u1ecfi Vu Ca bi\u1ebft r\u1ed3i n\u00f3i chi.\nAgent: D\u1ea1, v\u1eady m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: S\u00e1u.\nAgent: D...\nClient: Kh\u00f4ng bi\u1ebft gi\u00e1.\nAgent: D\u1ea1, v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean ...\nClient: D\u1ea1, m\u00e0 qu\u00fd vua cao \u0111- cao th\u00ec \u0111i h\u1ecfi th\u1eed. \u1eeam, OK, \u1edd, th\u00f4i nh\u00e1."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
699ms
21/09 18:38
▸ Input
{
"sales_slack_id": "U09587HTCTE",
"sku": "FB-BZGXXSBP",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1789990235.617249"
}
✓
CRM_APIS
209ms
21/09 18:38
✓
CRM_ACTIVITIES
157ms
21/09 18:38
✓
SLACK_AUDIO
3.9s
21/09 18:38
✓
UPDATE_CLOSING
188ms
21/09 18:38
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Trần Vũ đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Hyundai tucson 2.0 máy xăng số tự động 2009 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng rồi. Đúng rồi. Agent: Dạ, em cảm ơn anh. [happy] Dạ xe mình... Client: Đúng rồi, nhập khẩu luôn. Agent: Dạ, xe mình hiện có còn vay góp ngân hàng không ạ? Client: Có, xe mình mua mới, chưa ra vay ngân hàng gì. Agent: Dạ, vậy là xe mình không có vay ngân hàng đúng không ạ? Client: Đúng rồi. Agent: Dạ, em xác nhận lại xe mình là đời sản xuất năm hai không linh chín phải không anh? Client: Đúng rồi, đúng rồi. Agent: Dạ, hiện tại xe mình đang ở khu vực nào ạ? Client: Trên phố Trung Minh. Agent: Dạ, em ghi nhận là xe mình đang ở ... Client: Ở khu vực... Agent: [sad] Dạ em xin lỗi anh,... Client: Cái từ là Vuka có đến toà rồi đó nhưng mà về Imo không thấy, ờ, thông tin này cả, nha. Nay thử lên hỏi lại coi sao. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Thế là trước cũng có một bạn đầu tiên Vuka xuống xem xe rồi, hiểu không? Kiểm tra chụp hình chụp hài quái quỷ gì nữa, giờ im lìm luôn, không thấy gì cả. Agent: Dạ, em hiểu rồi... Client: Em đang định mua cái xe nên là mới hỏi thử coi là giá mua bao nhiêu thì được. Tại vì không biết giá luôn. Agent: Dạ, em hiểu ạ. Dạ, xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Mười lăm bát. Agent: Dạ, em ghi nhận là xe mình đã chạy một trăm năm mươi nghìn kilomet rồi ạ. Dạ không biết xe mình có từng va chạm... Client: Đưa vào ạ. Agent: Dạ, em ghi nhận là xe mình đã... Client: Không. Không, đặc biệt là không. Ừm. Agent: Dạ, em ghi nhận là xe mình đã chạy một trăm năm mươi nghìn kilomet rồi ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Sao vậy? Ơ! Agent: Dạ, em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Không, không, không. Mấy tình trạng đó là không có hết trơn. Và quẹt thì quẹt nhỏ cũng không có nữa, vậy đó. Agent: Dạ... Client: Dạ để ra. Agent: Dạ, em ghi nhận là xe mình không có va ch... Client: Vì làm bị trống. Agent: Dạ, em ghi nhận là xe mình không có va chạm hay... Client: Ừm. Client: Đúng rồi. Agent: Dạ, em ghi nhận là xe mình không có va chạm hay ngập nước ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Sai loại. Agent: Dạ, anh ... Client: Thử xe khác. Agent: Dạ, anh bán xe để đổi sang xe khác đúng không ạ? Dạ không biết mình đã tìm... Client: Đúng rồi. Agent: Dạ, anh bán xe để đổi sang xe khác đúng không ạ? Dạ không biết mình đã tìm hiểu hay đặt... Client: Đúng rồi. Agent: Dạ, anh bán xe để đổi sang xe khác đúng không ạ? ... Client: Dạ, đang, ờ, đang tìm hiểu. Agent: Dạ, mình đang tìm hiểu xe mới đúng không ạ? Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Sáng hay sáng gì cũng được. Agent: Dạ, em ghi nhận là mình muốn bán xe càng sớm càng tốt ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Cô biết, cô biết giá. Cô biết giá mới hỏi Vu Ca biết rồi nói chi. Agent: Dạ, vậy mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn ạ? Client: Sáu. Agent: D... Client: Không biết giá. Agent: Dạ, vậy để em báo lại với chuyên viên ... Client: Dạ, mà quý vua cao đ- cao thì đi hỏi thử. Ừm, OK, ờ, thôi nhá.