bac79e05-6213-4308-bfe3-f9a8dea3b2fd
SUCCESS
Time
13/08/2026 08:49:07
Duration
3m 54s
Campaign
-
Conversation ID
conv_5701kzwcy6d1fs0ahapb2sa69060
Recording
AI Extraction
odo
70000
loan
KHÔNG VAY NGÂN HÀNG
year
2014
status
SUCCESS
summary
Khách hàng là chính chủ, xe đời 2014, không vay ngân hàng, ở Tân Bình, đã chạy 70.000 km, có va chạm nhẹ. Khách muốn bán trong 1 tuần để đổi xe lớn hơn, chưa biết giá bán. Agent đã xác nhận Zalo, nói phí dịch vụ 1.5% và hướng dẫn gửi ảnh và giấy đăng kiểm.
is_owner
CHÍNH CHỦ
location
Tân Bình
intention
FAST
is_silent
-
info_score
8
is_closing
True
car_history
Có va chạm nhẹ
sale_reason
Đổi xe lớn hơn
zalo_status
TRUE
asking_price
CHƯA RÕ
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
13/08 08:49
▸ Input
{
"phone": "0763718797"
}
▸ Output
{
"car_brand": "NA",
"car_model": "NA",
"lead_id": "bac79e05-6213-4308-bfe3-f9a8dea3b2fd",
"name": "Nguy\u1ec5n Th\u1ecb Thanh H\u1eb1ng",
"sales": "U0BPK727CFJ",
"sku": "FB-AMNS3SWG"
}
✓
FILTER_SALES
3ms
13/08 08:49
▸ Input
{
"sales_slack_id": "U0BPK727CFJ"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.0s
13/08 08:49
▸ Input
{
"car_brand": "NA",
"car_model": "NA",
"name": "Nguy\u1ec5n Th\u1ecb Thanh H\u1eb1ng",
"sku": "FB-AMNS3SWG"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786585749.523309",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "NA NA",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1.5% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Nguy\u1ec5n Th\u1ecb Thanh H\u1eb1ng"
}
}
✓
OUTBOUND_CALL
9.7s
13/08 08:49
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0763718797",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "NA NA",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1.5% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Nguy\u1ec5n Th\u1ecb Thanh H\u1eb1ng"
}
}
▸ Output
{
"conversation_id": "conv_5701kzwcy6d1fs0ahapb2sa69060",
"raw": {
"conversation_id": "conv_5701kzwcy6d1fs0ahapb2sa69060",
"message": "Outbound call initiated",
"sip_call_id": "SCL_K5maFKqQpNQe",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
13/08 08:57
▸ Input
{
"conversation_id": "conv_5701kzwcy6d1fs0ahapb2sa69060"
}
▸ Output
{
"duration_secs": 234,
"status": "done"
}
✓
TRANSCRIPT
13/08 08:57
▸ Input
{
"raw_turns": 49
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Nguy\u1ec5n Th\u1ecb Thanh H\u1eb1ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe NA NA \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo, \u0111\u00e2m. Alo.\nAgent: D\u1ea1 em...\nClient: \u1edc, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edc, vay vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau...\nClient: \u00c0, n\u0103m 1.\nAgent: D\u1ea1 xe...\nClient: 2014.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0...\nClient: Hai kh\u00f4ng m\u01b0\u1eddi b\u1ed1n.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ed1n \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, khu v\u1ef1c, \u1edd, Cao B\u1eb1ng Tr\u1ea1m, \u1edd, T\u00e2n B\u00ecnh c\u0169 \u00e1 em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c T\u00e2n B\u00ecnh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1edc, 70 kho\u1ea3ng.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ea3y m\u01b0\u01a1i ng\u00e0n kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1edc. \u1edc.\nAgent: D\u1ea1 kh\u00f4ng...\nClient: Kh\u00f4ng va ch\u1ea1m.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: C\u00f3 va ch\u1ea1m nh\u1eb9 \u1ea1.\nAgent: D\u1ea1 c\u00f3 va ch\u1ea1m nh\u1eb9 \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 anh ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: \u00c0, \u1edd, \u1edd.\nAgent: D\u1ea1 anh ch\u1ecb...\nClient: V\u00e0... \u1eddm, v\u1ec1 \u0111\u1ed5i xe. Mua xe l\u1edbn h\u01a1n.\nAgent: D\u1ea1 m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe l\u1edbn h\u01a1n \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, ch\u01b0a.\nAgent: D\u1ea1 em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n ch\u1ecb ha?\nClient: M\u1ed9t tu\u1ea7n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n t\u1edbi \u1ea1. D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a bi\u1ebft gi\u00e1.\nAgent: D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: \u1edc, ch\u01b0a bi\u1ebft gi\u00e1, ch\u01b0a bi\u1ebft gi\u00e1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft anh ch\u1ecb c\u00f3 tham kh\u1ea3o \u0111\u01b0\u1ee3c kho\u1ea3ng gi\u00e1 n\u00e0o tr\u01b0\u1edbc cho xe m\u00ecnh ch\u01b0a \u1ea1?\nClient: Ti\u1ec3u l\u00f9ng, ti\u1ec3u l\u00f9ng.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ch\u1ea5m n\u0103m ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng, kh\u00f4ng em.\nAgent: D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1...\nClient: \u00c0, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 3305,
"turns": 49
}
✓
AI_EXTRACTION
12.0s
13/08 08:57
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Nguy\u1ec5n Th\u1ecb Thanh H\u1eb1ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe NA NA \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo, \u0111\u00e2m. Alo.\nAgent: D\u1ea1 em...\nClient: \u1edc, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edc, vay vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau...\nClient: \u00c0, n\u0103m 1.\nAgent: D\u1ea1 xe...\nClient: 2014.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0...\nClient: Hai kh\u00f4ng m\u01b0\u1eddi b\u1ed1n.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ed1n \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, khu v\u1ef1c, \u1edd, Cao B\u1eb1ng Tr\u1ea1m, \u1edd, T\u00e2n B\u00ecnh c\u0169 \u00e1 em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c T\u00e2n B\u00ecnh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1edc, 70 kho\u1ea3ng.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ea3y m\u01b0\u01a1i ng\u00e0n kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1edc. \u1edc.\nAgent: D\u1ea1 kh\u00f4ng...\nClient: Kh\u00f4ng va ch\u1ea1m.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: C\u00f3 va ch\u1ea1m nh\u1eb9 \u1ea1.\nAgent: D\u1ea1 c\u00f3 va ch\u1ea1m nh\u1eb9 \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 anh ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: \u00c0, \u1edd, \u1edd.\nAgent: D\u1ea1 anh ch\u1ecb...\nClient: V\u00e0... \u1eddm, v\u1ec1 \u0111\u1ed5i xe. Mua xe l\u1edbn h\u01a1n.\nAgent: D\u1ea1 m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe l\u1edbn h\u01a1n \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, ch\u01b0a.\nAgent: D\u1ea1 em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n ch\u1ecb ha?\nClient: M\u1ed9t tu\u1ea7n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n t\u1edbi \u1ea1. D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a bi\u1ebft gi\u00e1.\nAgent: D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: \u1edc, ch\u01b0a bi\u1ebft gi\u00e1, ch\u01b0a bi\u1ebft gi\u00e1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft anh ch\u1ecb c\u00f3 tham kh\u1ea3o \u0111\u01b0\u1ee3c kho\u1ea3ng gi\u00e1 n\u00e0o tr\u01b0\u1edbc cho xe m\u00ecnh ch\u01b0a \u1ea1?\nClient: Ti\u1ec3u l\u00f9ng, ti\u1ec3u l\u00f9ng.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ch\u1ea5m n\u0103m ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng, kh\u00f4ng em.\nAgent: D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1...\nClient: \u00c0, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "C\u00f3 va ch\u1ea1m nh\u1eb9",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "T\u00e2n B\u00ecnh",
"odo": "70000",
"sale_reason": "\u0110\u1ed5i xe l\u1edbn h\u01a1n",
"status": "SUCCESS",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7, xe \u0111\u1eddi 2014, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf T\u00e2n B\u00ecnh, \u0111\u00e3 ch\u1ea1y 70.000 km, c\u00f3 va ch\u1ea1m nh\u1eb9. Kh\u00e1ch mu\u1ed1n b\u00e1n trong 1 tu\u1ea7n \u0111\u1ec3 \u0111\u1ed5i xe l\u1edbn h\u01a1n, ch\u01b0a bi\u1ebft gi\u00e1 b\u00e1n. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1.5% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m.",
"year": "2014",
"zalo_status": "TRUE"
}
✓
SLACK_POST
635ms
13/08 08:57
▸ Input
{
"sales_slack_id": "U0BPK727CFJ",
"sku": "FB-AMNS3SWG",
"status": "SUCCESS",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7, xe \u0111\u1eddi 2014, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf T\u00e2n B\u00ecnh, \u0111\u00e3 ch\u1ea1y 70.000 km, c\u00f3 va ch\u1ea1m nh\u1eb9. Kh\u00e1ch mu\u1ed1n b\u00e1n trong 1 tu\u1ea7n \u0111\u1ec3 \u0111\u1ed5i xe l\u1edbn h\u01a1n, ch\u01b0a bi\u1ebft gi\u00e1 b\u00e1n. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1.5% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m."
}
▸ Output
{
"posted": true,
"thread_ts": "1786585749.523309"
}
✓
CRM_APIS
289ms
13/08 08:57
✓
CRM_ACTIVITIES
154ms
13/08 08:57
✓
SLACK_AUDIO
5.3s
13/08 08:57
✓
UPDATE_CLOSING
127ms
13/08 08:57
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Nguyễn Thị Thanh Hằng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe NA NA ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo, đâm. Alo. Agent: Dạ em... Client: Ờ, đúng rồi em. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi chị do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ờ, vay vay ngân hàng. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, không, không. Agent: Dạ vậy là xe mình không còn vay ngân hàng nữa đúng không ạ? Dạ xe mình đời sản xuất năm bao nhiêu... Client: À, năm 1. Agent: Dạ xe... Client: 2014. Agent: Dạ em xác nhận lại xe mình là... Client: Hai không mười bốn. Agent: Dạ em xác nhận lại xe mình là đời sản xuất năm hai không mười bốn đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ em ghi nhận rồi ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ờ, khu vực, ờ, Cao Bằng Trạm, ờ, Tân Bình cũ á em. Agent: Dạ em ghi nhận là xe mình đang ở khu vực Tân Bình ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ờ, 70 khoảng. Agent: Dạ em ghi nhận là xe mình đã chạy khoảng bảy mươi ngàn kilomet rồi ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ờ. Ờ. Agent: Dạ không... Client: Không va chạm. Agent: Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Có va chạm nhẹ ạ. Agent: Dạ có va chạm nhẹ đúng không ạ? Dạ anh chị bán xe lần này vì lý do gì... Client: À, ờ, ờ. Agent: Dạ anh chị... Client: Và... ờm, về đổi xe. Mua xe lớn hơn. Agent: Dạ mình bán xe để đổi xe lớn hơn đúng không ạ? Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: À, chưa. Agent: Dạ em ghi nhận rồi ạ. Dạ hiện tại anh chị có kế hoạch bán xe này bao lâu ạ? Tầm một tuần hay hơn chị ha? Client: Một tuần. Agent: Dạ em ghi nhận là mình có kế hoạch bán xe trong khoảng một tuần tới ạ. Dạ anh chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Chưa, chưa biết giá. Agent: Dạ mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn ạ? Client: Ờ, chưa biết giá, chưa biết giá. Agent: Dạ không biết anh chị có tham khảo được khoảng giá nào trước cho xe mình chưa ạ? Client: Tiểu lùng, tiểu lùng. Agent: Dạ vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Dạ bên em thu phí dịch vụ chỉ một chấm năm phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai ngàn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ờ, không, không em. Agent: Dạ anh chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh chị không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người lạ... Client: À, đúng rồi. Agent: Dạ anh chị cho em xác nhận... Client: Đúng rồi, đúng rồi. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Rồi, rồi, rồi. Agent: Dạ em cảm ơn chị ạ. Chúc chị một ngày tốt lành ạ.