dfd0a157-2807-443d-b1ec-5d3d5a9e166b
SUCCESS
Time
13/08/2026 07:58:31
Duration
3m 59s
Campaign
-
Conversation ID
conv_7601kzwa1h0yfx79fe0d51n6matw
Recording
AI Extraction
odo
90000
loan
KHÔNG VAY NGÂN HÀNG
year
2009
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và anh Quang về việc bán xe Kia Morning 2009. Anh Quang xác nhận xe mua lại, chưa sang tên, không vay ngân hàng, địa chỉ ở Thủ Thiêm, TP.HCM. Xe đã chạy khoảng 80.000-100.000 km, không va chạm nặng hay ngập nước. Anh bán xe để lên đời, dự kiến trong một tháng, giá mong muốn 150 triệu. Agent đã xác nhận Zalo, đọc lại giá, nêu phí dịch vụ 1% và kết nối 2000 người mua, đồng thời hướng dẫn gửi ảnh và giấy đăng kiểm sau khi kết bạn Zalo.
is_owner
MUA LẠI CHƯA SANG TÊN
location
Thành phố Hồ Chí Minh, Thủ Thiêm
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Xe chưa từng va chạm nặng hay ngập nước, mua lại chưa sang tên
sale_reason
Thay xe lên đời
zalo_status
TRUE
asking_price
150000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
178ms
13/08 07:58
▸ Input
{
"phone": "0983007173"
}
▸ Output
{
"car_brand": "Kia",
"car_model": "Morning",
"lead_id": "dfd0a157-2807-443d-b1ec-5d3d5a9e166b",
"name": "Nguy\u1ec5n V\u0103n Quang",
"sales": "U0B671F536K",
"sku": "FB-6WR3XVKL"
}
✓
FILTER_SALES
6ms
13/08 07:58
▸ Input
{
"sales_slack_id": "U0B671F536K"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1.7s
13/08 07:58
▸ Input
{
"car_brand": "Kia",
"car_model": "Morning",
"name": "Nguy\u1ec5n V\u0103n Quang",
"sku": "FB-6WR3XVKL"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786582594.260449",
"variables": {
"anh_chi": "anh",
"car_make": "Kia Morning 2009",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n V\u0103n Quang"
}
}
✓
OUTBOUND_CALL
6.5s
13/08 07:58
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0983007173",
"variables": {
"anh_chi": "anh",
"car_make": "Kia Morning 2009",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n V\u0103n Quang"
}
}
▸ Output
{
"conversation_id": "conv_7601kzwa1h0yfx79fe0d51n6matw",
"raw": {
"conversation_id": "conv_7601kzwa1h0yfx79fe0d51n6matw",
"message": "Outbound call initiated",
"sip_call_id": "SCL_3LmQNEY2H5jc",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
13/08 08:06
▸ Input
{
"conversation_id": "conv_7601kzwa1h0yfx79fe0d51n6matw"
}
▸ Output
{
"duration_secs": 239,
"status": "done"
}
✓
TRANSCRIPT
13/08 08:06
▸ Input
{
"raw_turns": 57
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n V\u0103n Quang \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Kia Morning 2009 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eea.\nClient: \u1edc. \u1eeam, \u1eebm, \u1eebm. Kh\u00f4ng, \u1edd, mua l\u1ea1i.\nAgent: ...\nClient: Mu\u1ed1n l\u1ea1i. Mu\u1ed1n l\u1ea1i em \u1ea1.\nAgent: D\u1ea1 anh mua l\u1ea1i \u1ea1. V\u1eady hi\u1ec7n...\nClient: Qua ch\u1ee7, m\u1ed9t ch\u1ee7 r\u1ed3i. \u1edc, qua m\u1ed9t ch\u1ee7 r\u1ed3i.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a, v\u1eabn \u1ee7y quy\u1ec1n.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: T\u00ean ng\u01b0\u1eddi kh\u00e1c, t\u00ean ng\u01b0\u1eddi kh\u00e1c.\nAgent: D\u1ea1, em \u0111\u00e3 n\u1eafm \u0111\u01b0\u1ee3c th\u00f4ng tin \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: [ch\u1eadm] D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. Em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng linh ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eeam, \u1eebm.\nAgent: D\u1ea1 em \u0111\u00e3...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1eea.\nClient: \u00d4, \u1edf Th\u1ee7 Thi\u00eam, Th\u1ee7 Thi\u00eam.\nAgent: D\u1ea1 Th\u1ee7 Thi\u00eam \u1ea1...\nClient: \u1ede Huy\u1ec7n.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam. Kho\u1ea3ng, \u1edd, ch\u1eebng 80.000 \u0111\u1ebfn 100.000 \u1ea5y \u1ea1. Anh, anh kh\u00f4ng nh\u00ecn s\u1ed1 kilomet n\u00f3 kho\u1ea3ng tr\u00ean 80.000. \u1eeam.\nAgent: D\u1ea1, kho\u1ea3ng t\u00e1m m\u01b0\u01a1i ngh\u00ecn \u0111\u1ebfn m\u1ed9t tr\u0103m ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: H\u1eed? \u1eea. \u01a0, \u01a1. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3 b\u1ecb.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc \u1ea1. Anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam. \u1eeam, \u1eeb, \u1eeb.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec...\nClient: D\u1ea1 thay th\u00f4i, anh thay. \u0110\u1ec3 thay, thay, thay. Thay anh l\u00ean \u0111\u1eddi.\nAgent: D\u1ea1, anh b\u00e1n xe \u0111\u1ec3 l\u00ean \u0111\u1eddi \u1ea1. Kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam. Ch\u01b0a, ch\u01b0a.\nAgent: D\u1ea1, v\u1eady l\u00e0 m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eea.\nClient: \u1eeam, \u1edd, trong m\u1ed9t th\u00e1ng.\nAgent: D\u1ea1, trong m\u1ed9t th\u00e1ng t\u1edbi \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n...\nClient: 150 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n...\nClient: 150 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eea. \u1eea, \u1eeb.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: C\u00f3 ngh\u0129a l\u00e0 ph\u1ea3i b\u00e1n \u0111\u01b0\u1ee3c c\u00e1i gi\u00e1 \u0111\u1ea5y th\u00ec m\u1edbi, \u1edd, t\u00ednh, \u1edd, m\u1edbi, m\u1edbi ph\u1ea3i n\u1ed9p ph\u00ed ch\u1ee9 g\u00ec?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1, ch\u1ec9 khi b\u00e1n th\u00e0nh c\u00f4ng th\u00ec b\u00ean em m\u1edbi thu ph\u00ed \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1eebm, th\u1ebf th\u00ec, \u1edd, \u1ed3 \u0111\u1ea5y, b\u00e1n \u0111\u01b0\u1ee3c c\u00e1i gi\u00e1 \u0111\u1ea5y th\u00ec, th\u00ec, th\u00ec, th\u00ec, th\u00ec t\u00f4i b\u00e1n, nh\u00e1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1eea, \u1eeb.\nAgent: D\u1ea1 anh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.",
"length": 3711,
"turns": 57
}
✓
AI_EXTRACTION
7.2s
13/08 08:06
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n V\u0103n Quang \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Kia Morning 2009 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eea.\nClient: \u1edc. \u1eeam, \u1eebm, \u1eebm. Kh\u00f4ng, \u1edd, mua l\u1ea1i.\nAgent: ...\nClient: Mu\u1ed1n l\u1ea1i. Mu\u1ed1n l\u1ea1i em \u1ea1.\nAgent: D\u1ea1 anh mua l\u1ea1i \u1ea1. V\u1eady hi\u1ec7n...\nClient: Qua ch\u1ee7, m\u1ed9t ch\u1ee7 r\u1ed3i. \u1edc, qua m\u1ed9t ch\u1ee7 r\u1ed3i.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a, v\u1eabn \u1ee7y quy\u1ec1n.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: T\u00ean ng\u01b0\u1eddi kh\u00e1c, t\u00ean ng\u01b0\u1eddi kh\u00e1c.\nAgent: D\u1ea1, em \u0111\u00e3 n\u1eafm \u0111\u01b0\u1ee3c th\u00f4ng tin \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: [ch\u1eadm] D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. Em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng linh ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eeam, \u1eebm.\nAgent: D\u1ea1 em \u0111\u00e3...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1eea.\nClient: \u00d4, \u1edf Th\u1ee7 Thi\u00eam, Th\u1ee7 Thi\u00eam.\nAgent: D\u1ea1 Th\u1ee7 Thi\u00eam \u1ea1...\nClient: \u1ede Huy\u1ec7n.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam. Kho\u1ea3ng, \u1edd, ch\u1eebng 80.000 \u0111\u1ebfn 100.000 \u1ea5y \u1ea1. Anh, anh kh\u00f4ng nh\u00ecn s\u1ed1 kilomet n\u00f3 kho\u1ea3ng tr\u00ean 80.000. \u1eeam.\nAgent: D\u1ea1, kho\u1ea3ng t\u00e1m m\u01b0\u01a1i ngh\u00ecn \u0111\u1ebfn m\u1ed9t tr\u0103m ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: H\u1eed? \u1eea. \u01a0, \u01a1. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3 b\u1ecb.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc \u1ea1. Anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam. \u1eeam, \u1eeb, \u1eeb.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec...\nClient: D\u1ea1 thay th\u00f4i, anh thay. \u0110\u1ec3 thay, thay, thay. Thay anh l\u00ean \u0111\u1eddi.\nAgent: D\u1ea1, anh b\u00e1n xe \u0111\u1ec3 l\u00ean \u0111\u1eddi \u1ea1. Kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam. Ch\u01b0a, ch\u01b0a.\nAgent: D\u1ea1, v\u1eady l\u00e0 m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eea.\nClient: \u1eeam, \u1edd, trong m\u1ed9t th\u00e1ng.\nAgent: D\u1ea1, trong m\u1ed9t th\u00e1ng t\u1edbi \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n...\nClient: 150 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n...\nClient: 150 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eea. \u1eea, \u1eeb.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: C\u00f3 ngh\u0129a l\u00e0 ph\u1ea3i b\u00e1n \u0111\u01b0\u1ee3c c\u00e1i gi\u00e1 \u0111\u1ea5y th\u00ec m\u1edbi, \u1edd, t\u00ednh, \u1edd, m\u1edbi, m\u1edbi ph\u1ea3i n\u1ed9p ph\u00ed ch\u1ee9 g\u00ec?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1, ch\u1ec9 khi b\u00e1n th\u00e0nh c\u00f4ng th\u00ec b\u00ean em m\u1edbi thu ph\u00ed \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1eebm, th\u1ebf th\u00ec, \u1edd, \u1ed3 \u0111\u1ea5y, b\u00e1n \u0111\u01b0\u1ee3c c\u00e1i gi\u00e1 \u0111\u1ea5y th\u00ec, th\u00ec, th\u00ec, th\u00ec, th\u00ec t\u00f4i b\u00e1n, nh\u00e1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1eea, \u1eeb.\nAgent: D\u1ea1 anh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1."
}
▸ Output
{
"asking_price": "150000000",
"car_history": "Xe ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, mua l\u1ea1i ch\u01b0a sang t\u00ean",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "MUA L\u1ea0I CH\u01afA SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, Th\u1ee7 Thi\u00eam",
"odo": "90000",
"sale_reason": "Thay xe l\u00ean \u0111\u1eddi",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Quang v\u1ec1 vi\u1ec7c b\u00e1n xe Kia Morning 2009. Anh Quang x\u00e1c nh\u1eadn xe mua l\u1ea1i, ch\u01b0a sang t\u00ean, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u1ecba ch\u1ec9 \u1edf Th\u1ee7 Thi\u00eam, TP.HCM. Xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng 80.000-100.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Anh b\u00e1n xe \u0111\u1ec3 l\u00ean \u0111\u1eddi, d\u1ef1 ki\u1ebfn trong m\u1ed9t th\u00e1ng, gi\u00e1 mong mu\u1ed1n 150 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00eau ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i 2000 ng\u01b0\u1eddi mua, \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m sau khi k\u1ebft b\u1ea1n Zalo.",
"year": "2009",
"zalo_status": "TRUE"
}
✓
SLACK_POST
639ms
13/08 08:06
▸ Input
{
"sales_slack_id": "U0B671F536K",
"sku": "FB-6WR3XVKL",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Quang v\u1ec1 vi\u1ec7c b\u00e1n xe Kia Morning 2009. Anh Quang x\u00e1c nh\u1eadn xe mua l\u1ea1i, ch\u01b0a sang t\u00ean, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u1ecba ch\u1ec9 \u1edf Th\u1ee7 Thi\u00eam, TP.HCM. Xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng 80.000-100.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Anh b\u00e1n xe \u0111\u1ec3 l\u00ean \u0111\u1eddi, d\u1ef1 ki\u1ebfn trong m\u1ed9t th\u00e1ng, gi\u00e1 mong mu\u1ed1n 150 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00eau ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i 2000 ng\u01b0\u1eddi mua, \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m sau khi k\u1ebft b\u1ea1n Zalo."
}
▸ Output
{
"posted": true,
"thread_ts": "1786582594.260449"
}
✓
CRM_APIS
162ms
13/08 08:06
✓
CRM_ACTIVITIES
187ms
13/08 08:06
✓
SLACK_AUDIO
3.9s
13/08 08:06
✓
UPDATE_CLOSING
125ms
13/08 08:06
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Văn Quang đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Kia Morning 2009 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Ừ. Client: Ờ. Ừm, ừm, ừm. Không, ờ, mua lại. Agent: ... Client: Muốn lại. Muốn lại em ạ. Agent: Dạ anh mua lại ạ. Vậy hiện... Client: Qua chủ, một chủ rồi. Ờ, qua một chủ rồi. Agent: Dạ, vậy hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Chưa, chưa, chưa, vẫn ủy quyền. Agent: Dạ, vậy hiện tại giấy đăng ký xe đang đứng tên mình hay tên người khác ạ? Client: Tên người khác, tên người khác. Agent: Dạ, em đã nắm được thông tin ạ. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừm. Agent: [chậm] Dạ xe mình hiện có... Client: Không. Agent: Dạ không còn vay góp ngân hàng ạ. Em xác nhận lại xe mình là đời sản xuất năm hai không linh chín phải không anh? Client: Ừm, ừm. Agent: Dạ em đã... Client: Đúng rồi, đúng rồi. Agent: Dạ em đã ghi nhận ạ. Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Ừ. Client: Ô, ở Thủ Thiêm, Thủ Thiêm. Agent: Dạ Thủ Thiêm ạ... Client: Ở Huyện. Agent: Dạ em ghi nhận ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ừm. Client: Ừm. Khoảng, ờ, chừng 80.000 đến 100.000 ấy ạ. Anh, anh không nhìn số kilomet nó khoảng trên 80.000. Ừm. Agent: Dạ, khoảng tám mươi nghìn đến một trăm nghìn kilomet ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Hử? Ừ. Ơ, ơ. Không, không, không, không có bị. Agent: Dạ, vậy là xe mình chưa từng va chạm nặng hay ngập nước ạ. Anh bán xe lần này vì lý do gì ạ? Client: Ừm. Ừm, ừ, ừ. Agent: Dạ anh bán xe lần này vì... Client: Dạ thay thôi, anh thay. Để thay, thay, thay. Thay anh lên đời. Agent: Dạ, anh bán xe để lên đời ạ. Không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ừm. Chưa, chưa. Agent: Dạ, vậy là mình chưa tìm hiểu hay đặt cọc mẫu xe nào ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ừ. Client: Ừm, ờ, trong một tháng. Agent: Dạ, trong một tháng tới ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm. Agent: Dạ anh mong muốn bán... Client: 150 triệu. Agent: Dạ em xin phép đọc lại mức giá mong muốn... Client: 150 triệu. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ một trăm năm mươi triệu đúng không ạ? Client: Ừ. Client: Ừ. Ừ, ừ. Agent: Dạ em ghi nhận mức giá mong muốn một trăm năm mươi triệu của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừ. Client: Có nghĩa là phải bán được cái giá đấy thì mới, ờ, tính, ờ, mới, mới phải nộp phí chứ gì? Agent: Dạ đúng rồi ạ, chỉ khi bán thành công thì bên em mới thu phí ạ. Anh có thắc mắc gì thêm không ạ? Client: Ừm, ừm, thế thì, ờ, ồ đấy, bán được cái giá đấy thì, thì, thì, thì, thì tôi bán, nhá. Agent: Dạ vâng ạ. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Ừ, ừ. Agent: Dạ anh có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Không. Agent: Dạ không ạ. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ.