1d8190be-78cb-43de-aab9-7def96c8d6e2
FAILED
Time
14/08/2026 09:13:01
Duration
3m 48s
Campaign
-
Conversation ID
conv_8301kzz0pnpqf52aemnv4cy7722t
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
5ms
14/08 09:13
▸ Input
{
"phone": "0949858477"
}
▸ Output
{
"car_brand": "Hyundai",
"car_model": "i10",
"lead_id": "1d8190be-78cb-43de-aab9-7def96c8d6e2",
"name": "Vy Thanh Van",
"sales": "U04QK6ZJTHN",
"sku": "FB-8RYHL4W9"
}
✓
FILTER_SALES
4ms
14/08 09:13
▸ Input
{
"sales_slack_id": "U04QK6ZJTHN"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.4s
14/08 09:13
▸ Input
{
"car_brand": "Hyundai",
"car_model": "i10",
"name": "Vy Thanh Van",
"sku": "FB-8RYHL4W9"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786673463.978389",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Hyundai i10 2017",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Vy Thanh Van"
}
}
✓
OUTBOUND_CALL
8.2s
14/08 09:13
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0949858477",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Hyundai i10 2017",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Vy Thanh Van"
}
}
▸ Output
{
"conversation_id": "conv_8301kzz0pnpqf52aemnv4cy7722t",
"raw": {
"conversation_id": "conv_8301kzz0pnpqf52aemnv4cy7722t",
"message": "Outbound call initiated",
"sip_call_id": "SCL_tFJ9Wsd9AnuS",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
14/08 09:17
▸ Input
{
"conversation_id": "conv_8301kzz0pnpqf52aemnv4cy7722t"
}
▸ Output
{
"duration_secs": 228,
"status": "done"
}
✓
TRANSCRIPT
14/08 09:17
▸ Input
{
"raw_turns": 51
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Vy Thanh Van \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai i10 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eea, \u0111\u00fang r\u1ed3i. \u1eea.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [happy] D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. [happy] V\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. [happy] Hi\u1ec7n ...\nClient: D\u1ea1, m\u00e0 cho ch\u1ecb h\u1ecfi c\u00e1i, c\u00e1i \u0111\u00f3 n\u1ebfu m\u00e0 b\u00e1n l\u00e0 ph\u1ea3i t\u00ednh ph\u00ed kh\u00f4ng em? T\u00ednh c\u00e1i ph\u00ed, \u01a1, ph\u1ea7n tr\u0103m h\u1ea3, khi m\u00e0 b\u00e1n th\u00e0nh c\u00f4ng h\u1ea3?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. B\u00ean em ch\u1ec9 thu ph\u00ed d\u1ecbch v\u1ee5 khi m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng th\u00f4i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng em ch\u1ec9 t\u00ednh l\u00e0 m\u00ecnh \u0111\u1ecbnh gi\u00e1 gi\u00fap cho ch\u1ecb xem c\u00e1i xe \u0111\u00f3 c\u1ee1 b\u00e1n \u0111\u01b0\u1ee3c bao nhi\u00eau kh\u00f4ng?\nAgent: D\u1ea1 v\u00e2ng. [happy] D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Khu v\u1ef1c B\u00ecnh D\u01b0\u01a1ng, B\u00ecnh D\u01b0\u01a1ng c\u0169 \u1ea1, gi\u1edd l\u00e0 thu\u1ed9c th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf B\u00ecnh D\u01b0\u01a1ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Sau ch\u00edn ch\u1ee5c ng\u00e0n \u00e1.\nAgent: D\u1ea1 ch\u00edn m\u01b0\u01a1i ng\u00e0n kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u1eeam.\nClient: \u0110\u00fang, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, ch\u00ednh x\u00e1c.\nAgent: ...\nClient: S\u1ebd ch\u1ec9 mau \u0111i b\u1ea3o d\u01b0\u1ee1ng, m\u1edbi \u0111\u0103ng ki\u1ec3m xong.\nAgent: D\u1ea1 v\u00e2ng. [happy] D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 m\u00ecnh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u0110\u1ed5i xe m\u1edbi.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: C\u00f3 r\u1ed3i, c\u00f3 r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: N\u00f3 qua th\u00e1ng sau.\nAgent: ...\nClient: D\u1ea1 ch\u00edn.\nAgent: D\u1ea1 v\u00e2ng. [happy] D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: T\u1edbi-- Trong l\u00e0 t\u1edbi th\u00e1ng 9 m\u00ecnh m\u1edbi b\u00e1n l\u1eadn. M\u00ecnh l\u1ea5y xe kia m\u00ecnh m\u1edbi b\u00e1n c\u00e1i xe n\u00e0y.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: Kho\u1ea3ng cu\u1ed1i th\u00e1ng 9.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 kho\u1ea3ng cu\u1ed1i th\u00e1ng ch\u00edn \u1ea1. D\u1ea1 m\u00ecnh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Ch\u1ed3ng c\u1ee7a ch\u1ecb \u0111\u00e2u bi\u1ebft gi\u00e1 bao nhi\u00eau \u0111\u00e2u. Xem nh\u01b0 nh\u00e0 b\u00ean m\u00ecnh c\u00f3 \u0111\u1ecbnh gi\u00e1 gi\u00f9m coi kho\u1ea3ng c\u1ee1 bao nhi\u00eau ch\u1ecb th\u1ea5y \u0111\u01b0\u1ee3c th\u00ec ch\u1ecb b\u00e1n th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng. [happy] D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Ch\u1eafc r\u1ed3i. D\u1ea1.\u1ede h\u00f4ng em nh\u1edd \u0111\u1ecbnh gi\u00e1 v\u1edbi b\u00ean ch\u1ecb th\u00f4i ha, c\u00e1i \u0111\u01b0\u1ee3c th\u00ec ch\u1ecb b\u00e1n, c\u00f2n h\u00f4ng \u0111\u01b0\u1ee3c th\u00ec th\u00f4i. Ch\u1ecb gi\u00fap \u0111\u1ecbnh gi\u00e1 b\u00ean ch\u1ecb th\u00f4i \u0111\u01b0\u1ee3c r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. [happy] D\u1ea1 em ghi nh\u1eadn nhu c\u1ea7u \u0111\u1ecbnh gi\u00e1 xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm...\nClient: \u1eeam. \u1eea, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: ...hay nh\u1eafn tin t\u1eeb...\nClient: Kh\u00f4ng, nh\u1eadn \u0111\u01b0\u1ee3c tr\u1eafng s\u1ed1 l\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. [happy] D\u1ea1 em \u0111\u00e3 ghi...\nClient: Ch\u1eb3ng sao t\u1eeb ng\u01b0\u1eddi l\u1ea1.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3...\nClient: D\u1ea1 v\u00e2ng.\nAgent: ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo, anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: \u1eeam.\nAgent: D\u1ea1 em...\nClient: Sao c\u00e1i c\u00e1i n\u00e0y? H\u1eedm?\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1...",
"length": 3595,
"turns": 51
}
✓
AI_EXTRACTION
2m 30s
14/08 09:19
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Vy Thanh Van \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai i10 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eea, \u0111\u00fang r\u1ed3i. \u1eea.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [happy] D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. [happy] V\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. [happy] Hi\u1ec7n ...\nClient: D\u1ea1, m\u00e0 cho ch\u1ecb h\u1ecfi c\u00e1i, c\u00e1i \u0111\u00f3 n\u1ebfu m\u00e0 b\u00e1n l\u00e0 ph\u1ea3i t\u00ednh ph\u00ed kh\u00f4ng em? T\u00ednh c\u00e1i ph\u00ed, \u01a1, ph\u1ea7n tr\u0103m h\u1ea3, khi m\u00e0 b\u00e1n th\u00e0nh c\u00f4ng h\u1ea3?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. B\u00ean em ch\u1ec9 thu ph\u00ed d\u1ecbch v\u1ee5 khi m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng th\u00f4i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng em ch\u1ec9 t\u00ednh l\u00e0 m\u00ecnh \u0111\u1ecbnh gi\u00e1 gi\u00fap cho ch\u1ecb xem c\u00e1i xe \u0111\u00f3 c\u1ee1 b\u00e1n \u0111\u01b0\u1ee3c bao nhi\u00eau kh\u00f4ng?\nAgent: D\u1ea1 v\u00e2ng. [happy] D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Khu v\u1ef1c B\u00ecnh D\u01b0\u01a1ng, B\u00ecnh D\u01b0\u01a1ng c\u0169 \u1ea1, gi\u1edd l\u00e0 thu\u1ed9c th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf B\u00ecnh D\u01b0\u01a1ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Sau ch\u00edn ch\u1ee5c ng\u00e0n \u00e1.\nAgent: D\u1ea1 ch\u00edn m\u01b0\u01a1i ng\u00e0n kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u1eeam.\nClient: \u0110\u00fang, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, ch\u00ednh x\u00e1c.\nAgent: ...\nClient: S\u1ebd ch\u1ec9 mau \u0111i b\u1ea3o d\u01b0\u1ee1ng, m\u1edbi \u0111\u0103ng ki\u1ec3m xong.\nAgent: D\u1ea1 v\u00e2ng. [happy] D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 m\u00ecnh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u0110\u1ed5i xe m\u1edbi.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: C\u00f3 r\u1ed3i, c\u00f3 r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: N\u00f3 qua th\u00e1ng sau.\nAgent: ...\nClient: D\u1ea1 ch\u00edn.\nAgent: D\u1ea1 v\u00e2ng. [happy] D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: T\u1edbi-- Trong l\u00e0 t\u1edbi th\u00e1ng 9 m\u00ecnh m\u1edbi b\u00e1n l\u1eadn. M\u00ecnh l\u1ea5y xe kia m\u00ecnh m\u1edbi b\u00e1n c\u00e1i xe n\u00e0y.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: Kho\u1ea3ng cu\u1ed1i th\u00e1ng 9.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 kho\u1ea3ng cu\u1ed1i th\u00e1ng ch\u00edn \u1ea1. D\u1ea1 m\u00ecnh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Ch\u1ed3ng c\u1ee7a ch\u1ecb \u0111\u00e2u bi\u1ebft gi\u00e1 bao nhi\u00eau \u0111\u00e2u. Xem nh\u01b0 nh\u00e0 b\u00ean m\u00ecnh c\u00f3 \u0111\u1ecbnh gi\u00e1 gi\u00f9m coi kho\u1ea3ng c\u1ee1 bao nhi\u00eau ch\u1ecb th\u1ea5y \u0111\u01b0\u1ee3c th\u00ec ch\u1ecb b\u00e1n th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng. [happy] D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Ch\u1eafc r\u1ed3i. D\u1ea1.\u1ede h\u00f4ng em nh\u1edd \u0111\u1ecbnh gi\u00e1 v\u1edbi b\u00ean ch\u1ecb th\u00f4i ha, c\u00e1i \u0111\u01b0\u1ee3c th\u00ec ch\u1ecb b\u00e1n, c\u00f2n h\u00f4ng \u0111\u01b0\u1ee3c th\u00ec th\u00f4i. Ch\u1ecb gi\u00fap \u0111\u1ecbnh gi\u00e1 b\u00ean ch\u1ecb th\u00f4i \u0111\u01b0\u1ee3c r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. [happy] D\u1ea1 em ghi nh\u1eadn nhu c\u1ea7u \u0111\u1ecbnh gi\u00e1 xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm...\nClient: \u1eeam. \u1eea, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: ...hay nh\u1eafn tin t\u1eeb...\nClient: Kh\u00f4ng, nh\u1eadn \u0111\u01b0\u1ee3c tr\u1eafng s\u1ed1 l\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. [happy] D\u1ea1 em \u0111\u00e3 ghi...\nClient: Ch\u1eb3ng sao t\u1eeb ng\u01b0\u1eddi l\u1ea1.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3...\nClient: D\u1ea1 v\u00e2ng.\nAgent: ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo, anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: \u1eeam.\nAgent: D\u1ea1 em...\nClient: Sao c\u00e1i c\u00e1i n\u00e0y? H\u1eedm?\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
680ms
14/08 09:19
▸ Input
{
"sales_slack_id": "U04QK6ZJTHN",
"sku": "FB-8RYHL4W9",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1786673463.978389"
}
✓
CRM_APIS
217ms
14/08 09:19
✓
CRM_ACTIVITIES
171ms
14/08 09:19
✓
SLACK_AUDIO
4.4s
14/08 09:19
✓
UPDATE_CLOSING
124ms
14/08 09:19
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Vy Thanh Van đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Hyundai i10 2017 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Ừ, đúng rồi. Ừ. Agent: Dạ... Client: Đúng rồi. Agent: Dạ vâng ạ. [happy] Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không ạ. Agent: Dạ vâng. [happy] Vậy cho em xác nhận lại xe mình là đời sản xuất năm hai không mười bảy phải không ạ? Client: Đúng rồi. Agent: Dạ vâng. [happy] Hiện ... Client: Dạ, mà cho chị hỏi cái, cái đó nếu mà bán là phải tính phí không em? Tính cái phí, ơ, phần trăm hả, khi mà bán thành công hả? Agent: Dạ đúng rồi ạ. Bên em chỉ thu phí dịch vụ khi mình bán xe thành công thôi ạ. Dạ không biết mình có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ờ, không em chỉ tính là mình định giá giúp cho chị xem cái xe đó cỡ bán được bao nhiêu không? Agent: Dạ vâng. [happy] Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Khu vực Bình Dương, Bình Dương cũ ạ, giờ là thuộc thành phố Hồ Chí Minh. Agent: Dạ em ghi nhận là xe mình ở Bình Dương ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Sau chín chục ngàn á. Agent: Dạ chín mươi ngàn kilomet ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không chị ha? Client: Ừm. Client: Đúng, đúng rồi, đúng rồi, chính xác. Agent: ... Client: Sẽ chỉ mau đi bảo dưỡng, mới đăng kiểm xong. Agent: Dạ vâng. [happy] Dạ em ghi nhận ạ. Dạ mình bán xe lần này vì lý do gì ạ? Client: Đổi xe mới. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Có rồi, có rồi. Agent: Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Nó qua tháng sau. Agent: ... Client: Dạ chín. Agent: Dạ vâng. [happy] Dạ hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Tới-- Trong là tới tháng 9 mình mới bán lận. Mình lấy xe kia mình mới bán cái xe này. Agent: Dạ vâng. ... Client: Khoảng cuối tháng 9. Agent: Dạ em ghi nhận là khoảng cuối tháng chín ạ. Dạ mình mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Chồng của chị đâu biết giá bao nhiêu đâu. Xem như nhà bên mình có định giá giùm coi khoảng cỡ bao nhiêu chị thấy được thì chị bán thôi. Agent: Dạ vâng. [happy] Dạ vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai ngàn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Dạ không biết mình có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Chắc rồi. Dạ.Ở hông em nhờ định giá với bên chị thôi ha, cái được thì chị bán, còn hông được thì thôi. Chị giúp định giá bên chị thôi được rồi. Agent: Dạ vâng. [happy] Dạ em ghi nhận nhu cầu định giá xe của mình rồi ạ. Dạ anh chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh chị không ạ? Số này mình có chặn tìm kiếm... Client: Ừm. Ừ, đúng rồi, đúng rồi. Agent: ...hay nhắn tin từ... Client: Không, nhận được trắng số lạ không. Agent: Dạ vâng. [happy] Dạ em đã ghi... Client: Chẳng sao từ người lạ. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ... Client: Dạ vâng. Agent: tiếp tục ạ. Sau khi kết bạn Zalo, anh chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: OK. Client: Ừm. Agent: Dạ em... Client: Sao cái cái này? Hửm? Agent: Dạ em cảm ơn chị ạ...