ed76976c-15f9-465c-bcd0-96d9492f49c0
SUCCESS
Time
25/09/2026 14:28:20
Duration
3m 24s
Campaign
-
Conversation ID
conv_5901m3bqe5xpfdrrd5rbp6wv680e
Recording
AI Extraction
odo
110000
loan
KHÔNG VAY NGÂN HÀNG
year
2019
status
SUCCESS
summary
Agent gọi cho anh Trần Tuấn Phương để hỗ trợ bán xe Mitsubishi Xpander 2019. Khách xác nhận xe chính chủ, không vay ngân hàng, đã chạy 110.000 km, không đâm đụng hay ngập nước. Khách muốn bán nhanh để đổi sang xe VinFast, giá mong muốn 320 triệu đồng. Agent đã xác nhận số Zalo, đọc lại giá, thông báo phí dịch vụ 1% và hướng dẫn gửi ảnh qua Zalo.
is_owner
CHÍNH CHỦ
location
Sóc Trăng
intention
FAST
is_silent
-
info_score
10
is_closing
True
car_history
Chưa đâm đụng, chưa ngập nước, xe cá nhân
sale_reason
Muốn đổi xe mới (VinFast)
zalo_status
TRUE
asking_price
320000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
33ms
25/09 14:28
▸ Input
{
"phone": null
}
▸ Output
{
"car_brand": "mitsubishi",
"car_model": "xpander",
"lead_id": "ed76976c-15f9-465c-bcd0-96d9492f49c0",
"name": "Tr\u1ea7n Tu\u1ea5n ph\u01b0\u01a1ng ",
"sales": "U0BMT8M99QE",
"sku": "SKU-REXMXY"
}
✓
FILTER_SALES
5ms
25/09 14:28
▸ Input
{
"sales_slack_id": "U0BMT8M99QE"
}
▸ Output
{
"decision": "CALL"
}
✓
VARS_CACHE
25/09 14:28
{
"built_at": "2026-09-25 07:28:20.665118+00:00",
"car_id": "e7ac0391-cb75-4b1b-9e1c-ab7446240d2e",
"source": "cache"
}
✓
PREPARE_CALL
517ms
25/09 14:28
▸ Input
{
"car_brand": "mitsubishi",
"car_model": "xpander",
"name": "Tr\u1ea7n Tu\u1ea5n ph\u01b0\u01a1ng ",
"sku": "SKU-REXMXY"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790321295.419869",
"variables": {
"anh_chi": "anh",
"car_make": "mitsubishi xpander 2019",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 110000, gi\u00e1 mong mu\u1ed1n: 320000000, v\u1ecb tr\u00ed: SocTrang",
"user_name": "Tr\u1ea7n Tu\u1ea5n ph\u01b0\u01a1ng "
}
}
✓
OUTBOUND_CALL
9.1s
25/09 14:28
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0857235247",
"variables": {
"anh_chi": "anh",
"car_make": "mitsubishi xpander 2019",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 110000, gi\u00e1 mong mu\u1ed1n: 320000000, v\u1ecb tr\u00ed: SocTrang",
"user_name": "Tr\u1ea7n Tu\u1ea5n ph\u01b0\u01a1ng "
}
}
▸ Output
{
"conversation_id": "conv_5901m3bqe5xpfdrrd5rbp6wv680e",
"raw": {
"conversation_id": "conv_5901m3bqe5xpfdrrd5rbp6wv680e",
"message": "Outbound call initiated",
"sip_call_id": "SCL_ARSPigFFDVAG",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
25/09 14:32
▸ Input
{
"conversation_id": "conv_5901m3bqe5xpfdrrd5rbp6wv680e"
}
▸ Output
{
"duration_secs": 204,
"status": "done"
}
✓
TRANSCRIPT
25/09 14:32
▸ Input
{
"raw_turns": 43
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ea7n Tu\u1ea5n ph\u01b0\u01a1ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mitsubishi xpander 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. \u00c0.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f3, c\u00f3.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh hi\u1ec7n t\u1ea1i v\u1eabn...\nClient: Ch\u01b0a mua xe c\u1ee7a b\u1ea1n.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh hi\u1ec7n t\u1ea1i v\u1eabn c\u00f2n \u0111ang vay g\u00f3p ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1. Xe m\u00ecnh mua ti\u1ec1n m\u1eb7t m\u00e0.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i. V\u1eady l\u00e0 xe m\u00ecnh mua ti\u1ec1n m\u1eb7t v\u00e0 l\u00e0 ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u lu\u00f4n \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf S\u00f3c Tr\u0103ng, kh\u00f4ng bi\u1ebft c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang \u1eddi.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m m\u01b0\u1eddi ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Mua xe VinFast.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh mu\u1ed1n \u0111\u1ed5i sang xe VinFast \u1ea1. B\u00ean em c\u00f3 li\u00ean k\u1ebft v\u1edbi VinFast v\u00e0 BYD \u0111\u1ec3 \u0111\u1ed5i x\u0103ng sang \u0111i\u1ec7n v\u1edbi gi\u00e1 t\u1ed1t h\u01a1n gi\u00e1 ni\u00eam y\u1ebft t\u1ea1i h\u00e3ng, anh quan t\u00e2m d\u00f2ng xe n\u00e0o c\u1ee9 nh\u1eafn b\u1ea1n chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 b\u1ea1n t\u01b0 v\u1ea5n chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh qua Zalo \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa...\nClient: Ph\u1ea3i kh\u00f4ng? C\u1eeda xe n\u00e0y l\u00e0 \u0111\u1ed5i xe m\u1edbi li\u1ec1n.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u00ecnh mu\u1ed1n \u0111\u1ed5i xe m\u1edbi li\u1ec1n \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1. \u1eeam.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 2968,
"turns": 41
}
✓
AI_EXTRACTION
6.1s
25/09 14:32
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ea7n Tu\u1ea5n ph\u01b0\u01a1ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mitsubishi xpander 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. \u00c0.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f3, c\u00f3.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh hi\u1ec7n t\u1ea1i v\u1eabn...\nClient: Ch\u01b0a mua xe c\u1ee7a b\u1ea1n.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh hi\u1ec7n t\u1ea1i v\u1eabn c\u00f2n \u0111ang vay g\u00f3p ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1. Xe m\u00ecnh mua ti\u1ec1n m\u1eb7t m\u00e0.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i. V\u1eady l\u00e0 xe m\u00ecnh mua ti\u1ec1n m\u1eb7t v\u00e0 l\u00e0 ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u lu\u00f4n \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf S\u00f3c Tr\u0103ng, kh\u00f4ng bi\u1ebft c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang \u1eddi.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m m\u01b0\u1eddi ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Mua xe VinFast.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh mu\u1ed1n \u0111\u1ed5i sang xe VinFast \u1ea1. B\u00ean em c\u00f3 li\u00ean k\u1ebft v\u1edbi VinFast v\u00e0 BYD \u0111\u1ec3 \u0111\u1ed5i x\u0103ng sang \u0111i\u1ec7n v\u1edbi gi\u00e1 t\u1ed1t h\u01a1n gi\u00e1 ni\u00eam y\u1ebft t\u1ea1i h\u00e3ng, anh quan t\u00e2m d\u00f2ng xe n\u00e0o c\u1ee9 nh\u1eafn b\u1ea1n chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 b\u1ea1n t\u01b0 v\u1ea5n chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh qua Zalo \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa...\nClient: Ph\u1ea3i kh\u00f4ng? C\u1eeda xe n\u00e0y l\u00e0 \u0111\u1ed5i xe m\u1edbi li\u1ec1n.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u00ecnh mu\u1ed1n \u0111\u1ed5i xe m\u1edbi li\u1ec1n \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1. \u1eeam.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "320000000",
"car_history": "Ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng, ch\u01b0a ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n",
"fee_confirmed": "TRUE",
"info_score": 10,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "S\u00f3c Tr\u0103ng",
"odo": "110000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe m\u1edbi (VinFast)",
"status": "SUCCESS",
"summary": "Agent g\u1ecdi cho anh Tr\u1ea7n Tu\u1ea5n Ph\u01b0\u01a1ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u00e1n xe Mitsubishi Xpander 2019. Kh\u00e1ch x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 110.000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh \u0111\u1ec3 \u0111\u1ed5i sang xe VinFast, gi\u00e1 mong mu\u1ed1n 320 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn s\u1ed1 Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, th\u00f4ng b\u00e1o ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh qua Zalo.",
"year": "2019",
"zalo_status": "TRUE"
}
✓
SLACK_POST
725ms
25/09 14:32
▸ Input
{
"sales_slack_id": "U0BMT8M99QE",
"sku": "SKU-REXMXY",
"status": "SUCCESS",
"summary": "Agent g\u1ecdi cho anh Tr\u1ea7n Tu\u1ea5n Ph\u01b0\u01a1ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u00e1n xe Mitsubishi Xpander 2019. Kh\u00e1ch x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 110.000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh \u0111\u1ec3 \u0111\u1ed5i sang xe VinFast, gi\u00e1 mong mu\u1ed1n 320 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn s\u1ed1 Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, th\u00f4ng b\u00e1o ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh qua Zalo."
}
▸ Output
{
"posted": true,
"thread_ts": "1790321295.419869"
}
✓
CRM_APIS
433ms
25/09 14:32
✓
CRM_ACTIVITIES
211ms
25/09 14:32
✓
SLACK_AUDIO
4.7s
25/09 14:32
✓
UPDATE_CLOSING
255ms
25/09 14:32
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Trần Tuấn phương đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe mitsubishi xpander 2019 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng rồi. À. Agent: Dạ... Client: Đúng rồi. Agent: Dạ em cảm ơn anh. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Có, có. Agent: Dạ vậy là xe mình hiện tại vẫn... Client: Chưa mua xe của bạn. Agent: Dạ vậy là xe mình hiện tại vẫn còn đang vay góp ngân hàng đúng không ạ? Client: Không ạ. Xe mình mua tiền mặt mà. Agent: Dạ em hiểu rồi. Vậy là xe mình mua tiền mặt và là chính chủ từ đầu luôn ạ. Dạ cho em xác nhận lại ... Client: Đúng rồi. Agent: Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười chín phải không anh? Client: Đúng rồi. Agent: Dạ em cảm ơn anh. Em thấy địa chỉ của anh ở Sóc Trăng, không biết có đúng không ạ? Client: Đúng ời. Agent: Dạ em cảm ơn anh. Dạ xe mình hiện đã chạy khoảng một trăm mười nghìn kilomet, đúng không ạ? Client: Đúng rồi. Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Đúng rồi. Agent: Dạ em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Đúng rồi. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Mua xe VinFast. Agent: Dạ em ghi nhận mình muốn đổi sang xe VinFast ạ. Bên em có liên kết với VinFast và BYD để đổi xăng sang điện với giá tốt hơn giá niêm yết tại hãng, anh quan tâm dòng xe nào cứ nhắn bạn chuyên viên bên em để bạn tư vấn chi tiết chương trình qua Zalo ạ. Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Dạ. Agent: Dạ mình dự kiến khoảng bao lâu nữa... Client: Phải không? Cửa xe này là đổi xe mới liền. Agent: Dạ vậy là mình muốn đổi xe mới liền đúng không ạ? Client: Dạ. Ừm. Agent: Dạ em ghi nhận ạ. Dạ em thấy mức giá mong muốn của anh là ba trăm hai mươi triệu đồng, có đúng không ạ? Client: Đúng rồi. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm hai mươi triệu đồng đúng không ạ? Client: Đúng ạ. Agent: Dạ em ghi nhận mức giá mong muốn ba trăm hai mươi triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn... Client: Đúng rồi. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Rồi. Agent: Dạ em cảm ơn anh ạ. Chúc anh một ngày tốt lành ạ.