98aea4b3-4f1a-40d4-ba48-fde60fb38eb5
SUCCESS
Time
20/08/2026 16:13:31
Duration
3m 24s
Campaign
-
Conversation ID
conv_4601m0f76wrvfb9r3k80ncf19n2k
Recording
AI Extraction
odo
CHƯA RÕ
loan
CÒN VAY NGÂN HÀNG
year
2024
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và khách hàng Anh Tuyết về việc bán xe Honda CRV 2024. Khách xác nhận xe chính chủ, còn vay ngân hàng, ở Bình Dương, không va chạm/ngập, muốn bán trong 1 tuần với giá 930 triệu. Agent đã xác nhận Zalo, đọc lại giá, nói phí dịch vụ 1% và hướng dẫn gửi ảnh. Khách đồng ý và cuộc gọi kết thúc tốt đẹp.
is_owner
CHÍNH CHỦ
location
Bình Dương
intention
FAST
is_silent
-
info_score
9
is_closing
True
car_history
Xe không va chạm, không ngập nước, mua mới chính chủ.
sale_reason
Không thích xe
zalo_status
TRUE
asking_price
930000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
15ms
20/08 16:13
▸ Input
{
"phone": "0907678970"
}
▸ Output
{
"car_brand": "Honda",
"car_model": "CRV",
"lead_id": "98aea4b3-4f1a-40d4-ba48-fde60fb38eb5",
"name": "Anh Tuyet Nguyen",
"sales": "U09ECRJ1JJY",
"sku": "FB-3UCG2XCF"
}
✓
FILTER_SALES
14ms
20/08 16:13
▸ Input
{
"sales_slack_id": "U09ECRJ1JJY"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 5s
20/08 16:14
▸ Input
{
"car_brand": "Honda",
"car_model": "CRV",
"name": "Anh Tuyet Nguyen",
"sku": "FB-3UCG2XCF"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1787217097.591419",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Honda CRV 2024",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Anh Tuyet Nguyen"
}
}
✓
OUTBOUND_CALL
12.4s
20/08 16:14
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0907678970",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Honda CRV 2024",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Anh Tuyet Nguyen"
}
}
▸ Output
{
"conversation_id": "conv_4601m0f76wrvfb9r3k80ncf19n2k",
"raw": {
"conversation_id": "conv_4601m0f76wrvfb9r3k80ncf19n2k",
"message": "Outbound call initiated",
"sip_call_id": "SCL_coYyqZq7KFha",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
20/08 16:18
▸ Input
{
"conversation_id": "conv_4601m0f76wrvfb9r3k80ncf19n2k"
}
▸ Output
{
"duration_secs": 204,
"status": "done"
}
✓
TRANSCRIPT
20/08 16:18
▸ Input
{
"raw_turns": 56
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Anh Tuyet Nguyen \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Honda CRV 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f3 em.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 v\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 em ch\u01b0a ...\nClient: 2024.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi s\u1ea3n...\nClient: 2024.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai t\u01b0 \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 em ch\u01b0a nghe r\u00f5 \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: B\u00ecnh D\u01b0\u01a1ng.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111ang \u1edf B\u00ecnh D\u01b0\u01a1ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: B\u00ecnh D\u01b0\u01a1ng, B\u00ecnh D\u01b0\u01a1ng. \u1eeam. 18 ng\u00e0y.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y \u0111\u01b0\u1ee3c m\u01b0\u1eddi t\u00e1m ng\u00e0y \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb...\nClient: M\u01b0\u1eddi t\u00e1m ng\u00e0y.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y \u0111\u01b0\u1ee3c m\u01b0\u1eddi t\u00e1m ng\u00e0y \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Ski kh\u00f4ng th\u00edch.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng th\u00edch \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam, t\u1ea7m, \u1edd, m\u1ed9t tu\u1ea7n.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 em ch\u01b0a nghe r\u00f5 \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap...\nClient: \u00c0, 930. T\u1eeb, t\u1eeb 930 tr\u1edf l\u00ean.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ch\u00edn tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 ...\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ch\u00edn tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n...\nClient: M\u00e0y k\u1ef3 nhi\u00ean s\u1ed1 l\u00e0 ai?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: Th\u0103m em. \u1eeam. \u1eeam.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t...\nClient: \u1eeam, ok em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!\nClient: \u1eeam. R\u1ed3i, ok.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!\nClient: \u1eeam. D\u1ea1.\nAgent: D\u1ea1 em...",
"length": 3335,
"turns": 54
}
✓
AI_EXTRACTION
13.7s
20/08 16:19
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Anh Tuyet Nguyen \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Honda CRV 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f3 em.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 v\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 em ch\u01b0a ...\nClient: 2024.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi s\u1ea3n...\nClient: 2024.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai t\u01b0 \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 em ch\u01b0a nghe r\u00f5 \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: B\u00ecnh D\u01b0\u01a1ng.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111ang \u1edf B\u00ecnh D\u01b0\u01a1ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: B\u00ecnh D\u01b0\u01a1ng, B\u00ecnh D\u01b0\u01a1ng. \u1eeam. 18 ng\u00e0y.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y \u0111\u01b0\u1ee3c m\u01b0\u1eddi t\u00e1m ng\u00e0y \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb...\nClient: M\u01b0\u1eddi t\u00e1m ng\u00e0y.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y \u0111\u01b0\u1ee3c m\u01b0\u1eddi t\u00e1m ng\u00e0y \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Ski kh\u00f4ng th\u00edch.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng th\u00edch \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam, t\u1ea7m, \u1edd, m\u1ed9t tu\u1ea7n.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 em ch\u01b0a nghe r\u00f5 \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap...\nClient: \u00c0, 930. T\u1eeb, t\u1eeb 930 tr\u1edf l\u00ean.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ch\u00edn tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 ...\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ch\u00edn tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n...\nClient: M\u00e0y k\u1ef3 nhi\u00ean s\u1ed1 l\u00e0 ai?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: Th\u0103m em. \u1eeam. \u1eeam.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t...\nClient: \u1eeam, ok em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!\nClient: \u1eeam. R\u1ed3i, ok.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!\nClient: \u1eeam. D\u1ea1.\nAgent: D\u1ea1 em..."
}
▸ Output
{
"asking_price": "930000000",
"car_history": "Xe kh\u00f4ng va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, mua m\u1edbi ch\u00ednh ch\u1ee7.",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "C\u00d2N VAY NG\u00c2N H\u00c0NG",
"location": "B\u00ecnh D\u01b0\u01a1ng",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "Kh\u00f4ng th\u00edch xe",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng Anh Tuy\u1ebft v\u1ec1 vi\u1ec7c b\u00e1n xe Honda CRV 2024. Kh\u00e1ch x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, c\u00f2n vay ng\u00e2n h\u00e0ng, \u1edf B\u00ecnh D\u01b0\u01a1ng, kh\u00f4ng va ch\u1ea1m/ng\u1eadp, mu\u1ed1n b\u00e1n trong 1 tu\u1ea7n v\u1edbi gi\u00e1 930 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac t\u1ed1t \u0111\u1eb9p.",
"year": "2024",
"zalo_status": "TRUE"
}
✓
SLACK_POST
667ms
20/08 16:19
▸ Input
{
"sales_slack_id": "U09ECRJ1JJY",
"sku": "FB-3UCG2XCF",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng Anh Tuy\u1ebft v\u1ec1 vi\u1ec7c b\u00e1n xe Honda CRV 2024. Kh\u00e1ch x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, c\u00f2n vay ng\u00e2n h\u00e0ng, \u1edf B\u00ecnh D\u01b0\u01a1ng, kh\u00f4ng va ch\u1ea1m/ng\u1eadp, mu\u1ed1n b\u00e1n trong 1 tu\u1ea7n v\u1edbi gi\u00e1 930 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac t\u1ed1t \u0111\u1eb9p."
}
▸ Output
{
"posted": true,
"thread_ts": "1787217097.591419"
}
✓
CRM_APIS
362ms
20/08 16:19
✓
CRM_ACTIVITIES
143ms
20/08 16:19
✓
SLACK_AUDIO
4.1s
20/08 16:19
✓
UPDATE_CLOSING
164ms
20/08 16:19
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Anh Tuyet Nguyen đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Honda CRV 2024 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi chị do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình mua mới chính chủ từ đầu đúng không ạ? Client: Ừm. Client: Đúng rồi ạ. Agent: Dạ em ghi nhận ạ. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Có em. Agent: Dạ xe mình hiện còn vay góp ngân hàng ạ. Dạ vậy xe mình đời sản xuất năm bao nhiêu ạ? Client: Ừm. Agent: Dạ em chưa ... Client: 2024. Agent: Dạ em ghi nhận xe mình đời sản... Client: 2024. Agent: Dạ em ghi nhận xe mình đời sản xuất năm hai không hai tư ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ừm. Agent: Dạ em chưa nghe rõ ạ, chị nói lại giúp em với ạ. Client: Bình Dương. Agent: Dạ em ghi nhận xe mình đang ở Bình Dương ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Bình Dương, Bình Dương. Ừm. 18 ngày. Agent: Dạ em ghi nhận xe mình đã chạy được mười tám ngày ạ. Dạ không biết xe mình có từng va chạm nặng hay bị... Client: Mười tám ngày. Agent: Dạ em ghi nhận xe mình đã chạy được mười tám ngày ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không ơi. Agent: Dạ em ghi nhận ạ. Dạ chị bán xe lần này vì lý do gì ạ? Client: Ski không thích. Agent: Dạ em ghi nhận mình bán xe vì không thích ạ. Dạ hiện tại anh chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ừm. Client: Ừm, tầm, ờ, một tuần. Agent: Dạ em ghi nhận mình có kế hoạch bán xe trong khoảng một tuần ạ. Dạ anh chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm. Agent: Dạ em chưa nghe rõ ạ, chị nói lại giúp... Client: À, 930. Từ, từ 930 trở lên. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ chín trăm ba mươi triệu đồng đúng không ạ? Client: Ừm. Agent: Dạ em ghi nhận mức giá ... Client: Đúng ạ. Agent: Dạ em ghi nhận mức giá mong muốn chín trăm ba mươi triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm. Client: Ừm. Client: Ừm. Client: Ừm. Agent: Dạ em chưa nghe được phản hồi từ mình, em xin phép chuyển sang câu tiếp theo nhé ạ. Dạ anh chị cho em xác nhận số điện... Client: Mày kỳ nhiên số là ai? Agent: Dạ em bên Vu-Ca ạ. Dạ anh chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh chị không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Ừm. Đúng rồi. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Thăm em. Ừm. Ừm. Agent: Dạ em cảm ơn chị ạ. Chúc chị một ngày tốt... Client: Ừm, ok em. Agent: Dạ em cảm ơn chị ạ. Chúc chị một ngày tốt lành! Client: Ừm. Rồi, ok. Agent: Dạ em cảm ơn chị ạ. Chúc chị một ngày tốt lành! Client: Ừm. Dạ. Agent: Dạ em...