{
  "phone": "0903402198"
}

{
  "sales_slack_id": "U08R0HVRB9A"
}

{
  "car_brand": "Sunny",
  "car_model": "xv",
  "name": "Tong Thanh",
  "sku": "FB-Y5SPDYK2"
}

{
  "agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
  "phone": "0903402198",
  "variables": {
    "anh_chi": "anh",
    "car_make": "Sunny xv 2013",
    "data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
    "user_name": "Tong Thanh"
  }
}

{
  "conversation_id": "conv_7401kzdzp620e44tt1qbkb1kk9je"
}

{
  "raw_turns": 74
}

{
  "model": "DeepSeek-V4-Flash",
  "system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n   - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n   - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n   - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n   - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n     a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n     b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n     c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n     d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n     e. info_score \u2265 7.\n     N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n   - \u0027CALL BACK\u0027:\n     \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n     \u2022 Ho\u1eb7c info_score \u003c 7.\n     \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
  "transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tong Thanh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Sunny xv 2013 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Em c\u00f3 ph\u1ea3i l\u00e0 Tong Thanh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? \u1edc. Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Sunny xv 2013 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. \u1edc. D\u1ea1, xe n\u00e0y l\u00e0 t\u00f4i m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u.\nAgent: D\u1ea1 em c\u1ea3m...\nClient: \u1edc, hai ng\u00e0y r\u1ee7 th\u1ee9 hai r\u1ed3i.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Anh ch\u1ee7 th\u1ee9 hai k\u00eca.\nAgent: D\u1ea1 anh l\u00e0 ch\u1ee7 th\u1ee9 hai c\u1ee7a xe \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1...\nClient: Anh ch\u1ee7 th\u1ee9? D\u1ea1, anh l\u00e0 ch\u1ee7 th\u1ee9 hai c\u1ee7a xe \u1ea1. \u1edc, \u1edd.\nAgent: D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 ...\nClient: R\u1ed3i, em n\u00f3i \u0111i. D\u1ea1, em n\u00f3i \u0111i.\nAgent: D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: H\u1ea3? D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1? \u0110ang ch\u00ednh ch\u1ee7 \u00e1.\nAgent: D\u1ea1 xe m\u00ecnh \u0111ang ch\u00ednh ch\u1ee7 \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Qu\u1eb9t- \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. -th\u00ec c\u1ee9 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1...\nClient: C\u00f3, c\u00f3.\nAgent: D\u1ea1 xe m\u00ecnh c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t ...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u...\nClient: \u1edc, kh\u00f4ng vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Anh kh\u00f4ng qua ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 xe m\u00ecnh kh\u00f4ng vay ng\u00e2n h\u00e0ng...\nClient: Kh\u00f4ng ph\u1ea3i ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 xe m\u00ecnh kh\u00f4ng vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t...\nClient: \u1edc. D\u1ea1 xin m\u00ecnh kh\u00f4ng ph\u1ea3i l\u00e0 th\u1eb1ng n\u00e0y. \u1eea, kh\u00f4ng ph\u1ea3i. Xem l\u1ea1i, xem m\u00ecnh l\u00e0 th\u1eb1ng n\u00e0y.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Anh kh\u00f4ng ph\u1ea3i ng\u00e2n h\u00e0ng, nh\u00e1.\nAgent: D\u1ea1 xe m\u00ecnh kh\u00f4ng vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng...\nClient: \u1eea. D\u1ea1 cho em th\u00f4ng b\u00e1o y\u00eau c\u1ea7u thanh to\u00e1n.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. D\u1ea1, em xin l\u1ed7i anh. Th\u00ec c\u1edd t\u00ednh nhi\u1ec1u h\u01a1n m\u1eb7t ti\u1ec1n n\u00ean em ch\u01b0a ghi k\u1ef3 \u1ea1. \u1eeam.\nAgent: D\u1ea1...\nClient: Anh kh\u00f4ng quay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 xe m\u00ecnh kh\u00f4ng vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m...\nClient: D\u1ea1 nghe r\u00f5 r\u1ed3i. \u1eeam.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1,...\nClient: D\u1ea1 v\u00e2ng \u1ea1.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ba ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u0110i v\u00e0o, \u0111i v\u00e0o n\u00e0o \u0111i. \u1edc, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ...\nClient: Anh, \u1edd, c\u00e1i xe n\u00e0y anh \u1edf khu v\u1ef1c \u1edf H\u00e0 N\u1ed9i nh\u01b0ng anh \u0111ang \u0111i c\u00f4ng t\u00e1c, anh \u0111i c\u00f4ng t\u00e1c H\u00e0 T\u0129nh.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u1edf H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: R\u1ed3i. \u1eeam.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i...\nClient: Hai ba ng\u00e0n, hai ba v\u1ea1n.\nAgent: D\u1ea1 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i ba ng\u00e0n kilomet \u1ea1. ...\nClient: Hai m\u01b0\u01a1i ba v\u1ea1n?\nAgent: D\u1ea1 hai m\u01b0\u01a1i ba v\u1ea1n \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh...\nClient: \u1eeam, hai ba v\u1ea1n.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec ...\nClient: D\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng c\u00f3 va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh...\nClient: Ch\u01b0a, ch\u01b0a t\u1eebng, ch\u01b0a t\u1eebng.\nAgent: D\u1ea1 anh b\u00e1n ...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Anh b\u00e1n xe... H\u1ea3?\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: Th\u00ec anh \u0111\u1ed5i xe m\u1edbi \u0111\u00e2y, \u0111\u0103ng k\u00fd xe m\u1edbi.\nAgent: D\u1ea1 anh \u0111\u1ed5i xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe...\nClient: \u0110\u1ed5i xe, \u0111\u1ed5i xe. Mua xe m\u1edbi.\nAgent: D\u1ea1 anh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eea. D\u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u ...\nClient: D\u1ea1, em \u0111\u00e3 t\u00ecm hi\u1ec3u r\u1ed3i, anh \u1ea1. C\u00e1i B, C, B c\u0169. D\u1ea1, em c\u00f3 n\u00f3i anh, em ng\u1ed3i gi\u1edbi thi\u1ec7u r\u1ed3i anh \u1ea1. Anh t\u00ecm C, D c\u0169 nh\u00e9.\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: Khi\u1ebfp! D\u1ea1.\nAgent: D\u1ea1 em xin...\nClient: Th\u00f4i nh\u1eafn, nh\u1eafn \u0111i, nh\u1eafn. Em nh\u1eafn tin \u0111i, anh \u0111ang b\u1eadn, t\u00ed anh v\u00e0o em \u0111\u1ec3 tham kh\u1ea3o c\u0169ng \u0111\u01b0\u1ee3c nh\u00e9.\nAgent: D\u1ea1...\nClient: Anh g\u1eedi \u0111i\u1ec7n tho\u1ea1i t\u00ed, t\u00ed anh"
}

{
  "sales_slack_id": "U08R0HVRB9A",
  "sku": "FB-Y5SPDYK2",
  "status": "CALL BACK",
  "summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 t\u00edn hi\u1ec7u, agent ph\u1ea3i xin l\u1ed7i v\u00e0 y\u00eau c\u1ea7u kh\u00e1ch n\u00f3i l\u1ea1i nhi\u1ec1u l\u1ea7n. Kh\u00e1ch l\u00e0 ch\u1ee7 th\u1ee9 hai \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u1eddi 2013, \u1edf H\u00e0 N\u1ed9i, \u0111\u00e3 ch\u1ea1y 230.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi v\u00e0 \u0111\u00e3 t\u00ecm hi\u1ec3u m\u1eabu xe kh\u00e1c. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac khi kh\u00e1ch y\u00eau c\u1ea7u nh\u1eafn tin v\u00ec \u0111ang b\u1eadn, agent ch\u01b0a k\u1ecbp x\u00e1c nh\u1eadn Zalo, gi\u00e1 b\u00e1n, ph\u00ed d\u1ecbch v\u1ee5 hay h\u01b0\u1edbng d\u1eabn cu\u1ed1i."
}