a2044004-26a2-46ee-9ee7-edcaa9508a26
SUCCESS
Time
31/07/2026 08:42:13
Duration
4m 45s
Campaign
-
Conversation ID
conv_2201kytxc819ef1bv8wyg9fe8zjr
Recording
AI Extraction
odo
25000
loan
KHÔNG VAY NGÂN HÀNG
year
2022
status
SUCCESS
summary
Agent gọi cho chị Bùi Thị Ngọc, chủ xe Hyundai Accent 2022. Xe mua mới chính chủ, không vay ngân hàng, đã chạy 25.000 km, không va chạm nặng hay ngập nước. Khách muốn bán xe để đổi xe mới, dự kiến bán trong 4 tháng nhưng cần gấp trong 1 tuần. Giá mong muốn 410 triệu đồng, agent đã đọc lại giá và xác nhận. Agent thông báo phí dịch vụ 1%, kết nối hơn 2000 người mua, và hướng dẫn gửi ảnh qua Zalo. Khách xác nhận số Zalo đúng và đồng ý hợp tác.
is_owner
CHÍNH CHỦ
location
Hà Nội, Bắc Từ Liêm
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Không va chạm nặng hay ngập nước
sale_reason
Muốn đổi xe mới
zalo_status
TRUE
asking_price
410000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
148ms
31/07 08:42
▸ Input
{
"phone": "0986128585"
}
▸ Output
{
"car_brand": "hyundai",
"car_model": "accent",
"lead_id": "a2044004-26a2-46ee-9ee7-edcaa9508a26",
"name": "B\u00f9i Th\u1ecb Ng\u1ecdc",
"sales": "U087LQGNVUL",
"sku": "SKU-KQNUFV"
}
✓
PREPARE_CALL
3.0s
31/07 08:42
▸ Input
{
"car_brand": "hyundai",
"car_model": "accent",
"name": "B\u00f9i Th\u1ecb Ng\u1ecdc",
"sku": "SKU-KQNUFV"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785462012.639869",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "hyundai accent 2022",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Trong 1 tu\u1ea7n, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 25000, gi\u00e1 mong mu\u1ed1n: 410000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "B\u00f9i Th\u1ecb Ng\u1ecdc"
}
}
✓
OUTBOUND_CALL
13.2s
31/07 08:42
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0986128585",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "hyundai accent 2022",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Trong 1 tu\u1ea7n, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 25000, gi\u00e1 mong mu\u1ed1n: 410000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "B\u00f9i Th\u1ecb Ng\u1ecdc"
}
}
▸ Output
{
"conversation_id": "conv_2201kytxc819ef1bv8wyg9fe8zjr",
"raw": {
"conversation_id": "conv_2201kytxc819ef1bv8wyg9fe8zjr",
"message": "Outbound call initiated",
"sip_call_id": "SCL_yJre8m7ptsJL",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
31/07 08:50
▸ Input
{
"conversation_id": "conv_2201kytxc819ef1bv8wyg9fe8zjr"
}
▸ Output
{
"duration_secs": 285,
"status": "done"
}
✓
TRANSCRIPT
31/07 08:50
▸ Input
{
"raw_turns": 49
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb B\u00f9i Th\u1ecb Ng\u1ecdc \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe hyundai accent 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea, \u0111\u00fang r\u1ed3i.\u1eea, em \u01a1i.\nAgent: D\u1ea1 v\u00e2ng. Em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 xe...\nClient: Kh\u00f4ng, em \u1ea1. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng ch\u1ecb ha?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. Em c\u1ea3m \u01a1n ch\u1ecb. ...\nClient: \u1edc, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: B\u1eafc T\u1eeb Li\u00eam.\nAgent: D\u1ea1 B\u1eafc T\u1eeb Li\u00eam. Em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. Em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea. \u1eea.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, \u1eeb, ch\u1ecb c\u00f3 \u1ea5y r\u1ed3i. Ch\u1eddi, ch\u1ecb c\u00f3 m\u1ee5c \u0111\u00edch mua xe g\u00ec r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Th\u00ec \u00e0, ch\u1ecb b\u00e1n th\u00ec ch\u1ecb \u1ea5y l\u1ea5y th\u00f4i, ch\u1ecb b\u00e1n r\u1ed3i th\u00ec ch\u1ecb, ch\u1ecb mua.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n ch\u1ecb ha?\nClient: B\u1ed1n th\u00e1ng n\u1eefa. C\u00f2n, c\u00f2n ti\u1ebfng \u0111\u01b0\u1ee3c m\u1ed9t tu\u1ea7n n\u1eefa. Th\u00e1ng \u0111\u1ee7 l\u1ea1i.\nAgent: D\u1ea1 m\u1ed9t tu\u1ea7n n\u1eefa. Em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a ch\u1ecb l\u00e0 b\u1ed1n tr\u0103m m\u01b0\u1eddi tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, v\u00ec th\u1ebf l\u00e0 ch\u1ecb, ch\u1ecb \u0111\u00e3 l\u00e0m th\u00eam nhi\u1ec1u vi\u1ec7c \u0111\u1ec3 g\u00e0n l\u00ean. V\u00ed d\u1ee5 nh\u01b0 l\u00e0 b\u1ecdc da, r\u1ed3i c\u00e1c trong-- b\u00ean trong n\u1ed9i th\u1ea5t c\u1ee7a ch\u1ee7 nh\u00e0, \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady m\u1ee9c gi\u00e1 b\u1ed1n tr\u0103m m\u01b0\u1eddi tri\u1ec7u \u0111\u1ed3ng l\u00e0 m\u1ee9c gi\u00e1 m\u00ecnh mong mu\u1ed1n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: ...\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m m\u01b0\u1eddi tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: ...\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m m\u01b0\u1eddi tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u00c0.\nAgent: D\u1ea1 anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea, kh\u00f4ng, hi\u1ec7n t\u1ea1i th\u00ec \u1ea5y ch\u01b0a nh\u1ea3y \u0111\u1ea5y. \u00dd l\u00e0 ch\u1ecb mu\u1ed1n h\u1ecfi nh\u01b0 th\u1ebf c\u00f2n c\u00f3 h\u1ed7 tr\u1ee3 th\u00ec h\u1ed7 tr\u1ee3 c\u00e1i \u1ea5y nhanh kh\u00f4ng? Ch\u1ecb c\u00f2n \u0111ang b\u1eadn.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: C\u00f3 g\u00ec th\u00ec li\u00ean l\u1ea1c l\u1ea1i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe...\nClient: C\u00f3, c\u1ee9 g\u1ecdi cho ch\u1ecb, \u00fd l\u00e0 c\u00f3 \u00fd l\u00e0 c\u1ee9 g\u1ecdi cho ch\u1ecb th\u00ec, \u1eebm, ch\u1ecb m\u1edbi \u1ea5y \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em \u0111\u00e3...\nClient: D\u1ea1 v\u00e2ng. \u1eeam, v\u00e2ng. \u1eeam, v\u00e2ng. \u1eeam, v\u00e2ng. \u1eeam, v\u00e2ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng...\nClient: Em g\u1eedi xong th\u00f4ng tin xong ch\u01b0a v\u1eady nh\u1edd?\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. S\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo, anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 3451,
"turns": 47
}
✓
AI_EXTRACTION
5.5s
31/07 08:50
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb B\u00f9i Th\u1ecb Ng\u1ecdc \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe hyundai accent 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea, \u0111\u00fang r\u1ed3i.\u1eea, em \u01a1i.\nAgent: D\u1ea1 v\u00e2ng. Em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 xe...\nClient: Kh\u00f4ng, em \u1ea1. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng ch\u1ecb ha?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. Em c\u1ea3m \u01a1n ch\u1ecb. ...\nClient: \u1edc, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: B\u1eafc T\u1eeb Li\u00eam.\nAgent: D\u1ea1 B\u1eafc T\u1eeb Li\u00eam. Em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. Em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea. \u1eea.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, \u1eeb, ch\u1ecb c\u00f3 \u1ea5y r\u1ed3i. Ch\u1eddi, ch\u1ecb c\u00f3 m\u1ee5c \u0111\u00edch mua xe g\u00ec r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Th\u00ec \u00e0, ch\u1ecb b\u00e1n th\u00ec ch\u1ecb \u1ea5y l\u1ea5y th\u00f4i, ch\u1ecb b\u00e1n r\u1ed3i th\u00ec ch\u1ecb, ch\u1ecb mua.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n ch\u1ecb ha?\nClient: B\u1ed1n th\u00e1ng n\u1eefa. C\u00f2n, c\u00f2n ti\u1ebfng \u0111\u01b0\u1ee3c m\u1ed9t tu\u1ea7n n\u1eefa. Th\u00e1ng \u0111\u1ee7 l\u1ea1i.\nAgent: D\u1ea1 m\u1ed9t tu\u1ea7n n\u1eefa. Em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a ch\u1ecb l\u00e0 b\u1ed1n tr\u0103m m\u01b0\u1eddi tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, v\u00ec th\u1ebf l\u00e0 ch\u1ecb, ch\u1ecb \u0111\u00e3 l\u00e0m th\u00eam nhi\u1ec1u vi\u1ec7c \u0111\u1ec3 g\u00e0n l\u00ean. V\u00ed d\u1ee5 nh\u01b0 l\u00e0 b\u1ecdc da, r\u1ed3i c\u00e1c trong-- b\u00ean trong n\u1ed9i th\u1ea5t c\u1ee7a ch\u1ee7 nh\u00e0, \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady m\u1ee9c gi\u00e1 b\u1ed1n tr\u0103m m\u01b0\u1eddi tri\u1ec7u \u0111\u1ed3ng l\u00e0 m\u1ee9c gi\u00e1 m\u00ecnh mong mu\u1ed1n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: ...\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m m\u01b0\u1eddi tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: ...\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m m\u01b0\u1eddi tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u00c0.\nAgent: D\u1ea1 anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea, kh\u00f4ng, hi\u1ec7n t\u1ea1i th\u00ec \u1ea5y ch\u01b0a nh\u1ea3y \u0111\u1ea5y. \u00dd l\u00e0 ch\u1ecb mu\u1ed1n h\u1ecfi nh\u01b0 th\u1ebf c\u00f2n c\u00f3 h\u1ed7 tr\u1ee3 th\u00ec h\u1ed7 tr\u1ee3 c\u00e1i \u1ea5y nhanh kh\u00f4ng? Ch\u1ecb c\u00f2n \u0111ang b\u1eadn.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: C\u00f3 g\u00ec th\u00ec li\u00ean l\u1ea1c l\u1ea1i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe...\nClient: C\u00f3, c\u1ee9 g\u1ecdi cho ch\u1ecb, \u00fd l\u00e0 c\u00f3 \u00fd l\u00e0 c\u1ee9 g\u1ecdi cho ch\u1ecb th\u00ec, \u1eebm, ch\u1ecb m\u1edbi \u1ea5y \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em \u0111\u00e3...\nClient: D\u1ea1 v\u00e2ng. \u1eeam, v\u00e2ng. \u1eeam, v\u00e2ng. \u1eeam, v\u00e2ng. \u1eeam, v\u00e2ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng...\nClient: Em g\u1eedi xong th\u00f4ng tin xong ch\u01b0a v\u1eady nh\u1edd?\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. S\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo, anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "410000000",
"car_history": "Kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, B\u1eafc T\u1eeb Li\u00eam",
"odo": "25000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe m\u1edbi",
"status": "SUCCESS",
"summary": "Agent g\u1ecdi cho ch\u1ecb B\u00f9i Th\u1ecb Ng\u1ecdc, ch\u1ee7 xe Hyundai Accent 2022. Xe mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 25.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi, d\u1ef1 ki\u1ebfn b\u00e1n trong 4 th\u00e1ng nh\u01b0ng c\u1ea7n g\u1ea5p trong 1 tu\u1ea7n. Gi\u00e1 mong mu\u1ed1n 410 tri\u1ec7u \u0111\u1ed3ng, agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i gi\u00e1 v\u00e0 x\u00e1c nh\u1eadn. Agent th\u00f4ng b\u00e1o ph\u00ed d\u1ecbch v\u1ee5 1%, k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh qua Zalo. Kh\u00e1ch x\u00e1c nh\u1eadn s\u1ed1 Zalo \u0111\u00fang v\u00e0 \u0111\u1ed3ng \u00fd h\u1ee3p t\u00e1c.",
"year": "2022",
"zalo_status": "TRUE"
}
✓
SLACK_POST
620ms
31/07 08:50
▸ Input
{
"sales_slack_id": "U087LQGNVUL",
"sku": "SKU-KQNUFV",
"status": "SUCCESS",
"summary": "Agent g\u1ecdi cho ch\u1ecb B\u00f9i Th\u1ecb Ng\u1ecdc, ch\u1ee7 xe Hyundai Accent 2022. Xe mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 25.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi, d\u1ef1 ki\u1ebfn b\u00e1n trong 4 th\u00e1ng nh\u01b0ng c\u1ea7n g\u1ea5p trong 1 tu\u1ea7n. Gi\u00e1 mong mu\u1ed1n 410 tri\u1ec7u \u0111\u1ed3ng, agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i gi\u00e1 v\u00e0 x\u00e1c nh\u1eadn. Agent th\u00f4ng b\u00e1o ph\u00ed d\u1ecbch v\u1ee5 1%, k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh qua Zalo. Kh\u00e1ch x\u00e1c nh\u1eadn s\u1ed1 Zalo \u0111\u00fang v\u00e0 \u0111\u1ed3ng \u00fd h\u1ee3p t\u00e1c."
}
▸ Output
{
"posted": true,
"thread_ts": "1785462012.639869"
}
✓
CRM_APIS
216ms
31/07 08:50
✓
CRM_ACTIVITIES
178ms
31/07 08:50
✓
SLACK_AUDIO
3.6s
31/07 08:50
✓
UPDATE_CLOSING
137ms
31/07 08:50
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Bùi Thị Ngọc đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe hyundai accent 2022 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừ, đúng rồi.Ừ, em ơi. Agent: Dạ vâng. Em cảm ơn chị ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ. Agent: Dạ xe... Client: Không, em ạ. Không, không, không. Agent: Dạ vâng, em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai hai phải không chị ha? Client: Đúng rồi. Agent: Dạ vâng. Em cảm ơn chị. ... Client: Ờ, đúng rồi ạ. Agent: Dạ em thấy địa chỉ của chị ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Bắc Từ Liêm. Agent: Dạ Bắc Từ Liêm. Em ghi nhận ạ. Dạ em thấy xe đã chạy khoảng hai mươi lăm nghìn kilomet, đúng không ạ? Client: Dạ. Agent: Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không. Agent: Dạ vâng. Em ghi nhận ạ. Dạ em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Ừ. Ừ. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: À, ừ, chị có ấy rồi. Chời, chị có mục đích mua xe gì rồi. Agent: Dạ vâng. Vậy mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Thì à, chị bán thì chị ấy lấy thôi, chị bán rồi thì chị, chị mua. Agent: Dạ vâng. Vậy hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn chị ha? Client: Bốn tháng nữa. Còn, còn tiếng được một tuần nữa. Tháng đủ lại. Agent: Dạ một tuần nữa. Em ghi nhận ạ. Dạ em thấy mức giá mong muốn của chị là bốn trăm mười triệu đồng, có đúng không ạ? Client: À, vì thế là chị, chị đã làm thêm nhiều việc để gàn lên. Ví dụ như là bọc da, rồi các trong-- bên trong nội thất của chủ nhà, ạ. Agent: Dạ vâng. Vậy mức giá bốn trăm mười triệu đồng là mức giá mình mong muốn, đúng không ạ? Client: ... Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ bốn trăm mười triệu đồng đúng không ạ? Client: ... Agent: Dạ em ghi nhận mức giá mong muốn bốn trăm mười triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: À. Agent: Dạ anh chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừ, không, hiện tại thì ấy chưa nhảy đấy. Ý là chị muốn hỏi như thế còn có hỗ trợ thì hỗ trợ cái ấy nhanh không? Chị còn đang bận. Agent: Dạ vâng. ... Client: Có gì thì liên lạc lại. Agent: Dạ vâng. Dạ anh chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh chị không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Đúng. Agent: Dạ em đã ghi nhận thông tin xe... Client: Có, cứ gọi cho chị, ý là có ý là cứ gọi cho chị thì, ừm, chị mới ấy được. Agent: Dạ em đã... Client: Dạ vâng. Ừm, vâng. Ừm, vâng. Ừm, vâng. Ừm, vâng. Agent: Dạ em đã ghi nhận thông... Client: Em gửi xong thông tin xong chưa vậy nhờ? Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ. Sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo, anh chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Rồi. Agent: Dạ vâng, em cảm ơn chị ạ. Chúc chị một ngày tốt lành ạ.