8aa0cc24-ed51-46ba-99e2-732441405912
SUCCESS
Time
18/08/2026 10:20:02
Duration
2m 13s
Campaign
-
Conversation ID
conv_2001m09e48ykejaat7gskn6nqa7c
Recording
AI Extraction
odo
10000
loan
CHƯA RÕ
year
2023
status
SUCCESS
summary
Agent gọi cho khách Phan Hoang, xác nhận xe Kia Cerato đời 2023, đã chạy 10,000 km, chưa va chạm hay ngập nước. Khách cần bán trong 1-2 tuần vì cần vốn, giá mong muốn 480 triệu đồng. Agent đã xác nhận giá, nói rõ phí dịch vụ 1% và kết nối hơn 2000 người mua tiềm năng. Khách chưa xác nhận Zalo, cuộc gọi kết thúc với khách hẹn xem xét.
is_owner
CHÍNH CHỦ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
7
is_closing
-
car_history
Chưa va chạm nặng hay ngập nước.
sale_reason
Cần vốn/tiền mặt
zalo_status
FALSE
asking_price
480000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
35ms
18/08 10:20
▸ Input
{
"phone": "0394442688"
}
▸ Output
{
"car_brand": "kia",
"car_model": "cerato",
"lead_id": "8aa0cc24-ed51-46ba-99e2-732441405912",
"name": "Phan hoang",
"sales": "U087LQGNVUL",
"sku": "SKU-PU339B"
}
✓
FILTER_SALES
21ms
18/08 10:20
▸ Input
{
"sales_slack_id": "U087LQGNVUL"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.2s
18/08 10:20
▸ Input
{
"car_brand": "kia",
"car_model": "cerato",
"name": "Phan hoang",
"sku": "SKU-PU339B"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1787023080.702589",
"variables": {
"anh_chi": "anh",
"car_make": "kia cerato 2022",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t, odo: 10000, gi\u00e1 mong mu\u1ed1n: 480000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Phan hoang"
}
}
✓
OUTBOUND_CALL
6.4s
18/08 10:20
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0394442688",
"variables": {
"anh_chi": "anh",
"car_make": "kia cerato 2022",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t, odo: 10000, gi\u00e1 mong mu\u1ed1n: 480000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Phan hoang"
}
}
▸ Output
{
"conversation_id": "conv_2001m09e48ykejaat7gskn6nqa7c",
"raw": {
"conversation_id": "conv_2001m09e48ykejaat7gskn6nqa7c",
"message": "Outbound call initiated",
"sip_call_id": "SCL_ojV9gR5MVSSy",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
18/08 10:24
▸ Input
{
"conversation_id": "conv_2001m09e48ykejaat7gskn6nqa7c"
}
▸ Output
{
"duration_secs": 133,
"status": "done"
}
✓
TRANSCRIPT
18/08 10:24
▸ Input
{
"raw_turns": 28
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Phan hoang \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe kia cerato 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eeam. \u1eeam.\nClient: Xe c\u1ee7a em l\u00e0 xe 2022, 2023.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2022 ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1.\nAgent: D\u1ea1 em th\u1ea5y ...\nClient: Xe c\u1ee7a em 2023 nh\u01b0ng em \u1ea5y c\u1ee7a ch\u1ecb \u1edf \u0111\u1ea5y l\u00e0 2022 l\u00e0 cao nh\u1ea5t n\u00ean em \u1ea5n...\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2023 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: V\u00e2ng \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi 2023 \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u01b0\u1eddi ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: V\u00e2ng.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, ch\u01b0a.\nAgent: D\u1ea1 v\u1eady l\u00e0 t\u1ed1t qu\u00e1 \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n v\u1ed1n ho\u1eb7c ti\u1ec1n m\u1eb7t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Tu\u1ea7n, hai tu\u1ea7n \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 kho\u1ea3ng m\u1ed9t \u0111\u1ebfn hai tu\u1ea7n \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 b\u1ed1n tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: V\u00e2ng.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: V\u00e2ng \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n...\nClient: M\u1ed9t ph\u1ea7n tr\u0103m l\u00e0 bao ti\u1ec1n v\u1eady?\nAgent: D\u1ea1 m\u1ed9t ph\u1ea7n tr\u0103m s\u1ebd t\u00ednh tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng c\u1ee7a xe \u1ea1. V\u00ed d\u1ee5 n\u1ebfu xe m\u00ecnh b\u00e1n \u0111\u01b0\u1ee3c b\u1ed1n tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng th\u00ec ph\u00ed d\u1ecbch v\u1ee5 s\u1ebd l\u00e0 b\u1ed1n tri\u1ec7u t\u00e1m tr\u0103m ngh\u00ecn \u0111\u1ed3ng \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u00c0, ok. \u0110\u1ec3 em c\u1ea3m \u01a1n nh\u00e1, \u0111\u1ec3 em xem.\nAgent: D\u1ea1 v\u00e2ng...",
"length": 1962,
"turns": 26
}
✓
AI_EXTRACTION
2m 20s
18/08 10:26
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Phan hoang \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe kia cerato 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eeam. \u1eeam.\nClient: Xe c\u1ee7a em l\u00e0 xe 2022, 2023.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2022 ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1.\nAgent: D\u1ea1 em th\u1ea5y ...\nClient: Xe c\u1ee7a em 2023 nh\u01b0ng em \u1ea5y c\u1ee7a ch\u1ecb \u1edf \u0111\u1ea5y l\u00e0 2022 l\u00e0 cao nh\u1ea5t n\u00ean em \u1ea5n...\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2023 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: V\u00e2ng \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi 2023 \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u01b0\u1eddi ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: V\u00e2ng.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, ch\u01b0a.\nAgent: D\u1ea1 v\u1eady l\u00e0 t\u1ed1t qu\u00e1 \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n v\u1ed1n ho\u1eb7c ti\u1ec1n m\u1eb7t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Tu\u1ea7n, hai tu\u1ea7n \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 kho\u1ea3ng m\u1ed9t \u0111\u1ebfn hai tu\u1ea7n \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 b\u1ed1n tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: V\u00e2ng.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: V\u00e2ng \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n...\nClient: M\u1ed9t ph\u1ea7n tr\u0103m l\u00e0 bao ti\u1ec1n v\u1eady?\nAgent: D\u1ea1 m\u1ed9t ph\u1ea7n tr\u0103m s\u1ebd t\u00ednh tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng c\u1ee7a xe \u1ea1. V\u00ed d\u1ee5 n\u1ebfu xe m\u00ecnh b\u00e1n \u0111\u01b0\u1ee3c b\u1ed1n tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng th\u00ec ph\u00ed d\u1ecbch v\u1ee5 s\u1ebd l\u00e0 b\u1ed1n tri\u1ec7u t\u00e1m tr\u0103m ngh\u00ecn \u0111\u1ed3ng \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u00c0, ok. \u0110\u1ec3 em c\u1ea3m \u01a1n nh\u00e1, \u0111\u1ec3 em xem.\nAgent: D\u1ea1 v\u00e2ng..."
}
▸ Output
{
"asking_price": "480000000",
"car_history": "Ch\u01b0a va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc.",
"fee_confirmed": "TRUE",
"info_score": 7,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "10000",
"sale_reason": "C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t",
"status": "SUCCESS",
"summary": "Agent g\u1ecdi cho kh\u00e1ch Phan Hoang, x\u00e1c nh\u1eadn xe Kia Cerato \u0111\u1eddi 2023, \u0111\u00e3 ch\u1ea1y 10,000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch c\u1ea7n b\u00e1n trong 1-2 tu\u1ea7n v\u00ec c\u1ea7n v\u1ed1n, gi\u00e1 mong mu\u1ed1n 480 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng. Kh\u00e1ch ch\u01b0a x\u00e1c nh\u1eadn Zalo, cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi kh\u00e1ch h\u1eb9n xem x\u00e9t.",
"year": "2023",
"zalo_status": "FALSE"
}
✓
SLACK_POST
682ms
18/08 10:26
▸ Input
{
"sales_slack_id": "U087LQGNVUL",
"sku": "SKU-PU339B",
"status": "SUCCESS",
"summary": "Agent g\u1ecdi cho kh\u00e1ch Phan Hoang, x\u00e1c nh\u1eadn xe Kia Cerato \u0111\u1eddi 2023, \u0111\u00e3 ch\u1ea1y 10,000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch c\u1ea7n b\u00e1n trong 1-2 tu\u1ea7n v\u00ec c\u1ea7n v\u1ed1n, gi\u00e1 mong mu\u1ed1n 480 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng. Kh\u00e1ch ch\u01b0a x\u00e1c nh\u1eadn Zalo, cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi kh\u00e1ch h\u1eb9n xem x\u00e9t."
}
▸ Output
{
"posted": true,
"thread_ts": "1787023080.702589"
}
✓
CRM_APIS
302ms
18/08 10:26
✓
CRM_ACTIVITIES
121ms
18/08 10:26
✓
SLACK_AUDIO
3.6s
18/08 10:26
✓
UPDATE_CLOSING
156ms
18/08 10:26
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Phan hoang đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe kia cerato 2022 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Ừm. Ừm. Client: Xe của em là xe 2022, 2023. Agent: Dạ cho em xác nhận lại xe mình là đời sản xuất năm 2022 phải không anh? Client: Dạ. Agent: Dạ em thấy ... Client: Xe của em 2023 nhưng em ấy của chị ở đấy là 2022 là cao nhất nên em ấn... Agent: Dạ em hiểu rồi ạ. Vậy là xe mình đời sản xuất năm 2023 đúng không ạ? Client: Vâng ạ. Agent: Dạ em ghi nhận xe mình đời 2023 ạ. Dạ xe mình hiện đã chạy khoảng mười nghìn kilomet, đúng không ạ? Client: Vâng. Agent: Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không, chưa. Agent: Dạ vậy là tốt quá ạ. Dạ em thấy mình bán xe vì cần vốn hoặc tiền mặt, đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Tuần, hai tuần được. Agent: Dạ em ghi nhận là khoảng một đến hai tuần ạ. Dạ em thấy mức giá mong muốn của anh là bốn trăm tám mươi triệu đồng, có đúng không ạ? Client: Vâng. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ bốn trăm tám mươi triệu đồng đúng không ạ? Client: Vâng ạ. Agent: Dạ em ghi nhận mức giá mong muốn bốn trăm tám mươi triệu đồng của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán... Client: Một phần trăm là bao tiền vậy? Agent: Dạ một phần trăm sẽ tính trên giá bán cuối cùng của xe ạ. Ví dụ nếu xe mình bán được bốn trăm tám mươi triệu đồng thì phí dịch vụ sẽ là bốn triệu tám trăm nghìn đồng ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: À, ok. Để em cảm ơn nhá, để em xem. Agent: Dạ vâng...