d15ff505-a18d-437f-8df2-137d84877048
FAILED
Time
12/08/2026 14:09:47
Duration
3m 18s
Campaign
-
Conversation ID
conv_5501kztcyqvjeh5a0z5tv8nb37kj
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
197ms
12/08 14:09
▸ Input
{
"phone": "0818100113"
}
▸ Output
{
"car_brand": "volkswagen",
"car_model": "passat",
"lead_id": "d15ff505-a18d-437f-8df2-137d84877048",
"name": "V\u0169 th\u1ecd",
"sales": "U0BLXQCLA3D",
"sku": "SKU-SZNQHC"
}
✓
FILTER_SALES
4ms
12/08 14:09
▸ Input
{
"sales_slack_id": "U0BLXQCLA3D"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.2s
12/08 14:09
▸ Input
{
"car_brand": "volkswagen",
"car_model": "passat",
"name": "V\u0169 th\u1ecd",
"sku": "SKU-SZNQHC"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786518467.032759",
"variables": {
"anh_chi": "anh",
"car_make": "volkswagen passat 2018",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 34879, gi\u00e1 mong mu\u1ed1n: 800000000, v\u1ecb tr\u00ed: TP.HCM. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "V\u0169 th\u1ecd"
}
}
✓
OUTBOUND_CALL
1m 17s
12/08 14:11
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0818100113",
"variables": {
"anh_chi": "anh",
"car_make": "volkswagen passat 2018",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 34879, gi\u00e1 mong mu\u1ed1n: 800000000, v\u1ecb tr\u00ed: TP.HCM. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "V\u0169 th\u1ecd"
}
}
▸ Output
{
"conversation_id": "conv_5501kztcyqvjeh5a0z5tv8nb37kj",
"raw": {
"conversation_id": "conv_5501kztcyqvjeh5a0z5tv8nb37kj",
"message": "Outbound call initiated",
"sip_call_id": "SCL_X7K3wNZgvSdp",
"success": true
},
"retries": 1
}
✓
WAIT_CONVERSATION
4m 0s
12/08 14:15
▸ Input
{
"conversation_id": "conv_5501kztcyqvjeh5a0z5tv8nb37kj"
}
▸ Output
{
"duration_secs": 198,
"status": "done"
}
✓
TRANSCRIPT
12/08 14:15
▸ Input
{
"raw_turns": 27
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh V\u0169 th\u1ecd \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe volkswagen passat 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1 v\u00e2ng. D\u1ea1 v\u00e2ng. D\u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: T\u1ea1i v\u00ec anh, anh, anh b\u00e1n d\u00f9m, \u1edd, anh, anh, anh b\u00e1n d\u00f9m, \u1edd, ng\u01b0\u1eddi quen th\u00f4i ch\u1ee9 kh\u00f4ng ph\u1ea3i c\u1ee7a anh.\nAgent: D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Kh\u00f4ng, c\u00f3 ngh\u0129a l\u00e0, \u1edd, kh\u00f4ng c\u00f3 \u1ee7y quy\u1ec1n g\u00ec h\u1ebft \u00e1. T\u1ea1i v\u00ec, \u1edd, ch\u00ednh ch\u1ee7 \u00e1, m\u00e0 b\u1ea1n anh b\u00e2y gi\u1edd, \u01a1, nh\u1edd anh b\u00e1n h\u1ed9 th\u00f4i ch\u1ee9 kh\u00f4ng ph\u1ea3i g\u00ec h\u1ebft. Anh \u1edd, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng ph\u1ea3i ch\u1ee7 hay g\u00ec h\u1ebft \u00e1. C\u00f3 ngh\u0129a l\u00e0 v\u1eabn l\u00e0 t\u00ean c\u1ee7a ch\u1ee7 b\u00ecnh th\u01b0\u1eddng \u1ea5y. T\u1ea1i v\u00ec b\u1ea1n c\u1ee7a anh, \u01a1, k\u00eau anh, \u01a1, h\u1ecfi d\u00f9ng b\u00ean em th\u00f4i m\u00e0.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean b\u1ea1n c\u1ee7a anh \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em x\u00e1c...\nClient: Kh\u00f4ng, kh\u00f4ng em, kh\u00f4ng em.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: T\u1ea1i b\u00e2y gi\u1edd b\u1ea1n, \u1edd, b\u1ea1n, b\u1ea1n anh, b\u1ea1n anh \u0111i, \u1edd, \u0111i, \u0111i, \u01a1, n\u01b0\u1edbc ngo\u00e0i, \u0111\u1ecba ch\u1ec9 c\u1ee7a anh, b\u1ea1n chung c\u01b0 th\u00ec b\u00e2y gi\u1edd anh g\u1ecdi sao ta? B\u00e2y gi\u1edd, \u01a1, m\u00ecnh n\u00f3i chung l\u00e0 b\u00e2y gi\u1edd b\u1ea1n anh nh\u1edd anh b\u00e1n h\u1ed9 ch\u1ee9 c\u1ea7n, \u1edd, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ecba ch\u1ec9 th\u00ec c\u00f3-- n\u1ebfu m\u00e0 v\u00ed d\u1ee5 em c\u00f3 ng\u01b0\u1eddi quen mua th\u00ec anh g\u1eedi cho c\u00e1i s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a, c\u1ee7a, c\u1ee7a ch\u00ednh ch\u1ee7 th\u00ec, \u1edd, em v\u1edbi b\u1ea1n anh t\u1ef1 li\u00ean h\u1ec7. T\u1ea1i v\u00ec anh ch\u1ec9 c\u00f3 h\u1ecfi d\u00f9m th\u00f4i, b\u1ea1n, b\u1ea1n kh\u00f4ng bi\u1ebft, \u1edd, c\u0169ng kh\u00f4ng bi\u1ebft l\u00e0 b\u00e1n bao nhi\u00eau ti\u1ec1n, c\u0169ng kh\u00f4ng bi\u1ebft l\u00e0, l\u00e0 mua b\u00e1n l\u00e0m sao th\u00ec h\u1ecfi anh th\u00ec anh, \u01a1, ch\u1ec9 d\u00f9m v\u1eady th\u00f4i ch\u1ee9 anh kh\u00f4ng, kh\u00f4ng...\u1edc, kh\u00f4ng l\u1eafm, \u01a1, r\u00f5 l\u00e0 nh\u01b0 n\u00e0o. V\u1edbi h\u00ecnh \u1ea3nh xe ho\u1eb7c nh\u01b0 n\u00e0o em-- b\u00ean em c\u00f3, c\u00f3, \u01a1, \u1ea5y, c\u1ea7n th\u00ec anh g\u1eedi qua cho coi th\u00f4i.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u0111\u00e2y em.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh th\u00ec kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u1eadn B\u00ecnh Th\u1ea1nh.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe \u1edf Qu\u1eadn B\u00ecnh Th\u1ea1nh \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i b\u1ed1n ngh\u00ecn t\u00e1m tr\u0103m b\u1ea3y m\u01b0\u01a1i ch\u00edn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00e2m \u0111\u1ee5ng, \u1edd, anh ng\u1eadp n\u01b0\u1edbc th\u00ec ch\u1eafc kh\u00f4ng nh\u01b0ng m\u00e0 \u0111\u00e2m \u0111\u1ee5ng th\u00ec anh kh\u00f4ng bi\u1ebft. \u1edc.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady \u0111\u1ec3 em ghi nh\u1eadn l\u00e0 m\u00ecnh ch\u01b0a r\u00f5 v\u1ec1 t\u00ecnh tr\u1ea1ng \u0111\u00e2m \u0111\u1ee5ng c\u1ee7a xe \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n...",
"length": 2934,
"turns": 27
}
✓
AI_EXTRACTION
2m 30s
12/08 14:17
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh V\u0169 th\u1ecd \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe volkswagen passat 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1 v\u00e2ng. D\u1ea1 v\u00e2ng. D\u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: T\u1ea1i v\u00ec anh, anh, anh b\u00e1n d\u00f9m, \u1edd, anh, anh, anh b\u00e1n d\u00f9m, \u1edd, ng\u01b0\u1eddi quen th\u00f4i ch\u1ee9 kh\u00f4ng ph\u1ea3i c\u1ee7a anh.\nAgent: D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Kh\u00f4ng, c\u00f3 ngh\u0129a l\u00e0, \u1edd, kh\u00f4ng c\u00f3 \u1ee7y quy\u1ec1n g\u00ec h\u1ebft \u00e1. T\u1ea1i v\u00ec, \u1edd, ch\u00ednh ch\u1ee7 \u00e1, m\u00e0 b\u1ea1n anh b\u00e2y gi\u1edd, \u01a1, nh\u1edd anh b\u00e1n h\u1ed9 th\u00f4i ch\u1ee9 kh\u00f4ng ph\u1ea3i g\u00ec h\u1ebft. Anh \u1edd, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng ph\u1ea3i ch\u1ee7 hay g\u00ec h\u1ebft \u00e1. C\u00f3 ngh\u0129a l\u00e0 v\u1eabn l\u00e0 t\u00ean c\u1ee7a ch\u1ee7 b\u00ecnh th\u01b0\u1eddng \u1ea5y. T\u1ea1i v\u00ec b\u1ea1n c\u1ee7a anh, \u01a1, k\u00eau anh, \u01a1, h\u1ecfi d\u00f9ng b\u00ean em th\u00f4i m\u00e0.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean b\u1ea1n c\u1ee7a anh \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em x\u00e1c...\nClient: Kh\u00f4ng, kh\u00f4ng em, kh\u00f4ng em.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: T\u1ea1i b\u00e2y gi\u1edd b\u1ea1n, \u1edd, b\u1ea1n, b\u1ea1n anh, b\u1ea1n anh \u0111i, \u1edd, \u0111i, \u0111i, \u01a1, n\u01b0\u1edbc ngo\u00e0i, \u0111\u1ecba ch\u1ec9 c\u1ee7a anh, b\u1ea1n chung c\u01b0 th\u00ec b\u00e2y gi\u1edd anh g\u1ecdi sao ta? B\u00e2y gi\u1edd, \u01a1, m\u00ecnh n\u00f3i chung l\u00e0 b\u00e2y gi\u1edd b\u1ea1n anh nh\u1edd anh b\u00e1n h\u1ed9 ch\u1ee9 c\u1ea7n, \u1edd, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ecba ch\u1ec9 th\u00ec c\u00f3-- n\u1ebfu m\u00e0 v\u00ed d\u1ee5 em c\u00f3 ng\u01b0\u1eddi quen mua th\u00ec anh g\u1eedi cho c\u00e1i s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a, c\u1ee7a, c\u1ee7a ch\u00ednh ch\u1ee7 th\u00ec, \u1edd, em v\u1edbi b\u1ea1n anh t\u1ef1 li\u00ean h\u1ec7. T\u1ea1i v\u00ec anh ch\u1ec9 c\u00f3 h\u1ecfi d\u00f9m th\u00f4i, b\u1ea1n, b\u1ea1n kh\u00f4ng bi\u1ebft, \u1edd, c\u0169ng kh\u00f4ng bi\u1ebft l\u00e0 b\u00e1n bao nhi\u00eau ti\u1ec1n, c\u0169ng kh\u00f4ng bi\u1ebft l\u00e0, l\u00e0 mua b\u00e1n l\u00e0m sao th\u00ec h\u1ecfi anh th\u00ec anh, \u01a1, ch\u1ec9 d\u00f9m v\u1eady th\u00f4i ch\u1ee9 anh kh\u00f4ng, kh\u00f4ng...\u1edc, kh\u00f4ng l\u1eafm, \u01a1, r\u00f5 l\u00e0 nh\u01b0 n\u00e0o. V\u1edbi h\u00ecnh \u1ea3nh xe ho\u1eb7c nh\u01b0 n\u00e0o em-- b\u00ean em c\u00f3, c\u00f3, \u01a1, \u1ea5y, c\u1ea7n th\u00ec anh g\u1eedi qua cho coi th\u00f4i.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u0111\u00e2y em.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh th\u00ec kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u1eadn B\u00ecnh Th\u1ea1nh.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe \u1edf Qu\u1eadn B\u00ecnh Th\u1ea1nh \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i b\u1ed1n ngh\u00ecn t\u00e1m tr\u0103m b\u1ea3y m\u01b0\u01a1i ch\u00edn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00e2m \u0111\u1ee5ng, \u1edd, anh ng\u1eadp n\u01b0\u1edbc th\u00ec ch\u1eafc kh\u00f4ng nh\u01b0ng m\u00e0 \u0111\u00e2m \u0111\u1ee5ng th\u00ec anh kh\u00f4ng bi\u1ebft. \u1edc.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady \u0111\u1ec3 em ghi nh\u1eadn l\u00e0 m\u00ecnh ch\u01b0a r\u00f5 v\u1ec1 t\u00ecnh tr\u1ea1ng \u0111\u00e2m \u0111\u1ee5ng c\u1ee7a xe \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
629ms
12/08 14:17
▸ Input
{
"sales_slack_id": "U0BLXQCLA3D",
"sku": "SKU-SZNQHC",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1786518467.032759"
}
✓
CRM_APIS
191ms
12/08 14:17
✓
CRM_ACTIVITIES
139ms
12/08 14:17
✓
SLACK_AUDIO
2.9s
12/08 14:17
✓
UPDATE_CLOSING
146ms
12/08 14:17
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Vũ thọ đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe volkswagen passat 2018 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Dạ vâng. Dạ vâng. Dạ. Agent: dạ, em nắm thông tin của mình ạ!... Client: Tại vì anh, anh, anh bán dùm, ờ, anh, anh, anh bán dùm, ờ, người quen thôi chứ không phải của anh. Agent: Dạ vậy hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Không, có nghĩa là, ờ, không có ủy quyền gì hết á. Tại vì, ờ, chính chủ á, mà bạn anh bây giờ, ơ, nhờ anh bán hộ thôi chứ không phải gì hết. Anh ờ, không, không, không phải chủ hay gì hết á. Có nghĩa là vẫn là tên của chủ bình thường ấy. Tại vì bạn của anh, ơ, kêu anh, ơ, hỏi dùng bên em thôi mà. Agent: Dạ em hiểu rồi ạ. Vậy hiện tại giấy đăng ký xe đang đứng tên bạn của anh đúng không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ em ghi nhận ạ. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Đúng rồi em. Agent: Dạ em xác... Client: Không, không em, không em. Agent: Dạ vâng, em ghi nhận là xe không còn vay góp ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười tám phải không anh? Client: Đúng rồi, đúng rồi. Agent: Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Tại bây giờ bạn, ờ, bạn, bạn anh, bạn anh đi, ờ, đi, đi, ơ, nước ngoài, địa chỉ của anh, bạn chung cư thì bây giờ anh gọi sao ta? Bây giờ, ơ, mình nói chung là bây giờ bạn anh nhờ anh bán hộ chứ cần, ờ, số điện thoại, địa chỉ thì có-- nếu mà ví dụ em có người quen mua thì anh gửi cho cái số điện thoại của, của, của chính chủ thì, ờ, em với bạn anh tự liên hệ. Tại vì anh chỉ có hỏi dùm thôi, bạn, bạn không biết, ờ, cũng không biết là bán bao nhiêu tiền, cũng không biết là, là mua bán làm sao thì hỏi anh thì anh, ơ, chỉ dùm vậy thôi chứ anh không, không...Ờ, không lắm, ơ, rõ là như nào. Với hình ảnh xe hoặc như nào em-- bên em có, có, ơ, ấy, cần thì anh gửi qua cho coi thôi. Agent: Dạ em hiểu ạ. Vậy hiện tại xe mình đang ở khu vực nào ạ? Client: À, thành phố Hồ Chí Minh đây em. Agent: dạ, em nắm thông tin của mình ạ! Dạ ở Thành phố Hồ Chí Minh thì không biết cụ thể mình ở quận nào ạ? Client: Quận Bình Thạnh. Agent: Dạ em ghi nhận là xe ở Quận Bình Thạnh ạ. Dạ em thấy xe đã chạy khoảng ba mươi bốn nghìn tám trăm bảy mươi chín kilomet, đúng không ạ? Client: Đúng rồi, đúng rồi, đúng rồi ạ. Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Đâm đụng, ờ, anh ngập nước thì chắc không nhưng mà đâm đụng thì anh không biết. Ờ. Agent: Dạ vâng, vậy để em ghi nhận là mình chưa rõ về tình trạng đâm đụng của xe ạ. Dạ em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Đúng rồi, đúng rồi. Agent: dạ, em nắm thông tin của mình ạ! Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe n...