10bbc759-094e-45bd-bf7b-1050fcceedd0
SUCCESS
Time
31/07/2026 14:52:02
Duration
4m 1s
Campaign
-
Conversation ID
conv_5201kyvjhbjjfgerw49mayrx8hj7
Recording
AI Extraction
odo
90000
loan
KHÔNG VAY NGÂN HÀNG
year
2014
status
SUCCESS
summary
Agent Mỹ Linh gọi cho chị Ngọc để hỗ trợ bán xe Mercedes CLA Class 2014. Xe được mua lại từ bạn và đã sang tên chính chủ, không còn vay ngân hàng. Xe đã chạy 90.000 km, chưa đâm đụng hay ngập nước. Chị Ngọc muốn bán với giá 470 triệu đồng, không có kế hoạch gấp. Agent đã xác nhận Zalo, đọc lại giá, nói phí dịch vụ 1% và hướng dẫn gửi ảnh xe.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Hà Nội, Hà Đông
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Chưa phát sinh đâm đụng hay ngập nước.
sale_reason
Không còn nhu cầu sử dụng
zalo_status
TRUE
asking_price
470000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
156ms
31/07 14:52
▸ Input
{
"phone": "0901021186"
}
▸ Output
{
"car_brand": "mercedes",
"car_model": "cla class",
"lead_id": "10bbc759-094e-45bd-bf7b-1050fcceedd0",
"name": "Ng\u1ecdc",
"sales": "U0B3527USKY",
"sku": "SKU-FQSXYK"
}
✓
PREPARE_CALL
2.0s
31/07 14:52
▸ Input
{
"car_brand": "mercedes",
"car_model": "cla class",
"name": "Ng\u1ecdc",
"sku": "SKU-FQSXYK"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785484200.625699",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "mercedes cla class 2014",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 90000, gi\u00e1 mong mu\u1ed1n: 470000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Ng\u1ecdc"
}
}
✓
OUTBOUND_CALL
13.4s
31/07 14:52
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0901021186",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "mercedes cla class 2014",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 90000, gi\u00e1 mong mu\u1ed1n: 470000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Ng\u1ecdc"
}
}
▸ Output
{
"conversation_id": "conv_5201kyvjhbjjfgerw49mayrx8hj7",
"raw": {
"conversation_id": "conv_5201kyvjhbjjfgerw49mayrx8hj7",
"message": "Outbound call initiated",
"sip_call_id": "SCL_EYqqFmEcCmJX",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
31/07 15:00
▸ Input
{
"conversation_id": "conv_5201kyvjhbjjfgerw49mayrx8hj7"
}
▸ Output
{
"duration_secs": 241,
"status": "done"
}
✓
TRANSCRIPT
31/07 15:00
▸ Input
{
"raw_turns": 56
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Ng\u1ecdc \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mercedes cla class 2014 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eeam. \u1eeam, xin ch\u00e0o ch\u1ecb.\nAgent: D\u1ea1 em ch\u00e0o ch\u1ecb \u1ea1. Ch\u1ecb Ng\u1ecdc cho em h\u1ecfi l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, r\u1ed3i.\nAgent: D\u1ea1...\nClient: Ch\u1ecb mua t\u1eeb b\u1ea1n ch\u1ecb.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh mua l\u1ea1i t\u1eeb b\u1ea1n \u0111\u00fang kh\u00f4ng \u1ea1? V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u1eea.\nClient: \u0110\u00fang.\nAgent: ...\nClient: \u1eeam.\nClient: \u0110\u00fang.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ed1n ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: D\u1ea1 v\u00e2ng.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: H\u00e0 \u0110\u00f4ng \u1ea1.\nAgent: D\u1ea1 H\u00e0 \u0110\u00f4ng. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ch\u00edn m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Em, em...\nAgent: [sad] D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap...\nClient: \u1edc, \u0111\u00fang r\u1ed3i em. \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u1eeam.\nClient: \u0110\u00fang \u1ea1, \u0111\u00fang \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam.\nClient: H\u01a1n \u0111\u01b0\u1ee3c kh\u00f4ng \u00e1.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n trong kho\u1ea3ng h\u01a1n m\u1ed9t th\u00e1ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edcm, th\u00ec c\u1ee9 xem \u0111\u01b0\u1ee3c kh\u00f4ng, kh\u00f4ng b\u1ecb \u0111\u1ee9t \u00fd.\nAgent: D\u1ea1 v\u00e2ng. Em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n trong kho\u1ea3ng h\u01a1n m\u1ed9t th\u00e1ng \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a ch\u1ecb l\u00e0 b\u1ed1n tr\u0103m b\u1ea3y m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eea.\nClient: \u1eeam.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m b\u1ea3y m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1edc, ok.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m b\u1ea3y m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1edc, ok.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a ch\u1ecb kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: Kh\u00f4ng, ch\u1ecb kh\u00f4ng ch\u1eb7n.\nAgent: D\u1ea1 v\u00e2ng. Em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: \u0110\u00e2y l\u00e0 m\u1ed9t ph\u1ea7n gi\u00e1 m\u00e0.\nAgent: D\u1ea1 v\u00e2ng. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng c\u00f3 g\u00ec n\u1eefa ch\u1ecb \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady em c\u1ea3m \u01a1n ch\u1ecb Ng\u1ecdc \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!",
"length": 3244,
"turns": 54
}
✓
AI_EXTRACTION
22.4s
31/07 15:00
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Ng\u1ecdc \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mercedes cla class 2014 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eeam. \u1eeam, xin ch\u00e0o ch\u1ecb.\nAgent: D\u1ea1 em ch\u00e0o ch\u1ecb \u1ea1. Ch\u1ecb Ng\u1ecdc cho em h\u1ecfi l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, r\u1ed3i.\nAgent: D\u1ea1...\nClient: Ch\u1ecb mua t\u1eeb b\u1ea1n ch\u1ecb.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh mua l\u1ea1i t\u1eeb b\u1ea1n \u0111\u00fang kh\u00f4ng \u1ea1? V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u1eea.\nClient: \u0110\u00fang.\nAgent: ...\nClient: \u1eeam.\nClient: \u0110\u00fang.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ed1n ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: D\u1ea1 v\u00e2ng.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: H\u00e0 \u0110\u00f4ng \u1ea1.\nAgent: D\u1ea1 H\u00e0 \u0110\u00f4ng. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ch\u00edn m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Em, em...\nAgent: [sad] D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap...\nClient: \u1edc, \u0111\u00fang r\u1ed3i em. \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u1eeam.\nClient: \u0110\u00fang \u1ea1, \u0111\u00fang \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam.\nClient: H\u01a1n \u0111\u01b0\u1ee3c kh\u00f4ng \u00e1.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n trong kho\u1ea3ng h\u01a1n m\u1ed9t th\u00e1ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edcm, th\u00ec c\u1ee9 xem \u0111\u01b0\u1ee3c kh\u00f4ng, kh\u00f4ng b\u1ecb \u0111\u1ee9t \u00fd.\nAgent: D\u1ea1 v\u00e2ng. Em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n trong kho\u1ea3ng h\u01a1n m\u1ed9t th\u00e1ng \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a ch\u1ecb l\u00e0 b\u1ed1n tr\u0103m b\u1ea3y m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eea.\nClient: \u1eeam.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m b\u1ea3y m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1edc, ok.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m b\u1ea3y m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1edc, ok.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a ch\u1ecb kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: Kh\u00f4ng, ch\u1ecb kh\u00f4ng ch\u1eb7n.\nAgent: D\u1ea1 v\u00e2ng. Em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: \u0110\u00e2y l\u00e0 m\u1ed9t ph\u1ea7n gi\u00e1 m\u00e0.\nAgent: D\u1ea1 v\u00e2ng. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng c\u00f3 g\u00ec n\u1eefa ch\u1ecb \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady em c\u1ea3m \u01a1n ch\u1ecb Ng\u1ecdc \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!"
}
▸ Output
{
"asking_price": "470000000",
"car_history": "Ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc.",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, H\u00e0 \u0110\u00f4ng",
"odo": "90000",
"sale_reason": "Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng",
"status": "SUCCESS",
"summary": "Agent M\u1ef9 Linh g\u1ecdi cho ch\u1ecb Ng\u1ecdc \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u00e1n xe Mercedes CLA Class 2014. Xe \u0111\u01b0\u1ee3c mua l\u1ea1i t\u1eeb b\u1ea1n v\u00e0 \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng. Xe \u0111\u00e3 ch\u1ea1y 90.000 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Ch\u1ecb Ng\u1ecdc mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 470 tri\u1ec7u \u0111\u1ed3ng, kh\u00f4ng c\u00f3 k\u1ebf ho\u1ea1ch g\u1ea5p. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe.",
"year": "2014",
"zalo_status": "TRUE"
}
✓
SLACK_POST
634ms
31/07 15:00
▸ Input
{
"sales_slack_id": "U0B3527USKY",
"sku": "SKU-FQSXYK",
"status": "SUCCESS",
"summary": "Agent M\u1ef9 Linh g\u1ecdi cho ch\u1ecb Ng\u1ecdc \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u00e1n xe Mercedes CLA Class 2014. Xe \u0111\u01b0\u1ee3c mua l\u1ea1i t\u1eeb b\u1ea1n v\u00e0 \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng. Xe \u0111\u00e3 ch\u1ea1y 90.000 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Ch\u1ecb Ng\u1ecdc mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 470 tri\u1ec7u \u0111\u1ed3ng, kh\u00f4ng c\u00f3 k\u1ebf ho\u1ea1ch g\u1ea5p. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe."
}
▸ Output
{
"posted": true,
"thread_ts": "1785484200.625699"
}
✓
CRM_APIS
208ms
31/07 15:00
✓
CRM_ACTIVITIES
122ms
31/07 15:00
✓
SLACK_AUDIO
9.2s
31/07 15:00
✓
UPDATE_CLOSING
108ms
31/07 15:00
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Ngọc đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe mercedes cla class 2014 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừm. Ừm, xin chào chị. Agent: Dạ em chào chị ạ. Chị Ngọc cho em hỏi là xe mình mua mới chính chủ từ đầu đúng không ạ? Client: À, rồi. Agent: Dạ... Client: Chị mua từ bạn chị. Agent: Dạ, vậy là xe mình mua lại từ bạn đúng không ạ? Vậy hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Ừ. Client: Đúng. Agent: ... Client: Ừm. Client: Đúng. Agent: Dạ, vậy là xe mình đã sang tên chính chủ rồi đúng không ạ? Client: Ừ. Agent: Dạ vâng. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừ. Client: Không, không, không, không. Agent: Dạ vâng. Vậy cho em xác nhận lại xe mình là đời sản xuất năm hai không mười bốn phải không ạ? Client: Ừm. Client: Dạ vâng. Agent: Dạ vâng. Em thấy địa chỉ của chị ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Hà Đông ạ. Agent: Dạ Hà Đông. Em ghi nhận rồi ạ. Dạ em thấy xe đã chạy khoảng chín mươi nghìn kilomet, đúng không ạ? Client: Em, em... Agent: [sad] Dạ em xin lỗi chị, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, chị nói lại giúp... Client: Ờ, đúng rồi em. Đúng rồi em. Agent: Dạ vâng. Vậy trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không chị ha? Client: Ừm. Client: Đúng ạ, đúng ạ. Agent: Dạ vâng. Em thấy mình bán xe vì không còn nhu cầu sử dụng, đúng không ạ? Client: Ừm. Agent: Dạ vâng. Vậy hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ừm. Client: Hơn được không á. Agent: Dạ vâng. Vậy là mình muốn bán trong khoảng hơn một tháng đúng không ạ? Client: Ờm, thì cứ xem được không, không bị đứt ý. Agent: Dạ vâng. Em ghi nhận là mình muốn bán trong khoảng hơn một tháng ạ. Dạ em thấy mức giá mong muốn của chị là bốn trăm bảy mươi triệu đồng, có đúng không ạ? Client: Ừm. Client: Ừ. Client: Ừm. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ bốn trăm bảy mươi triệu đồng đúng không ạ? Client: Ừm. Client: Ờ, ok. Agent: Dạ em ghi nhận mức giá mong muốn bốn trăm bảy mươi triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ờ, ok. Agent: Dạ vâng. Vậy chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của chị không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Ừ. Client: Không, chị không chặn. Agent: Dạ vâng. Em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: OK. Client: Đây là một phần giá mà. Agent: Dạ vâng. Chị có thắc mắc gì thêm không ạ? Client: À, không có gì nữa chị ạ. Agent: Dạ vâng, vậy em cảm ơn chị Ngọc đã dành thời gian trao đổi ạ. Chúc chị một ngày tốt lành!