573c4c71-92df-4d7b-9ead-932a486067d5
SUCCESS
Time
05/08/2026 15:35:37
Duration
3m 24s
Campaign
-
Conversation ID
conv_9901kz8h19gceb7tgdc4jfq93xt9
Recording
AI Extraction
odo
22000
loan
CÒN VAY NGÂN HÀNG
year
2025
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và anh Trần Minh Đương về việc bán xe Hyundai Stargazer 2025. Anh Đương xác nhận là chính chủ, xe còn vay ngân hàng, đã chạy 22.000 km, không va chạm hay ngập nước. Anh muốn bán xe để đổi xe khác, không có kế hoạch thời gian cụ thể. Giá tham khảo là 400 triệu đồng, agent đã đọc lại và xác nhận. Agent đã thông báo phí dịch vụ 1%, kết nối hơn 2000 người mua, và hướng dẫn gửi ảnh qua Zalo.
is_owner
CHÍNH CHỦ
location
Bình Dương
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Xe mới, còn nguyên bản, không va chạm nặng hay ngập nước.
sale_reason
Đổi xe khác
zalo_status
TRUE
asking_price
400000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
19ms
05/08 15:35
▸ Input
{
"phone": "0981694448"
}
▸ Output
{
"car_brand": "Hyundai",
"car_model": "Stargazer",
"lead_id": "573c4c71-92df-4d7b-9ead-932a486067d5",
"name": "Tr\u1ea7n Minh \u0110\u01b0\u01a1ng",
"sales": "U09587HTCTE",
"sku": "FB-8EBDJ2RR"
}
✓
PREPARE_CALL
19.0s
05/08 15:35
▸ Input
{
"car_brand": "Hyundai",
"car_model": "Stargazer",
"name": "Tr\u1ea7n Minh \u0110\u01b0\u01a1ng",
"sku": "FB-8EBDJ2RR"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785918848.006629",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai Stargazer 2025",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tr\u1ea7n Minh \u0110\u01b0\u01a1ng"
}
}
✓
OUTBOUND_CALL
14.1s
05/08 15:36
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0981694448",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai Stargazer 2025",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tr\u1ea7n Minh \u0110\u01b0\u01a1ng"
}
}
▸ Output
{
"conversation_id": "conv_9901kz8h19gceb7tgdc4jfq93xt9",
"raw": {
"conversation_id": "conv_9901kz8h19gceb7tgdc4jfq93xt9",
"message": "Outbound call initiated",
"sip_call_id": "SCL_j97iDnhVraTE",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
05/08 15:40
▸ Input
{
"conversation_id": "conv_9901kz8h19gceb7tgdc4jfq93xt9"
}
▸ Output
{
"duration_secs": 204,
"status": "done"
}
✓
TRANSCRIPT
05/08 15:40
▸ Input
{
"raw_turns": 34
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ea7n Minh \u0110\u01b0\u01a1ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai Stargazer 2025 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i, anh nghe \u0111\u00e2y.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f3, c\u00f3, \u0111ang, \u0111ang vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1, xe m\u00ecnh \u0111ang vay ng\u00e2n h\u00e0ng \u1ea1. V\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Xe 2025.\nAgent: D\u1ea1, xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai l\u0103m \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Th\u00ec m\u00ecnh \u0111ang \u1edf b\u1ebfn, b\u1ebfn C\u1ea7n Th\u01a1 nh\u01b0ng m\u00e0 \u0111ang, \u01a1, ho\u1ea1t \u0111\u1ed9ng \u1edf B\u00ecnh D\u01b0\u01a1ng.\nAgent: D\u1ea1, xe m\u00ecnh \u0111ang ho\u1ea1t \u0111\u1ed9ng \u1edf B\u00ecnh D\u01b0\u01a1ng \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Xe m\u00ecnh \u0111i \u0111\u01b0\u1ee3c 22 ng\u00e0n.\nAgent: D\u1ea1, xe m\u00ecnh \u0111\u00e3 \u0111i \u0111\u01b0\u1ee3c hai m\u01b0\u01a1i hai ng\u00e0n kilomet r\u1ed3i \u1ea1. V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. Xe m\u1edbi, \u1edd, c\u00f2n trinh nguy\u00ean.\nAgent: D\u1ea1, xe m\u00ecnh c\u00f2n nguy\u00ean b\u1ea3n \u1ea1. V\u1eady anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eea.\nClient: Ch\u1ee9 r\u1ed3i m\u00ecnh mu\u1ed1n b\u00e1n \u0111\u1ec3 anh \u0111\u1ed5i con kh\u00e1c th\u00f4i m\u00e0.\nAgent: D\u1ea1, m\u00ecnh b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe kh\u00e1c \u1ea1. Kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Th\u01b0a ch\u00fa, n\u00e3y l\u00e0 m\u00ecnh \u0111ang, \u01a1, b\u00e1n \u0111\u01b0\u1ee3c con n\u00e0y r\u1ed3i m\u1edbi, \u01a1, t\u00ednh mua con kh\u00e1c.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Ch\u1ee9 m\u1ed9t khi n\u00e0o b\u00e1n \u0111\u01b0\u1ee3c, b\u00e1n ch\u1ee9 gi\u1edd kh\u00f4ng c\u00f3 k\u1ebf ho\u1ea1ch.\nAgent: D\u1ea1, v\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Mua v\u1edbi m\u1ee9c gi\u00e1 th\u00ec c\u0169ng kh\u00f4ng c\u00f3 bi\u1ebft \u0111\u00e2u, \u01a1, t\u1ea1i v\u00ec tao \u0111\u00e2u c\u00f3, \u0111\u00e2u c\u00f3, \u01a1, r\u00e0nh v\u1ec1 gi\u00e1 c\u1ea3 \u0111\u00e2u th\u00ec, \u1edd, n\u1ebfu m\u00e0 \u0111\u01b0a ra \u0111-- b\u00ean \u0111\u00f3 \u0111\u01b0a ra \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec m\u00ecnh \u0111\u1ed3ng \u00fd b\u00e1n th\u00f4i ch\u1ee9 kh\u00f4ng c\u00f3 c\u00e1i gi\u00e1 mong mu\u1ed1n.\nAgent: D\u1ea1, v\u1eady m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1, \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: M\u00ecnh nh\u1eafm ch\u1eebng \u00e1, c\u00e1i n\u00e0y b\u00e2y gi\u1edd m\u00ecnh, \u1edd, ra t\u1ea7m kho\u1ea3ng b\u1ee1 400 \u0111\u00f4 l\u1ea1i.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 m\u00ecnh tham kh\u1ea3o \u0111\u01b0\u1ee3c nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, kho\u1ea3ng b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 m\u00ecnh \u0111ang tham kh\u1ea3o l\u00e0 b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u1ed3ng r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, v\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.",
"length": 3032,
"turns": 34
}
✓
AI_EXTRACTION
18.3s
05/08 15:40
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ea7n Minh \u0110\u01b0\u01a1ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai Stargazer 2025 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i, anh nghe \u0111\u00e2y.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f3, c\u00f3, \u0111ang, \u0111ang vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1, xe m\u00ecnh \u0111ang vay ng\u00e2n h\u00e0ng \u1ea1. V\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Xe 2025.\nAgent: D\u1ea1, xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai l\u0103m \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Th\u00ec m\u00ecnh \u0111ang \u1edf b\u1ebfn, b\u1ebfn C\u1ea7n Th\u01a1 nh\u01b0ng m\u00e0 \u0111ang, \u01a1, ho\u1ea1t \u0111\u1ed9ng \u1edf B\u00ecnh D\u01b0\u01a1ng.\nAgent: D\u1ea1, xe m\u00ecnh \u0111ang ho\u1ea1t \u0111\u1ed9ng \u1edf B\u00ecnh D\u01b0\u01a1ng \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Xe m\u00ecnh \u0111i \u0111\u01b0\u1ee3c 22 ng\u00e0n.\nAgent: D\u1ea1, xe m\u00ecnh \u0111\u00e3 \u0111i \u0111\u01b0\u1ee3c hai m\u01b0\u01a1i hai ng\u00e0n kilomet r\u1ed3i \u1ea1. V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. Xe m\u1edbi, \u1edd, c\u00f2n trinh nguy\u00ean.\nAgent: D\u1ea1, xe m\u00ecnh c\u00f2n nguy\u00ean b\u1ea3n \u1ea1. V\u1eady anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eea.\nClient: Ch\u1ee9 r\u1ed3i m\u00ecnh mu\u1ed1n b\u00e1n \u0111\u1ec3 anh \u0111\u1ed5i con kh\u00e1c th\u00f4i m\u00e0.\nAgent: D\u1ea1, m\u00ecnh b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe kh\u00e1c \u1ea1. Kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Th\u01b0a ch\u00fa, n\u00e3y l\u00e0 m\u00ecnh \u0111ang, \u01a1, b\u00e1n \u0111\u01b0\u1ee3c con n\u00e0y r\u1ed3i m\u1edbi, \u01a1, t\u00ednh mua con kh\u00e1c.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Ch\u1ee9 m\u1ed9t khi n\u00e0o b\u00e1n \u0111\u01b0\u1ee3c, b\u00e1n ch\u1ee9 gi\u1edd kh\u00f4ng c\u00f3 k\u1ebf ho\u1ea1ch.\nAgent: D\u1ea1, v\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Mua v\u1edbi m\u1ee9c gi\u00e1 th\u00ec c\u0169ng kh\u00f4ng c\u00f3 bi\u1ebft \u0111\u00e2u, \u01a1, t\u1ea1i v\u00ec tao \u0111\u00e2u c\u00f3, \u0111\u00e2u c\u00f3, \u01a1, r\u00e0nh v\u1ec1 gi\u00e1 c\u1ea3 \u0111\u00e2u th\u00ec, \u1edd, n\u1ebfu m\u00e0 \u0111\u01b0a ra \u0111-- b\u00ean \u0111\u00f3 \u0111\u01b0a ra \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec m\u00ecnh \u0111\u1ed3ng \u00fd b\u00e1n th\u00f4i ch\u1ee9 kh\u00f4ng c\u00f3 c\u00e1i gi\u00e1 mong mu\u1ed1n.\nAgent: D\u1ea1, v\u1eady m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1, \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: M\u00ecnh nh\u1eafm ch\u1eebng \u00e1, c\u00e1i n\u00e0y b\u00e2y gi\u1edd m\u00ecnh, \u1edd, ra t\u1ea7m kho\u1ea3ng b\u1ee1 400 \u0111\u00f4 l\u1ea1i.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 m\u00ecnh tham kh\u1ea3o \u0111\u01b0\u1ee3c nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, kho\u1ea3ng b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 m\u00ecnh \u0111ang tham kh\u1ea3o l\u00e0 b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u1ed3ng r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, v\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1."
}
▸ Output
{
"asking_price": "400000000",
"car_history": "Xe m\u1edbi, c\u00f2n nguy\u00ean b\u1ea3n, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc.",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "C\u00d2N VAY NG\u00c2N H\u00c0NG",
"location": "B\u00ecnh D\u01b0\u01a1ng",
"odo": "22000",
"sale_reason": "\u0110\u1ed5i xe kh\u00e1c",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Tr\u1ea7n Minh \u0110\u01b0\u01a1ng v\u1ec1 vi\u1ec7c b\u00e1n xe Hyundai Stargazer 2025. Anh \u0110\u01b0\u01a1ng x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 22.000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe kh\u00e1c, kh\u00f4ng c\u00f3 k\u1ebf ho\u1ea1ch th\u1eddi gian c\u1ee5 th\u1ec3. Gi\u00e1 tham kh\u1ea3o l\u00e0 400 tri\u1ec7u \u0111\u1ed3ng, agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i v\u00e0 x\u00e1c nh\u1eadn. Agent \u0111\u00e3 th\u00f4ng b\u00e1o ph\u00ed d\u1ecbch v\u1ee5 1%, k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh qua Zalo.",
"year": "2025",
"zalo_status": "TRUE"
}
✓
SLACK_POST
619ms
05/08 15:40
▸ Input
{
"sales_slack_id": "U09587HTCTE",
"sku": "FB-8EBDJ2RR",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Tr\u1ea7n Minh \u0110\u01b0\u01a1ng v\u1ec1 vi\u1ec7c b\u00e1n xe Hyundai Stargazer 2025. Anh \u0110\u01b0\u01a1ng x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 22.000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe kh\u00e1c, kh\u00f4ng c\u00f3 k\u1ebf ho\u1ea1ch th\u1eddi gian c\u1ee5 th\u1ec3. Gi\u00e1 tham kh\u1ea3o l\u00e0 400 tri\u1ec7u \u0111\u1ed3ng, agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i v\u00e0 x\u00e1c nh\u1eadn. Agent \u0111\u00e3 th\u00f4ng b\u00e1o ph\u00ed d\u1ecbch v\u1ee5 1%, k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh qua Zalo."
}
▸ Output
{
"posted": true,
"thread_ts": "1785918848.006629"
}
✓
CRM_APIS
252ms
05/08 15:40
✓
CRM_ACTIVITIES
132ms
05/08 15:40
✓
SLACK_AUDIO
2.4s
05/08 15:40
✓
UPDATE_CLOSING
127ms
05/08 15:40
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Trần Minh Đương đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Hyundai Stargazer 2025 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng rồi, anh nghe đây. Agent: Dạ... Client: Đúng rồi. Agent: Dạ, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Có, có, đang, đang vay ngân hàng. Agent: Dạ, xe mình đang vay ngân hàng ạ. Vậy xe mình đời sản xuất năm bao nhiêu ạ? Client: Xe 2025. Agent: Dạ, xe mình đời sản xuất năm hai không hai lăm ạ. Vậy hiện tại xe mình đang ở khu vực nào ạ? Client: Thì mình đang ở bến, bến Cần Thơ nhưng mà đang, ơ, hoạt động ở Bình Dương. Agent: Dạ, xe mình đang hoạt động ở Bình Dương ạ. Vậy xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Xe mình đi được 22 ngàn. Agent: Dạ, xe mình đã đi được hai mươi hai ngàn kilomet rồi ạ. Vậy không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không, không. Xe mới, ờ, còn trinh nguyên. Agent: Dạ, xe mình còn nguyên bản ạ. Vậy anh bán xe lần này vì lý do gì ạ? Client: Ừ. Client: Chứ rồi mình muốn bán để anh đổi con khác thôi mà. Agent: Dạ, mình bán để đổi xe khác ạ. Không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Thưa chú, nãy là mình đang, ơ, bán được con này rồi mới, ơ, tính mua con khác. Agent: Dạ, vậy hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Chứ một khi nào bán được, bán chứ giờ không có kế hoạch. Agent: Dạ, vậy anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Mua với mức giá thì cũng không có biết đâu, ơ, tại vì tao đâu có, đâu có, ơ, rành về giá cả đâu thì, ờ, nếu mà đưa ra đ-- bên đó đưa ra được giá thì mình đồng ý bán thôi chứ không có cái giá mong muốn. Agent: Dạ, vậy mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ, để bên em hỗ trợ kết nối tốt hơn ạ? Client: Mình nhắm chừng á, cái này bây giờ mình, ờ, ra tầm khoảng bỡ 400 đô lại. Agent: Dạ, em xin phép đọc lại mức giá mình tham khảo được nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ, khoảng bốn trăm triệu đồng đúng không ạ? Client: Đúng rồi. Agent: Dạ, em ghi nhận mức giá mình đang tham khảo là bốn trăm triệu đồng rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không. Agent: Dạ, vậy anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ... Client: Đúng rồi. Agent: Dạ, vậy số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Không. Agent: Dạ, em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ.