a043363f-7de6-4696-86b4-81e27be2d473
FAILED
Time
22/09/2026 09:17:24
Duration
4m 33s
Campaign
-
Conversation ID
conv_5701m33egqmjf7f8jnw8tz6h3pvb
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
29ms
22/09 09:17
▸ Input
{
"phone": "0937607329"
}
▸ Output
{
"car_brand": "toyota",
"car_model": "veloz",
"lead_id": "a043363f-7de6-4696-86b4-81e27be2d473",
"name": "Sang Nguyen",
"sales": "U09347ZRTKR",
"sku": "FB-G725LSQE"
}
✓
FILTER_SALES
2ms
22/09 09:17
▸ Input
{
"sales_slack_id": "U09347ZRTKR"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 7s
22/09 09:18
▸ Input
{
"car_brand": "toyota",
"car_model": "veloz",
"name": "Sang Nguyen",
"sku": "FB-G725LSQE"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790043397.857489",
"variables": {
"anh_chi": "anh",
"car_make": "toyota veloz 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Sang Nguyen"
}
}
✓
OUTBOUND_CALL
9.8s
22/09 09:18
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0937607329",
"variables": {
"anh_chi": "anh",
"car_make": "toyota veloz 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Sang Nguyen"
}
}
▸ Output
{
"conversation_id": "conv_5701m33egqmjf7f8jnw8tz6h3pvb",
"raw": {
"conversation_id": "conv_5701m33egqmjf7f8jnw8tz6h3pvb",
"message": "Outbound call initiated",
"sip_call_id": "SCL_nzU6ynLTB7Xk",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
22/09 09:26
▸ Input
{
"conversation_id": "conv_5701m33egqmjf7f8jnw8tz6h3pvb"
}
▸ Output
{
"duration_secs": 273,
"status": "done"
}
✓
TRANSCRIPT
22/09 09:26
▸ Input
{
"raw_turns": 55
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Sang Nguyen \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota veloz 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, \u1edd. D\u1ea1, \u0111\u00fang r\u1ed3i. D\u1ea1, em. D\u1ea1, em.\nAgent: D\u1ea1 xe...\nClient: D\u1ea1 \u0111\u01b0\u1ee3c \u1ea1. C\u00e1i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng, xe m\u00ecnh ch\u01b0a vay \u0111\u00e2u, kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng lu\u00f4n.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i ch\u1ecb, xe hai kh\u00f4ng hai kh\u00f4ng hai.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: D\u1ea1 b\u00ean l\u00edch ch\u1ecb, b\u00ean l\u00edch L\u00e3nh bang c\u0169 \u00e1 ch\u1ecb.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u00c0\u00e0\u00e0, hi\u1ec7n t\u1ea1i m\u00ecnh \u0111i \u0111\u01b0\u1ee3c m\u1ed1t-- r\u1ed3mmm, 131.000 kilomet ch\u1ecb.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng ch\u1ecb. N\u1ebfu m\u00e0 c\u00f3 l\u00e0 b\u1ecb, \u01a1, n\u1ebfu m\u00e0 c\u00f3 l\u00e0 em cho lu\u00f4n.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Em, \u01a1, l\u00ean \u0111\u1eddi ch\u1ecb.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, c\u00f3 r\u1ed3i ch\u1ecb, c\u00f3-c\u00f3 r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: T\u1ea7m, \u1edd, t\u1ea7m sau \u00e1 ch\u1ecb.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: T\u1ea7m, \u1edd, c\u0169ng l\u00e2u r\u1ed3i nh\u01b0ng m\u00e0, \u1edd, l\u00fac h\u1ed5m c\u0169ng c\u00f3 h\u1ecfi b\u00ean, \u01a1, b\u00ean ch\u1ed7 c\u1ee7a c\u00e1i, \u01a1, b\u00ean \u0111\u00e2y n\u00e8 ch\u1ecb. R\u1ed3i, \u1edd, \u1ea3nh c\u0169ng n\u00f3i gi\u00e1 \u0111\u00f3 r\u1ed3i em, \u01a1, c\u0169ng th\u1ea5y u\u1ed5ng qu\u00e1 th\u00f4i em c-c-c\u0169ng \u0111\u1ec3 ch\u1ea1y lu\u00f4n.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 anh mong...\nClient: T\u1edbi \u0111\u00e2y.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: T\u1ea7m, \u1edd, b\u1ed1n tr\u0103m m\u1ea5y h\u1ea3 ch\u1ecb?\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m m\u1ea5y \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1. D\u1ea1 v\u00e2ng.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m m\u1ea5y c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1, d\u1ea1. D\u1ea1.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph...\nClient: \u00d4ng ph\u00ed d\u1ecbch v\u1ee5 l\u00e0, l\u00e0, l\u00e0, l\u00e0-- ph\u00ed d\u1ecbch v\u1ee5 bao nhi\u00eau?\nAgent: D\u1ea1 ph\u00ed d\u1ecbch v\u1ee5 b\u00ean em l\u00e0 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1.\nClient: D\u1ea1. L\u00e0 ph\u1ea7n tr\u0103m \u0111\u00f3 l\u00e0 m\u00ecnh, \u1eddmmm, ki\u1ec3u b\u00ean, \u1edd, b\u00ean, \u1edd, b\u00ean ch\u1ecb thu, thu, thu ti\u1ec1n l\u00e0 m\u1ed9t ph\u1ea7n tr\u0103m ha, sao ch\u1ecb?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. M\u1ed9t ph\u1ea7n tr\u0103m n\u00e0y l\u00e0 b\u00ean em s\u1ebd thu khi m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng \u1ea1.\nClient: D\u1ea1, th\u00ed d\u1ee5 nh\u01b0 em b\u00e1n qua c\u1eeda h\u00e0ng l\u00e0 \u0111\u01b0\u1ee3c c\u00e1i gi\u00e1 \u0111\u00f3 l\u00e0 ch\u1ecb-- b\u00ean ch\u1ecb s\u1ebd thu m\u1ed9t ph\u1ea7n tr\u0103m.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: \u00c0 v\u1eady th\u00ed d\u1ee5 nh\u01b0 1% th\u00ed d\u1ee5 nh\u01b0 xe b\u00e1n \u0111\u01b0\u1ee3c 420 \u0111i l\u00e0, l\u00e0, l\u00e0 bao nhi\u00eau ti\u1ec1n v\u1eady?\nAgent: D\u1ea1 n\u1ebfu xe b\u00e1n \u0111\u01b0\u1ee3c b\u1ed1n tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u th\u00ec m\u1ed9t ph\u1ea7n tr\u0103m s\u1ebd l\u00e0 b\u1ed1n tri\u1ec7u hai tr\u0103m ngh\u00ecn \u1ea1.\nClient: D\u1ea1.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec...\nClient: D\u1ea1, d\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm...\nClient: D\u1ea1 \u0111\u01b0\u1ee3c \u1ea1, ch\u1ecb. D\u1ea1. D\u1ea1 \u0111\u00fang r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m...\nClient: D\u1ea1 kh\u00f4ng, d\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i. \u1edcm, d\u1ea1, d\u1ea1, t\u1ea1i v\u00ec b\u00e2y gi\u1edd em, \u1edd, \u0111i c\u00f4ng chuy\u1ec7n \u00e1, kh\u00f4ng c\u00f3 nh\u00e0, v\u1eady c\u00f3 th\u1ec3 khi r\u1ea3nh th\u00ec em ch\u1ee5p g\u1eedi qua cho-- Zalo cho em \u0111i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1.\nClient: D\u1ea1 r\u1ed3i, d\u1ea1 r\u1ed3i, d\u1ea1 r\u1ed3i. D\u1ea1 r\u1ed3i.\nAgent: D\u1ea1 em ch\u00e0o anh \u1ea1.\nClient: D\u1ea1 ch\u00e0o ch\u1ecb. D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 em ch\u00e0o anh \u1ea1.",
"length": 3896,
"turns": 53
}
✓
AI_EXTRACTION
1m 43s
22/09 09:28
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Sang Nguyen \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota veloz 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, \u1edd. D\u1ea1, \u0111\u00fang r\u1ed3i. D\u1ea1, em. D\u1ea1, em.\nAgent: D\u1ea1 xe...\nClient: D\u1ea1 \u0111\u01b0\u1ee3c \u1ea1. C\u00e1i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng, xe m\u00ecnh ch\u01b0a vay \u0111\u00e2u, kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng lu\u00f4n.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i ch\u1ecb, xe hai kh\u00f4ng hai kh\u00f4ng hai.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: D\u1ea1 b\u00ean l\u00edch ch\u1ecb, b\u00ean l\u00edch L\u00e3nh bang c\u0169 \u00e1 ch\u1ecb.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u00c0\u00e0\u00e0, hi\u1ec7n t\u1ea1i m\u00ecnh \u0111i \u0111\u01b0\u1ee3c m\u1ed1t-- r\u1ed3mmm, 131.000 kilomet ch\u1ecb.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng ch\u1ecb. N\u1ebfu m\u00e0 c\u00f3 l\u00e0 b\u1ecb, \u01a1, n\u1ebfu m\u00e0 c\u00f3 l\u00e0 em cho lu\u00f4n.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Em, \u01a1, l\u00ean \u0111\u1eddi ch\u1ecb.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, c\u00f3 r\u1ed3i ch\u1ecb, c\u00f3-c\u00f3 r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: T\u1ea7m, \u1edd, t\u1ea7m sau \u00e1 ch\u1ecb.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: T\u1ea7m, \u1edd, c\u0169ng l\u00e2u r\u1ed3i nh\u01b0ng m\u00e0, \u1edd, l\u00fac h\u1ed5m c\u0169ng c\u00f3 h\u1ecfi b\u00ean, \u01a1, b\u00ean ch\u1ed7 c\u1ee7a c\u00e1i, \u01a1, b\u00ean \u0111\u00e2y n\u00e8 ch\u1ecb. R\u1ed3i, \u1edd, \u1ea3nh c\u0169ng n\u00f3i gi\u00e1 \u0111\u00f3 r\u1ed3i em, \u01a1, c\u0169ng th\u1ea5y u\u1ed5ng qu\u00e1 th\u00f4i em c-c-c\u0169ng \u0111\u1ec3 ch\u1ea1y lu\u00f4n.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 anh mong...\nClient: T\u1edbi \u0111\u00e2y.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: T\u1ea7m, \u1edd, b\u1ed1n tr\u0103m m\u1ea5y h\u1ea3 ch\u1ecb?\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m m\u1ea5y \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1. D\u1ea1 v\u00e2ng.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m m\u1ea5y c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1, d\u1ea1. D\u1ea1.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph...\nClient: \u00d4ng ph\u00ed d\u1ecbch v\u1ee5 l\u00e0, l\u00e0, l\u00e0, l\u00e0-- ph\u00ed d\u1ecbch v\u1ee5 bao nhi\u00eau?\nAgent: D\u1ea1 ph\u00ed d\u1ecbch v\u1ee5 b\u00ean em l\u00e0 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1.\nClient: D\u1ea1. L\u00e0 ph\u1ea7n tr\u0103m \u0111\u00f3 l\u00e0 m\u00ecnh, \u1eddmmm, ki\u1ec3u b\u00ean, \u1edd, b\u00ean, \u1edd, b\u00ean ch\u1ecb thu, thu, thu ti\u1ec1n l\u00e0 m\u1ed9t ph\u1ea7n tr\u0103m ha, sao ch\u1ecb?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. M\u1ed9t ph\u1ea7n tr\u0103m n\u00e0y l\u00e0 b\u00ean em s\u1ebd thu khi m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng \u1ea1.\nClient: D\u1ea1, th\u00ed d\u1ee5 nh\u01b0 em b\u00e1n qua c\u1eeda h\u00e0ng l\u00e0 \u0111\u01b0\u1ee3c c\u00e1i gi\u00e1 \u0111\u00f3 l\u00e0 ch\u1ecb-- b\u00ean ch\u1ecb s\u1ebd thu m\u1ed9t ph\u1ea7n tr\u0103m.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: \u00c0 v\u1eady th\u00ed d\u1ee5 nh\u01b0 1% th\u00ed d\u1ee5 nh\u01b0 xe b\u00e1n \u0111\u01b0\u1ee3c 420 \u0111i l\u00e0, l\u00e0, l\u00e0 bao nhi\u00eau ti\u1ec1n v\u1eady?\nAgent: D\u1ea1 n\u1ebfu xe b\u00e1n \u0111\u01b0\u1ee3c b\u1ed1n tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u th\u00ec m\u1ed9t ph\u1ea7n tr\u0103m s\u1ebd l\u00e0 b\u1ed1n tri\u1ec7u hai tr\u0103m ngh\u00ecn \u1ea1.\nClient: D\u1ea1.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec...\nClient: D\u1ea1, d\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm...\nClient: D\u1ea1 \u0111\u01b0\u1ee3c \u1ea1, ch\u1ecb. D\u1ea1. D\u1ea1 \u0111\u00fang r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m...\nClient: D\u1ea1 kh\u00f4ng, d\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i. \u1edcm, d\u1ea1, d\u1ea1, t\u1ea1i v\u00ec b\u00e2y gi\u1edd em, \u1edd, \u0111i c\u00f4ng chuy\u1ec7n \u00e1, kh\u00f4ng c\u00f3 nh\u00e0, v\u1eady c\u00f3 th\u1ec3 khi r\u1ea3nh th\u00ec em ch\u1ee5p g\u1eedi qua cho-- Zalo cho em \u0111i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1.\nClient: D\u1ea1 r\u1ed3i, d\u1ea1 r\u1ed3i, d\u1ea1 r\u1ed3i. D\u1ea1 r\u1ed3i.\nAgent: D\u1ea1 em ch\u00e0o anh \u1ea1.\nClient: D\u1ea1 ch\u00e0o ch\u1ecb. D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 em ch\u00e0o anh \u1ea1."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
711ms
22/09 09:28
▸ Input
{
"sales_slack_id": "U09347ZRTKR",
"sku": "FB-G725LSQE",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1790043397.857489"
}
✓
CRM_APIS
303ms
22/09 09:28
✓
CRM_ACTIVITIES
176ms
22/09 09:28
✓
SLACK_AUDIO
3.7s
22/09 09:28
✓
UPDATE_CLOSING
295ms
22/09 09:28
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Sang Nguyen đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe toyota veloz 2022 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ, ờ. Dạ, đúng rồi. Dạ, em. Dạ, em. Agent: Dạ xe... Client: Dạ được ạ. Cái. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ không, xe mình chưa vay đâu, không có vay ngân hàng luôn. Agent: Dạ em ghi nhận. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai hai phải không anh? Client: Dạ đúng rồi chị, xe hai không hai không hai. Agent: Dạ em ghi nhận. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Dạ bên lích chị, bên lích Lãnh bang cũ á chị. Agent: Dạ em ghi nhận. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ààà, hiện tại mình đi được mốt-- rồmmm, 131.000 kilomet chị. Agent: Dạ em ghi nhận. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Dạ không chị. Nếu mà có là bị, ơ, nếu mà có là em cho luôn. Agent: Dạ em ghi nhận. Dạ anh bán xe lần này vì lý do gì ạ? Client: Em, ơ, lên đời chị. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ờ, có rồi chị, có-có rồi. Agent: Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Tầm, ờ, tầm sau á chị. Agent: Dạ em ghi nhận. Dạ hiện tại anh có kế hoạch bán xe này bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Tầm, ờ, cũng lâu rồi nhưng mà, ờ, lúc hổm cũng có hỏi bên, ơ, bên chỗ của cái, ơ, bên đây nè chị. Rồi, ờ, ảnh cũng nói giá đó rồi em, ơ, cũng thấy uổng quá thôi em c-c-cũng để chạy luôn. Agent: Dạ em ghi nhận. Dạ anh mong... Client: Tới đây. Agent: Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Tầm, ờ, bốn trăm mấy hả chị? Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ bốn trăm mấy đúng không ạ? Client: Dạ. Dạ vâng. Agent: Dạ em ghi nhận mức giá mong muốn bốn trăm mấy của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Dạ, dạ. Dạ. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có ph... Client: Ông phí dịch vụ là, là, là, là-- phí dịch vụ bao nhiêu? Agent: Dạ phí dịch vụ bên em là một phần trăm trên giá bán cuối cùng thôi ạ. Client: Dạ. Là phần trăm đó là mình, ờmmm, kiểu bên, ờ, bên, ờ, bên chị thu, thu, thu tiền là một phần trăm ha, sao chị? Agent: Dạ đúng rồi ạ. Một phần trăm này là bên em sẽ thu khi mình bán xe thành công ạ. Client: Dạ, thí dụ như em bán qua cửa hàng là được cái giá đó là chị-- bên chị sẽ thu một phần trăm. Agent: Dạ đúng rồi ạ. Dạ anh có thắc mắc gì thêm không ạ? Client: À vậy thí dụ như 1% thí dụ như xe bán được 420 đi là, là, là bao nhiêu tiền vậy? Agent: Dạ nếu xe bán được bốn trăm hai mươi triệu thì một phần trăm sẽ là bốn triệu hai trăm nghìn ạ. Client: Dạ. Agent: Dạ anh có thắc mắc gì... Client: Dạ, dạ không. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm... Client: Dạ được ạ, chị. Dạ. Dạ đúng rồi chị. Agent: Dạ em đã ghi nhận thông tin xe của m... Client: Dạ không, dạ không. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Rồi. Ờm, dạ, dạ, tại vì bây giờ em, ờ, đi công chuyện á, không có nhà, vậy có thể khi rảnh thì em chụp gửi qua cho-- Zalo cho em đi. Agent: Dạ vâng ạ. Dạ em cảm ơn anh ạ. Client: Dạ rồi, dạ rồi, dạ rồi. Dạ rồi. Agent: Dạ em chào anh ạ. Client: Dạ chào chị. Dạ, dạ. Agent: Dạ em chào anh ạ.