ff67ddc2-8409-4159-ad66-0998edcb61b3
CALL BACK
Time
28/07/2026 14:08:11
Duration
5m 52s
Campaign
-
Conversation ID
conv_0701kykrtxeyfyjsxjy8mtcad0zq
Recording
AI Extraction
odo
35000
loan
KHÔNG VAY NGÂN HÀNG
year
2023
status
CALL BACK
summary
Khách hàng là chính chủ, xe Mazda CX-5 2023, không vay ngân hàng, đã chạy 35.000 km, không va chạm hay ngập nước. Khách muốn đổi xe mới nhưng chưa quyết định bán, chỉ tham khảo giá. Agent đã xác nhận Zalo đúng số đang gọi, đọc lại giá 750 triệu, nói phí 1% và kết nối hơn 2000 người mua. Tuy nhiên, khách từ chối bán ngay và hẹn khi nào quyết định sẽ liên hệ lại, nên cuộc gọi được đánh giá là CALL BACK.
is_owner
CHÍNH CHỦ
location
Hà Nội, Đống Đa
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Không phát sinh đâm đụng hay ngập nước, xe cá nhân.
sale_reason
Muốn đổi xe mới, đang tham khảo giá.
zalo_status
TRUE
asking_price
750000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
28/07 14:08
▸ Input
{
"phone": "0917886688"
}
▸ Output
{
"car_brand": "mazda",
"car_model": "cx5",
"lead_id": "ff67ddc2-8409-4159-ad66-0998edcb61b3",
"name": "Hoan",
"sales": "U08R0HVRB9A",
"sku": "SKU-LRJGKP"
}
✓
PREPARE_CALL
2.0s
28/07 14:08
▸ Input
{
"car_brand": "mazda",
"car_model": "cx5",
"name": "Hoan",
"sku": "SKU-LRJGKP"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785222370.914579",
"variables": {
"anh_chi": "anh",
"car_make": "mazda cx5 2023",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 35000, gi\u00e1 mong mu\u1ed1n: 750000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Hoan"
}
}
✓
OUTBOUND_CALL
9.4s
28/07 14:08
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0917886688",
"variables": {
"anh_chi": "anh",
"car_make": "mazda cx5 2023",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 35000, gi\u00e1 mong mu\u1ed1n: 750000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Hoan"
}
}
▸ Output
{
"conversation_id": "conv_0701kykrtxeyfyjsxjy8mtcad0zq",
"raw": {
"conversation_id": "conv_0701kykrtxeyfyjsxjy8mtcad0zq",
"message": "Outbound call initiated",
"sip_call_id": "SCL_6LFp46ZDc25b",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
28/07 14:16
▸ Input
{
"conversation_id": "conv_0701kykrtxeyfyjsxjy8mtcad0zq"
}
▸ Output
{
"duration_secs": 352,
"status": "done"
}
✓
TRANSCRIPT
28/07 14:16
▸ Input
{
"raw_turns": 101
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Hoan \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mazda cx5 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eeam. \u1eeam. \u1eeam. \u1eeam. \u1eeam.\nAgent: D\u1ea1 em nghe...\nClient: R\u1ed3i, mua ch\u00ednh ch\u1ee7 m\u1edbi t\u1eeb \u0111\u1ea7u.\nAgent: D\u1ea1 v\u00e2ng, anh mua ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u1ea1. [slow] D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eea.\nClient: \u1eeam.\nClient: \u1eea.\nClient: Kh\u00f4ng c\u00f3 vay.\nAgent: D\u1ea1 kh\u00f4ng c\u00f3 ...\nClient: Kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 v\u00e2ng, kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng. [slow] D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eea.\nClient: \u1eeam.\nClient: \u1eea.\nClient: \u1eeam, hai ba hai.\nAgent: D\u1ea1 v\u00e2ng, hai kh\u00f4ng hai ba. [slow] D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1eea.\nClient: \u1eeam.\nClient: Anh \u1edf, \u1edd, \u0110\u1ed1ng \u0110a.\nAgent: D\u1ea1 v\u00e2ng, anh \u1edf \u0110...\nClient: \u0110\u00fang l\u00e0 H\u00e0 N\u1ed9i. \u1eeam. \u1eeam.\nAgent: D\u1ea1...\nClient: H\u00e0 N\u1ed9i. \u1eeam, \u1eebm, anh, anh \u0111i tham kh\u1ea3o th\u1eed ch\u1ee9 anh ch\u01b0a, ch\u01b0a, ch\u01b0a c\u00f3 \u0111\u1ecbnh b\u00e1n. Khi n\u00e0o c\u00f3 \u0111\u1ecbnh b\u00e1n th\u00ec anh s\u1ebd \u0111\u01b0a l\u00ean \u0111\u1ea5u gi\u00e1.\nAgent: ...\nClient: Em \u0111ang xem c\u1ea3 qu\u00fd gi\u00e1 th\u00f4i. \u1eea.\nAgent: D\u1ea1...\nClient: \u1edc, em nghe r\u00f5 kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i l\u0103m ngh\u00ecn km, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eea.\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u1eea.\nAgent: D\u1ea1 v\u00e2ng. [slow] D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Kh\u00f4ng, \u1edd, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, \u1edd, kh\u00f4ng ph\u00e1t sinh g\u00ec c\u1ea3.\nAgent: D\u1ea1 v\u00e2ng. [slow] D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eea. \u1eea, em b\u00e1n mu\u1ed1n \u0111\u1ed5i xe m\u1edbi hay l\u00e0 \u0111\u00f9m-- mu\u1ed1n \u0111\u1ed5i v\u1edbi xe kh\u00e1c h\u1ea3?\nAgent: D\u1ea1 v\u00e2ng. [slow] D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Anh ch\u01b0a.\nAgent: D\u1ea1 v\u00e2ng, anh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. [slow] D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u1eeam. \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: Th\u00ec ch\u01b0a bi\u1ebft, ch\u01b0a, em m\u1edbi tham kh\u1ea3o th\u1eed gi\u00e1, c\u00f2n anh ch\u01b0a b\u00e1n. Tham kh\u1ea3o th\u1eed xem c\u00e1i gi\u00e1 n\u00f3 gi\u1edd kho\u1ea3ng bao nhi\u00eau ti\u1ec1n, ch\u1ee9 ch\u01b0a quy\u1ebft \u0111\u1ecbnh b\u00e1n. \u1eeam, anh em tham kh\u1ea3o xem c\u00e2n \u0111\u1ed1i cho m\u00ecnh c\u00f3 mua xe kh\u00e1c, b\u00e1n c\u00e1i n\u00e0y mua xe kh\u00e1c hay l\u00e0 kh\u00f4ng, hay l\u00e0 ch\u01b0a.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: \u1eeam.\nClient: Quy\u1ec1n th\u1ebf, th\u1ebf ch\u1ea5p m\u1ea1ng c\u1ee7a n\u00f3 v\u1edbi VUCA \u0111\u1ecbnh gi\u00e1 \u0111\u01b0\u1ee3c t\u1ed1t m\u00e0 anh \u01a1i, th\u1eed tham kh\u1ea3o xem nh\u01b0 n\u00e0o. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng, d\u1ea1 v\u1eady m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe...\nClient: \u00c0, \u1edd, kho\u1ea3ng 750 tri\u1ec7u, \u1edd. \u1eeam.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ea3y tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam, \u1eebm. \u1edc, \u1edd.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ea3y tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eea.\nClient: R\u1ed3i, anh kh\u00f4ng, anh m\u1edbi \u0111ang-- anh th\u1ea5y ch\u1eafc l\u00e0 t\u1ed1t r\u1ed3i m\u00e0, \u0111\u1ea7u Vu-Ca ch\u1eafc t\u1ed1t r\u1ed3i, c\u00e1i \u0111\u1ea5y \u0111\u1ec1u r\u00f5 r\u00e0ng. Nh\u01b0ng m\u00e0 tuy nhi\u00ean th\u00ec anh c\u0169ng ch\u01b0a quy\u1ebft \u0111\u1ecbnh h\u1eb3n l\u00e0 b\u00e1n \u1ea5y. Anh c\u0169ng \u0111ang m\u1edbi ch\u1ec9 tham kh\u1ea3o, \u0111ang d\u1ef1 ki\u1ebfn th\u00f4i, ch\u01b0a quy\u1ebft \u0111\u1ecbnh h\u1eb3n l\u00e0 b\u00e1n.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: Ch\u01b0a c\u00f3 h\u00ecnh \u1ea3nh. \u1eeam, \u1eebm, th\u1ebf c\u00e1i n\u00e0y th\u00ec tui c\u0169ng ch\u01b0a c\u1ea7n qu\u1ea3ng b\u00e1 b\u00e1n cho anh \u1ea1. Anh \u1ea5y \u0111ang th\u1eed \u0111\u1ecbnh gi\u00e1 th\u00f4i.\nAgent: D\u1ea1...\nClient: V\u1eady th\u00ec \u0111i \u0111\u1ebfn giai \u0111o\u1ea1n \u0111\u1ea5y r\u1ed3i th\u00ec xem nh\u01b0 l\u00e0 c\u00f3 khi n\u00e0o b\u00e1n \u0111i anh s\u1ebd, anh s\u1ebd \u0111\u0103ng k\u00fd l\u1ea1i. Khi n\u00e0o m\u00e0 anh \u1ea5y quy\u1ebft \u0111\u1ecbnh b\u00e1n, anh s\u1ebd \u0111\u0103ng k\u00fd l\u1ea1i, nh\u00e1. Ch\u1ee9 \u0111\u1eebng, \u0111\u1eebng, \u0111\u1eebng, \u0111\u1eebng, \u0111\u1eebng tr\u00e0o b\u00e1n nh\u01b0 \u0111\u1ea5y. Ch\u01b0a tr\u00e0o b\u00e1n v\u1ed9i, nh\u00e1.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn...\nClient: Em nghe r\u00f5 r\u1ed3i. \u1eeam, \u1eebm, \u1eebm.\nAgent: ...\nClient: Ng\u01b0\u1eddi t\u00f4i ch\u01b0a?\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn...\nClient: \u1eeam, \u1eeb.\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u1eea.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng c\u00f3 ch\u1eb7n \u1ea1. T\u00ednh n\u00e0o c\u0169ng c\u00f3 ch\u1eb7n \u1ea1. Em s\u1ebd m\u1edf, \u1edd, \u1eeb, r\u1ed3i c\u00e1i n\u00e0y s\u1ebd m\u1edf c\u00e1i \u0111\u1ea5y ra, nh\u00e1. \u1eeam. \u1edc, em nghe t\u1ed1t kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i...\nClient: D\u1ea1, \u1eebm, \u1eebm, ok, \u1eebm, \u1eebm, ok, yeah, \u1eebm.\nAgent: ...\u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i...\nClient: \u1eea.\nClient: \u1eeam.\nClient: K\u00eau l\u00e0 c\u00e1i n\u00e0y. \u1eeam.\nAgent: ...\nClient: \u1eeam, \u1eeb, hi\u1ec7n t\u1ea1i anh, anh ch\u01b0a b\u00e1n cho n\u00ean l\u00e0 ch\u01b0a, ch\u01b0a, ch\u01b0a ch\u00e0o b\u00e1n. Anh m\u1edbi \u0111ang, \u0111ang th\u1eed th\u00f4i, ch\u01b0a ch\u00e0o b\u00e1n ch\u00ednh th\u1ee9c nh\u00e1. Khi n\u00e0o ch\u1edd anh s\u1ebd l\u00e0m l\u1ea1i th\u1ee7 t\u1ee5c tr\u00ean Vu-Ca nh\u00e1. Em hi\u1ec3u \u00fd anh kh\u00f4ng?\nAgent: D\u1ea1 em hi\u1ec3u \u00fd anh r\u1ed3i \u1ea1. [slow] D\u1ea1 v\u1eady em s\u1ebd b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean l\u00e0 m\u00ecnh \u0111ang tham kh\u1ea3o ...\nClient: \u1edc, \u1eeb, \u1eeb, th\u1ebf th\u00ec, th\u1ebf th\u00ec, th\u1ebf th\u00ec, \u1eeb, th\u1ebf th\u00ec c\u0169ng, c\u0169ng, \u1eeb, m\u00ecnh \u0111ang tham kh\u1ea3o ch\u1ee9 c\u0169ng ch\u01b0a, ch\u01b0a c\u1ea7n b\u00e1n. N\u1ebfu m\u00e0 b\u00e1n anh s\u1ebd ch\u00e0o qua Vuka \u0111\u1ec3 anh b\u00e1n, nh\u00e1. Vuka. \u1eea, th\u1ebf b\u00e2y gi\u1edd m\u00ecnh trao \u0111\u1ed5i \u0111i\u1ec7n tho\u1ea1i l\u00ean l\u00e0 \u0111\u01b0\u1ee3c r\u1ed3i, nh\u00e1. Ch\u01b0a, ch\u01b0a c\u1ea7n ph\u1ea3i, ph\u1ea3i, ph\u1ea3i l\u00e0m th\u1ee7 t\u1ee5c b\u00e1n c\u00e1i, nh\u00e1.\nAgent: D\u1ea1 v\u00e2ng. [slow] D\u1ea1 v\u1eady em ...\nClient: Em bi\u1ebft r\u1ed3i \u0111\u00f3.\nAgent: ...s\u1ebd b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean l\u00e0 m\u00ecnh...\nClient: \u1eeam.\nClient: C\u00e1i \u0111\u1ea5y nh\u00e1, th\u1ebf nh\u00e1.\nAgent: ...\u0111ang tham kh\u1ea3o \u1ea1. D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 l\u1eafng nghe \u1ea1. Ch\u00fac anh ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1...\nClient: \u1eeam.\nClient: \u1eeam.\nClient: OK.\nClient: Em nghe, em nghe r\u00f5 r\u00e0ng lu\u00f4n. \u1edc, \u1edd, ok \u0111\u01b0\u1ee3c \u1eebm.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 l\u1eafng nghe \u1ea1. Ch\u00fac anh ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 5616,
"turns": 99
}
✓
AI_EXTRACTION
1m 8s
28/07 14:17
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Hoan \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mazda cx5 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eeam. \u1eeam. \u1eeam. \u1eeam. \u1eeam.\nAgent: D\u1ea1 em nghe...\nClient: R\u1ed3i, mua ch\u00ednh ch\u1ee7 m\u1edbi t\u1eeb \u0111\u1ea7u.\nAgent: D\u1ea1 v\u00e2ng, anh mua ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u1ea1. [slow] D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eea.\nClient: \u1eeam.\nClient: \u1eea.\nClient: Kh\u00f4ng c\u00f3 vay.\nAgent: D\u1ea1 kh\u00f4ng c\u00f3 ...\nClient: Kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 v\u00e2ng, kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng. [slow] D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eea.\nClient: \u1eeam.\nClient: \u1eea.\nClient: \u1eeam, hai ba hai.\nAgent: D\u1ea1 v\u00e2ng, hai kh\u00f4ng hai ba. [slow] D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1eea.\nClient: \u1eeam.\nClient: Anh \u1edf, \u1edd, \u0110\u1ed1ng \u0110a.\nAgent: D\u1ea1 v\u00e2ng, anh \u1edf \u0110...\nClient: \u0110\u00fang l\u00e0 H\u00e0 N\u1ed9i. \u1eeam. \u1eeam.\nAgent: D\u1ea1...\nClient: H\u00e0 N\u1ed9i. \u1eeam, \u1eebm, anh, anh \u0111i tham kh\u1ea3o th\u1eed ch\u1ee9 anh ch\u01b0a, ch\u01b0a, ch\u01b0a c\u00f3 \u0111\u1ecbnh b\u00e1n. Khi n\u00e0o c\u00f3 \u0111\u1ecbnh b\u00e1n th\u00ec anh s\u1ebd \u0111\u01b0a l\u00ean \u0111\u1ea5u gi\u00e1.\nAgent: ...\nClient: Em \u0111ang xem c\u1ea3 qu\u00fd gi\u00e1 th\u00f4i. \u1eea.\nAgent: D\u1ea1...\nClient: \u1edc, em nghe r\u00f5 kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i l\u0103m ngh\u00ecn km, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eea.\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u1eea.\nAgent: D\u1ea1 v\u00e2ng. [slow] D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Kh\u00f4ng, \u1edd, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, \u1edd, kh\u00f4ng ph\u00e1t sinh g\u00ec c\u1ea3.\nAgent: D\u1ea1 v\u00e2ng. [slow] D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eea. \u1eea, em b\u00e1n mu\u1ed1n \u0111\u1ed5i xe m\u1edbi hay l\u00e0 \u0111\u00f9m-- mu\u1ed1n \u0111\u1ed5i v\u1edbi xe kh\u00e1c h\u1ea3?\nAgent: D\u1ea1 v\u00e2ng. [slow] D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Anh ch\u01b0a.\nAgent: D\u1ea1 v\u00e2ng, anh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. [slow] D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u1eeam. \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: Th\u00ec ch\u01b0a bi\u1ebft, ch\u01b0a, em m\u1edbi tham kh\u1ea3o th\u1eed gi\u00e1, c\u00f2n anh ch\u01b0a b\u00e1n. Tham kh\u1ea3o th\u1eed xem c\u00e1i gi\u00e1 n\u00f3 gi\u1edd kho\u1ea3ng bao nhi\u00eau ti\u1ec1n, ch\u1ee9 ch\u01b0a quy\u1ebft \u0111\u1ecbnh b\u00e1n. \u1eeam, anh em tham kh\u1ea3o xem c\u00e2n \u0111\u1ed1i cho m\u00ecnh c\u00f3 mua xe kh\u00e1c, b\u00e1n c\u00e1i n\u00e0y mua xe kh\u00e1c hay l\u00e0 kh\u00f4ng, hay l\u00e0 ch\u01b0a.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: \u1eeam.\nClient: Quy\u1ec1n th\u1ebf, th\u1ebf ch\u1ea5p m\u1ea1ng c\u1ee7a n\u00f3 v\u1edbi VUCA \u0111\u1ecbnh gi\u00e1 \u0111\u01b0\u1ee3c t\u1ed1t m\u00e0 anh \u01a1i, th\u1eed tham kh\u1ea3o xem nh\u01b0 n\u00e0o. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng, d\u1ea1 v\u1eady m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe...\nClient: \u00c0, \u1edd, kho\u1ea3ng 750 tri\u1ec7u, \u1edd. \u1eeam.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ea3y tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam, \u1eebm. \u1edc, \u1edd.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ea3y tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eeam.\nClient: \u1eea.\nClient: R\u1ed3i, anh kh\u00f4ng, anh m\u1edbi \u0111ang-- anh th\u1ea5y ch\u1eafc l\u00e0 t\u1ed1t r\u1ed3i m\u00e0, \u0111\u1ea7u Vu-Ca ch\u1eafc t\u1ed1t r\u1ed3i, c\u00e1i \u0111\u1ea5y \u0111\u1ec1u r\u00f5 r\u00e0ng. Nh\u01b0ng m\u00e0 tuy nhi\u00ean th\u00ec anh c\u0169ng ch\u01b0a quy\u1ebft \u0111\u1ecbnh h\u1eb3n l\u00e0 b\u00e1n \u1ea5y. Anh c\u0169ng \u0111ang m\u1edbi ch\u1ec9 tham kh\u1ea3o, \u0111ang d\u1ef1 ki\u1ebfn th\u00f4i, ch\u01b0a quy\u1ebft \u0111\u1ecbnh h\u1eb3n l\u00e0 b\u00e1n.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: Ch\u01b0a c\u00f3 h\u00ecnh \u1ea3nh. \u1eeam, \u1eebm, th\u1ebf c\u00e1i n\u00e0y th\u00ec tui c\u0169ng ch\u01b0a c\u1ea7n qu\u1ea3ng b\u00e1 b\u00e1n cho anh \u1ea1. Anh \u1ea5y \u0111ang th\u1eed \u0111\u1ecbnh gi\u00e1 th\u00f4i.\nAgent: D\u1ea1...\nClient: V\u1eady th\u00ec \u0111i \u0111\u1ebfn giai \u0111o\u1ea1n \u0111\u1ea5y r\u1ed3i th\u00ec xem nh\u01b0 l\u00e0 c\u00f3 khi n\u00e0o b\u00e1n \u0111i anh s\u1ebd, anh s\u1ebd \u0111\u0103ng k\u00fd l\u1ea1i. Khi n\u00e0o m\u00e0 anh \u1ea5y quy\u1ebft \u0111\u1ecbnh b\u00e1n, anh s\u1ebd \u0111\u0103ng k\u00fd l\u1ea1i, nh\u00e1. Ch\u1ee9 \u0111\u1eebng, \u0111\u1eebng, \u0111\u1eebng, \u0111\u1eebng, \u0111\u1eebng tr\u00e0o b\u00e1n nh\u01b0 \u0111\u1ea5y. Ch\u01b0a tr\u00e0o b\u00e1n v\u1ed9i, nh\u00e1.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn...\nClient: Em nghe r\u00f5 r\u1ed3i. \u1eeam, \u1eebm, \u1eebm.\nAgent: ...\nClient: Ng\u01b0\u1eddi t\u00f4i ch\u01b0a?\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn...\nClient: \u1eeam, \u1eeb.\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u1eea.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng c\u00f3 ch\u1eb7n \u1ea1. T\u00ednh n\u00e0o c\u0169ng c\u00f3 ch\u1eb7n \u1ea1. Em s\u1ebd m\u1edf, \u1edd, \u1eeb, r\u1ed3i c\u00e1i n\u00e0y s\u1ebd m\u1edf c\u00e1i \u0111\u1ea5y ra, nh\u00e1. \u1eeam. \u1edc, em nghe t\u1ed1t kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i...\nClient: D\u1ea1, \u1eebm, \u1eebm, ok, \u1eebm, \u1eebm, ok, yeah, \u1eebm.\nAgent: ...\u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i...\nClient: \u1eea.\nClient: \u1eeam.\nClient: K\u00eau l\u00e0 c\u00e1i n\u00e0y. \u1eeam.\nAgent: ...\nClient: \u1eeam, \u1eeb, hi\u1ec7n t\u1ea1i anh, anh ch\u01b0a b\u00e1n cho n\u00ean l\u00e0 ch\u01b0a, ch\u01b0a, ch\u01b0a ch\u00e0o b\u00e1n. Anh m\u1edbi \u0111ang, \u0111ang th\u1eed th\u00f4i, ch\u01b0a ch\u00e0o b\u00e1n ch\u00ednh th\u1ee9c nh\u00e1. Khi n\u00e0o ch\u1edd anh s\u1ebd l\u00e0m l\u1ea1i th\u1ee7 t\u1ee5c tr\u00ean Vu-Ca nh\u00e1. Em hi\u1ec3u \u00fd anh kh\u00f4ng?\nAgent: D\u1ea1 em hi\u1ec3u \u00fd anh r\u1ed3i \u1ea1. [slow] D\u1ea1 v\u1eady em s\u1ebd b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean l\u00e0 m\u00ecnh \u0111ang tham kh\u1ea3o ...\nClient: \u1edc, \u1eeb, \u1eeb, th\u1ebf th\u00ec, th\u1ebf th\u00ec, th\u1ebf th\u00ec, \u1eeb, th\u1ebf th\u00ec c\u0169ng, c\u0169ng, \u1eeb, m\u00ecnh \u0111ang tham kh\u1ea3o ch\u1ee9 c\u0169ng ch\u01b0a, ch\u01b0a c\u1ea7n b\u00e1n. N\u1ebfu m\u00e0 b\u00e1n anh s\u1ebd ch\u00e0o qua Vuka \u0111\u1ec3 anh b\u00e1n, nh\u00e1. Vuka. \u1eea, th\u1ebf b\u00e2y gi\u1edd m\u00ecnh trao \u0111\u1ed5i \u0111i\u1ec7n tho\u1ea1i l\u00ean l\u00e0 \u0111\u01b0\u1ee3c r\u1ed3i, nh\u00e1. Ch\u01b0a, ch\u01b0a c\u1ea7n ph\u1ea3i, ph\u1ea3i, ph\u1ea3i l\u00e0m th\u1ee7 t\u1ee5c b\u00e1n c\u00e1i, nh\u00e1.\nAgent: D\u1ea1 v\u00e2ng. [slow] D\u1ea1 v\u1eady em ...\nClient: Em bi\u1ebft r\u1ed3i \u0111\u00f3.\nAgent: ...s\u1ebd b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean l\u00e0 m\u00ecnh...\nClient: \u1eeam.\nClient: C\u00e1i \u0111\u1ea5y nh\u00e1, th\u1ebf nh\u00e1.\nAgent: ...\u0111ang tham kh\u1ea3o \u1ea1. D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 l\u1eafng nghe \u1ea1. Ch\u00fac anh ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1...\nClient: \u1eeam.\nClient: \u1eeam.\nClient: OK.\nClient: Em nghe, em nghe r\u00f5 r\u00e0ng lu\u00f4n. \u1edc, \u1edd, ok \u0111\u01b0\u1ee3c \u1eebm.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 l\u1eafng nghe \u1ea1. Ch\u00fac anh ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "750000000",
"car_history": "Kh\u00f4ng ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n.",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, \u0110\u1ed1ng \u0110a",
"odo": "35000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111ang tham kh\u1ea3o gi\u00e1.",
"status": "CALL BACK",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7, xe Mazda CX-5 2023, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 35.000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n \u0111\u1ed5i xe m\u1edbi nh\u01b0ng ch\u01b0a quy\u1ebft \u0111\u1ecbnh b\u00e1n, ch\u1ec9 tham kh\u1ea3o gi\u00e1. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi, \u0111\u1ecdc l\u1ea1i gi\u00e1 750 tri\u1ec7u, n\u00f3i ph\u00ed 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua. Tuy nhi\u00ean, kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n ngay v\u00e0 h\u1eb9n khi n\u00e0o quy\u1ebft \u0111\u1ecbnh s\u1ebd li\u00ean h\u1ec7 l\u1ea1i, n\u00ean cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 CALL BACK.",
"year": "2023",
"zalo_status": "TRUE"
}
✓
SLACK_POST
656ms
28/07 14:17
▸ Input
{
"sales_slack_id": "U08R0HVRB9A",
"sku": "SKU-LRJGKP",
"status": "CALL BACK",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7, xe Mazda CX-5 2023, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 35.000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n \u0111\u1ed5i xe m\u1edbi nh\u01b0ng ch\u01b0a quy\u1ebft \u0111\u1ecbnh b\u00e1n, ch\u1ec9 tham kh\u1ea3o gi\u00e1. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi, \u0111\u1ecdc l\u1ea1i gi\u00e1 750 tri\u1ec7u, n\u00f3i ph\u00ed 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua. Tuy nhi\u00ean, kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n ngay v\u00e0 h\u1eb9n khi n\u00e0o quy\u1ebft \u0111\u1ecbnh s\u1ebd li\u00ean h\u1ec7 l\u1ea1i, n\u00ean cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 CALL BACK."
}
▸ Output
{
"posted": true,
"thread_ts": "1785222370.914579"
}
✓
CRM_APIS
195ms
28/07 14:17
✓
CRM_ACTIVITIES
522ms
28/07 14:17
✓
SLACK_AUDIO
6.5s
28/07 14:17
✓
UPDATE_CLOSING
121ms
28/07 14:17
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Hoan đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe mazda cx5 2023 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừm. Ừm. Ừm. Ừm. Ừm. Agent: Dạ em nghe... Client: Rồi, mua chính chủ mới từ đầu. Agent: Dạ vâng, anh mua chính chủ từ đầu ạ. [slow] Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừ. Client: Ừ. Client: Ừm. Client: Ừ. Client: Không có vay. Agent: Dạ không có ... Client: Không có vay ngân hàng. Agent: Dạ vâng, không có vay ngân hàng. [slow] Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai ba phải không anh? Client: Ừ. Client: Ừm. Client: Ừ. Client: Ừm, hai ba hai. Agent: Dạ vâng, hai không hai ba. [slow] Dạ em thấy địa chỉ của anh ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Ừ. Client: Ừm. Client: Anh ở, ờ, Đống Đa. Agent: Dạ vâng, anh ở Đ... Client: Đúng là Hà Nội. Ừm. Ừm. Agent: Dạ... Client: Hà Nội. Ừm, ừm, anh, anh đi tham khảo thử chứ anh chưa, chưa, chưa có định bán. Khi nào có định bán thì anh sẽ đưa lên đấu giá. Agent: ... Client: Em đang xem cả quý giá thôi. Ừ. Agent: Dạ... Client: Ờ, em nghe rõ không? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ em thấy xe đã chạy khoảng ba mươi lăm nghìn km, đúng không ạ? Client: Ừm. Client: Ừ. Client: Ừ. Client: Đúng rồi, đúng rồi. Ừ. Agent: Dạ vâng. [slow] Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Không, ờ, không, không, không, ờ, không phát sinh gì cả. Agent: Dạ vâng. [slow] Dạ em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Ừm. Client: Ừ. Ừ, em bán muốn đổi xe mới hay là đùm-- muốn đổi với xe khác hả? Agent: Dạ vâng. [slow] Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Anh chưa. Agent: Dạ vâng, anh chưa tìm hiểu hay đặt cọc mẫu xe nào ạ. [slow] Dạ hiện tại anh có kế hoạch bán xe này trong khoảng bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Ừm. Ừm. Client: Ừm. Client: Ừm. Client: Thì chưa biết, chưa, em mới tham khảo thử giá, còn anh chưa bán. Tham khảo thử xem cái giá nó giờ khoảng bao nhiêu tiền, chứ chưa quyết định bán. Ừm, anh em tham khảo xem cân đối cho mình có mua xe khác, bán cái này mua xe khác hay là không, hay là chưa. Agent: Dạ vâng. ... Client: Ừm. Client: Quyền thế, thế chấp mạng của nó với VUCA định giá được tốt mà anh ơi, thử tham khảo xem như nào. Ừm. Agent: Dạ vâng, dạ vậy mình có nhắm chừng sẽ bán xe... Client: À, ờ, khoảng 750 triệu, ờ. Ừm. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ bảy trăm năm mươi triệu đúng không ạ? Client: Ừ. Client: Ừm, ừm. Ờ, ờ. Agent: Dạ em ghi nhận mức giá mong muốn bảy trăm năm mươi triệu của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừ. Client: Ừm. Client: Ừm. Client: Ừm. Client: Ừm. Client: Ừm. Client: Ừm. Client: Ừ. Client: Rồi, anh không, anh mới đang-- anh thấy chắc là tốt rồi mà, đầu Vu-Ca chắc tốt rồi, cái đấy đều rõ ràng. Nhưng mà tuy nhiên thì anh cũng chưa quyết định hẳn là bán ấy. Anh cũng đang mới chỉ tham khảo, đang dự kiến thôi, chưa quyết định hẳn là bán. Agent: Dạ vâng. ... Client: Chưa có hình ảnh. Ừm, ừm, thế cái này thì tui cũng chưa cần quảng bá bán cho anh ạ. Anh ấy đang thử định giá thôi. Agent: Dạ... Client: Vậy thì đi đến giai đoạn đấy rồi thì xem như là có khi nào bán đi anh sẽ, anh sẽ đăng ký lại. Khi nào mà anh ấy quyết định bán, anh sẽ đăng ký lại, nhá. Chứ đừng, đừng, đừng, đừng, đừng trào bán như đấy. Chưa trào bán vội, nhá. Agent: Dạ vâng, em hiểu rồi ạ. Dạ anh cho em xác nhận... Client: Em nghe rõ rồi. Ừm, ừm, ừm. Agent: ... Client: Người tôi chưa? Agent: Dạ em nghe rõ rồi ạ. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn... Client: Ừm, ừ. Client: Ừm. Client: Đúng rồi, đúng rồi, đúng rồi. Ừ. Agent: Dạ... Client: Không có chặn ạ. Tính nào cũng có chặn ạ. Em sẽ mở, ờ, ừ, rồi cái này sẽ mở cái đấy ra, nhá. Ừm. Ờ, em nghe tốt không? Agent: Dạ em nghe rất rõ rồi ạ. Dạ em đã ghi nhận thông tin xe của mình rồi... Client: Dạ, ừm, ừm, ok, ừm, ừm, ok, yeah, ừm. Agent: ...ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội... Client: Ừ. Client: Ừm. Client: Kêu là cái này. Ừm. Agent: ... Client: Ừm, ừ, hiện tại anh, anh chưa bán cho nên là chưa, chưa, chưa chào bán. Anh mới đang, đang thử thôi, chưa chào bán chính thức nhá. Khi nào chờ anh sẽ làm lại thủ tục trên Vu-Ca nhá. Em hiểu ý anh không? Agent: Dạ em hiểu ý anh rồi ạ. [slow] Dạ vậy em sẽ báo lại với chuyên viên là mình đang tham khảo ... Client: Ờ, ừ, ừ, thế thì, thế thì, thế thì, ừ, thế thì cũng, cũng, ừ, mình đang tham khảo chứ cũng chưa, chưa cần bán. Nếu mà bán anh sẽ chào qua Vuka để anh bán, nhá. Vuka. Ừ, thế bây giờ mình trao đổi điện thoại lên là được rồi, nhá. Chưa, chưa cần phải, phải, phải làm thủ tục bán cái, nhá. Agent: Dạ vâng. [slow] Dạ vậy em ... Client: Em biết rồi đó. Agent: ...sẽ báo lại với chuyên viên là mình... Client: Ừm. Client: Cái đấy nhá, thế nhá. Agent: ...đang tham khảo ạ. Dạ em cảm ơn anh đã lắng nghe ạ. Chúc anh ngày tốt lành ạ... Client: Ừm. Client: Ừm. Client: OK. Client: Em nghe, em nghe rõ ràng luôn. Ờ, ờ, ok được ừm. Agent: Dạ em cảm ơn anh đã lắng nghe ạ. Chúc anh ngày tốt lành ạ.