553509b0-9535-4dd8-919f-372545a93e29
SUCCESS
Time
26/07/2026 09:25:38
Duration
3m 42s
Campaign
-
Conversation ID
conv_8201kye3w3bjexca0zqf7ncs2fym
Recording
AI Extraction
odo
153000
loan
KHÔNG VAY NGÂN HÀNG
year
2012
status
SUCCESS
summary
Khách hàng là anh Dũ, mua lại xe Toyota Innova 2012 chưa sang tên, không vay ngân hàng, xe ở Đức Trọng, Lâm Đồng, đã chạy 153.000 km, không đâm đụng hay ngập nước. Khách muốn bán trong 1 tuần với giá 280 triệu đồng. Agent đã xác nhận Zalo, đọc lại giá, nói phí 1% và hướng dẫn gửi ảnh nội ngoại thất. Khách đồng ý và không thắc mắc.
is_owner
MUA LẠI CHƯA SANG TÊN
location
Đức Trọng, Lâm Đồng
intention
FAST
is_silent
-
info_score
8
is_closing
True
car_history
Không đâm đụng, ngập nước từ khi mua lại
sale_reason
Đổi xe mới
zalo_status
TRUE
asking_price
280000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
234ms
26/07 09:25
▸ Input
{
"phone": "0917684911"
}
▸ Output
{
"car_brand": "toyota",
"car_model": "innova",
"lead_id": "553509b0-9535-4dd8-919f-372545a93e29",
"name": "Nguy\u1ec5n anh D\u0169",
"sales": "U09347ZRTKR",
"sku": "SKU-CCTEMS"
}
✓
PREPARE_CALL
1.9s
26/07 09:25
▸ Input
{
"car_brand": "toyota",
"car_model": "innova",
"name": "Nguy\u1ec5n anh D\u0169",
"sku": "SKU-CCTEMS"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785032616.875779",
"variables": {
"anh_chi": "anh",
"car_make": "toyota innova 2012",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Trong 1 tu\u1ea7n, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 153000, gi\u00e1 mong mu\u1ed1n: 280000000, v\u1ecb tr\u00ed: LamDong",
"user_name": "Nguy\u1ec5n anh D\u0169"
}
}
✓
OUTBOUND_CALL
9.1s
26/07 09:25
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0917684911",
"variables": {
"anh_chi": "anh",
"car_make": "toyota innova 2012",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Trong 1 tu\u1ea7n, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 153000, gi\u00e1 mong mu\u1ed1n: 280000000, v\u1ecb tr\u00ed: LamDong",
"user_name": "Nguy\u1ec5n anh D\u0169"
}
}
▸ Output
{
"conversation_id": "conv_8201kye3w3bjexca0zqf7ncs2fym",
"raw": {
"conversation_id": "conv_8201kye3w3bjexca0zqf7ncs2fym",
"message": "Outbound call initiated",
"sip_call_id": "SCL_8yLrmLgenLfn",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
26/07 09:29
▸ Input
{
"conversation_id": "conv_8201kye3w3bjexca0zqf7ncs2fym"
}
▸ Output
{
"duration_secs": 222,
"status": "done"
}
✓
TRANSCRIPT
26/07 09:29
▸ Input
{
"raw_turns": 57
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n anh D\u0169 \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota innova 2012 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u00c0. R\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: Kh\u00f4ng, anh mua l\u1ea1i r\u1ed3i.\nAgent: D\u1ea1 anh mua l\u1ea1i \u1ea1. D\u1ea1 ...\nClient: \u1eea.\nClient: D\u1ea1 \u1eebm. \u1eeam.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n...\nClient: Ch\u01b0a, ch\u01b0a \u1ee7y quy\u1ec1n th\u00f4i.\nAgent: D\u1ea1 m\u00ecnh v\u1eabn c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n. D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: T\u00ean ng\u01b0\u1eddi kh\u00e1c nh\u1edb.\nAgent: D\u1ea1 t\u00ean ng\u01b0\u1eddi kh\u00e1c. D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Uy\u00ean m\u00e0, t\u00ean ng\u01b0\u1eddi kh\u00e1c.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: Kh\u00f4ng, kh\u00f4ng c\u00f3 vay g\u00ec h\u1ebft \u00e1.\nAgent: D\u1ea1 kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi hai ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eeam. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf L\u00e2m \u0110\u1ed3ng, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf khu v\u1ef1c n\u00e0o c\u1ee7a...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em...\nClient: \u0110\u1ee9c Tr\u1ecdng, \u0110\u1ee9c Tr\u1ecdng.\nAgent: D\u1ea1 \u0110\u1ee9c Tr\u1ecdng, L\u00e2m \u0110\u1ed3ng. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i ba ngh\u00ecn ki l\u00f4 m\u00e9t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u1edc, \u0111\u00fang r\u1ed3i. T\u1eeb anh mua v\u1ec1 l\u00e0 kh\u00f4ng, kh\u00f4ng b\u1ecb g\u00ec h\u1ebft.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a t\u00ecm hi\u1ec3u th\u00f4i, ch\u01b0a \u0111\u1eb7t c\u1ecdc.\nAgent: D\u1ea1 m\u00ecnh m\u1edbi t\u00ecm hi\u1ec3u th\u00f4i ch\u1ee9 ch\u01b0a \u0111\u1eb7t c\u1ecdc. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: T\u1ea7m m\u1ed9t tu\u1ea7n.\nAgent: D\u1ea1 t\u1ea7m m\u1ed9t tu\u1ea7n. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 hai tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam,\nClient: M\u1ed9t tr\u0103m hai.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai...\nClient: Hai tr\u0103m t\u00e1m, hai tr\u0103m t\u00e1m.\nAgent: D\u1ea1 hai tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1eeb.\nClient: \u1eeam. \u1eeam.\nClient: \u1edc, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng th\u1eafc m\u1eafc.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1...\nClient: Ai em? Kh\u00f4ng, anh l\u00e0 s\u1ed1 anh m\u1edf, anh l\u00e0m \u0103n \u0111\u00e0ng ho\u00e0ng, anh \u0111\u00e2u c\u00f3 ch\u1eb7n ai h\u1ebft \u00e1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i...\nClient: Em l\u00e0 ng\u01b0\u1eddi th\u1eadt, vi\u1ec7c th\u1eadt.\nAgent: D\u1ea1 em...\nClient: R\u1ed3i, m\u1eddi em nh\u00e9.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t...\nClient: \u1eeam.\nClient: \u00c0, \u00e0, \u00e0, \u0111\u01b0\u1ee3c r\u1ed3i.\nAgent: ...v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u0110\u00e2u c\u00f3 \u0111\u0103ng ki\u1ec3m \u0111\u00e2u. B\u00e2y gi\u1edd h\u1ebft \u0111\u0103ng ki\u1ec3m r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 v\u1eady m\u00ecnh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe th\u00f4i c\u0169ng \u0111\u01b0\u1ee3c \u1ea1.\nClient: \u1edc, \u1edd, \u0111\u01b0\u1ee3c r\u1ed3i. OK. \u1eeam.",
"length": 3412,
"turns": 55
}
✓
AI_EXTRACTION
5.3s
26/07 09:29
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n anh D\u0169 \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota innova 2012 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u00c0. R\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: Kh\u00f4ng, anh mua l\u1ea1i r\u1ed3i.\nAgent: D\u1ea1 anh mua l\u1ea1i \u1ea1. D\u1ea1 ...\nClient: \u1eea.\nClient: D\u1ea1 \u1eebm. \u1eeam.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n...\nClient: Ch\u01b0a, ch\u01b0a \u1ee7y quy\u1ec1n th\u00f4i.\nAgent: D\u1ea1 m\u00ecnh v\u1eabn c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n. D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: T\u00ean ng\u01b0\u1eddi kh\u00e1c nh\u1edb.\nAgent: D\u1ea1 t\u00ean ng\u01b0\u1eddi kh\u00e1c. D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Uy\u00ean m\u00e0, t\u00ean ng\u01b0\u1eddi kh\u00e1c.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: Kh\u00f4ng, kh\u00f4ng c\u00f3 vay g\u00ec h\u1ebft \u00e1.\nAgent: D\u1ea1 kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi hai ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eeam. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf L\u00e2m \u0110\u1ed3ng, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf khu v\u1ef1c n\u00e0o c\u1ee7a...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em...\nClient: \u0110\u1ee9c Tr\u1ecdng, \u0110\u1ee9c Tr\u1ecdng.\nAgent: D\u1ea1 \u0110\u1ee9c Tr\u1ecdng, L\u00e2m \u0110\u1ed3ng. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m n\u0103m m\u01b0\u01a1i ba ngh\u00ecn ki l\u00f4 m\u00e9t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u1edc, \u0111\u00fang r\u1ed3i. T\u1eeb anh mua v\u1ec1 l\u00e0 kh\u00f4ng, kh\u00f4ng b\u1ecb g\u00ec h\u1ebft.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a t\u00ecm hi\u1ec3u th\u00f4i, ch\u01b0a \u0111\u1eb7t c\u1ecdc.\nAgent: D\u1ea1 m\u00ecnh m\u1edbi t\u00ecm hi\u1ec3u th\u00f4i ch\u1ee9 ch\u01b0a \u0111\u1eb7t c\u1ecdc. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: T\u1ea7m m\u1ed9t tu\u1ea7n.\nAgent: D\u1ea1 t\u1ea7m m\u1ed9t tu\u1ea7n. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 hai tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam,\nClient: M\u1ed9t tr\u0103m hai.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai...\nClient: Hai tr\u0103m t\u00e1m, hai tr\u0103m t\u00e1m.\nAgent: D\u1ea1 hai tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1eeb.\nClient: \u1eeam. \u1eeam.\nClient: \u1edc, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng th\u1eafc m\u1eafc.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1...\nClient: Ai em? Kh\u00f4ng, anh l\u00e0 s\u1ed1 anh m\u1edf, anh l\u00e0m \u0103n \u0111\u00e0ng ho\u00e0ng, anh \u0111\u00e2u c\u00f3 ch\u1eb7n ai h\u1ebft \u00e1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i...\nClient: Em l\u00e0 ng\u01b0\u1eddi th\u1eadt, vi\u1ec7c th\u1eadt.\nAgent: D\u1ea1 em...\nClient: R\u1ed3i, m\u1eddi em nh\u00e9.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t...\nClient: \u1eeam.\nClient: \u00c0, \u00e0, \u00e0, \u0111\u01b0\u1ee3c r\u1ed3i.\nAgent: ...v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u0110\u00e2u c\u00f3 \u0111\u0103ng ki\u1ec3m \u0111\u00e2u. B\u00e2y gi\u1edd h\u1ebft \u0111\u0103ng ki\u1ec3m r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 v\u1eady m\u00ecnh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe th\u00f4i c\u0169ng \u0111\u01b0\u1ee3c \u1ea1.\nClient: \u1edc, \u1edd, \u0111\u01b0\u1ee3c r\u1ed3i. OK. \u1eeam."
}
▸ Output
{
"asking_price": "280000000",
"car_history": "Kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, ng\u1eadp n\u01b0\u1edbc t\u1eeb khi mua l\u1ea1i",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "FAST",
"is_closing": true,
"is_owner": "MUA L\u1ea0I CH\u01afA SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "\u0110\u1ee9c Tr\u1ecdng, L\u00e2m \u0110\u1ed3ng",
"odo": "153000",
"sale_reason": "\u0110\u1ed5i xe m\u1edbi",
"status": "SUCCESS",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 anh D\u0169, mua l\u1ea1i xe Toyota Innova 2012 ch\u01b0a sang t\u00ean, kh\u00f4ng vay ng\u00e2n h\u00e0ng, xe \u1edf \u0110\u1ee9c Tr\u1ecdng, L\u00e2m \u0110\u1ed3ng, \u0111\u00e3 ch\u1ea1y 153.000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n trong 1 tu\u1ea7n v\u1edbi gi\u00e1 280 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 kh\u00f4ng th\u1eafc m\u1eafc.",
"year": "2012",
"zalo_status": "TRUE"
}
✓
SLACK_POST
635ms
26/07 09:29
▸ Input
{
"sales_slack_id": "U09347ZRTKR",
"sku": "SKU-CCTEMS",
"status": "SUCCESS",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 anh D\u0169, mua l\u1ea1i xe Toyota Innova 2012 ch\u01b0a sang t\u00ean, kh\u00f4ng vay ng\u00e2n h\u00e0ng, xe \u1edf \u0110\u1ee9c Tr\u1ecdng, L\u00e2m \u0110\u1ed3ng, \u0111\u00e3 ch\u1ea1y 153.000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n trong 1 tu\u1ea7n v\u1edbi gi\u00e1 280 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 kh\u00f4ng th\u1eafc m\u1eafc."
}
▸ Output
{
"posted": true,
"thread_ts": "1785032616.875779"
}
✓
CRM_APIS
396ms
26/07 09:29
✓
CRM_ACTIVITIES
225ms
26/07 09:29
✓
SLACK_AUDIO
3.9s
26/07 09:30
✓
UPDATE_CLOSING
201ms
26/07 09:30
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn anh Dũ đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe toyota innova 2012 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: À. Rồi. Agent: Dạ vâng. ... Client: Không, anh mua lại rồi. Agent: Dạ anh mua lại ạ. Dạ ... Client: Ừ. Client: Dạ ừm. Ừm. Agent: Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền... Client: Chưa, chưa ủy quyền thôi. Agent: Dạ mình vẫn còn đứng ủy quyền. Dạ vậy hiện tại giấy đăng ký xe đang đứng tên mình hay tên người khác ạ? Client: Tên người khác nhớ. Agent: Dạ tên người khác. Dạ vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Uyên mà, tên người khác. Agent: Dạ vâng. ... Client: Không, không có vay gì hết á. Agent: Dạ không có vay góp ngân hàng. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười hai phải không anh? Client: Ừm. Đúng rồi, đúng rồi. Agent: Dạ vâng. Dạ em thấy địa chỉ của anh ở Lâm Đồng, không biết cụ thể mình ở khu vực nào của... Client: Đúng rồi. Agent: Dạ vâng. Dạ em... Client: Đức Trọng, Đức Trọng. Agent: Dạ Đức Trọng, Lâm Đồng. Dạ em thấy xe đã chạy khoảng một trăm năm mươi ba nghìn ki lô mét, đúng không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ vâng. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Ờ, đúng rồi. Từ anh mua về là không, không bị gì hết. Agent: Dạ vâng. Dạ em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Đúng rồi. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa tìm hiểu thôi, chưa đặt cọc. Agent: Dạ mình mới tìm hiểu thôi chứ chưa đặt cọc. Dạ hiện tại anh có kế hoạch bán xe này trong khoảng bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Tầm một tuần. Agent: Dạ tầm một tuần. Dạ em thấy mức giá mong muốn của anh là hai trăm tám mươi triệu đồng, có đúng không ạ? Client: Ừm, Client: Một trăm hai. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ hai... Client: Hai trăm tám, hai trăm tám. Agent: Dạ hai trăm tám mươi triệu đồng đúng không ạ? Client: Đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn hai trăm tám mươi triệu đồng của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm, ừ. Client: Ừm. Ừm. Client: Ờ, không, không, không thắc mắc. Agent: Dạ vâng. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ... Client: Ai em? Không, anh là số anh mở, anh làm ăn đàng hoàng, anh đâu có chặn ai hết á. Agent: Dạ vâng. Dạ em đã ghi nhận thông tin xe của mình rồi... Client: Em là người thật, việc thật. Agent: Dạ em... Client: Rồi, mời em nhé. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất... Client: Ừm. Client: À, à, à, được rồi. Agent: ...và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Đâu có đăng kiểm đâu. Bây giờ hết đăng kiểm rồi. Agent: Dạ vâng. Dạ vậy mình gửi giúp em bộ ảnh nội ngoại thất xe thôi cũng được ạ. Client: Ờ, ờ, được rồi. OK. Ừm.