b49cb0e2-d036-4f22-acd3-ff95a1c79cc6
CALL BACK
Time
07/08/2026 13:33:05
Duration
3m 6s
Campaign
-
Conversation ID
conv_8101kzdestr6f8rrm012jx4hj4sw
Recording
AI Extraction
odo
150000
loan
KHÔNG VAY NGÂN HÀNG
year
2018
status
CALL BACK
summary
Cuộc gọi với chị Thang Trinh, chủ xe Audi A0 đời 2018 tại Thái Nguyên. Xe đã chạy 150,000 km, chưa va chạm nặng hay ngập nước, không còn vay ngân hàng. Chị muốn bán xe để đổi sang xe điện, giá mong muốn ngoài 700 triệu, cần bán nhanh trong vòng một tuần. Agent đã xác nhận giá và nói rõ phí dịch vụ 1%, nhưng chưa xác nhận Zalo và chưa đưa câu hướng dẫn cuối. Khách đang họp nên cuộc gọi kết thúc sớm, cần gọi lại để hoàn thiện thông tin.
is_owner
CHÍNH CHỦ
location
Thái Nguyên
intention
FAST
is_silent
-
info_score
8
is_closing
-
car_history
Chưa từng va chạm nặng hay ngập nước
sale_reason
Bán xe để đổi sang xe điện
zalo_status
FALSE
asking_price
700000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
07/08 13:33
▸ Input
{
"phone": "0966353434"
}
▸ Output
{
"car_brand": "Pho",
"car_model": "7 cho sx",
"lead_id": "b49cb0e2-d036-4f22-acd3-ff95a1c79cc6",
"name": "Thang Trinh",
"sales": "U07UFLAMJ6B",
"sku": "FB-M6YXTL8U"
}
✓
FILTER_SALES
3ms
07/08 13:33
▸ Input
{
"sales_slack_id": "U07UFLAMJ6B"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.3s
07/08 13:33
▸ Input
{
"car_brand": "Pho",
"car_model": "7 cho sx",
"name": "Thang Trinh",
"sku": "FB-M6YXTL8U"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786084263.648099",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Pho 7 cho sx",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Thang Trinh"
}
}
✓
OUTBOUND_CALL
13.4s
07/08 13:33
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0966353434",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Pho 7 cho sx",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Thang Trinh"
}
}
▸ Output
{
"conversation_id": "conv_8101kzdestr6f8rrm012jx4hj4sw",
"raw": {
"conversation_id": "conv_8101kzdestr6f8rrm012jx4hj4sw",
"message": "Outbound call initiated",
"sip_call_id": "SCL_FUzHRqbMoLJT",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
07/08 13:37
▸ Input
{
"conversation_id": "conv_8101kzdestr6f8rrm012jx4hj4sw"
}
▸ Output
{
"duration_secs": 186,
"status": "done"
}
✓
TRANSCRIPT
07/08 13:37
▸ Input
{
"raw_turns": 43
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Thang Trinh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Pho 7 cho sx \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1ed2.\nAgent: D\u1ea1 v\u00e2ng,...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh...\nClient: Audi A0.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Hai m\u01b0\u01a1i t\u00e1m.\nAgent: D\u1ea1 hai ngh\u00ecn kh\u00f4ng tr\u0103m linh t\u00e1m \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh...\nClient: M\u01b0\u1eddi t\u00e1m, m\u01b0\u1eddi t\u00e1m.\nAgent: D\u1ea1 hai ngh\u00ecn kh\u00f4ng tr\u0103m m\u01b0\u1eddi t\u00e1m ...\nClient: \u00c0, M\u1ed9c.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1...\nClient: \u1eea, hai ngh\u00ecn kh\u00f4ng tr\u0103m m\u01b0\u1eddi t\u00e1m.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Th\u00e1i Nguy\u00ean.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 15 v\u1ea1n r\u1ed3i.\nAgent: D\u1ea1 m\u01b0\u1eddi l\u0103m v\u1ea1n. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: X\u01b0a ch\u01b0a h\u1ec1, ch\u01b0a h\u1ec1. \u00c0.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: B\u00e1n xe th\u00f4i, b\u00e1n xe \u0111i\u1ec7n th\u00f4i.\nAgent: D\u1ea1 m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe \u0111i\u1ec7n \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay...\nClient: C\u00e1c \u1ea1.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 t\u00ecm...\nClient: \u0110ang \u0111\u1ecbnh mua v\u1ec1 \u00e1p ch\u00ec.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: C\u00e1i b\u1ea3n xe th\u00ec, th\u00ec l\u1ea5y, l\u1ea5y xe kia th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: T\u1ea7m t\u1ea7m \u0111\u00f3.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u0110\u1ebfn n- thu mua, \u1edd, \u0111\u00e1nh gi\u00e1 xem, \u1edd, \u0111\u01b0\u1ee3c bao nhi\u00eau.\nAgent: D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Ch\u1eafc l\u00e0 c\u1ee1 ngo\u00e0i 700.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ngo\u00e0i b\u1ea3y tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: C\u00f3.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ngo\u00e0i b\u1ea3y tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1edc. \u1edc. \u1edc, d\u1ea1. \u1eeam, \u0111\u01b0\u1ee3c, nh\u01b0ng t\u00f4i \u0111ang h\u1ecdp \u0111i\u1ec7n.\nAgent: D\u1ea1 v\u00e2ng. D...",
"length": 2438,
"turns": 43
}
✓
AI_EXTRACTION
7.6s
07/08 13:37
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Thang Trinh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Pho 7 cho sx \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1ed2.\nAgent: D\u1ea1 v\u00e2ng,...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh...\nClient: Audi A0.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Hai m\u01b0\u01a1i t\u00e1m.\nAgent: D\u1ea1 hai ngh\u00ecn kh\u00f4ng tr\u0103m linh t\u00e1m \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh...\nClient: M\u01b0\u1eddi t\u00e1m, m\u01b0\u1eddi t\u00e1m.\nAgent: D\u1ea1 hai ngh\u00ecn kh\u00f4ng tr\u0103m m\u01b0\u1eddi t\u00e1m ...\nClient: \u00c0, M\u1ed9c.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1...\nClient: \u1eea, hai ngh\u00ecn kh\u00f4ng tr\u0103m m\u01b0\u1eddi t\u00e1m.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Th\u00e1i Nguy\u00ean.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 15 v\u1ea1n r\u1ed3i.\nAgent: D\u1ea1 m\u01b0\u1eddi l\u0103m v\u1ea1n. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: X\u01b0a ch\u01b0a h\u1ec1, ch\u01b0a h\u1ec1. \u00c0.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: B\u00e1n xe th\u00f4i, b\u00e1n xe \u0111i\u1ec7n th\u00f4i.\nAgent: D\u1ea1 m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe \u0111i\u1ec7n \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay...\nClient: C\u00e1c \u1ea1.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 t\u00ecm...\nClient: \u0110ang \u0111\u1ecbnh mua v\u1ec1 \u00e1p ch\u00ec.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: C\u00e1i b\u1ea3n xe th\u00ec, th\u00ec l\u1ea5y, l\u1ea5y xe kia th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: T\u1ea7m t\u1ea7m \u0111\u00f3.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u0110\u1ebfn n- thu mua, \u1edd, \u0111\u00e1nh gi\u00e1 xem, \u1edd, \u0111\u01b0\u1ee3c bao nhi\u00eau.\nAgent: D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Ch\u1eafc l\u00e0 c\u1ee1 ngo\u00e0i 700.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ngo\u00e0i b\u1ea3y tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: C\u00f3.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ngo\u00e0i b\u1ea3y tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1edc. \u1edc. \u1edc, d\u1ea1. \u1eeam, \u0111\u01b0\u1ee3c, nh\u01b0ng t\u00f4i \u0111ang h\u1ecdp \u0111i\u1ec7n.\nAgent: D\u1ea1 v\u00e2ng. D..."
}
▸ Output
{
"asking_price": "700000000",
"car_history": "Ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "FAST",
"is_closing": false,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u00e1i Nguy\u00ean",
"odo": "150000",
"sale_reason": "B\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe \u0111i\u1ec7n",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi ch\u1ecb Thang Trinh, ch\u1ee7 xe Audi A0 \u0111\u1eddi 2018 t\u1ea1i Th\u00e1i Nguy\u00ean. Xe \u0111\u00e3 ch\u1ea1y 150,000 km, ch\u01b0a va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng. Ch\u1ecb mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe \u0111i\u1ec7n, gi\u00e1 mong mu\u1ed1n ngo\u00e0i 700 tri\u1ec7u, c\u1ea7n b\u00e1n nhanh trong v\u00f2ng m\u1ed9t tu\u1ea7n. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1%, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch \u0111ang h\u1ecdp n\u00ean cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac s\u1edbm, c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin.",
"year": "2018",
"zalo_status": "FALSE"
}
✓
SLACK_POST
627ms
07/08 13:37
▸ Input
{
"sales_slack_id": "U07UFLAMJ6B",
"sku": "FB-M6YXTL8U",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi ch\u1ecb Thang Trinh, ch\u1ee7 xe Audi A0 \u0111\u1eddi 2018 t\u1ea1i Th\u00e1i Nguy\u00ean. Xe \u0111\u00e3 ch\u1ea1y 150,000 km, ch\u01b0a va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng. Ch\u1ecb mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe \u0111i\u1ec7n, gi\u00e1 mong mu\u1ed1n ngo\u00e0i 700 tri\u1ec7u, c\u1ea7n b\u00e1n nhanh trong v\u00f2ng m\u1ed9t tu\u1ea7n. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1%, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch \u0111ang h\u1ecdp n\u00ean cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac s\u1edbm, c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1786084263.648099"
}
✓
CRM_APIS
186ms
07/08 13:37
✓
CRM_ACTIVITIES
122ms
07/08 13:37
✓
SLACK_AUDIO
4.2s
07/08 13:37
✓
UPDATE_CLOSING
131ms
07/08 13:37
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Thang Trinh đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Pho 7 cho sx ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ồ. Agent: Dạ vâng,... Client: Đúng rồi. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không. Agent: Dạ vâng. Dạ xe mình... Client: Audi A0. Agent: Dạ vâng. Dạ xe mình đời sản xuất năm bao nhiêu ạ? Client: Hai mươi tám. Agent: Dạ hai nghìn không trăm linh tám ạ. Dạ hiện tại xe mình... Client: Mười tám, mười tám. Agent: Dạ hai nghìn không trăm mười tám ... Client: À, Mộc. Agent: Dạ vâng. Dạ... Client: Ừ, hai nghìn không trăm mười tám. Agent: Dạ vâng. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Thái Nguyên. Agent: Dạ vâng. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: 15 vạn rồi. Agent: Dạ mười lăm vạn. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Xưa chưa hề, chưa hề. À. Agent: Dạ vâng. Dạ anh chị bán xe lần này vì lý do gì ạ? Client: Bán xe thôi, bán xe điện thôi. Agent: Dạ mình bán xe để đổi sang xe điện ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ờ. Agent: Dạ mình đã tìm hiểu hay... Client: Các ạ. Agent: Dạ mình đã tìm... Client: Đang định mua về áp chì. Agent: Dạ vâng. Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Cái bản xe thì, thì lấy, lấy xe kia thôi. Agent: Dạ vâng. Dạ hiện tại anh chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Tầm tầm đó. Agent: Dạ vâng. Dạ anh chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Đến n- thu mua, ờ, đánh giá xem, ờ, được bao nhiêu. Agent: Dạ mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn ạ? Client: Chắc là cỡ ngoài 700. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ngoài bảy trăm triệu đúng không ạ? Client: Có. Agent: Dạ em ghi nhận mức giá mong muốn ngoài bảy trăm triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ờ. Ờ. Ờ, dạ. Ừm, được, nhưng tôi đang họp điện. Agent: Dạ vâng. D...