c08dda44-c8bf-46e0-b638-59bcfe56e16c
CALL BACK
Time
08/08/2026 12:32:30
Duration
4m 19s
Campaign
-
Conversation ID
conv_9101kzfxt9fsey89wrx6k0e4h4s8
Recording
AI Extraction
odo
55271
loan
KHÔNG VAY NGÂN HÀNG
year
2020
status
CALL BACK
summary
Cuộc gọi với anh Dac Nguyen, chủ xe Mazda 3 2020 chính chủ, không vay ngân hàng, đã chạy 55.271 km, không va chạm nặng hay ngập nước. Anh bán xe để mua xe bảy chỗ, chưa có kế hoạch bán gấp và chưa định giá. Agent đã xác nhận Zalo đúng số, nói rõ phí dịch vụ 1% và kết nối hơn 2000 người mua, nhưng chưa đọc lại giá mong muốn vì khách chưa đưa ra. Cuộc gọi kết thúc với hướng dẫn gửi ảnh nội thất và giấy đăng kiểm, nhưng thiếu bước xác nhận giá nên chỉ đạt 2/4 điều kiện, dẫn đến status CALL BACK.
is_owner
CHÍNH CHỦ
location
Thành phố Hồ Chí Minh, phường Bến Cát
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Không có va chạm nặng hay ngập nước
sale_reason
Mua xe bảy chỗ
zalo_status
TRUE
asking_price
CHƯA RÕ
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
25ms
08/08 12:32
▸ Input
{
"phone": "0846176485"
}
▸ Output
{
"car_brand": "mazda",
"car_model": "3",
"lead_id": "c08dda44-c8bf-46e0-b638-59bcfe56e16c",
"name": "Dac Nguyen",
"sales": "U0BLXQCLA3D",
"sku": "FB-3KZ4BSPU"
}
✓
FILTER_SALES
4ms
08/08 12:32
▸ Input
{
"sales_slack_id": "U0BLXQCLA3D"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 29s
08/08 12:33
▸ Input
{
"car_brand": "mazda",
"car_model": "3",
"name": "Dac Nguyen",
"sku": "FB-3KZ4BSPU"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786167034.128979",
"variables": {
"anh_chi": "anh",
"car_make": "mazda 3 2020",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Dac Nguyen"
}
}
✓
OUTBOUND_CALL
11.2s
08/08 12:34
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0846176485",
"variables": {
"anh_chi": "anh",
"car_make": "mazda 3 2020",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Dac Nguyen"
}
}
▸ Output
{
"conversation_id": "conv_9101kzfxt9fsey89wrx6k0e4h4s8",
"raw": {
"conversation_id": "conv_9101kzfxt9fsey89wrx6k0e4h4s8",
"message": "Outbound call initiated",
"sip_call_id": "SCL_FwjBFfaWUNmH",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
08/08 12:42
▸ Input
{
"conversation_id": "conv_9101kzfxt9fsey89wrx6k0e4h4s8"
}
▸ Output
{
"duration_secs": 259,
"status": "done"
}
✓
TRANSCRIPT
08/08 12:42
▸ Input
{
"raw_turns": 56
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Dac Nguyen \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mazda 3 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. Kh\u00f4ng c\u00f3 vay g\u00ec h\u1ebft.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng anh?\nClient: Sang m\u00e3.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u00c0, xe \u0111\u1eddi 2020 m\u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, \u1eddm, \u1eddm, \u1eddm, b\u00e2y gi\u1edd n\u00f3 l\u00e0, \u1eddm, ph\u01b0\u1eddng B\u1ebfn C\u00e1t.\nAgent: D\u1ea1 em...\nClient: Th\u00ec m\u00ecnh c\u00e1ch B\u00ecnh D\u01b0\u01a1ng \u00e1, B\u00ecnh D\u01b0\u01a1ng T\u1ee7 \u00e1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1ede ph\u01b0\u1eddng B\u1ebfn C\u00e1t m\u00e0, \u01a1m, ph\u01b0\u1eddng B\u1ebfn C\u00e1t, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf ph\u01b0\u1eddng B\u1ebfn C\u00e1t \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: D\u1ea1. 55.271.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng n\u0103m m\u01b0\u01a1i l\u0103m ngh\u00ecn hai tr\u0103m b\u1ea3y m\u01b0\u01a1i m\u1ed1t kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1edc.\nAgent: [ch\u1eadm]...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Mua l\u1ea7n xe b\u1ea3y ch\u1ed7 \u00e1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u00c0, h\u01a1n c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: H\u1eebm, h\u1eebm, h\u1eebm. Tr\u00e0ng trai, tr\u00e0ng tr\u1ed1c ch\u1ee9 gi\u1edd bi\u1ebft sao gi\u1edd.\nAgent: D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: \u00c0, ch\u01b0a, ch\u01b0a c\u00f3 nh\u1eafm ch\u1eebng bao nhi\u00eau h\u1ebft \u00e1.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1edc. \u00c0, khi n\u00e0o b\u00e1n \u0111\u01b0\u1ee3c m\u1edbi t\u00ednh ph\u00ed ph\u1ea3i kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1, ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn...\nClient: Ch\u00fang ta.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1,...\nClient: Kh\u00f4ng, kh\u00f4ng c\u00f3 ch\u1eb7n g\u00ec h\u1ebft \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh...\nClient: \u1eea.\nAgent: ...g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u00c0, em c\u00f3 g\u1eedi r\u1ed3i nh\u01b0ng m\u00e0 c\u00f2n ch\u01b0a ch\u1ee5p c\u00e1i n\u1ed9i th\u1ea5t th\u00f4i.\nAgent: D\u1ea1 v\u1eady anh b\u1ed5 sung gi\u00fap...\nClient: M\u00e0y v\u1eabn ngo\u00e1i c\u00e1i \u0111\u0103ng ki\u1ec3m n\u1eefa \u0111\u00f3.\nAgent: D\u1ea1 v\u1eady anh b\u1ed5 sung gi\u00fap em \u1ea3nh n\u1ed9i th\u1ea5t v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m n\u1eefa nh\u00e9 \u1ea1.\nClient: M\u00ecnh... C\u00f3, c\u00f3 gi\u1ea5y \u0111\u0103ng ki\u1ec3m r\u1ed3i m\u00e0.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. V\u1eady anh b\u1ed5 sung gi\u00fap em \u1ea3nh n\u1ed9i th\u1ea5t n\u1eefa nh\u00e9 \u1ea1.\nClient: \u1edcm.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: D\u1ea1, \u1edd, ch\u00e0o b\u1ea1n.\nAgent: D\u1ea1 em ch\u00e0o anh \u1ea1.",
"length": 3709,
"turns": 54
}
✓
AI_EXTRACTION
7.8s
08/08 12:42
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Dac Nguyen \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mazda 3 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. Kh\u00f4ng c\u00f3 vay g\u00ec h\u1ebft.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng anh?\nClient: Sang m\u00e3.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u00c0, xe \u0111\u1eddi 2020 m\u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, \u1eddm, \u1eddm, \u1eddm, b\u00e2y gi\u1edd n\u00f3 l\u00e0, \u1eddm, ph\u01b0\u1eddng B\u1ebfn C\u00e1t.\nAgent: D\u1ea1 em...\nClient: Th\u00ec m\u00ecnh c\u00e1ch B\u00ecnh D\u01b0\u01a1ng \u00e1, B\u00ecnh D\u01b0\u01a1ng T\u1ee7 \u00e1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1ede ph\u01b0\u1eddng B\u1ebfn C\u00e1t m\u00e0, \u01a1m, ph\u01b0\u1eddng B\u1ebfn C\u00e1t, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf ph\u01b0\u1eddng B\u1ebfn C\u00e1t \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: D\u1ea1. 55.271.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng n\u0103m m\u01b0\u01a1i l\u0103m ngh\u00ecn hai tr\u0103m b\u1ea3y m\u01b0\u01a1i m\u1ed1t kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1edc.\nAgent: [ch\u1eadm]...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Mua l\u1ea7n xe b\u1ea3y ch\u1ed7 \u00e1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u00c0, h\u01a1n c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: H\u1eebm, h\u1eebm, h\u1eebm. Tr\u00e0ng trai, tr\u00e0ng tr\u1ed1c ch\u1ee9 gi\u1edd bi\u1ebft sao gi\u1edd.\nAgent: D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: \u00c0, ch\u01b0a, ch\u01b0a c\u00f3 nh\u1eafm ch\u1eebng bao nhi\u00eau h\u1ebft \u00e1.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1edc. \u00c0, khi n\u00e0o b\u00e1n \u0111\u01b0\u1ee3c m\u1edbi t\u00ednh ph\u00ed ph\u1ea3i kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1, ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn...\nClient: Ch\u00fang ta.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1,...\nClient: Kh\u00f4ng, kh\u00f4ng c\u00f3 ch\u1eb7n g\u00ec h\u1ebft \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh...\nClient: \u1eea.\nAgent: ...g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u00c0, em c\u00f3 g\u1eedi r\u1ed3i nh\u01b0ng m\u00e0 c\u00f2n ch\u01b0a ch\u1ee5p c\u00e1i n\u1ed9i th\u1ea5t th\u00f4i.\nAgent: D\u1ea1 v\u1eady anh b\u1ed5 sung gi\u00fap...\nClient: M\u00e0y v\u1eabn ngo\u00e1i c\u00e1i \u0111\u0103ng ki\u1ec3m n\u1eefa \u0111\u00f3.\nAgent: D\u1ea1 v\u1eady anh b\u1ed5 sung gi\u00fap em \u1ea3nh n\u1ed9i th\u1ea5t v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m n\u1eefa nh\u00e9 \u1ea1.\nClient: M\u00ecnh... C\u00f3, c\u00f3 gi\u1ea5y \u0111\u0103ng ki\u1ec3m r\u1ed3i m\u00e0.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. V\u1eady anh b\u1ed5 sung gi\u00fap em \u1ea3nh n\u1ed9i th\u1ea5t n\u1eefa nh\u00e9 \u1ea1.\nClient: \u1edcm.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: D\u1ea1, \u1edd, ch\u00e0o b\u1ea1n.\nAgent: D\u1ea1 em ch\u00e0o anh \u1ea1."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, ph\u01b0\u1eddng B\u1ebfn C\u00e1t",
"odo": "55271",
"sale_reason": "Mua xe b\u1ea3y ch\u1ed7",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Dac Nguyen, ch\u1ee7 xe Mazda 3 2020 ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 55.271 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Anh b\u00e1n xe \u0111\u1ec3 mua xe b\u1ea3y ch\u1ed7, ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n g\u1ea5p v\u00e0 ch\u01b0a \u0111\u1ecbnh gi\u00e1. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, nh\u01b0ng ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1 mong mu\u1ed1n v\u00ec kh\u00e1ch ch\u01b0a \u0111\u01b0a ra. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh n\u1ed9i th\u1ea5t v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m, nh\u01b0ng thi\u1ebfu b\u01b0\u1edbc x\u00e1c nh\u1eadn gi\u00e1 n\u00ean ch\u1ec9 \u0111\u1ea1t 2/4 \u0111i\u1ec1u ki\u1ec7n, d\u1eabn \u0111\u1ebfn status CALL BACK.",
"year": "2020",
"zalo_status": "TRUE"
}
✓
SLACK_POST
639ms
08/08 12:42
▸ Input
{
"sales_slack_id": "U0BLXQCLA3D",
"sku": "FB-3KZ4BSPU",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Dac Nguyen, ch\u1ee7 xe Mazda 3 2020 ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 55.271 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Anh b\u00e1n xe \u0111\u1ec3 mua xe b\u1ea3y ch\u1ed7, ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n g\u1ea5p v\u00e0 ch\u01b0a \u0111\u1ecbnh gi\u00e1. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, nh\u01b0ng ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1 mong mu\u1ed1n v\u00ec kh\u00e1ch ch\u01b0a \u0111\u01b0a ra. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh n\u1ed9i th\u1ea5t v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m, nh\u01b0ng thi\u1ebfu b\u01b0\u1edbc x\u00e1c nh\u1eadn gi\u00e1 n\u00ean ch\u1ec9 \u0111\u1ea1t 2/4 \u0111i\u1ec1u ki\u1ec7n, d\u1eabn \u0111\u1ebfn status CALL BACK."
}
▸ Output
{
"posted": true,
"thread_ts": "1786167034.128979"
}
✓
CRM_APIS
1.1s
08/08 12:42
✓
CRM_ACTIVITIES
175ms
08/08 12:42
✓
SLACK_AUDIO
4.8s
08/08 12:42
✓
UPDATE_CLOSING
149ms
08/08 12:42
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Dac Nguyen đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe mazda 3 2020 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Đúng rồi. Agent: Dạ... Client: Đúng rồi. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, không. Không có vay gì hết. Agent: Dạ em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mươi phải không anh? Client: Sang mã. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: À, xe đời 2020 mà. Agent: Dạ em ghi nhận ạ. Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Ờ, ờm, ờm, ờm, bây giờ nó là, ờm, phường Bến Cát. Agent: Dạ em... Client: Thì mình cách Bình Dương á, Bình Dương Tủ á. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Ở phường Bến Cát mà, ơm, phường Bến Cát, thành phố Hồ Chí Minh. Agent: Dạ em ghi nhận địa chỉ của mình ở phường Bến Cát ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Dạ. 55.271. Agent: Dạ em ghi nhận xe mình đã chạy khoảng năm mươi lăm nghìn hai trăm bảy mươi mốt kilomet rồi ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ờ. Agent: [chậm]... Client: Không. Agent: Dạ em ghi nhận ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Mua lần xe bảy chỗ á. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa ạ. Agent: Dạ em ghi nhận ạ. Dạ hiện tại anh có kế hoạch bán xe này bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: À, hơn cũng được. Agent: Dạ em ghi nhận ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Hừm, hừm, hừm. Tràng trai, tràng trốc chứ giờ biết sao giờ. Agent: Dạ mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn ạ? Client: À, chưa, chưa có nhắm chừng bao nhiêu hết á. Agent: Dạ vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm. Client: Ờ. À, khi nào bán được mới tính phí phải không? Agent: Dạ đúng rồi ạ, phí chỉ tính khi bán thành công thôi ạ. Anh có thắc mắc gì thêm không ạ? Client: À, không. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn... Client: Chúng ta. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ,... Client: Không, không có chặn gì hết á. Agent: Dạ em ghi nhận ạ. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh... Client: Ừ. Agent: ...gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: À, em có gửi rồi nhưng mà còn chưa chụp cái nội thất thôi. Agent: Dạ vậy anh bổ sung giúp... Client: Mày vẫn ngoái cái đăng kiểm nữa đó. Agent: Dạ vậy anh bổ sung giúp em ảnh nội thất và giấy đăng kiểm nữa nhé ạ. Client: Mình... Có, có giấy đăng kiểm rồi mà. Agent: Dạ vâng ạ. Vậy anh bổ sung giúp em ảnh nội thất nữa nhé ạ. Client: Ờm. Agent: Dạ em cảm ơn anh đã dành thời gian trao đổi ạ. Chúc anh một ngày tốt lành ạ. Client: Dạ, ờ, chào bạn. Agent: Dạ em chào anh ạ.