8ba3f958-3e89-4734-bfa9-5dd14a65c92e
CALL BACK
Time
21/08/2026 13:42:47
Duration
2m 24s
Campaign
-
Conversation ID
conv_7601m0hgxnqaembayg5n1s77cym4
Recording
AI Extraction
odo
CHƯA RÕ
loan
KHÔNG VAY NGÂN HÀNG
year
2020
status
CALL BACK
summary
Agent gọi cho khách để hỗ trợ bán xe Nissan X-Trail 2020. Khách xác nhận đã sang tên chính chủ, không vay ngân hàng, địa chỉ ở Hà Nội (Ba Đình). Agent xác nhận năm sản xuất 2020 nhưng chưa xác nhận số km. Cuộc gọi bị nhiễu tín hiệu nhiều lần. Agent chưa đề cập đến giá bán, phí dịch vụ, Zalo hay hướng dẫn cuối. Vì vậy cần gọi lại để hoàn thiện thông tin.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Hà Nội, Ba Đình
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Xe của sếp, đổi xe nên lấy lại, không có nguồn gốc gì, rõ ràng.
sale_reason
CHƯA RÕ
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
287ms
21/08 13:42
▸ Input
{
"phone": "0587582888"
}
▸ Output
{
"car_brand": "nissan",
"car_model": "x trail",
"lead_id": "8ba3f958-3e89-4734-bfa9-5dd14a65c92e",
"name": "Nguy\u1ec5n Nh\u01b0 Thu",
"sales": "U0AL29YAFGE",
"sku": "SKU-QUTALL"
}
✓
FILTER_SALES
22ms
21/08 13:42
▸ Input
{
"sales_slack_id": "U0AL29YAFGE"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.8s
21/08 13:42
▸ Input
{
"car_brand": "nissan",
"car_model": "x trail",
"name": "Nguy\u1ec5n Nh\u01b0 Thu",
"sku": "SKU-QUTALL"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1787294445.925739",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "nissan x trail 2020",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t, odo: 82400, gi\u00e1 mong mu\u1ed1n: 550000000, v\u1ecb tr\u00ed: HaNoi. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Nguy\u1ec5n Nh\u01b0 Thu"
}
}
✓
OUTBOUND_CALL
18.8s
21/08 13:43
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0587582888",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "nissan x trail 2020",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t, odo: 82400, gi\u00e1 mong mu\u1ed1n: 550000000, v\u1ecb tr\u00ed: HaNoi. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Nguy\u1ec5n Nh\u01b0 Thu"
}
}
▸ Output
{
"conversation_id": "conv_7601m0hgxnqaembayg5n1s77cym4",
"raw": {
"conversation_id": "conv_7601m0hgxnqaembayg5n1s77cym4",
"message": "Outbound call initiated",
"sip_call_id": "SCL_kKmC7obggXEt",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
21/08 13:47
▸ Input
{
"conversation_id": "conv_7601m0hgxnqaembayg5n1s77cym4"
}
▸ Output
{
"duration_secs": 144,
"status": "done"
}
✓
TRANSCRIPT
21/08 13:47
▸ Input
{
"raw_turns": 37
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Nguy\u1ec5n Nh\u01b0 Thu \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe nissan x trail 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh ...\nClient: Kh\u00f4ng, m\u00ecnh, \u1edd, \u0111\u0103ng k\u00fd l\u1ea1i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Alo. Tham v\u1ea5n, tham v\u1ea5n ch\u00ednh ch\u1ee7 cho em. Tham v\u1ea5n ch\u00ednh ch\u1ee7, \u1edd, 20 th\u00e1ng 3, 2006 \u1ea1. \u1edc, anh c\u00f3 nhu c\u1ea7u thay \u0111i\u1ec7n v\u1edbi c\u1ea3 thay\nAgent: D\u1ea1 em xin l\u1ed7i anh/ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh/ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Alo. Anh sang \u0111\u1ebfn ch\u00ednh ch\u1ee7 r\u1ed3i em nh\u1edb, ch\u1ee7, \u1edd, t\u1eeb 20 th\u00e1ng 3 r\u1ed3i.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n...\nClient: Th\u00ec, th\u00ec, th\u00ec cho th\u1ebf ch\u1ea5p tho\u1ea3i m\u00e1i. T\u1ea1i v\u00ec l\u00e0, \u1eddm, xe n\u00e0y, xe c\u1ee7a s\u1ebfp anh \u00fd, \u0111\u1ed5i xe n\u00ean anh l\u1ea5y l\u1ea1i, kh\u00f4ng, kh\u00f4ng ph\u1ea3i l\u00e0 ngu\u1ed3n g\u1ed1c g\u00ec c\u1ea3.\nAgent: D\u1ea1 em ghi ...\nClient: R\u00f5 r\u00e0ng lu\u00f4n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 v\u00e0 kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn...\nClient: OK.\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em xin l\u1ed7i anh/ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh/ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Alo.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. ...\nClient: Kh\u00f4ng, xe kh\u00f4ng, xe kh\u00f4ng ng\u00e2n h\u00e0ng c\u00f3 li\u00ean h\u1ec7 g\u00ec \u0111\u00e2u em nh\u00e9.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i ...\nClient: Alo. Alo, alo. C\u00e1i... Tin nh\u1eafn ch\u00e1n th\u1ebf!\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh/ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i...\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: B\u1ea3o Mai \u00e1?\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf Ba \u0110\u00ecnh...\nClient: Ph\u00f2ng M\u00e1i em \u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn...\nClient: Kho\u1ea3ng b\u1ea3y, kho\u1ea3ng b\u1ea3y.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf Ba \u0110\u00ecnh \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng t\u00e1m...\nClient: H\u00f2a An Mai.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf Ba ...\nClient: Quang Mai em \u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf Ba \u0110\u00ecnh \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng t\u00e1m m\u01b0\u01a1i hai ngh\u00ecn b\u1ed1n tr\u0103m kilomet, \u0111\u00fang kh\u00f4ng \u1ea1...",
"length": 2351,
"turns": 37
}
✓
AI_EXTRACTION
1m 30s
21/08 13:48
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Nguy\u1ec5n Nh\u01b0 Thu \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe nissan x trail 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh ...\nClient: Kh\u00f4ng, m\u00ecnh, \u1edd, \u0111\u0103ng k\u00fd l\u1ea1i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Alo. Tham v\u1ea5n, tham v\u1ea5n ch\u00ednh ch\u1ee7 cho em. Tham v\u1ea5n ch\u00ednh ch\u1ee7, \u1edd, 20 th\u00e1ng 3, 2006 \u1ea1. \u1edc, anh c\u00f3 nhu c\u1ea7u thay \u0111i\u1ec7n v\u1edbi c\u1ea3 thay\nAgent: D\u1ea1 em xin l\u1ed7i anh/ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh/ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Alo. Anh sang \u0111\u1ebfn ch\u00ednh ch\u1ee7 r\u1ed3i em nh\u1edb, ch\u1ee7, \u1edd, t\u1eeb 20 th\u00e1ng 3 r\u1ed3i.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n...\nClient: Th\u00ec, th\u00ec, th\u00ec cho th\u1ebf ch\u1ea5p tho\u1ea3i m\u00e1i. T\u1ea1i v\u00ec l\u00e0, \u1eddm, xe n\u00e0y, xe c\u1ee7a s\u1ebfp anh \u00fd, \u0111\u1ed5i xe n\u00ean anh l\u1ea5y l\u1ea1i, kh\u00f4ng, kh\u00f4ng ph\u1ea3i l\u00e0 ngu\u1ed3n g\u1ed1c g\u00ec c\u1ea3.\nAgent: D\u1ea1 em ghi ...\nClient: R\u00f5 r\u00e0ng lu\u00f4n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 v\u00e0 kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn...\nClient: OK.\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em xin l\u1ed7i anh/ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh/ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Alo.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. ...\nClient: Kh\u00f4ng, xe kh\u00f4ng, xe kh\u00f4ng ng\u00e2n h\u00e0ng c\u00f3 li\u00ean h\u1ec7 g\u00ec \u0111\u00e2u em nh\u00e9.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i ...\nClient: Alo. Alo, alo. C\u00e1i... Tin nh\u1eafn ch\u00e1n th\u1ebf!\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh/ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i...\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: B\u1ea3o Mai \u00e1?\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf Ba \u0110\u00ecnh...\nClient: Ph\u00f2ng M\u00e1i em \u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn...\nClient: Kho\u1ea3ng b\u1ea3y, kho\u1ea3ng b\u1ea3y.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf Ba \u0110\u00ecnh \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng t\u00e1m...\nClient: H\u00f2a An Mai.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf Ba ...\nClient: Quang Mai em \u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf Ba \u0110\u00ecnh \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng t\u00e1m m\u01b0\u01a1i hai ngh\u00ecn b\u1ed1n tr\u0103m kilomet, \u0111\u00fang kh\u00f4ng \u1ea1..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Xe c\u1ee7a s\u1ebfp, \u0111\u1ed5i xe n\u00ean l\u1ea5y l\u1ea1i, kh\u00f4ng c\u00f3 ngu\u1ed3n g\u1ed1c g\u00ec, r\u00f5 r\u00e0ng.",
"fee_confirmed": "FALSE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, Ba \u0110\u00ecnh",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "CALL BACK",
"summary": "Agent g\u1ecdi cho kh\u00e1ch \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u00e1n xe Nissan X-Trail 2020. Kh\u00e1ch x\u00e1c nh\u1eadn \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u1ecba ch\u1ec9 \u1edf H\u00e0 N\u1ed9i (Ba \u0110\u00ecnh). Agent x\u00e1c nh\u1eadn n\u0103m s\u1ea3n xu\u1ea5t 2020 nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn s\u1ed1 km. Cu\u1ed9c g\u1ecdi b\u1ecb nhi\u1ec5u t\u00edn hi\u1ec7u nhi\u1ec1u l\u1ea7n. Agent ch\u01b0a \u0111\u1ec1 c\u1eadp \u0111\u1ebfn gi\u00e1 b\u00e1n, ph\u00ed d\u1ecbch v\u1ee5, Zalo hay h\u01b0\u1edbng d\u1eabn cu\u1ed1i. V\u00ec v\u1eady c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin.",
"year": "2020",
"zalo_status": "FALSE"
}
✓
SLACK_POST
649ms
21/08 13:48
▸ Input
{
"sales_slack_id": "U0AL29YAFGE",
"sku": "SKU-QUTALL",
"status": "CALL BACK",
"summary": "Agent g\u1ecdi cho kh\u00e1ch \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u00e1n xe Nissan X-Trail 2020. Kh\u00e1ch x\u00e1c nh\u1eadn \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u1ecba ch\u1ec9 \u1edf H\u00e0 N\u1ed9i (Ba \u0110\u00ecnh). Agent x\u00e1c nh\u1eadn n\u0103m s\u1ea3n xu\u1ea5t 2020 nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn s\u1ed1 km. Cu\u1ed9c g\u1ecdi b\u1ecb nhi\u1ec5u t\u00edn hi\u1ec7u nhi\u1ec1u l\u1ea7n. Agent ch\u01b0a \u0111\u1ec1 c\u1eadp \u0111\u1ebfn gi\u00e1 b\u00e1n, ph\u00ed d\u1ecbch v\u1ee5, Zalo hay h\u01b0\u1edbng d\u1eabn cu\u1ed1i. V\u00ec v\u1eady c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1787294445.925739"
}
✓
CRM_APIS
290ms
21/08 13:48
✓
CRM_ACTIVITIES
164ms
21/08 13:48
✓
SLACK_AUDIO
3.3s
21/08 13:48
✓
UPDATE_CLOSING
166ms
21/08 13:48
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Nguyễn Như Thu đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe nissan x trail 2020 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Ừ. Client: Đúng rồi ạ. Agent: Dạ xe mình ... Client: Không, mình, ờ, đăng ký lại. Agent: Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Alo. Tham vấn, tham vấn chính chủ cho em. Tham vấn chính chủ, ờ, 20 tháng 3, 2006 ạ. Ờ, anh có nhu cầu thay điện với cả thay Agent: Dạ em xin lỗi anh/chị, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh/chị nói lại giúp em với ạ? Client: Alo. Anh sang đến chính chủ rồi em nhớ, chủ, ờ, từ 20 tháng 3 rồi. Agent: Dạ vậy là xe mình đã sang tên chính chủ rồi đúng không ạ? Dạ xe mình hiện có còn vay góp ngân... Client: Thì, thì, thì cho thế chấp thoải mái. Tại vì là, ờm, xe này, xe của sếp anh ý, đổi xe nên anh lấy lại, không, không phải là nguồn gốc gì cả. Agent: Dạ em ghi ... Client: Rõ ràng luôn. Agent: Dạ em ghi nhận là xe mình đã sang tên chính chủ và không còn vay ngân hàng ạ. Dạ cho em xác nhận... Client: OK. Client: Không, không, không. Agent: Dạ em xin lỗi anh/chị, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh/chị nói lại giúp em với ạ? Client: Alo. Agent: Dạ em nghe rõ ạ. ... Client: Không, xe không, xe không ngân hàng có liên hệ gì đâu em nhé. Agent: Dạ em ghi nhận là xe mình không còn vay góp ngân hàng ạ. Dạ cho em xác nhận lại ... Client: Alo. Alo, alo. Cái... Tin nhắn chán thế! Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh/chị do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ cho em xác nhận lại... Client: Dạ, đúng rồi. Agent: Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mươi phải không ạ? Client: Đúng rồi. Agent: Dạ em thấy địa chỉ của chị ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Bảo Mai á? Agent: Dạ em ghi nhận địa chỉ của mình ở Ba Đình... Client: Phòng Mái em ơi. Agent: Dạ em ghi nhận... Client: Khoảng bảy, khoảng bảy. Agent: Dạ em ghi nhận địa chỉ của mình ở Ba Đình ạ. Dạ em thấy xe đã chạy khoảng tám... Client: Hòa An Mai. Agent: Dạ em ghi nhận địa chỉ của mình ở Ba ... Client: Quang Mai em ơi. Agent: Dạ em ghi nhận địa chỉ của mình ở Ba Đình ạ. Dạ em thấy xe đã chạy khoảng tám mươi hai nghìn bốn trăm kilomet, đúng không ạ...