Execution Detail - Call Center

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9a2ba5ff-6acc-4f74-b8dd-52619705b790

SUCCESS

Time 07/08/2026 13:17:14

Duration 3m 4s

Campaign -

Conversation ID conv_1701kzddwtg0e19vzh3ncm9f3ntz

Recording

AI Extraction

odo 15000

loan KHÔNG VAY NGÂN HÀNG

year 2019

status SUCCESS

summary Cuộc gọi giữa agent Mỹ Linh và anh Đoàn Hậu về việc bán xe Toyota Innova 2019. Anh Hậu xác nhận là chính chủ, xe không vay ngân hàng, đã chạy 15.000 km, chưa đâm đụng hay ngập nước. Anh muốn bán xe để đổi xe mới, không gấp, giá mong muốn từ 530 đến 540 triệu đồng. Agent đã đọc lại giá, nói rõ phí dịch vụ 1% và kết nối hơn 2000 người mua, nhưng chưa xác nhận Zalo và chưa đưa câu hướng dẫn cuối. Tuy nhiên, đã đạt 2/4 điều kiện (b và c) và info_score ≥ 7, nên được đánh giá là SUCCESS.

is_owner CHÍNH CHỦ

location Thành phố Hồ Chí Minh, Thủ Đức

intention SLOW

is_silent -

info_score 8

is_closing -

car_history Xe chưa phát sinh đâm đụng hay ngập nước

sale_reason Muốn đổi xe

zalo_status FALSE

asking_price 535000000

fee_confirmed TRUE

Execution Steps

✓ FIND_LEAD

5ms 07/08 13:17

✓ FILTER_SALES

3ms 07/08 13:17

✓ PREPARE_CALL

1.9s 07/08 13:17

✓ OUTBOUND_CALL

13.0s 07/08 13:17

✓ WAIT_CONVERSATION

4m 0s 07/08 13:21

✓ TRANSCRIPT

07/08 13:21

▸ Input

{
  "raw_turns": 42
}

▸ Output

{
  "full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh \u0110o\u00e0n H\u1eadu \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Innova 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. R\u1ed3i. R\u1ed3i. \u0110-\u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [happy] Em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo. Alo. H\u00f4ng, h\u00f4ng, h\u00f4ng, h\u00f4ng, xe n\u00e0y mua c\u00f3 th\u1eb1ng kh\u00f4ng, kh\u00f4ng c\u00f3 giao d\u1ecbch g\u00ec \u0111\u00e2u. Mua kh\u00f4ng? D\u1ea1, k\u00eau.\nAgent: D\u1ea1 v\u00e2ng, em \u0111\u00e3 ...\nClient: Alo. Kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng. R\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, em \u0111\u00e3 ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Th\u00e0nh ph\u1ed1 Chi Minh.\nAgent: D\u1ea1 \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh th\u00ec kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede nh\u00e0 Th\u1ee7 \u0110\u1ee9c.\nAgent: D\u1ea1 Th\u1ee7 \u0110\u1ee9c \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh ...\nClient: \u00c0, 15 r\u1ed3i.\nAgent: D\u1ea1 m\u01b0\u1eddi l\u0103m ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecn...\nClient: N\u00f3 quay.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1edcm, mu\u1ed1n \u0111\u1ed5i xe \u00e1 m\u00e0.\nAgent: D\u1ea1 m\u00ecnh mu\u1ed1n \u0111\u1ed5i xe th\u00ec kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam. \u00c0, anh c\u00f3 t\u00ecm hi\u1ec3u r\u1ed3i. Anh, \u00e0, \u1ea1, mua-- anh, \u01a1, c\u00f3 b-b\u00ean, \u01a1, Toyota r\u1ed3i. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa th\u00ec m\u00ecnh l\u1ea5y xe m\u1edbi \u1ea1?\nClient: \u00c0, c\u00e1i n\u00e0y \u0111\u1ee3i, \u1edd, sao? C\u00e1i xe, \u1edd, c\u00e1i xe c\u0169 n\u00e0y, \u1edd, c\u00e1i xe-- b\u00e1n c\u00e1i xe n\u00e0y r\u1ed3i m\u1edbi mua xe kia. T\u1ea1i v\u00ec c\u0169ng \u0111ang tham kh\u1ea3o m-m\u1ea5y, m\u1ea5y h\u00e3ng.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u00c0, h\u01a1n c\u0169ng \u0111\u01b0\u1ee3c kh\u00f4ng sao, kh\u00f4ng c\u00f3 g\u1ea5p \u0111\u00e2u.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: B\u00e1n nha, 530 hay 540 em.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn n\u0103m tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u...\nClient: \u1eea.\nClient: Ch\u00edn. M\u01b0\u01a1i ch\u00edn. R\u1ed3i.\nAgent: D\u1ea1 n\u0103m tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn n\u0103m tr\u0103m b\u1ed1n ...\nClient: \u1edcm, \u1eddm.\nAgent: D\u1ea1 n\u0103m tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn n\u0103m tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn n\u0103m tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5...\nClient: R\u1ed3i, r\u1ed3i.\nAgent: ... hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: OK, OK.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh cho em x\u00e1c...",
  "length": 2908,
  "turns": 42
}

✓ AI_EXTRACTION

5.0s 07/08 13:21

▸ Input

{
  "model": "DeepSeek-V4-Flash",
  "system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n   - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n   - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n   - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n   - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n     a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n     b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n     c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n     d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n     e. info_score \u2265 7.\n     N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n   - \u0027CALL BACK\u0027:\n     \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n     \u2022 Ho\u1eb7c info_score \u003c 7.\n     \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
  "transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh \u0110o\u00e0n H\u1eadu \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Innova 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. R\u1ed3i. R\u1ed3i. \u0110-\u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [happy] Em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo. Alo. H\u00f4ng, h\u00f4ng, h\u00f4ng, h\u00f4ng, xe n\u00e0y mua c\u00f3 th\u1eb1ng kh\u00f4ng, kh\u00f4ng c\u00f3 giao d\u1ecbch g\u00ec \u0111\u00e2u. Mua kh\u00f4ng? D\u1ea1, k\u00eau.\nAgent: D\u1ea1 v\u00e2ng, em \u0111\u00e3 ...\nClient: Alo. Kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng. R\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, em \u0111\u00e3 ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Th\u00e0nh ph\u1ed1 Chi Minh.\nAgent: D\u1ea1 \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh th\u00ec kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede nh\u00e0 Th\u1ee7 \u0110\u1ee9c.\nAgent: D\u1ea1 Th\u1ee7 \u0110\u1ee9c \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh ...\nClient: \u00c0, 15 r\u1ed3i.\nAgent: D\u1ea1 m\u01b0\u1eddi l\u0103m ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecn...\nClient: N\u00f3 quay.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1edcm, mu\u1ed1n \u0111\u1ed5i xe \u00e1 m\u00e0.\nAgent: D\u1ea1 m\u00ecnh mu\u1ed1n \u0111\u1ed5i xe th\u00ec kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam. \u00c0, anh c\u00f3 t\u00ecm hi\u1ec3u r\u1ed3i. Anh, \u00e0, \u1ea1, mua-- anh, \u01a1, c\u00f3 b-b\u00ean, \u01a1, Toyota r\u1ed3i. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa th\u00ec m\u00ecnh l\u1ea5y xe m\u1edbi \u1ea1?\nClient: \u00c0, c\u00e1i n\u00e0y \u0111\u1ee3i, \u1edd, sao? C\u00e1i xe, \u1edd, c\u00e1i xe c\u0169 n\u00e0y, \u1edd, c\u00e1i xe-- b\u00e1n c\u00e1i xe n\u00e0y r\u1ed3i m\u1edbi mua xe kia. T\u1ea1i v\u00ec c\u0169ng \u0111ang tham kh\u1ea3o m-m\u1ea5y, m\u1ea5y h\u00e3ng.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u00c0, h\u01a1n c\u0169ng \u0111\u01b0\u1ee3c kh\u00f4ng sao, kh\u00f4ng c\u00f3 g\u1ea5p \u0111\u00e2u.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: B\u00e1n nha, 530 hay 540 em.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn n\u0103m tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u...\nClient: \u1eea.\nClient: Ch\u00edn. M\u01b0\u01a1i ch\u00edn. R\u1ed3i.\nAgent: D\u1ea1 n\u0103m tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn n\u0103m tr\u0103m b\u1ed1n ...\nClient: \u1edcm, \u1eddm.\nAgent: D\u1ea1 n\u0103m tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn n\u0103m tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn n\u0103m tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5...\nClient: R\u1ed3i, r\u1ed3i.\nAgent: ... hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: OK, OK.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh cho em x\u00e1c..."
}

▸ Output

{
  "asking_price": "535000000",
  "car_history": "Xe ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc",
  "fee_confirmed": "TRUE",
  "info_score": 8,
  "intention": "SLOW",
  "is_closing": false,
  "is_owner": "CH\u00cdNH CH\u1ee6",
  "is_silent": false,
  "loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
  "location": "Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, Th\u1ee7 \u0110\u1ee9c",
  "odo": "15000",
  "sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe",
  "status": "SUCCESS",
  "summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh \u0110o\u00e0n H\u1eadu v\u1ec1 vi\u1ec7c b\u00e1n xe Toyota Innova 2019. Anh H\u1eadu x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 15.000 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi, kh\u00f4ng g\u1ea5p, gi\u00e1 mong mu\u1ed1n t\u1eeb 530 \u0111\u1ebfn 540 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Tuy nhi\u00ean, \u0111\u00e3 \u0111\u1ea1t 2/4 \u0111i\u1ec1u ki\u1ec7n (b v\u00e0 c) v\u00e0 info_score \u2265 7, n\u00ean \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 SUCCESS.",
  "year": "2019",
  "zalo_status": "FALSE"
}

✓ SLACK_POST

611ms 07/08 13:21

✓ CRM_APIS

625ms 07/08 13:21

✓ CRM_ACTIVITIES

136ms 07/08 13:21

✓ SLACK_AUDIO

4.1s 07/08 13:21

✓ UPDATE_CLOSING

148ms 07/08 13:21

{
  "is_closing": false,
  "is_silent": false
}

Transcript

Agent: “Dạ alo, cho em hỏi có phải anh Đoàn Hậu đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Toyota Innova 2019 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?”
Client: Alo. Đúng rồi, đúng rồi, đúng rồi, đúng rồi. Rồi. Rồi. Đ-đúng rồi, đúng rồi.
Agent: Dạ vâng ạ. [happy] Em cảm ơn anh. Dạ xe mình hiện có còn vay góp ngân hàng không ạ?
Client: Alo. Alo. Hông, hông, hông, hông, xe này mua có thằng không, không có giao dịch gì đâu. Mua không? Dạ, kêu.
Agent: Dạ vâng, em đã ...
Client: Alo. Không có vay góp ngân hàng. Rồi.
Agent: Dạ vâng, em đã ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười chín phải không anh?
Client: Dạ, đúng rồi, đúng rồi.
Agent: Dạ vâng ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ?
Client: Thành phố Chi Minh.
Agent: Dạ ở Thành phố Hồ Chí Minh thì không biết cụ thể mình ở quận nào ạ?
Client: Ở nhà Thủ Đức.
Agent: Dạ Thủ Đức ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ?
Client: Dạ.
Agent: Dạ xe mình ...
Client: À, 15 rồi.
Agent: Dạ mười lăm nghìn kilomet ạ. Dạ trong quá trìn...
Client: Nó quay.
Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha?
Client: Đúng rồi, đúng rồi, đúng rồi.
Agent: Dạ vâng ạ. Dạ anh bán xe lần này vì lý do gì ạ?
Client: Ờm, muốn đổi xe á mà.
Agent: Dạ mình muốn đổi xe thì không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ?
Client: Ừm. À, anh có tìm hiểu rồi. Anh, à, ạ, mua-- anh, ơ, có b-bên, ơ, Toyota rồi. Ừm.
Agent: Dạ vâng ạ. Dạ mình dự kiến khoảng bao lâu nữa thì mình lấy xe mới ạ?
Client: À, cái này đợi, ờ, sao? Cái xe, ờ, cái xe cũ này, ờ, cái xe-- bán cái xe này rồi mới mua xe kia. Tại vì cũng đang tham khảo m-mấy, mấy hãng.
Agent: Dạ vâng ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn anh ha?
Client: À, hơn cũng được không sao, không có gấp đâu.
Agent: Dạ vâng ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ?
Client: Bán nha, 530 hay 540 em.
Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ năm trăm ba mươi triệu đến năm trăm bốn mươi triệu...
Client: Ừ.
Client: Chín. Mươi chín. Rồi.
Agent: Dạ năm trăm ba mươi triệu đến năm trăm bốn ...
Client: Ờm, ờm.
Agent: Dạ năm trăm ba mươi triệu đến năm trăm bốn mươi triệu đúng không ạ?
Client: Đúng rồi, đúng rồi, đúng rồi.
Agent: Dạ em ghi nhận mức giá mong muốn năm trăm ba mươi triệu đến năm trăm bốn mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ...
Client: Rồi, rồi.
Agent: ... hay cách hoạt động của Vu-Ca không ạ?
Client: OK, OK.
Agent: Dạ vâng ạ. Dạ anh cho em xác...