4f6c0773-6498-42f5-b529-464272cfc1fe
SUCCESS
Time
05/08/2026 12:17:29
Duration
5m 11s
Campaign
-
Conversation ID
conv_3401kz85pa0bewzs1d93kwgze4rq
Recording
AI Extraction
odo
180000
loan
KHÔNG VAY NGÂN HÀNG
year
2016
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và chị Duong Mai về việc bán xe Mazda BT50 2016. Xe đã sang tên chính chủ, không còn vay ngân hàng, đã chạy 180.000 km, không đâm đụng hay ngập nước. Khách hàng ở Hà Đông, Hà Nội, muốn bán trong vòng 1 tháng với giá tham khảo 300 triệu. Agent đã tư vấn các hình thức bán, khách chọn Đặt giá mong muốn phí 1.5%, và xác nhận Zalo đúng số đang gọi. Cuộc gọi kết thúc với hướng dẫn gửi ảnh và giấy tờ qua Zalo.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Hà Nội, Hà Đông
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Không đâm đụng, không ngập nước
sale_reason
Không có nhu cầu sử dụng
zalo_status
TRUE
asking_price
300000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
7ms
05/08 12:17
▸ Input
{
"phone": "0987876198"
}
▸ Output
{
"car_brand": "mazda",
"car_model": "bt50",
"lead_id": "4f6c0773-6498-42f5-b529-464272cfc1fe",
"name": "Duong Mai",
"sales": "U087LQGNVUL",
"sku": "FB-LBZZANYD"
}
✓
PREPARE_CALL
12.8s
05/08 12:17
▸ Input
{
"car_brand": "mazda",
"car_model": "bt50",
"name": "Duong Mai",
"sku": "FB-LBZZANYD"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785906928.055679",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "mazda bt50 2016",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Duong Mai"
}
}
✓
OUTBOUND_CALL
14.8s
05/08 12:17
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0987876198",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "mazda bt50 2016",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Duong Mai"
}
}
▸ Output
{
"conversation_id": "conv_3401kz85pa0bewzs1d93kwgze4rq",
"raw": {
"conversation_id": "conv_3401kz85pa0bewzs1d93kwgze4rq",
"message": "Outbound call initiated",
"sip_call_id": "SCL_JNVeLw9oZykY",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
05/08 12:25
▸ Input
{
"conversation_id": "conv_3401kz85pa0bewzs1d93kwgze4rq"
}
▸ Output
{
"duration_secs": 311,
"status": "done"
}
✓
TRANSCRIPT
05/08 12:25
▸ Input
{
"raw_turns": 79
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Duong Mai \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mazda bt50 2016 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea. \u1eea.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n...\nClient: Sau qua m\u1ed9t ng\u01b0\u1eddi.\nAgent: D\u1ea1, xe m\u00ecnh mua l\u1ea1i qua m\u1ed9t ng\u01b0\u1eddi \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. R\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1, v\u1eady...\nClient: Sang t\u00ean ch\u1ee7 r\u1ed3i, xong l\u00e2u r\u1ed3i.\nAgent: D\u1ea1, sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eea. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi s\u00e1u ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: \u1edc. \u1edc.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Th\u00f4i \u0111\u1ec3 em ch\u1ee9ng minh \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1, ch\u1ecb c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: M\u00ecnh \u1edf H\u00e0 N\u1ed9i.\nAgent: D\u1ea1, m\u00ecnh \u1edf H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1...\nClient: H\u00e0 \u0110\u00f4ng. \u1eea.\nAgent: D\u1ea1, H\u00e0 \u0110\u00f4ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1eea.\nClient: 18 \u1ea1.\nAgent: D\u1ea1, m\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i \u1ea1. \u1eea.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u00ec kh\u00f4ng c\u00f3 nhu c\u1ea7u r\u1ed3i \u1ea1.\nAgent: D\u1ea1, m\u00ecnh kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong...\nClient: \u1edc. \u1edc.\nAgent: ...bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam, m\u1ed9t th\u00e1ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1, m\u1ed9t th\u00e1ng \u1ea1. ...\nClient: Th\u00e1ng r\u1ed3i n\u00e8 em. \u1eea.\nAgent: D\u1ea1, ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Hm. M\u00ecnh \u0111ang nh\u1edd b\u00ean \u1ea5y \u0111\u1ecbnh gi\u00e1 gi\u00fap \u1ea5y.\nAgent: D\u1ea1, m\u00ecnh \u0111ang nh\u1edd b\u00ean em \u0111\u1ecbnh gi\u00e1 gi\u00fap \u1ea1. D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1, \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: \u1eea.\nClient: \u1eea, \u1eeb.\nClient: T\u1eeb bao nhi\u00eau?\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft ch\u1ecb c\u00f3 tham kh\u1ea3o \u0111\u01b0\u1ee3c kho\u1ea3ng gi\u00e1...\nClient: Ba tr\u0103m m\u1ea5y m\u1eb9 \u01a1i.\nAgent: D\u1ea1, ba tr\u0103m m\u1ea5y \u1ea1. D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 m\u00ecnh tham kh\u1ea3o \u0111\u01b0\u1ee3c...\nClient: H\u1eed? B\u1eaft th\u0103m, b\u1eaft th\u0103m.\nAgent: nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 m\u00ecnh \u0111ang tham kh\u1ea3o l\u00e0 ba tr\u0103m tri\u1ec7u r\u1ed3i \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1. Ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong kho\u1ea3ng hai m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1, v\u00e0 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh th\u1ea5y h\u00ecnh th\u1ee9c n\u00e0o ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh h\u01a1n \u1ea1?\nClient: \u1eeam.\nClient: \u1eea.\nClient: \u1eea. \u1eea.\nClient: \u1eea.\nClient: \u1eea.\nClient: \u1eea.\nClient: \u1eea.\nClient: \u1eeam, \u1eebm, \u1eebm, \u1eebm.\nClient: D\u1ea1, mong mu\u1ed1n \u0111\u1ea5y. D\u1ea1, mong mu\u1ed1n \u0111\u1ea5y, d\u1ea1.\nAgent: D\u1ea1, m\u00ecnh ch\u1ecdn h\u00ecnh th\u1ee9c \u0110\u1eb7t gi\u00e1 mong...\nClient: Em ch\u01b0a. \u1eeam, \u1eebm, \u1eebm.\nAgent: mu\u1ed1n \u1ea1. D\u1ea1 em ghi nh\u1eadn m\u00ecnh ch\u1ecdn h\u00ecnh th\u1ee9c \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n v\u1edbi m\u1ee9c ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng...\nClient: \u1eeam.\nClient: \u1eea.\nClient: \u1eeam, \u1eebm.\nClient: \u1eeam. \u1eeam, show case \u1ea1.\nAgent: c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. OK. \u1eeam, yeah.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a ch\u1ecb kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi...\nClient: \u1eea.\nClient: C\u00f3, c\u00f3. Kh\u00f4ng, kh\u00f4ng.\nAgent: l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Sao em... \u1eea.\nAgent: D\u1ea1, kh\u00f4ng ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3...\nClient: \u0110\u01b0\u1ee3c \u1ea1, \u0111\u01b0\u1ee3c \u1ea1. \u1eea.\nAgent: chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eea.\nClient: \u1eeam, OK, \u1eebm.\nAgent: D\u1ea1 em...\nClient: \u1eeam, OK, \u1eebm.",
"length": 4297,
"turns": 79
}
✓
AI_EXTRACTION
9.9s
05/08 12:26
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Duong Mai \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mazda bt50 2016 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea. \u1eea.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n...\nClient: Sau qua m\u1ed9t ng\u01b0\u1eddi.\nAgent: D\u1ea1, xe m\u00ecnh mua l\u1ea1i qua m\u1ed9t ng\u01b0\u1eddi \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. R\u1ed3i, r\u1ed3i, r\u1ed3i, r\u1ed3i.\nAgent: D\u1ea1, v\u1eady...\nClient: Sang t\u00ean ch\u1ee7 r\u1ed3i, xong l\u00e2u r\u1ed3i.\nAgent: D\u1ea1, sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eea. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi s\u00e1u ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: \u1edc. \u1edc.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Th\u00f4i \u0111\u1ec3 em ch\u1ee9ng minh \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1, ch\u1ecb c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: M\u00ecnh \u1edf H\u00e0 N\u1ed9i.\nAgent: D\u1ea1, m\u00ecnh \u1edf H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1...\nClient: H\u00e0 \u0110\u00f4ng. \u1eea.\nAgent: D\u1ea1, H\u00e0 \u0110\u00f4ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1eea.\nClient: 18 \u1ea1.\nAgent: D\u1ea1, m\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i \u1ea1. \u1eea.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u00ec kh\u00f4ng c\u00f3 nhu c\u1ea7u r\u1ed3i \u1ea1.\nAgent: D\u1ea1, m\u00ecnh kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong...\nClient: \u1edc. \u1edc.\nAgent: ...bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam, m\u1ed9t th\u00e1ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1, m\u1ed9t th\u00e1ng \u1ea1. ...\nClient: Th\u00e1ng r\u1ed3i n\u00e8 em. \u1eea.\nAgent: D\u1ea1, ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Hm. M\u00ecnh \u0111ang nh\u1edd b\u00ean \u1ea5y \u0111\u1ecbnh gi\u00e1 gi\u00fap \u1ea5y.\nAgent: D\u1ea1, m\u00ecnh \u0111ang nh\u1edd b\u00ean em \u0111\u1ecbnh gi\u00e1 gi\u00fap \u1ea1. D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1, \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: \u1eea.\nClient: \u1eea, \u1eeb.\nClient: T\u1eeb bao nhi\u00eau?\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft ch\u1ecb c\u00f3 tham kh\u1ea3o \u0111\u01b0\u1ee3c kho\u1ea3ng gi\u00e1...\nClient: Ba tr\u0103m m\u1ea5y m\u1eb9 \u01a1i.\nAgent: D\u1ea1, ba tr\u0103m m\u1ea5y \u1ea1. D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 m\u00ecnh tham kh\u1ea3o \u0111\u01b0\u1ee3c...\nClient: H\u1eed? B\u1eaft th\u0103m, b\u1eaft th\u0103m.\nAgent: nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 m\u00ecnh \u0111ang tham kh\u1ea3o l\u00e0 ba tr\u0103m tri\u1ec7u r\u1ed3i \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1. Ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong kho\u1ea3ng hai m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1, v\u00e0 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh th\u1ea5y h\u00ecnh th\u1ee9c n\u00e0o ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh h\u01a1n \u1ea1?\nClient: \u1eeam.\nClient: \u1eea.\nClient: \u1eea. \u1eea.\nClient: \u1eea.\nClient: \u1eea.\nClient: \u1eea.\nClient: \u1eea.\nClient: \u1eeam, \u1eebm, \u1eebm, \u1eebm.\nClient: D\u1ea1, mong mu\u1ed1n \u0111\u1ea5y. D\u1ea1, mong mu\u1ed1n \u0111\u1ea5y, d\u1ea1.\nAgent: D\u1ea1, m\u00ecnh ch\u1ecdn h\u00ecnh th\u1ee9c \u0110\u1eb7t gi\u00e1 mong...\nClient: Em ch\u01b0a. \u1eeam, \u1eebm, \u1eebm.\nAgent: mu\u1ed1n \u1ea1. D\u1ea1 em ghi nh\u1eadn m\u00ecnh ch\u1ecdn h\u00ecnh th\u1ee9c \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n v\u1edbi m\u1ee9c ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng...\nClient: \u1eeam.\nClient: \u1eea.\nClient: \u1eeam, \u1eebm.\nClient: \u1eeam. \u1eeam, show case \u1ea1.\nAgent: c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. OK. \u1eeam, yeah.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a ch\u1ecb kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi...\nClient: \u1eea.\nClient: C\u00f3, c\u00f3. Kh\u00f4ng, kh\u00f4ng.\nAgent: l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Sao em... \u1eea.\nAgent: D\u1ea1, kh\u00f4ng ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3...\nClient: \u0110\u01b0\u1ee3c \u1ea1, \u0111\u01b0\u1ee3c \u1ea1. \u1eea.\nAgent: chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eea.\nClient: \u1eeam, OK, \u1eebm.\nAgent: D\u1ea1 em...\nClient: \u1eeam, OK, \u1eebm."
}
▸ Output
{
"asking_price": "300000000",
"car_history": "Kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, H\u00e0 \u0110\u00f4ng",
"odo": "180000",
"sale_reason": "Kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 ch\u1ecb Duong Mai v\u1ec1 vi\u1ec7c b\u00e1n xe Mazda BT50 2016. Xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 180.000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch h\u00e0ng \u1edf H\u00e0 \u0110\u00f4ng, H\u00e0 N\u1ed9i, mu\u1ed1n b\u00e1n trong v\u00f2ng 1 th\u00e1ng v\u1edbi gi\u00e1 tham kh\u1ea3o 300 tri\u1ec7u. Agent \u0111\u00e3 t\u01b0 v\u1ea5n c\u00e1c h\u00ecnh th\u1ee9c b\u00e1n, kh\u00e1ch ch\u1ecdn \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n ph\u00ed 1.5%, v\u00e0 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y t\u1edd qua Zalo.",
"year": "2016",
"zalo_status": "TRUE"
}
✓
SLACK_POST
697ms
05/08 12:26
▸ Input
{
"sales_slack_id": "U087LQGNVUL",
"sku": "FB-LBZZANYD",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 ch\u1ecb Duong Mai v\u1ec1 vi\u1ec7c b\u00e1n xe Mazda BT50 2016. Xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 180.000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch h\u00e0ng \u1edf H\u00e0 \u0110\u00f4ng, H\u00e0 N\u1ed9i, mu\u1ed1n b\u00e1n trong v\u00f2ng 1 th\u00e1ng v\u1edbi gi\u00e1 tham kh\u1ea3o 300 tri\u1ec7u. Agent \u0111\u00e3 t\u01b0 v\u1ea5n c\u00e1c h\u00ecnh th\u1ee9c b\u00e1n, kh\u00e1ch ch\u1ecdn \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n ph\u00ed 1.5%, v\u00e0 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y t\u1edd qua Zalo."
}
▸ Output
{
"posted": true,
"thread_ts": "1785906928.055679"
}
✓
CRM_APIS
999ms
05/08 12:26
✓
CRM_ACTIVITIES
101ms
05/08 12:26
✓
SLACK_AUDIO
4.6s
05/08 12:26
✓
UPDATE_CLOSING
111ms
05/08 12:26
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Duong Mai đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe mazda bt50 2016 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừ. Ừ. Agent: Dạ vâng, em cảm ơn... Client: Sau qua một người. Agent: Dạ, xe mình mua lại qua một người đúng không ạ? Dạ vậy hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Đúng rồi, đúng rồi. Rồi, rồi, rồi, rồi. Agent: Dạ, vậy... Client: Sang tên chủ rồi, xong lâu rồi. Agent: Dạ, sang tên chính chủ rồi ạ. Dạ vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừ. Không, không, không. Agent: Dạ không còn vay ngân hàng nữa ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười sáu phải không chị? Client: Ờ. Ờ. Agent: Dạ vâng. Dạ em thấy địa chỉ của chị ở thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Thôi để em chứng minh được. Agent: Dạ, chị có thể nhắc lại giúp em được không ạ? Client: Mình ở Hà Nội. Agent: Dạ, mình ở Hà Nội ạ. Dạ không biết cụ thể mình ở quận nào ạ? Client: Ờ. Agent: Dạ... Client: Hà Đông. Ừ. Agent: Dạ, Hà Đông ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ừ. Client: 18 ạ. Agent: Dạ, một trăm tám mươi nghìn kilomet ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không chị ha? Client: Ừ. Client: Đúng rồi ạ. Ừ. Agent: Dạ vâng. Dạ chị bán xe lần này vì lý do gì ạ? Client: Thì không có nhu cầu rồi ạ. Agent: Dạ, mình không có nhu cầu sử dụng nữa ạ. Dạ hiện tại chị có kế hoạch bán xe này trong... Client: Ờ. Ờ. Agent: ...bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ừm, một tháng được. Agent: Dạ, một tháng ạ. ... Client: Tháng rồi nè em. Ừ. Agent: Dạ, chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Hm. Mình đang nhờ bên ấy định giá giúp ấy. Agent: Dạ, mình đang nhờ bên em định giá giúp ạ. Dạ mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ, để bên em hỗ trợ kết nối tốt hơn ạ? Client: Ừ. Client: Ừ, ừ. Client: Từ bao nhiêu? Agent: Dạ, không biết chị có tham khảo được khoảng giá... Client: Ba trăm mấy mẹ ơi. Agent: Dạ, ba trăm mấy ạ. Dạ em xin phép đọc lại mức giá mình tham khảo được... Client: Hử? Bắt thăm, bắt thăm. Agent: nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm triệu đúng không ạ? Client: Ừ. Client: Ừ. Client: Đúng rồi. Agent: Dạ em ghi nhận mức giá mình đang tham khảo là ba trăm triệu rồi ạ. Dạ bên Vu-Ca hiện có ba hình thức bán tùy theo nhu cầu của mình ạ. Một là Đấu giá cạnh tranh, phí một phần trăm, khoảng ba đến năm ngày, nhiều đại lý cùng tranh giá nên thường được giá tốt nhất, đây là hình thức bên em đề xuất ạ. Hai là Đặt giá mong muốn, phí một phẩy năm phần trăm, khoảng bảy đến mười bốn ngày, không đạt mức mình mong muốn thì không bán ạ. Ba là Chốt nhanh, phí hai phần trăm, trong khoảng hai mươi bốn đến bốn mươi tám tiếng, ưu tiên bán thật nhanh ạ. Phí chỉ tính khi bán thành công thôi ạ, và bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Dạ không biết mình thấy hình thức nào phù hợp với mình hơn ạ? Client: Ừm. Client: Ừ. Client: Ừ. Ừ. Client: Ừ. Client: Ừ. Client: Ừ. Client: Ừ. Client: Ừm, ừm, ừm, ừm. Client: Dạ, mong muốn đấy. Dạ, mong muốn đấy, dạ. Agent: Dạ, mình chọn hình thức Đặt giá mong... Client: Em chưa. Ừm, ừm, ừm. Agent: muốn ạ. Dạ em ghi nhận mình chọn hình thức Đặt giá mong muốn với mức phí một phẩy năm phần trăm ạ. Chị có thắc mắc gì về phí dịch vụ hay cách hoạt động... Client: Ừm. Client: Ừ. Client: Ừm, ừm. Client: Ừm. Ừm, show case ạ. Agent: của Vu-Ca không ạ? Client: Không, không, không. OK. Ừm, yeah. Agent: Dạ vâng. Dạ chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của chị không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người... Client: Ừ. Client: Có, có. Không, không. Agent: lạ không ạ? Client: Sao em... Ừ. Agent: Dạ, không chặn tìm kiếm hay nhắn tin từ người lạ ạ. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có... Client: Được ạ, được ạ. Ừ. Agent: chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Ừ. Client: Ừm, OK, ừm. Agent: Dạ em... Client: Ừm, OK, ừm.