fdfc0fce-7e87-4b5a-b6bf-6e74671ec25e
CALL BACK
Time
15/08/2026 10:23:49
Duration
2m 21s
Campaign
-
Conversation ID
conv_5701m01q5436e7m9qyhfpjh6b5cd
Recording
AI Extraction
odo
90000
loan
KHÔNG VAY NGÂN HÀNG
year
2020
status
CALL BACK
summary
Cuộc gọi giữa agent Mỹ Linh và khách hàng Do Nguyen về việc bán xe Kia Sorento 2020. Khách xác nhận là chính chủ, xe không vay ngân hàng, đã chạy 90,000 km, không va chạm hay ngập nước. Khách ở Bình Chánh, TP.HCM. Lý do bán là không còn nhu cầu sử dụng. Agent đã thu thập thông tin cơ bản nhưng chưa xác nhận Zalo, chưa hỏi giá mong muốn, chưa nói về phí dịch vụ và chưa đưa hướng dẫn cuối.
is_owner
CHÍNH CHỦ
location
TP.HCM - Bình Chánh
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Không va chạm, không ngập nước, không hư hỏng gì
sale_reason
Không còn nhu cầu sử dụng
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
198ms
15/08 10:23
▸ Input
{
"phone": "0903772585"
}
▸ Output
{
"car_brand": "Kia",
"car_model": "Sorento",
"lead_id": "fdfc0fce-7e87-4b5a-b6bf-6e74671ec25e",
"name": "Do Nguyen",
"sales": "U05KWRB24VD",
"sku": "FB-XGTY78YD"
}
✓
FILTER_SALES
3ms
15/08 10:23
▸ Input
{
"sales_slack_id": "U05KWRB24VD"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
5.0s
15/08 10:23
▸ Input
{
"car_brand": "Kia",
"car_model": "Sorento",
"name": "Do Nguyen",
"sku": "FB-XGTY78YD"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786764113.526049",
"variables": {
"anh_chi": "anh",
"car_make": "Kia Sorento 2020",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Do Nguyen"
}
}
✓
OUTBOUND_CALL
11.5s
15/08 10:24
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0903772585",
"variables": {
"anh_chi": "anh",
"car_make": "Kia Sorento 2020",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Do Nguyen"
}
}
▸ Output
{
"conversation_id": "conv_5701m01q5436e7m9qyhfpjh6b5cd",
"raw": {
"conversation_id": "conv_5701m01q5436e7m9qyhfpjh6b5cd",
"message": "Outbound call initiated",
"sip_call_id": "SCL_ctmestM4gDfJ",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
15/08 10:28
▸ Input
{
"conversation_id": "conv_5701m01q5436e7m9qyhfpjh6b5cd"
}
▸ Output
{
"duration_secs": 141,
"status": "done"
}
✓
TRANSCRIPT
15/08 10:28
▸ Input
{
"raw_turns": 37
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Do Nguyen \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Kia Sorento 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo!\nAgent: D\u1ea1 em nghe ...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 xe ...\nClient: T-t-t-l\u00e2u l\u1eafm kh\u00f4ng h\u1ecfi qua. R\u1ed3i, anh, anh nghe, anh nghe. Ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u m\u1ed9t ch\u1ee7 \u0111\u00e2y anh em. Ch\u1ee7 v\u1eabn \u0111ang s\u1eed d\u1ee5ng lu\u00f4n \u00e1.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo, alo. \u1edc.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng em.\nAgent: D\u1ea1 em nghe ...\nClient: C\u00f2n vay g\u00f3p \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: H\u1eebm, h\u1eebm. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1...\nClient: D\u1ea1 c\u00f3. D\u1ea1 c\u00f3 \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 ch\u00ednh ch\u1ee7 lu\u00f4n \u00e1. \u1eea.\nAgent: D\u1ea1 em nghe r\u00f5...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Mua \u0111\u01b0\u1ee3c c\u00e1i xe xong r\u1ed3i anh xem m\u1eabu. \u1eea. \u1ede, \u1edd, B\u00ecnh Ch\u00e1nh n\u00e8.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf B\u00ecnh Ch\u00e1nh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em nghe ...\nClient: \u00c0, con \u1edf H\u00f2a L\u1ee3i l\u00e0 90 kilomet n\u00e8. 90 ng\u00e0n, 90 ng\u00e0n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ch\u00edn m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay...\nClient: Xin m\u1eddi ng\u01b0\u1eddi d\u00f9ng app.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u00c0, bao l\u00e0 bao l\u00e0 bao l\u00e0, \u1eebm, b\u1ecb g\u00ec h\u1ebft kh\u00f4ng, va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng g\u00e2y ra t\u00e2m \u0111\u1ed9ng g\u00ec h\u1ebft.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u00ec em tao tao s\u1ebd b\u00e1n, b\u00e1n v\u00ec m\u00ecnh l\u00fd do.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Kh\u00f4ng c\u00f3 m\u1eabu \u0111\u1ec3 anh b\u00e1n, anh em c\u00f2n h\u1ecfi xe kh\u00e1c chi, c\u1ee7a anh chi n\u1eefa. T\u00fam l\u1ea1i l\u00e0 xe \u0111\u00f3 em c\u00f3 \u0111\u1ecbnh gi\u00e1 \u0111\u01b0\u1ee3c cho anh hay sao th\u00f4i. Ch\u1ee9 c\u00f2n b\u00e2y gi\u1edd c\u00f4ng vi\u1ec7c nhu c\u1ea7u c\u1ee7a anh th\u00ec gi\u1edd anh c\u1ea7n anh kh\u00f4ng s\u1eed d\u1ee5ng anh b\u00e1n.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 anh c\u00f3...\nClient: \u00c1i ch\u00e0, c\u00f2n c\u00e1i v\u1ee5 l\u00ean b\u00e1n.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y...",
"length": 2390,
"turns": 37
}
✓
AI_EXTRACTION
29.9s
15/08 10:28
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Do Nguyen \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Kia Sorento 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo!\nAgent: D\u1ea1 em nghe ...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 xe ...\nClient: T-t-t-l\u00e2u l\u1eafm kh\u00f4ng h\u1ecfi qua. R\u1ed3i, anh, anh nghe, anh nghe. Ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u m\u1ed9t ch\u1ee7 \u0111\u00e2y anh em. Ch\u1ee7 v\u1eabn \u0111ang s\u1eed d\u1ee5ng lu\u00f4n \u00e1.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo, alo. \u1edc.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng em.\nAgent: D\u1ea1 em nghe ...\nClient: C\u00f2n vay g\u00f3p \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: H\u1eebm, h\u1eebm. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1...\nClient: D\u1ea1 c\u00f3. D\u1ea1 c\u00f3 \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 ch\u00ednh ch\u1ee7 lu\u00f4n \u00e1. \u1eea.\nAgent: D\u1ea1 em nghe r\u00f5...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Mua \u0111\u01b0\u1ee3c c\u00e1i xe xong r\u1ed3i anh xem m\u1eabu. \u1eea. \u1ede, \u1edd, B\u00ecnh Ch\u00e1nh n\u00e8.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf B\u00ecnh Ch\u00e1nh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em nghe ...\nClient: \u00c0, con \u1edf H\u00f2a L\u1ee3i l\u00e0 90 kilomet n\u00e8. 90 ng\u00e0n, 90 ng\u00e0n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ch\u00edn m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay...\nClient: Xin m\u1eddi ng\u01b0\u1eddi d\u00f9ng app.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u00c0, bao l\u00e0 bao l\u00e0 bao l\u00e0, \u1eebm, b\u1ecb g\u00ec h\u1ebft kh\u00f4ng, va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng g\u00e2y ra t\u00e2m \u0111\u1ed9ng g\u00ec h\u1ebft.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u00ec em tao tao s\u1ebd b\u00e1n, b\u00e1n v\u00ec m\u00ecnh l\u00fd do.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Kh\u00f4ng c\u00f3 m\u1eabu \u0111\u1ec3 anh b\u00e1n, anh em c\u00f2n h\u1ecfi xe kh\u00e1c chi, c\u1ee7a anh chi n\u1eefa. T\u00fam l\u1ea1i l\u00e0 xe \u0111\u00f3 em c\u00f3 \u0111\u1ecbnh gi\u00e1 \u0111\u01b0\u1ee3c cho anh hay sao th\u00f4i. Ch\u1ee9 c\u00f2n b\u00e2y gi\u1edd c\u00f4ng vi\u1ec7c nhu c\u1ea7u c\u1ee7a anh th\u00ec gi\u1edd anh c\u1ea7n anh kh\u00f4ng s\u1eed d\u1ee5ng anh b\u00e1n.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 anh c\u00f3...\nClient: \u00c1i ch\u00e0, c\u00f2n c\u00e1i v\u1ee5 l\u00ean b\u00e1n.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00f4ng va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng h\u01b0 h\u1ecfng g\u00ec",
"fee_confirmed": "FALSE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "TP.HCM - B\u00ecnh Ch\u00e1nh",
"odo": "90000",
"sale_reason": "Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng Do Nguyen v\u1ec1 vi\u1ec7c b\u00e1n xe Kia Sorento 2020. Kh\u00e1ch x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 90,000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch \u1edf B\u00ecnh Ch\u00e1nh, TP.HCM. L\u00fd do b\u00e1n l\u00e0 kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng. Agent \u0111\u00e3 thu th\u1eadp th\u00f4ng tin c\u01a1 b\u1ea3n nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i.",
"year": "2020",
"zalo_status": "FALSE"
}
✓
SLACK_POST
693ms
15/08 10:28
▸ Input
{
"sales_slack_id": "U05KWRB24VD",
"sku": "FB-XGTY78YD",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng Do Nguyen v\u1ec1 vi\u1ec7c b\u00e1n xe Kia Sorento 2020. Kh\u00e1ch x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 90,000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch \u1edf B\u00ecnh Ch\u00e1nh, TP.HCM. L\u00fd do b\u00e1n l\u00e0 kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng. Agent \u0111\u00e3 thu th\u1eadp th\u00f4ng tin c\u01a1 b\u1ea3n nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i."
}
▸ Output
{
"posted": true,
"thread_ts": "1786764113.526049"
}
✓
CRM_APIS
1.1s
15/08 10:28
✓
CRM_ACTIVITIES
931ms
15/08 10:28
✓
SLACK_AUDIO
4.1s
15/08 10:28
✓
UPDATE_CLOSING
1.0s
15/08 10:28
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Do Nguyen đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Kia Sorento 2020 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo! Agent: Dạ em nghe ... Client: Đúng rồi em. Agent: Dạ xe ... Client: T-t-t-lâu lắm không hỏi qua. Rồi, anh, anh nghe, anh nghe. Chính chủ từ đầu một chủ đây anh em. Chủ vẫn đang sử dụng luôn á. Agent: Dạ em nghe rõ rồi ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Alo, alo. Ờ. Agent: Dạ... Client: Không em. Agent: Dạ em nghe ... Client: Còn vay góp ạ. Agent: Dạ em nghe rõ rồi ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Hừm, hừm. Không, không, không, không có vay góp ngân hàng. Agent: Dạ... Client: Dạ có. Dạ có ạ. Agent: Dạ em ghi nhận là xe mình không vay góp ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mươi phải không anh? Client: Dạ chính chủ luôn á. Ừ. Agent: Dạ em nghe rõ... Client: Đúng rồi em. Agent: Dạ em ghi nhận là xe mình đời sản xuất năm hai không hai mươi ạ. Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Mua được cái xe xong rồi anh xem mẫu. Ừ. Ở, ờ, Bình Chánh nè. Agent: Dạ em ghi nhận là mình ở Bình Chánh ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Đúng rồi. Agent: Dạ em nghe ... Client: À, con ở Hòa Lợi là 90 kilomet nè. 90 ngàn, 90 ngàn. Agent: Dạ em ghi nhận là xe mình đã chạy khoảng chín mươi nghìn kilomet ạ. Dạ không biết xe mình có từng va chạm nặng hay... Client: Xin mời người dùng app. Agent: Dạ em nghe rõ rồi ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: À, bao là bao là bao là, ừm, bị gì hết không, va chạm, không ngập nước, không gây ra tâm động gì hết. Agent: Dạ em nghe rõ rồi ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Thì em tao tao sẽ bán, bán vì mình lý do. Agent: Dạ em nghe rõ rồi ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Không có mẫu để anh bán, anh em còn hỏi xe khác chi, của anh chi nữa. Túm lại là xe đó em có định giá được cho anh hay sao thôi. Chứ còn bây giờ công việc nhu cầu của anh thì giờ anh cần anh không sử dụng anh bán. Agent: Dạ em nghe rõ rồi ạ. Dạ anh có... Client: Ái chà, còn cái vụ lên bán. Agent: Dạ em nghe rõ rồi ạ. Dạ anh có kế hoạch bán xe này...