bdd74273-a38b-4c3f-ab20-ac5713f7bd1a
CALL BACK
Time
02/08/2026 10:47:30
Duration
4m 42s
Campaign
-
Conversation ID
conv_1701kz09b1a3fe08hb1b4q3zgzwm
Recording
AI Extraction
odo
37000
loan
KHÔNG VAY NGÂN HÀNG
year
2021
status
CALL BACK
summary
Cuộc gọi gặp nhiều vấn đề về tín hiệu mạng, agent phải xin lỗi và yêu cầu khách nói lại nhiều lần. Agent đã xác nhận được thông tin xe chính chủ, năm sản xuất 2021, không vay ngân hàng, địa chỉ Cần Thơ, ODO 37.000 km, xe không đâm đụng ngập nước. Tuy nhiên, agent chưa xác nhận Zalo, chưa hỏi giá mong muốn, chưa nói về phí dịch vụ và câu hướng dẫn cuối. Khách tỏ ra khó chịu vì tín hiệu kém và kết thúc cuộc gọi sớm.
is_owner
CHÍNH CHỦ
location
Cần Thơ
intention
SLOW
is_silent
-
info_score
6
is_closing
True
car_history
Xe mua mới chính chủ, không đâm đụng hay ngập nước, chủ yếu đỗ garage do mua mùa Covid ít chạy.
sale_reason
Có nhiều xe quá nên bán bớt
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
236ms
02/08 10:47
▸ Input
{
"phone": "0939001122"
}
▸ Output
{
"car_brand": "Toyota",
"car_model": "Prado ch\u1ea1y",
"lead_id": "bdd74273-a38b-4c3f-ab20-ac5713f7bd1a",
"name": "Tho Cao",
"sales": "U09347ZRTKR",
"sku": "FB-G8TGRPAU"
}
✓
PREPARE_CALL
2.0s
02/08 10:47
▸ Input
{
"car_brand": "Toyota",
"car_model": "Prado ch\u1ea1y",
"name": "Tho Cao",
"sku": "FB-G8TGRPAU"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785642328.299459",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota Prado ch\u1ea1y 2021",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tho Cao"
}
}
✓
OUTBOUND_CALL
11.5s
02/08 10:47
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0939001122",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota Prado ch\u1ea1y 2021",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tho Cao"
}
}
▸ Output
{
"conversation_id": "conv_1701kz09b1a3fe08hb1b4q3zgzwm",
"raw": {
"conversation_id": "conv_1701kz09b1a3fe08hb1b4q3zgzwm",
"message": "Outbound call initiated",
"sip_call_id": "SCL_kAp55RBkZysq",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
02/08 10:55
▸ Input
{
"conversation_id": "conv_1701kz09b1a3fe08hb1b4q3zgzwm"
}
▸ Output
{
"duration_secs": 282,
"status": "done"
}
✓
TRANSCRIPT
02/08 10:55
▸ Input
{
"raw_turns": 83
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tho Cao \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Prado ch\u1ea1y 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Alo anh.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i. \u1eeam.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe...\nClient: V\u00e2ng, v\u00e2ng.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 c\u00f3.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe ...\nClient: C\u00f3 vay.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh hi\u1ec7n ...\nClient: Xe m\u00ecnh tr\u1ea3 th\u1eb3ng ti\u1ec1n m\u1eb7t m\u00e0 \u00f4ng.\nAgent: \u00c0 d\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 tr\u1ea3 th\u1eb3ng ti\u1ec1n m\u1eb7t r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2021 ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. ...\nClient: Anh cho g\u1eedi gi\u1ea5y ra.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: B\u1edd r\u00e3y n\u00e0y. \u1eeam.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n ...\nClient: D\u1ea1 \u1edf khu v\u1ef1c g\u1ea7n \u0111\u00e2y.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Alo. A, anh Ph\u00fac \u00e0, ch\u00e0o em.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1...\nClient: C\u00f3 r\u01b0\u01a1ng r\u00fam th\u00e0nh th\u1ed1n th\u01a1n. \u1eeam. Nhanh ch\u01b0a em? Alo?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 hi\u1ec7n ...\nClient: \u00c0, d\u01b0\u1edbi \u0111\u00e2y trong r\u1ed3i ph\u1ea3i kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 h...\nClient: Trong \u0111\u00eam.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Em \u1edf Hu\u1ebf, C\u1ea7n Th\u01a1.\nAgent: D\u1ea1 v\u00e2ng, em ...\nClient: Tr\u1ea7n Thao \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf C\u1ea7n Th\u01a1 \u1ea1. D\u1ea1...\nClient: Nghe r\u00f5 ch\u01b0a? \u1ede khu v\u1ef1c C\u1ea7n Th\u01a1 nghe r\u00f5 ch\u01b0a?\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1eeam.\nClient: \u0110i.\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: Em c\u00f3 ghi \u0111\u00f3 em, ba m\u01b0\u01a1i b\u1ea3y ng\u00e0n \u0111\u00f3.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i...\nClient: C\u00f3 g\u00ec cho n\u00f3i r\u1ed3i \u0111\u00f3 em.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: 37.000 km.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ...\nClient: Nghe r\u00f5 ch\u01b0a?\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i b\u1ea3y...\nClient: Ba m\u01b0\u01a1i b\u1ea3y ng\u00e0n?\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i b\u1ea3y ng\u00e0n kilomet r\u1ed3i \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng, em ghi ...\nClient: Ch\u1eafc em \u1ea5y \u0111\u1ed7 nhi\u1ec1u t\u1ea1i v\u00ec mua ngay c\u00e1i m\u00f9a Covid, kh\u00f4ng c\u00f3 ch\u1ea1y nhi\u1ec1u. C\u00e1i xe n\u00e0y, \u1edd, mua v\u1ec1 \u0111\u1ed7 trong garage kh\u00f4ng, kh\u00f4ng c\u00f3 \u0111\u1ed7 ngo\u00e0i m\u01b0a n\u1eafng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: L\u00fd do \u00e0? \u1eeam.\nAgent: D\u1ea1...\nClient: S\u1ee3 qu\u00e1 anh, b\u00e1n g\u00ec \u0111\u00e2u, em kh\u00f4ng c\u00f3 l\u00fd do g\u00ec h\u1ebft tr\u01a1n \u00e1. Hihi. Nhi\u1ec1u xe qu\u00e1 s\u1ee3 kh\u00f4ng h\u1ebft b\u00e1n th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 m\u00ecnh b\u00e1n xe v\u00ec c\u00f3 nhi\u1ec1u xe qu\u00e1 \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe...\nClient: Th\u00ec r\u00f5 ch\u01b0a?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Do nhi\u1ec1u xe n\u00ean l\u00e0 b\u00e1n b\u1edbt th\u00f4i, kh\u00f4ng c\u00f3 l\u00fd do g\u00ec h\u1ebft.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 ...\nClient: Ngh\u0129a nghe \u0111\u01b0\u1ee3c ch\u01b0a?\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 m\u00ecnh b\u00e1n xe v\u00ec c\u00f3 nhi\u1ec1u xe qu\u00e1 \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: T\u1eeb h\u1ed3i ai?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch...\nClient: D\u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ...\nClient: \u0110o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u ho\u00e0i v\u1eady?\nAgent: ...\nClient: Th\u00f4i th\u00ec \u0111\u1ec3 l\u00fac n\u00e0o t\u00edn hi\u1ec7u t\u1ed1t th\u00ec n\u00f3i em \u01a1i, ch\u1ee9 c\u1ee9, \u01a1, xin l\u1ed7i ho\u00e0i.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em ...\nClient: T\u1ee9c n\u00e8, \u00f4ng giao m\u00e0 c\u1ee9 g\u1eadt g\u1eadt gi\u1eadt quay, sao m\u00e0 n\u00f3i chuy\u1ec7n?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ...\nClient: \u00d4i, ch\u1eafc hi\u1ec7n qu\u00e1 quen r\u1ed3i \u0111\u1ec3 b\u00e1n ch\u1ed7 kh\u00e1c \u0111i, d\u01b0\u1edbi n\u00e0y h\u1ecfi ho\u00e0i. Th\u00f4i \u0111i em \u01a1i!\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn...\nClient: \u0110\u00e3 bay ch\u01b0a?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1,...\nClient: B\u00e1i-b\u00e1i nha. B\u00e1i-b\u00e1i nha.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n...",
"length": 4466,
"turns": 83
}
✓
AI_EXTRACTION
4.6s
02/08 10:55
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tho Cao \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Prado ch\u1ea1y 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Alo anh.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i. \u1eeam.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe...\nClient: V\u00e2ng, v\u00e2ng.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 c\u00f3.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe ...\nClient: C\u00f3 vay.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh hi\u1ec7n ...\nClient: Xe m\u00ecnh tr\u1ea3 th\u1eb3ng ti\u1ec1n m\u1eb7t m\u00e0 \u00f4ng.\nAgent: \u00c0 d\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 tr\u1ea3 th\u1eb3ng ti\u1ec1n m\u1eb7t r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2021 ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. ...\nClient: Anh cho g\u1eedi gi\u1ea5y ra.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: B\u1edd r\u00e3y n\u00e0y. \u1eeam.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n ...\nClient: D\u1ea1 \u1edf khu v\u1ef1c g\u1ea7n \u0111\u00e2y.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Alo. A, anh Ph\u00fac \u00e0, ch\u00e0o em.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1...\nClient: C\u00f3 r\u01b0\u01a1ng r\u00fam th\u00e0nh th\u1ed1n th\u01a1n. \u1eeam. Nhanh ch\u01b0a em? Alo?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 hi\u1ec7n ...\nClient: \u00c0, d\u01b0\u1edbi \u0111\u00e2y trong r\u1ed3i ph\u1ea3i kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 h...\nClient: Trong \u0111\u00eam.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Em \u1edf Hu\u1ebf, C\u1ea7n Th\u01a1.\nAgent: D\u1ea1 v\u00e2ng, em ...\nClient: Tr\u1ea7n Thao \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf C\u1ea7n Th\u01a1 \u1ea1. D\u1ea1...\nClient: Nghe r\u00f5 ch\u01b0a? \u1ede khu v\u1ef1c C\u1ea7n Th\u01a1 nghe r\u00f5 ch\u01b0a?\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1eeam.\nClient: \u0110i.\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: Em c\u00f3 ghi \u0111\u00f3 em, ba m\u01b0\u01a1i b\u1ea3y ng\u00e0n \u0111\u00f3.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i...\nClient: C\u00f3 g\u00ec cho n\u00f3i r\u1ed3i \u0111\u00f3 em.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: 37.000 km.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ...\nClient: Nghe r\u00f5 ch\u01b0a?\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i b\u1ea3y...\nClient: Ba m\u01b0\u01a1i b\u1ea3y ng\u00e0n?\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i b\u1ea3y ng\u00e0n kilomet r\u1ed3i \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng, em ghi ...\nClient: Ch\u1eafc em \u1ea5y \u0111\u1ed7 nhi\u1ec1u t\u1ea1i v\u00ec mua ngay c\u00e1i m\u00f9a Covid, kh\u00f4ng c\u00f3 ch\u1ea1y nhi\u1ec1u. C\u00e1i xe n\u00e0y, \u1edd, mua v\u1ec1 \u0111\u1ed7 trong garage kh\u00f4ng, kh\u00f4ng c\u00f3 \u0111\u1ed7 ngo\u00e0i m\u01b0a n\u1eafng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: L\u00fd do \u00e0? \u1eeam.\nAgent: D\u1ea1...\nClient: S\u1ee3 qu\u00e1 anh, b\u00e1n g\u00ec \u0111\u00e2u, em kh\u00f4ng c\u00f3 l\u00fd do g\u00ec h\u1ebft tr\u01a1n \u00e1. Hihi. Nhi\u1ec1u xe qu\u00e1 s\u1ee3 kh\u00f4ng h\u1ebft b\u00e1n th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 m\u00ecnh b\u00e1n xe v\u00ec c\u00f3 nhi\u1ec1u xe qu\u00e1 \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe...\nClient: Th\u00ec r\u00f5 ch\u01b0a?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Do nhi\u1ec1u xe n\u00ean l\u00e0 b\u00e1n b\u1edbt th\u00f4i, kh\u00f4ng c\u00f3 l\u00fd do g\u00ec h\u1ebft.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 ...\nClient: Ngh\u0129a nghe \u0111\u01b0\u1ee3c ch\u01b0a?\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 m\u00ecnh b\u00e1n xe v\u00ec c\u00f3 nhi\u1ec1u xe qu\u00e1 \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: T\u1eeb h\u1ed3i ai?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch...\nClient: D\u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ...\nClient: \u0110o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u ho\u00e0i v\u1eady?\nAgent: ...\nClient: Th\u00f4i th\u00ec \u0111\u1ec3 l\u00fac n\u00e0o t\u00edn hi\u1ec7u t\u1ed1t th\u00ec n\u00f3i em \u01a1i, ch\u1ee9 c\u1ee9, \u01a1, xin l\u1ed7i ho\u00e0i.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em ...\nClient: T\u1ee9c n\u00e8, \u00f4ng giao m\u00e0 c\u1ee9 g\u1eadt g\u1eadt gi\u1eadt quay, sao m\u00e0 n\u00f3i chuy\u1ec7n?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ...\nClient: \u00d4i, ch\u1eafc hi\u1ec7n qu\u00e1 quen r\u1ed3i \u0111\u1ec3 b\u00e1n ch\u1ed7 kh\u00e1c \u0111i, d\u01b0\u1edbi n\u00e0y h\u1ecfi ho\u00e0i. Th\u00f4i \u0111i em \u01a1i!\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn...\nClient: \u0110\u00e3 bay ch\u01b0a?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1,...\nClient: B\u00e1i-b\u00e1i nha. B\u00e1i-b\u00e1i nha.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Xe mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, ch\u1ee7 y\u1ebfu \u0111\u1ed7 garage do mua m\u00f9a Covid \u00edt ch\u1ea1y.",
"fee_confirmed": "FALSE",
"info_score": 6,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "C\u1ea7n Th\u01a1",
"odo": "37000",
"sale_reason": "C\u00f3 nhi\u1ec1u xe qu\u00e1 n\u00ean b\u00e1n b\u1edbt",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p nhi\u1ec1u v\u1ea5n \u0111\u1ec1 v\u1ec1 t\u00edn hi\u1ec7u m\u1ea1ng, agent ph\u1ea3i xin l\u1ed7i v\u00e0 y\u00eau c\u1ea7u kh\u00e1ch n\u00f3i l\u1ea1i nhi\u1ec1u l\u1ea7n. Agent \u0111\u00e3 x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin xe ch\u00ednh ch\u1ee7, n\u0103m s\u1ea3n xu\u1ea5t 2021, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u1ecba ch\u1ec9 C\u1ea7n Th\u01a1, ODO 37.000 km, xe kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng ng\u1eadp n\u01b0\u1edbc. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch t\u1ecf ra kh\u00f3 ch\u1ecbu v\u00ec t\u00edn hi\u1ec7u k\u00e9m v\u00e0 k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi s\u1edbm.",
"year": "2021",
"zalo_status": "FALSE"
}
✓
SLACK_POST
632ms
02/08 10:55
▸ Input
{
"sales_slack_id": "U09347ZRTKR",
"sku": "FB-G8TGRPAU",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p nhi\u1ec1u v\u1ea5n \u0111\u1ec1 v\u1ec1 t\u00edn hi\u1ec7u m\u1ea1ng, agent ph\u1ea3i xin l\u1ed7i v\u00e0 y\u00eau c\u1ea7u kh\u00e1ch n\u00f3i l\u1ea1i nhi\u1ec1u l\u1ea7n. Agent \u0111\u00e3 x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin xe ch\u00ednh ch\u1ee7, n\u0103m s\u1ea3n xu\u1ea5t 2021, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u1ecba ch\u1ec9 C\u1ea7n Th\u01a1, ODO 37.000 km, xe kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng ng\u1eadp n\u01b0\u1edbc. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch t\u1ecf ra kh\u00f3 ch\u1ecbu v\u00ec t\u00edn hi\u1ec7u k\u00e9m v\u00e0 k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi s\u1edbm."
}
▸ Output
{
"posted": true,
"thread_ts": "1785642328.299459"
}
✓
CRM_APIS
289ms
02/08 10:55
✓
CRM_ACTIVITIES
165ms
02/08 10:55
✓
SLACK_AUDIO
6.0s
02/08 10:55
✓
UPDATE_CLOSING
169ms
02/08 10:55
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Tho Cao đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Toyota Prado chạy 2021 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Alo anh. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Đúng rồi. Ừm. Agent: Dạ em ghi nhận là xe... Client: Vâng, vâng. Agent: Dạ em ghi nhận là xe mình mua mới chính chủ từ đầu ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ có. Agent: Dạ vậy là xe ... Client: Có vay. Agent: Dạ vậy là xe mình hiện ... Client: Xe mình trả thẳng tiền mặt mà ông. Agent: À dạ, vậy là xe mình đã trả thẳng tiền mặt rồi đúng không ạ? Client: Dạ rồi. Agent: Dạ vâng, em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm 2021 phải không anh? Client: Đúng rồi. Ừm. Agent: Dạ vâng, em ghi nhận ạ. ... Client: Anh cho gửi giấy ra. Agent: Dạ em nghe rõ rồi ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Bờ rãy này. Ừm. Agent: Dạ em xin lỗi anh, đoạn ... Client: Dạ ở khu vực gần đây. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Alo. A, anh Phúc à, chào em. Agent: Dạ em nghe rất rõ rồi ạ... Client: Có rương rúm thành thốn thơn. Ừm. Nhanh chưa em? Alo? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ hiện ... Client: À, dưới đây trong rồi phải không? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ h... Client: Trong đêm. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Em ở Huế, Cần Thơ. Agent: Dạ vâng, em ... Client: Trần Thao ạ. Agent: Dạ vâng, em ghi nhận là xe mình đang ở Cần Thơ ạ. Dạ... Client: Nghe rõ chưa? Ở khu vực Cần Thơ nghe rõ chưa? Agent: Dạ em nghe rõ rồi ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ừm. Client: Đi. Agent: Dạ em xin lỗi ... Client: Em có ghi đó em, ba mươi bảy ngàn đó. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi... Client: Có gì cho nói rồi đó em. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: 37.000 km. Agent: Dạ vâng, em ghi nhận là xe mình đã chạy khoảng ... Client: Nghe rõ chưa? Agent: Dạ vâng, em ghi nhận là xe mình đã chạy khoảng ba mươi bảy... Client: Ba mươi bảy ngàn? Agent: Dạ vâng, em ghi nhận là xe mình đã chạy khoảng ba mươi bảy ngàn kilomet rồi ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Ừm. Client: Đúng rồi em. Agent: Dạ vâng, em ghi ... Client: Chắc em ấy đỗ nhiều tại vì mua ngay cái mùa Covid, không có chạy nhiều. Cái xe này, ờ, mua về đỗ trong garage không, không có đỗ ngoài mưa nắng. Agent: Dạ vâng, em ghi nhận ạ. Dạ anh bán xe lần này vì lý do gì... Client: Lý do à? Ừm. Agent: Dạ... Client: Sợ quá anh, bán gì đâu, em không có lý do gì hết trơn á. Hihi. Nhiều xe quá sợ không hết bán thôi. Agent: Dạ vâng, em ghi nhận là mình bán xe vì có nhiều xe quá ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe... Client: Thì rõ chưa? Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em... Client: Đúng rồi. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Do nhiều xe nên là bán bớt thôi, không có lý do gì hết. Agent: Dạ vâng, em ghi nhận là ... Client: Nghĩa nghe được chưa? Agent: Dạ vâng, em ghi nhận là mình bán xe vì có nhiều xe quá ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Từ hồi ai? Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi ch... Client: Dạ. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em ... Client: Đoạn rồi tín hiệu hoài vậy? Agent: ... Client: Thôi thì để lúc nào tín hiệu tốt thì nói em ơi, chứ cứ, ơ, xin lỗi hoài. Agent: Dạ em nghe rất rõ rồi ạ, em ... Client: Tức nè, ông giao mà cứ gật gật giật quay, sao mà nói chuyện? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi ... Client: Ôi, chắc hiện quá quen rồi để bán chỗ khác đi, dưới này hỏi hoài. Thôi đi em ơi! Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín... Client: Đã bay chưa? Agent: Dạ em nghe rất rõ rồi ạ,... Client: Bái-bái nha. Bái-bái nha. Agent: Dạ em cảm ơn...