cd2476b6-6a35-4289-817f-4b442051beab
CALL BACK
Time
02/08/2026 17:27:26
Duration
3m 59s
Campaign
-
Conversation ID
conv_4801kz107awpf4ya4mkk3a3y4em7
Recording
AI Extraction
odo
83000
loan
KHÔNG VAY NGÂN HÀNG
year
2019
status
CALL BACK
summary
Cuộc gọi với anh Thắng, chủ xe Suzuki 2019. Xe không vay ngân hàng, đã chạy 83.000 km, không va chạm nặng. Anh muốn bán để đổi xe Ford 7 chỗ, giá mong muốn 350-400 triệu. Agent đã tư vấn ba hình thức bán và phí dịch vụ, nhưng chưa xác nhận Zalo và chưa đưa hướng dẫn cuối. Khách hẹn tham khảo lại, cần gọi lại để hoàn tất.
is_owner
CHÍNH CHỦ
location
Hóc Môn, Thành phố Hồ Chí Minh
intention
SLOW
is_silent
-
info_score
8
is_closing
-
car_history
Không có va chạm nặng hay ngập nước
sale_reason
Đổi qua xe bảy chỗ gầm cao hơn
zalo_status
FALSE
asking_price
350000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
254ms
02/08 17:27
▸ Input
{
"phone": "0934154079"
}
▸ Output
{
"car_brand": "Suzuki",
"car_model": "Suzuki",
"lead_id": "cd2476b6-6a35-4289-817f-4b442051beab",
"name": "Nguy\u1ec5n Th\u1eafng",
"sales": "U04QK6ZJTHN",
"sku": "FB-625VGWTS"
}
✓
PREPARE_CALL
1.9s
02/08 17:27
▸ Input
{
"car_brand": "Suzuki",
"car_model": "Suzuki",
"name": "Nguy\u1ec5n Th\u1eafng",
"sku": "FB-625VGWTS"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785666328.834679",
"variables": {
"anh_chi": "anh",
"car_make": "Suzuki Suzuki 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n Th\u1eafng"
}
}
✓
OUTBOUND_CALL
15.8s
02/08 17:27
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0934154079",
"variables": {
"anh_chi": "anh",
"car_make": "Suzuki Suzuki 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n Th\u1eafng"
}
}
▸ Output
{
"conversation_id": "conv_4801kz107awpf4ya4mkk3a3y4em7",
"raw": {
"conversation_id": "conv_4801kz107awpf4ya4mkk3a3y4em7",
"message": "Outbound call initiated",
"sip_call_id": "SCL_HV2xpJWYHvGt",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
02/08 17:35
▸ Input
{
"conversation_id": "conv_4801kz107awpf4ya4mkk3a3y4em7"
}
▸ Output
{
"duration_secs": 239,
"status": "done"
}
✓
TRANSCRIPT
02/08 17:35
▸ Input
{
"raw_turns": 51
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n Th\u1eafng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Suzuki Suzuki 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea. \u00c0, anh Th\u1eafng em, anh Th\u1eafng. \u00c0. OK em. \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng,...\nClient: \u1ee6a, em mua nh\u01b0ng, nh\u01b0ng m\u00e0 em b\u1ecb g\u00ec qu\u00e1 v\u1eady?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em...\nClient: Alo, anh nghe.\nAgent: D\u1ea1 em nghe r\u1ea5t ...\nClient: \u00c0.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do...\nClient: \u1eeam.\nClient: Em h\u1ecfi l\u1ea1i \u0111i. D\u1ea1. \u00c0, \u1edd, ok, ok, anh nghe, anh nghe.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo. H\u1ea3 m- em?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em, kh\u00f4ng, kh\u00f4ng, anh kh\u00f4ng vay g\u00f3p ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: D\u1ea1, s\u1ea3n xu\u1ea5t 2019, \u0111\u0103ng, \u0111\u0103ng k\u00fd 2020.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0...\nClient: 22/2020.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh s\u1ea3n xu\u1ea5t 2019 v\u00e0 \u0111\u0103ng k\u00fd 2020 \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu ...\nClient: \u00c0\u00e0\u00e0, H\u00f3c M\u00f4n, Hu\u00eannn, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh. H\u00f3c M\u00f4n, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf H\u00f3c M\u00f4n, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Con t\u00e1m m\u01b0\u01a1i ba ng\u00e0n c\u00e2y.\nAgent: D\u1ea1 t\u00e1m m\u01b0\u01a1i ba ng\u00e0n c\u00e2y \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: H\u00f4ng em.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Anh \u0111\u1ed5i qua xe b\u1ea3y ch\u1ed7, xe, \u1edd, Ford g\u1ea7m cao h\u01a1n.\nAgent: D\u1ea1 v\u00e2ng, anh \u0111\u1ed5i qua xe b\u1ea3y ch\u1ed7 g\u1ea7m cao h\u01a1n \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a em.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1edcm, \u0111\u01b0\u1ee3c ch\u01b0a? Anh b\u00e1n th\u00f4i, anh kh\u00f4ng bi\u1ebft l\u00e0 bao nhi\u00eau l\u00e2u.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: M\u01b0\u1eddi ba t\u1eadt t\u00e1m \u0111\u1ebfn b\u1ed1n tr\u0103m.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i, nh\u01b0ng m\u00e0 c\u00f3 th\u1ec3 th\u1ea5p h\u01a1n t\u00ed, c\u00f3 ba tr\u0103m r\u01b0\u1ee1i c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 v\u1eady l\u00e0 ba tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn b\u1ed1n tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ch\u1ea5m n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1. Ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong kho\u1ea3ng hai m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1, v\u00e0...\nClient: \u1eea.\nClient: \u1eea.\nClient: \u1eea.\nClient: \u1eea.\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh th\u1ea5y h\u00ecnh th\u1ee9c n\u00e0o ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh h\u01a1n \u1ea1?\nClient: \u1eea.\nClient: M\u00ecnh ok, x\u00edu y\u00ean th\u0103m kh\u1ea3o l\u1ea1i em b\u00e1o em nghe.\nAgent: D\u1ea1 v\u00e2ng, anh tham kh\u1ea3o l\u1ea1i r\u1ed3i b\u00e1o em \u1ea1. Anh ...",
"length": 3517,
"turns": 51
}
✓
AI_EXTRACTION
4.9s
02/08 17:35
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n Th\u1eafng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Suzuki Suzuki 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea. \u00c0, anh Th\u1eafng em, anh Th\u1eafng. \u00c0. OK em. \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng,...\nClient: \u1ee6a, em mua nh\u01b0ng, nh\u01b0ng m\u00e0 em b\u1ecb g\u00ec qu\u00e1 v\u1eady?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em...\nClient: Alo, anh nghe.\nAgent: D\u1ea1 em nghe r\u1ea5t ...\nClient: \u00c0.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do...\nClient: \u1eeam.\nClient: Em h\u1ecfi l\u1ea1i \u0111i. D\u1ea1. \u00c0, \u1edd, ok, ok, anh nghe, anh nghe.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo. H\u1ea3 m- em?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em, kh\u00f4ng, kh\u00f4ng, anh kh\u00f4ng vay g\u00f3p ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: D\u1ea1, s\u1ea3n xu\u1ea5t 2019, \u0111\u0103ng, \u0111\u0103ng k\u00fd 2020.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0...\nClient: 22/2020.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh s\u1ea3n xu\u1ea5t 2019 v\u00e0 \u0111\u0103ng k\u00fd 2020 \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu ...\nClient: \u00c0\u00e0\u00e0, H\u00f3c M\u00f4n, Hu\u00eannn, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh. H\u00f3c M\u00f4n, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf H\u00f3c M\u00f4n, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Con t\u00e1m m\u01b0\u01a1i ba ng\u00e0n c\u00e2y.\nAgent: D\u1ea1 t\u00e1m m\u01b0\u01a1i ba ng\u00e0n c\u00e2y \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: H\u00f4ng em.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Anh \u0111\u1ed5i qua xe b\u1ea3y ch\u1ed7, xe, \u1edd, Ford g\u1ea7m cao h\u01a1n.\nAgent: D\u1ea1 v\u00e2ng, anh \u0111\u1ed5i qua xe b\u1ea3y ch\u1ed7 g\u1ea7m cao h\u01a1n \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a em.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1edcm, \u0111\u01b0\u1ee3c ch\u01b0a? Anh b\u00e1n th\u00f4i, anh kh\u00f4ng bi\u1ebft l\u00e0 bao nhi\u00eau l\u00e2u.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: M\u01b0\u1eddi ba t\u1eadt t\u00e1m \u0111\u1ebfn b\u1ed1n tr\u0103m.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i, nh\u01b0ng m\u00e0 c\u00f3 th\u1ec3 th\u1ea5p h\u01a1n t\u00ed, c\u00f3 ba tr\u0103m r\u01b0\u1ee1i c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 v\u1eady l\u00e0 ba tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ebfn b\u1ed1n tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ch\u1ea5m n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1. Ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong kho\u1ea3ng hai m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1, v\u00e0...\nClient: \u1eea.\nClient: \u1eea.\nClient: \u1eea.\nClient: \u1eea.\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh th\u1ea5y h\u00ecnh th\u1ee9c n\u00e0o ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh h\u01a1n \u1ea1?\nClient: \u1eea.\nClient: M\u00ecnh ok, x\u00edu y\u00ean th\u0103m kh\u1ea3o l\u1ea1i em b\u00e1o em nghe.\nAgent: D\u1ea1 v\u00e2ng, anh tham kh\u1ea3o l\u1ea1i r\u1ed3i b\u00e1o em \u1ea1. Anh ..."
}
▸ Output
{
"asking_price": "350000000",
"car_history": "Kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00f3c M\u00f4n, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh",
"odo": "83000",
"sale_reason": "\u0110\u1ed5i qua xe b\u1ea3y ch\u1ed7 g\u1ea7m cao h\u01a1n",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Th\u1eafng, ch\u1ee7 xe Suzuki 2019. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 83.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng. Anh mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe Ford 7 ch\u1ed7, gi\u00e1 mong mu\u1ed1n 350-400 tri\u1ec7u. Agent \u0111\u00e3 t\u01b0 v\u1ea5n ba h\u00ecnh th\u1ee9c b\u00e1n v\u00e0 ph\u00ed d\u1ecbch v\u1ee5, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch h\u1eb9n tham kh\u1ea3o l\u1ea1i, c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n t\u1ea5t.",
"year": "2019",
"zalo_status": "FALSE"
}
✓
SLACK_POST
637ms
02/08 17:35
▸ Input
{
"sales_slack_id": "U04QK6ZJTHN",
"sku": "FB-625VGWTS",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Th\u1eafng, ch\u1ee7 xe Suzuki 2019. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 83.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng. Anh mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe Ford 7 ch\u1ed7, gi\u00e1 mong mu\u1ed1n 350-400 tri\u1ec7u. Agent \u0111\u00e3 t\u01b0 v\u1ea5n ba h\u00ecnh th\u1ee9c b\u00e1n v\u00e0 ph\u00ed d\u1ecbch v\u1ee5, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch h\u1eb9n tham kh\u1ea3o l\u1ea1i, c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n t\u1ea5t."
}
▸ Output
{
"posted": true,
"thread_ts": "1785666328.834679"
}
✓
CRM_APIS
279ms
02/08 17:35
✓
CRM_ACTIVITIES
119ms
02/08 17:35
✓
SLACK_AUDIO
4.1s
02/08 17:35
✓
UPDATE_CLOSING
112ms
02/08 17:35
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Thắng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Suzuki Suzuki 2019 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừ. À, anh Thắng em, anh Thắng. À. OK em. Đúng rồi em. Agent: Dạ vâng,... Client: Ủa, em mua nhưng, nhưng mà em bị gì quá vậy? Agent: Dạ em nghe rất rõ rồi ạ, em... Client: Alo, anh nghe. Agent: Dạ em nghe rất ... Client: À. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do... Client: Ừm. Client: Em hỏi lại đi. Dạ. À, ờ, ok, ok, anh nghe, anh nghe. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Alo. Hả m- em? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không em, không, không, anh không vay góp ngân hàng. Agent: Dạ vâng, em ghi nhận ạ. Dạ xe mình đời sản xuất năm bao nhiêu ạ? Client: Dạ, sản xuất 2019, đăng, đăng ký 2020. Agent: Dạ vâng, em ghi nhận là... Client: 22/2020. Agent: Dạ em ghi nhận là xe mình sản xuất 2019 và đăng ký 2020 ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Đúng rồi. Agent: Dạ hiện tại xe mình đang ở khu ... Client: Ààà, Hóc Môn, Huênnn, Thành phố Hồ Chí Minh. Hóc Môn, Thành phố Hồ Chí Minh. Agent: Dạ em ghi nhận là xe mình ở Hóc Môn, Thành phố Hồ Chí Minh ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Con tám mươi ba ngàn cây. Agent: Dạ tám mươi ba ngàn cây ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Hông em. Agent: Dạ vâng. Dạ anh bán xe lần này vì lý do gì ạ? Client: Anh đổi qua xe bảy chỗ, xe, ờ, Ford gầm cao hơn. Agent: Dạ vâng, anh đổi qua xe bảy chỗ gầm cao hơn ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa em. Agent: Dạ vâng. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ờm, được chưa? Anh bán thôi, anh không biết là bao nhiêu lâu. Agent: Dạ vâng. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Mười ba tật tám đến bốn trăm. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm tám mươi triệu đến bốn trăm triệu đúng không ạ? Client: Ừ. Client: Đúng rồi, nhưng mà có thể thấp hơn tí, có ba trăm rưỡi cũng được. Agent: Dạ vậy là ba trăm năm mươi triệu đến bốn trăm triệu đúng không ạ? Client: Đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn ba trăm năm mươi triệu đến bốn trăm triệu của mình rồi ạ. Dạ bên Vu-Ca hiện có ba hình thức bán tùy theo nhu cầu của mình ạ. Một là Đấu giá cạnh tranh, phí một phần trăm, khoảng ba đến năm ngày, nhiều đại lý cùng tranh giá nên thường được giá tốt nhất, đây là hình thức bên em đề xuất ạ. Hai là Đặt giá mong muốn, phí một chấm năm phần trăm, khoảng bảy đến mười bốn ngày, không đạt mức mình mong muốn thì không bán ạ. Ba là Chốt nhanh, phí hai phần trăm, trong khoảng hai mươi bốn đến bốn mươi tám tiếng, ưu tiên bán thật nhanh ạ. Phí chỉ tính khi bán thành công thôi ạ, và... Client: Ừ. Client: Ừ. Client: Ừ. Client: Ừ. Client: Ừ. Client: Đúng rồi ạ. Agent: Dạ bên em kết nối hơn hai ngàn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Dạ không biết mình thấy hình thức nào phù hợp với mình hơn ạ? Client: Ừ. Client: Mình ok, xíu yên thăm khảo lại em báo em nghe. Agent: Dạ vâng, anh tham khảo lại rồi báo em ạ. Anh ...