dc857190-c3f8-49c7-b482-5e9d451f0b65
CALL BACK
Time
15/08/2026 07:33:02
Duration
4m 13s
Campaign
-
Conversation ID
conv_6401m01dca2hfcqs4bpr3gqmkbzv
Recording
AI Extraction
odo
268000
loan
KHÔNG VAY NGÂN HÀNG
year
2002
status
CALL BACK
summary
Agent gọi cho anh Kha Tran Minh về việc bán xe Toyota Altis 2002. Anh xác nhận xe đứng tên chính chủ, không vay ngân hàng, xe ở Long Xuyên, An Giang, đã chạy 268,000 km. Anh cho biết xe không va chạm nặng hay ngập nước, muốn bán để đổi xe khác, không gấp. Anh chưa đưa ra giá mong muốn, nhờ agent định giá. Agent đã giới thiệu các hình thức bán và phí dịch vụ nhưng chưa xác nhận Zalo và chưa đưa hướng dẫn cuối.
is_owner
CHÍNH CHỦ
location
Long Xuyên, An Giang
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Không va chạm nặng, không ngập nước, xe chạy đi làm
sale_reason
Muốn đổi xe khác
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
4ms
15/08 07:33
▸ Input
{
"phone": "0912161474"
}
▸ Output
{
"car_brand": "Toyota",
"car_model": "atils",
"lead_id": "dc857190-c3f8-49c7-b482-5e9d451f0b65",
"name": "Kha Tran Minh",
"sales": "U09V90PE8JK",
"sku": "FB-49USFRAQ"
}
✓
FILTER_SALES
3ms
15/08 07:33
▸ Input
{
"sales_slack_id": "U09V90PE8JK"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.2s
15/08 07:33
▸ Input
{
"car_brand": "Toyota",
"car_model": "atils",
"name": "Kha Tran Minh",
"sku": "FB-49USFRAQ"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786753861.195459",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota atils 2002",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Kha Tran Minh"
}
}
✓
OUTBOUND_CALL
9.0s
15/08 07:33
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0912161474",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota atils 2002",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Kha Tran Minh"
}
}
▸ Output
{
"conversation_id": "conv_6401m01dca2hfcqs4bpr3gqmkbzv",
"raw": {
"conversation_id": "conv_6401m01dca2hfcqs4bpr3gqmkbzv",
"message": "Outbound call initiated",
"sip_call_id": "SCL_URxtqCfoNvGA",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
15/08 07:41
▸ Input
{
"conversation_id": "conv_6401m01dca2hfcqs4bpr3gqmkbzv"
}
▸ Output
{
"duration_secs": 253,
"status": "done"
}
✓
TRANSCRIPT
15/08 07:41
▸ Input
{
"raw_turns": 45
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Kha Tran Minh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota atils 2002 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. \u1edci.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5...\nClient: \u00c0, m\u00e0y em \u0111ang mua xe c\u0169. Anh mua xe c\u0169 h\u1ea3 em? Alo?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3...\nClient: D\u1ea1, d\u1ea1. S\u00e1ng tao n\u00e0o em?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: D\u1ea1. Ch\u1eb3ng c\u00f2n ch\u00ednh ch\u1ee7 r\u1ed3i h\u1ea3 em?\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: Alo. \u0110ang-- b\u00ean m-- \u0111ang \u0111\u1ee9ng b\u00ean c\u1ee7a anh lu\u00f4n.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: H\u00f4ng, h\u00f4ng, h\u00f4ng. Anh, \u1edd, xe anh, \u1edd, m\u00e0 anh mua \u0111\u00e3, \u1edd, tr\u1ea3 th\u1eb3ng lu\u00f4n \u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 v\u00e0 kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ng\u00e0n l\u1ebb hai ph\u1ea3i kh\u00f4ng anh?\nClient: \u00c0.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Con \u1edf, \u1edd, Ph\u00fa V\u01b0\u01a1ng, Long X\u00ea.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 26 v\u1ea1n anh em, 26 v\u1ea1n 8.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng em. Anh-- xe anh \u0111ang ch\u1ea1y \u0111i l\u00e0m m\u00e0.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: D\u1ea1, anh mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c kia th\u00f4i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, ch\u01b0a \u1ea1. M\u00e0 \u0111-\u0111ang hay d\u1ecda \u0111ang nghi\u1ebfn c\u00fam th\u00f4i .\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u00c0, h\u1ebft th\u00e1ng c\u0169ng \u0111\u01b0\u1ee3c. Th\u00ec khi n\u00e0o \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec b\u00e1n.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Uhm, \u0111\u1ec3 em \u0111\u1ecbnh gi\u00e1 cho anh coi. Ch\u1ee9 gi\u1edd, \u1edd... Anh kh\u00f4ng bi\u1ebft n\u00f3 bao nhi\u00eau lu\u00f4n.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh ...\nClient: \u1edc, gi\u00e1...\nAgent: h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1. Ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong kho\u1ea3ng hai m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1, v\u00e0 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m...\nClient: \u00c0, 260.\nAgent: n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh...\nClient: D\u1ea1, em coi t\u1eeb t\u1eeb. \u1eeam, t\u1eeb t\u1eeb c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh ch\u1ecdn...\nClient: \u0110i, a.\nAgent: h\u00ecnh th\u1ee9c t\u1eeb t\u1eeb c\u0169ng \u0111\u01b0\u1ee3c \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a...\nClient: D\u1ea1, r\u1ed3i.\nAgent: Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u00c0, xong em.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng...\nClient: Alo, \u1edd, l\u00e0, \u1edd, kh\u00f4ng. C\u00f3 ch\u1ee9, \u1ee7a qu\u00ean c\u00f3 ch\u1ee9.\nAgent: \u1ea1?",
"length": 3268,
"turns": 45
}
✓
AI_EXTRACTION
14.7s
15/08 07:41
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Kha Tran Minh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota atils 2002 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. \u1edci.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5...\nClient: \u00c0, m\u00e0y em \u0111ang mua xe c\u0169. Anh mua xe c\u0169 h\u1ea3 em? Alo?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3...\nClient: D\u1ea1, d\u1ea1. S\u00e1ng tao n\u00e0o em?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: D\u1ea1. Ch\u1eb3ng c\u00f2n ch\u00ednh ch\u1ee7 r\u1ed3i h\u1ea3 em?\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: Alo. \u0110ang-- b\u00ean m-- \u0111ang \u0111\u1ee9ng b\u00ean c\u1ee7a anh lu\u00f4n.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: H\u00f4ng, h\u00f4ng, h\u00f4ng. Anh, \u1edd, xe anh, \u1edd, m\u00e0 anh mua \u0111\u00e3, \u1edd, tr\u1ea3 th\u1eb3ng lu\u00f4n \u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 v\u00e0 kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ng\u00e0n l\u1ebb hai ph\u1ea3i kh\u00f4ng anh?\nClient: \u00c0.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Con \u1edf, \u1edd, Ph\u00fa V\u01b0\u01a1ng, Long X\u00ea.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 26 v\u1ea1n anh em, 26 v\u1ea1n 8.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng em. Anh-- xe anh \u0111ang ch\u1ea1y \u0111i l\u00e0m m\u00e0.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: D\u1ea1, anh mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c kia th\u00f4i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, ch\u01b0a \u1ea1. M\u00e0 \u0111-\u0111ang hay d\u1ecda \u0111ang nghi\u1ebfn c\u00fam th\u00f4i .\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u00c0, h\u1ebft th\u00e1ng c\u0169ng \u0111\u01b0\u1ee3c. Th\u00ec khi n\u00e0o \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec b\u00e1n.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Uhm, \u0111\u1ec3 em \u0111\u1ecbnh gi\u00e1 cho anh coi. Ch\u1ee9 gi\u1edd, \u1edd... Anh kh\u00f4ng bi\u1ebft n\u00f3 bao nhi\u00eau lu\u00f4n.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh ...\nClient: \u1edc, gi\u00e1...\nAgent: h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1. Ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong kho\u1ea3ng hai m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1, v\u00e0 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m...\nClient: \u00c0, 260.\nAgent: n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh...\nClient: D\u1ea1, em coi t\u1eeb t\u1eeb. \u1eeam, t\u1eeb t\u1eeb c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh ch\u1ecdn...\nClient: \u0110i, a.\nAgent: h\u00ecnh th\u1ee9c t\u1eeb t\u1eeb c\u0169ng \u0111\u01b0\u1ee3c \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a...\nClient: D\u1ea1, r\u1ed3i.\nAgent: Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u00c0, xong em.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng...\nClient: Alo, \u1edd, l\u00e0, \u1edd, kh\u00f4ng. C\u00f3 ch\u1ee9, \u1ee7a qu\u00ean c\u00f3 ch\u1ee9.\nAgent: \u1ea1?"
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00f4ng va ch\u1ea1m n\u1eb7ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, xe ch\u1ea1y \u0111i l\u00e0m",
"fee_confirmed": "FALSE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Long Xuy\u00ean, An Giang",
"odo": "268000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c",
"status": "CALL BACK",
"summary": "Agent g\u1ecdi cho anh Kha Tran Minh v\u1ec1 vi\u1ec7c b\u00e1n xe Toyota Altis 2002. Anh x\u00e1c nh\u1eadn xe \u0111\u1ee9ng t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, xe \u1edf Long Xuy\u00ean, An Giang, \u0111\u00e3 ch\u1ea1y 268,000 km. Anh cho bi\u1ebft xe kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe kh\u00e1c, kh\u00f4ng g\u1ea5p. Anh ch\u01b0a \u0111\u01b0a ra gi\u00e1 mong mu\u1ed1n, nh\u1edd agent \u0111\u1ecbnh gi\u00e1. Agent \u0111\u00e3 gi\u1edbi thi\u1ec7u c\u00e1c h\u00ecnh th\u1ee9c b\u00e1n v\u00e0 ph\u00ed d\u1ecbch v\u1ee5 nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i.",
"year": "2002",
"zalo_status": "FALSE"
}
✓
SLACK_POST
645ms
15/08 07:41
▸ Input
{
"sales_slack_id": "U09V90PE8JK",
"sku": "FB-49USFRAQ",
"status": "CALL BACK",
"summary": "Agent g\u1ecdi cho anh Kha Tran Minh v\u1ec1 vi\u1ec7c b\u00e1n xe Toyota Altis 2002. Anh x\u00e1c nh\u1eadn xe \u0111\u1ee9ng t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, xe \u1edf Long Xuy\u00ean, An Giang, \u0111\u00e3 ch\u1ea1y 268,000 km. Anh cho bi\u1ebft xe kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe kh\u00e1c, kh\u00f4ng g\u1ea5p. Anh ch\u01b0a \u0111\u01b0a ra gi\u00e1 mong mu\u1ed1n, nh\u1edd agent \u0111\u1ecbnh gi\u00e1. Agent \u0111\u00e3 gi\u1edbi thi\u1ec7u c\u00e1c h\u00ecnh th\u1ee9c b\u00e1n v\u00e0 ph\u00ed d\u1ecbch v\u1ee5 nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i."
}
▸ Output
{
"posted": true,
"thread_ts": "1786753861.195459"
}
✓
CRM_APIS
973ms
15/08 07:41
✓
CRM_ACTIVITIES
117ms
15/08 07:41
✓
SLACK_AUDIO
4.4s
15/08 07:41
✓
UPDATE_CLOSING
969ms
15/08 07:41
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Kha Tran Minh đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Toyota atils 2002 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng rồi. Ời. Agent: Dạ em nghe rất rõ... Client: À, mày em đang mua xe cũ. Anh mua xe cũ hả em? Alo? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ hiện tại xe mình đã... Client: Dạ, dạ. Sáng tao nào em? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Dạ. Chẳng còn chính chủ rồi hả em? Agent: Dạ hiện tại giấy đăng ký xe đang đứng tên mình hay tên người khác ạ? Client: Alo. Đang-- bên m-- đang đứng bên của anh luôn. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Hông, hông, hông. Anh, ờ, xe anh, ờ, mà anh mua đã, ờ, trả thẳng luôn à. Agent: Dạ em ghi nhận là xe mình đã sang tên chính chủ và không còn vay góp ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai ngàn lẻ hai phải không anh? Client: À. Agent: Dạ... Client: Đúng rồi em. Agent: Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Con ở, ờ, Phú Vương, Long Xê. Agent: Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: 26 vạn anh em, 26 vạn 8. Agent: Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: À, không em. Anh-- xe anh đang chạy đi làm mà. Agent: Dạ anh bán xe lần này vì lý do gì ạ? Client: Dạ, anh muốn đổi xe khác kia thôi. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ờ, chưa ạ. Mà đ-đang hay dọa đang nghiến cúm thôi . Agent: Dạ hiện tại anh có kế hoạch bán xe này bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: À, hết tháng cũng được. Thì khi nào được giá thì bán. Agent: Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Uhm, để em định giá cho anh coi. Chứ giờ, ờ... Anh không biết nó bao nhiêu luôn. Agent: Dạ vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Dạ bên Vu-Ca hiện có ba hình ... Client: Ờ, giá... Agent: hình thức bán tùy theo nhu cầu của mình ạ. Một là Đấu giá cạnh tranh, phí một phần trăm, khoảng ba đến năm ngày, nhiều đại lý cùng tranh giá nên thường được giá tốt nhất, đây là hình thức bên em đề xuất ạ. Hai là Đặt giá mong muốn, phí một phẩy năm phần trăm, khoảng bảy đến mười bốn ngày, không đạt mức mình mong muốn thì không bán ạ. Ba là Chốt nhanh, phí hai phần trăm, trong khoảng hai mươi bốn đến bốn mươi tám tiếng, ưu tiên bán thật nhanh ạ. Phí chỉ tính khi bán thành công thôi ạ, và bên em kết nối hơn hai nghìn người mua tiềm... Client: À, 260. Agent: năng để mang lại giá tốt nhất cho mình... Client: Dạ, em coi từ từ. Ừm, từ từ cũng được. Agent: Dạ em ghi nhận mình chọn... Client: Đi, a. Agent: hình thức từ từ cũng được ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của... Client: Dạ, rồi. Agent: Vu-Ca không ạ? Client: À, xong em. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không... Client: Alo, ờ, là, ờ, không. Có chứ, ủa quên có chứ. Agent: ạ?