4b6fa3e3-f4c1-4d3d-a547-51ca4b5f56ee
SUCCESS
Time
19/08/2026 19:28:19
Duration
4m 41s
Campaign
-
Conversation ID
conv_0601m0czwzg3ed2bkzgmyraqjx8n
Recording
AI Extraction
odo
20000
loan
KHÔNG VAY NGÂN HÀNG
year
2025
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và khách hàng Nguyễn Khanh Duy về việc bán xe VinFast VF5 2025. Khách xác nhận xe mua chính chủ, không vay ngân hàng nhưng đang cầm cố. Xe sản xuất năm 2025, đã chạy 20,000 km, có trầy xước nhẹ ở bên hông. Khách muốn bán nhanh trong tuần này với giá 385 triệu đồng. Agent đã xác nhận Zalo, đọc lại giá, nêu phí dịch vụ 1% và hướng dẫn gửi ảnh xe và giấy đăng kiểm.
is_owner
CHÍNH CHỦ
location
Quận 9, TP.HCM
intention
FAST
is_silent
-
info_score
11
is_closing
True
car_history
Xe bị trầy xước nhẹ ở bên hông
sale_reason
Cần vốn
zalo_status
TRUE
asking_price
385000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
313ms
19/08 19:28
▸ Input
{
"phone": "0902914227"
}
▸ Output
{
"car_brand": "vinfast",
"car_model": "vf5",
"lead_id": "4b6fa3e3-f4c1-4d3d-a547-51ca4b5f56ee",
"name": "Nguy\u1ec5n khanh duy",
"sales": "U0BMX4NLLGZ",
"sku": "SKU-XFQTQE"
}
✓
FILTER_SALES
19ms
19/08 19:28
▸ Input
{
"sales_slack_id": "U0BMX4NLLGZ"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
3.8s
19/08 19:28
▸ Input
{
"car_brand": "vinfast",
"car_model": "vf5",
"name": "Nguy\u1ec5n khanh duy",
"sku": "SKU-XFQTQE"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1787142377.507599",
"variables": {
"anh_chi": "anh",
"car_make": "vinfast vf5 2025",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t, odo: 20000, gi\u00e1 mong mu\u1ed1n: 385000000, v\u1ecb tr\u00ed: TP.HCM. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Nguy\u1ec5n khanh duy"
}
}
✓
OUTBOUND_CALL
10.6s
19/08 19:28
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0902914227",
"variables": {
"anh_chi": "anh",
"car_make": "vinfast vf5 2025",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t, odo: 20000, gi\u00e1 mong mu\u1ed1n: 385000000, v\u1ecb tr\u00ed: TP.HCM. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Nguy\u1ec5n khanh duy"
}
}
▸ Output
{
"conversation_id": "conv_0601m0czwzg3ed2bkzgmyraqjx8n",
"raw": {
"conversation_id": "conv_0601m0czwzg3ed2bkzgmyraqjx8n",
"message": "Outbound call initiated",
"sip_call_id": "SCL_DXucZeiNAp65",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
19/08 19:36
▸ Input
{
"conversation_id": "conv_0601m0czwzg3ed2bkzgmyraqjx8n"
}
▸ Output
{
"duration_secs": 281,
"status": "done"
}
✓
TRANSCRIPT
19/08 19:36
▸ Input
{
"raw_turns": 73
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n khanh duy \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe vinfast vf5 2025 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1, anh c\u00f3 nghe \u0111\u01b0\u1ee3c kh\u00f4ng? D\u1ea1, anh c\u00f3 nghe \u0111\u01b0\u1ee3c kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh ...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh, do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 xe m\u00ecnh...\nClient: Anh xem m\u00f4, anh mua, xe anh mua ch\u00ednh ch\u1ee7, anh, \u01a1, kh\u00f4ng c\u00f3 g\u00f3p nh\u01b0ng m\u00e0 anh c\u1ea7m \u1edf trong t\u00ecnh c\u1ea7m \u0111\u1ed3 \u00e0.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady l\u00e0 xe m\u00ecnh mua ch\u00ednh ch\u1ee7 nh\u01b0ng...\nClient: Alo. \u00c0.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady l\u00e0 xe m\u00ecnh mua ch\u00ednh ch\u1ee7 nh\u01b0ng hi\u1ec7n t\u1ea1i \u0111ang c\u1ea7m c\u1ed1 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau...\nClient: \u1edc, 2025, em mua h\u1ed3i th\u00e1ng 8/2025 \u00e1, v\u1edbi g\u1ea7n 5 \u00e1, 5.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai l\u0103m ph\u1ea3i kh\u00f4ng anh?\nClient: Alo! \u1eeam. \u0110\u00fang r\u1ed3i, hai kh\u00f4ng hai l\u0103m. D\u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1eeam. \u1ede ng\u00e3 b\u1ea3y Nha M\u01b0\u1eddng Ch\u00edn.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf Qu\u1eadn B\u1ea3y \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i...\nClient: M\u1ed9t c\u00e1i \u0111i, m\u1ed9t c\u00e1i \u0111i.\nAgent: D\u1ea1 em...\nClient: B\u1ed1n Ch\u00edn. Em ra b\u00ean, \u1edd, B\u1ed1n Ch\u00edn \u00e1. \u1edc.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf Qu\u1eadn B\u1ea3y \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i ngh\u00ecn...\nClient: M\u01b0\u1eddi ch\u00edn, m\u01b0\u1eddi ch\u00edn.\nAgent: ...\nClient: Qu\u1eadn B\u1ebfn.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: D\u1ea1. \u1edc, anh \u1edf Vinhomes 49, Vinhomes ngay b\u1eafc \u0111\u00f3.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf Qu\u1eadn B\u1ea3y \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: N\u00f3 m\u00ecnh hong-- n\u00f3 b\u1ecb ch\u00e0y m\u1ed9t b\u00ean, b\u00ean h\u00f4ng m\u1ed9t ch\u00fat. Th\u00ec, \u00e0, n\u00f3 b\u1ecb d\u00ednh b\u00ean h\u00f4ng m\u1ed9t ch\u00fat, ch\u00fat x\u00edu. D\u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe c\u00f3 b\u1ecb tr\u1ea7y x\u01b0\u1edbc nh\u1eb9 \u1edf b\u00ean h\u00f4ng \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n v\u1ed1n ho\u1eb7c ti\u1ec1n m\u1eb7t,...\nClient: \u1eea.\nAgent: ...\u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc, xin m\u1eddi c\u1ea3.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: C\u00e1i xe \u0111\u00f3 \u1edf trong t\u1ea7ng \u00e0.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1eeam. Th\u00ec trong tu\u1ea7n n\u00e0y \u00e1, m\u00e0 anh \u1edf Vinhomes Qu\u1eadn 9 nha.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe trong tu\u1ea7n n\u00e0y \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 ba tr\u0103m t\u00e1m m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha...\nClient: D\u1ea1.\nAgent: D\u1ea1 ba tr\u0103m t\u00e1m m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: ...mu\u1ed1n ba tr\u0103m t\u00e1m m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed...\nClient: C\u00f3 m\u01b0\u01a1i.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i...\nClient: C\u00f3 \u1ea1.\nAgent: \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0...\nClient: D\u1ea1.\nAgent: gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, ok.",
"length": 4184,
"turns": 73
}
✓
AI_EXTRACTION
16.7s
19/08 19:36
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n khanh duy \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe vinfast vf5 2025 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1, anh c\u00f3 nghe \u0111\u01b0\u1ee3c kh\u00f4ng? D\u1ea1, anh c\u00f3 nghe \u0111\u01b0\u1ee3c kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh ...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh, do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 xe m\u00ecnh...\nClient: Anh xem m\u00f4, anh mua, xe anh mua ch\u00ednh ch\u1ee7, anh, \u01a1, kh\u00f4ng c\u00f3 g\u00f3p nh\u01b0ng m\u00e0 anh c\u1ea7m \u1edf trong t\u00ecnh c\u1ea7m \u0111\u1ed3 \u00e0.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady l\u00e0 xe m\u00ecnh mua ch\u00ednh ch\u1ee7 nh\u01b0ng...\nClient: Alo. \u00c0.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady l\u00e0 xe m\u00ecnh mua ch\u00ednh ch\u1ee7 nh\u01b0ng hi\u1ec7n t\u1ea1i \u0111ang c\u1ea7m c\u1ed1 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau...\nClient: \u1edc, 2025, em mua h\u1ed3i th\u00e1ng 8/2025 \u00e1, v\u1edbi g\u1ea7n 5 \u00e1, 5.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai l\u0103m ph\u1ea3i kh\u00f4ng anh?\nClient: Alo! \u1eeam. \u0110\u00fang r\u1ed3i, hai kh\u00f4ng hai l\u0103m. D\u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1eeam. \u1ede ng\u00e3 b\u1ea3y Nha M\u01b0\u1eddng Ch\u00edn.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf Qu\u1eadn B\u1ea3y \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i...\nClient: M\u1ed9t c\u00e1i \u0111i, m\u1ed9t c\u00e1i \u0111i.\nAgent: D\u1ea1 em...\nClient: B\u1ed1n Ch\u00edn. Em ra b\u00ean, \u1edd, B\u1ed1n Ch\u00edn \u00e1. \u1edc.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf Qu\u1eadn B\u1ea3y \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i ngh\u00ecn...\nClient: M\u01b0\u1eddi ch\u00edn, m\u01b0\u1eddi ch\u00edn.\nAgent: ...\nClient: Qu\u1eadn B\u1ebfn.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: D\u1ea1. \u1edc, anh \u1edf Vinhomes 49, Vinhomes ngay b\u1eafc \u0111\u00f3.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf Qu\u1eadn B\u1ea3y \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: N\u00f3 m\u00ecnh hong-- n\u00f3 b\u1ecb ch\u00e0y m\u1ed9t b\u00ean, b\u00ean h\u00f4ng m\u1ed9t ch\u00fat. Th\u00ec, \u00e0, n\u00f3 b\u1ecb d\u00ednh b\u00ean h\u00f4ng m\u1ed9t ch\u00fat, ch\u00fat x\u00edu. D\u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe c\u00f3 b\u1ecb tr\u1ea7y x\u01b0\u1edbc nh\u1eb9 \u1edf b\u00ean h\u00f4ng \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n v\u1ed1n ho\u1eb7c ti\u1ec1n m\u1eb7t,...\nClient: \u1eea.\nAgent: ...\u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc, xin m\u1eddi c\u1ea3.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: C\u00e1i xe \u0111\u00f3 \u1edf trong t\u1ea7ng \u00e0.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1eeam. Th\u00ec trong tu\u1ea7n n\u00e0y \u00e1, m\u00e0 anh \u1edf Vinhomes Qu\u1eadn 9 nha.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe trong tu\u1ea7n n\u00e0y \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 ba tr\u0103m t\u00e1m m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha...\nClient: D\u1ea1.\nAgent: D\u1ea1 ba tr\u0103m t\u00e1m m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: ...mu\u1ed1n ba tr\u0103m t\u00e1m m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed...\nClient: C\u00f3 m\u01b0\u01a1i.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i...\nClient: C\u00f3 \u1ea1.\nAgent: \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0...\nClient: D\u1ea1.\nAgent: gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, ok."
}
▸ Output
{
"asking_price": "385000000",
"car_history": "Xe b\u1ecb tr\u1ea7y x\u01b0\u1edbc nh\u1eb9 \u1edf b\u00ean h\u00f4ng",
"fee_confirmed": "TRUE",
"info_score": 11,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Qu\u1eadn 9, TP.HCM",
"odo": "20000",
"sale_reason": "C\u1ea7n v\u1ed1n",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng Nguy\u1ec5n Khanh Duy v\u1ec1 vi\u1ec7c b\u00e1n xe VinFast VF5 2025. Kh\u00e1ch x\u00e1c nh\u1eadn xe mua ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng nh\u01b0ng \u0111ang c\u1ea7m c\u1ed1. Xe s\u1ea3n xu\u1ea5t n\u0103m 2025, \u0111\u00e3 ch\u1ea1y 20,000 km, c\u00f3 tr\u1ea7y x\u01b0\u1edbc nh\u1eb9 \u1edf b\u00ean h\u00f4ng. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh trong tu\u1ea7n n\u00e0y v\u1edbi gi\u00e1 385 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00eau ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m.",
"year": "2025",
"zalo_status": "TRUE"
}
✓
SLACK_POST
777ms
19/08 19:36
▸ Input
{
"sales_slack_id": "U0BMX4NLLGZ",
"sku": "SKU-XFQTQE",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng Nguy\u1ec5n Khanh Duy v\u1ec1 vi\u1ec7c b\u00e1n xe VinFast VF5 2025. Kh\u00e1ch x\u00e1c nh\u1eadn xe mua ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng nh\u01b0ng \u0111ang c\u1ea7m c\u1ed1. Xe s\u1ea3n xu\u1ea5t n\u0103m 2025, \u0111\u00e3 ch\u1ea1y 20,000 km, c\u00f3 tr\u1ea7y x\u01b0\u1edbc nh\u1eb9 \u1edf b\u00ean h\u00f4ng. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh trong tu\u1ea7n n\u00e0y v\u1edbi gi\u00e1 385 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00eau ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m."
}
▸ Output
{
"posted": true,
"thread_ts": "1787142377.507599"
}
✓
CRM_APIS
598ms
19/08 19:36
✓
CRM_ACTIVITIES
129ms
19/08 19:36
✓
SLACK_AUDIO
4.4s
19/08 19:36
✓
UPDATE_CLOSING
357ms
19/08 19:36
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn khanh duy đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe vinfast vf5 2025 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Dạ, anh có nghe được không? Dạ, anh có nghe được không? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh ... Client: Dạ đúng rồi ạ. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh, do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừm. Agent: Dạ xe mình... Client: Anh xem mô, anh mua, xe anh mua chính chủ, anh, ơ, không có góp nhưng mà anh cầm ở trong tình cầm đồ à. Agent: Dạ em hiểu rồi ạ. Vậy là xe mình mua chính chủ nhưng... Client: Alo. À. Agent: Dạ... Client: Đúng rồi. Đúng rồi, đúng rồi. Agent: Dạ em hiểu rồi ạ. Vậy là xe mình mua chính chủ nhưng hiện tại đang cầm cố đúng không ạ? Client: Ừ. Agent: Dạ... Client: Đúng rồi ạ. Agent: Dạ vâng. Dạ xe mình đời sản xuất năm bao nhiêu... Client: Ờ, 2025, em mua hồi tháng 8/2025 á, với gần 5 á, 5. Agent: Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai lăm phải không anh? Client: Alo! Ừm. Đúng rồi, hai không hai lăm. Dạ. Agent: Dạ vâng. Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Ừm. Ở ngã bảy Nha Mường Chín. Agent: Dạ em ghi nhận là mình ở Quận Bảy ạ. Dạ em thấy xe đã chạy khoảng hai mươi... Client: Một cái đi, một cái đi. Agent: Dạ em... Client: Bốn Chín. Em ra bên, ờ, Bốn Chín á. Ờ. Agent: Dạ em ghi nhận là mình ở Quận Bảy ạ. Dạ em thấy xe đã chạy khoảng hai mươi nghìn... Client: Mười chín, mười chín. Agent: ... Client: Quận Bến. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Dạ. Ờ, anh ở Vinhomes 49, Vinhomes ngay bắc đó. Agent: Dạ em ghi nhận là mình ở Quận Bảy ạ. Dạ em thấy xe đã chạy khoảng hai mươi nghìn kilomet, đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Nó mình hong-- nó bị chày một bên, bên hông một chút. Thì, à, nó bị dính bên hông một chút, chút xíu. Dạ. Agent: Dạ em ghi nhận là xe có bị trầy xước nhẹ ở bên hông ạ. Dạ em thấy mình bán xe vì cần vốn hoặc tiền mặt,... Client: Ừ. Agent: ...đúng không ạ? Client: Ờ, xin mời cả. Agent: Dạ vâng. ... Client: Dạ đúng rồi ạ. Agent: Dạ vâng. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Cái xe đó ở trong tầng à. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Ừm. Thì trong tuần này á, mà anh ở Vinhomes Quận 9 nha. Agent: Dạ em ghi nhận là mình muốn bán xe trong tuần này ạ. Dạ em thấy mức giá mong muốn của anh là ba trăm tám mươi lăm triệu đồng, có đúng không ạ? Client: Ừ, đúng rồi ạ. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha... Client: Dạ. Agent: Dạ ba trăm tám mươi lăm triệu đồng đúng không ạ? Client: Ừ. Agent: Dạ em ghi nhận mức giá mong... Client: Đúng rồi. Agent: ...muốn ba trăm tám mươi lăm triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừ. Client: Ừm. Agent: Dạ anh có thắc mắc gì về phí... Client: Có mươi. Agent: Dạ anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của... Client: Không, không, không. Agent: Dạ... Client: Không. Agent: Dạ... Client: Không, không. Agent: Dạ vâng. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Đúng rồi ạ. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi... Client: Có ạ. Agent: ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và... Client: Dạ. Agent: giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Dạ, ok.