519d06d8-93ab-4bd2-88a4-d418c7a1f87d
SUCCESS
Time
28/07/2026 06:50:44
Duration
3m 33s
Campaign
-
Conversation ID
conv_4101kyjzsxwnfcwvrm1trn5ah3kv
Recording
AI Extraction
odo
2600
loan
KHÔNG VAY NGÂN HÀNG
year
2025
status
SUCCESS
summary
Cuộc gọi thành công với khách hàng Trần Thị Hồng Phương, chính chủ xe Honda BRV 2025. Xe không vay ngân hàng, đã chạy 2600 km, không va chạm hay ngập nước. Khách muốn bán nhanh với giá 740 triệu đồng. Agent đã xác nhận Zalo, đọc lại giá, thông báo phí 1% và hướng dẫn gửi ảnh sau khi kết bạn. Khách đồng ý và không có thắc mắc.
is_owner
CHÍNH CHỦ
location
Hồ Chí Minh, Gò Vấp
intention
FAST
is_silent
-
info_score
8
is_closing
True
car_history
Không va chạm nặng hay ngập nước, xe cá nhân
sale_reason
Cần vốn hoặc tiền mặt
zalo_status
TRUE
asking_price
740000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
28/07 06:50
▸ Input
{
"phone": "0907499377"
}
▸ Output
{
"car_brand": "honda",
"car_model": "brv",
"lead_id": "519d06d8-93ab-4bd2-88a4-d418c7a1f87d",
"name": "Tr\u1ea7n Th\u1ecb H\u1ed3ng Ph\u01b0\u01a1ng ",
"sales": "U08R0HVRB9A",
"sku": "SKU-QJDAZH"
}
✓
PREPARE_CALL
2.5s
28/07 06:50
▸ Input
{
"car_brand": "honda",
"car_model": "brv",
"name": "Tr\u1ea7n Th\u1ecb H\u1ed3ng Ph\u01b0\u01a1ng ",
"sku": "SKU-QJDAZH"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785196124.039609",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "honda brv 2025",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t, odo: 2600, gi\u00e1 mong mu\u1ed1n: 740000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "Tr\u1ea7n Th\u1ecb H\u1ed3ng Ph\u01b0\u01a1ng "
}
}
✓
OUTBOUND_CALL
11.5s
28/07 06:50
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0907499377",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "honda brv 2025",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t, odo: 2600, gi\u00e1 mong mu\u1ed1n: 740000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "Tr\u1ea7n Th\u1ecb H\u1ed3ng Ph\u01b0\u01a1ng "
}
}
▸ Output
{
"conversation_id": "conv_4101kyjzsxwnfcwvrm1trn5ah3kv",
"raw": {
"conversation_id": "conv_4101kyjzsxwnfcwvrm1trn5ah3kv",
"message": "Outbound call initiated",
"sip_call_id": "SCL_e99gGegWDkMs",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
28/07 06:54
▸ Input
{
"conversation_id": "conv_4101kyjzsxwnfcwvrm1trn5ah3kv"
}
▸ Output
{
"duration_secs": 213,
"status": "done"
}
✓
TRANSCRIPT
28/07 06:54
▸ Input
{
"raw_turns": 46
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Tr\u1ea7n Th\u1ecb H\u1ed3ng Ph\u01b0\u01a1ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe honda brv 2025 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [happy] V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Sao m\u00e0y? Sao m\u00e0y?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1.\nClient: \u00c0, h\u1ea3, tr\u1ea3 th\u1eb3ng, h\u1ed5ng c\u00f3 l\u00f3t ng\u00e2n h\u00e0ng em.\nAgent: D\u1ea1, xe m\u00ecnh tr\u1ea3 th\u1eb3ng, kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, v\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Alo. \u1eea.\nAgent: D\u1ea1 em nghe ...\nClient: 2025 em.\nAgent: D\u1ea1, em x\u00e1c nh\u1eadn ...\nClient: 2025.\nAgent: D\u1ea1, em x\u00e1c nh\u1eadn l\u1ea1i l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai l\u0103m ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: D\u1ea1 D\u00e3y An.\nAgent: D\u1ea1, ch\u1ecb \u1edf Qu\u1eadn T\u00e1m \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Qu\u1eadn G\u00f2 D\u1ea5p.\nAgent: D\u1ea1, em xin l\u1ed7i, em nghe ch\u01b0a r\u00f5. Ch\u1ecb nh\u1eafc l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: \u1ede v\u00f9ng G\u00f2 V\u1ea5p em.\nAgent: D\u1ea1, G\u00f2 V\u1ea5p \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai ngh\u00ecn s\u00e1u tr\u0103m kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. [happy] V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em.\nAgent: D\u1ea1, kh\u00f4ng c\u00f3 va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n v\u1ed1n ho\u1eb7c ti\u1ec1n m\u1eb7t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng. Em ghi nh\u1eadn l\u00fd do b\u00e1n xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1, hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u00c0, \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec ch\u1ecb b\u00e1n li\u1ec1n c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1, \u0111\u01b0\u1ee3c gi\u00e1 l\u00e0 m\u00ecnh b\u00e1n li\u1ec1n \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a ch\u1ecb l\u00e0 b\u1ea3y tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: S\u00e1u m\u01b0\u01a1i l\u0103m.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, s\u00e1u tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: B\u1ea3y tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng em.\nAgent: D\u1ea1, v\u1eady l\u00e0 b\u1ea3y tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ea3y tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, c\u00f3 \u1ea1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. Em c\u1ea3m \u01a1n ch\u1ecb...\nClient: \u00c0, ok.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. Em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: \u00c0i \u1eddi!",
"length": 3008,
"turns": 44
}
✓
AI_EXTRACTION
21.8s
28/07 06:55
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Tr\u1ea7n Th\u1ecb H\u1ed3ng Ph\u01b0\u01a1ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe honda brv 2025 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [happy] V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Sao m\u00e0y? Sao m\u00e0y?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1.\nClient: \u00c0, h\u1ea3, tr\u1ea3 th\u1eb3ng, h\u1ed5ng c\u00f3 l\u00f3t ng\u00e2n h\u00e0ng em.\nAgent: D\u1ea1, xe m\u00ecnh tr\u1ea3 th\u1eb3ng, kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, v\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Alo. \u1eea.\nAgent: D\u1ea1 em nghe ...\nClient: 2025 em.\nAgent: D\u1ea1, em x\u00e1c nh\u1eadn ...\nClient: 2025.\nAgent: D\u1ea1, em x\u00e1c nh\u1eadn l\u1ea1i l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai l\u0103m ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: D\u1ea1 D\u00e3y An.\nAgent: D\u1ea1, ch\u1ecb \u1edf Qu\u1eadn T\u00e1m \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Qu\u1eadn G\u00f2 D\u1ea5p.\nAgent: D\u1ea1, em xin l\u1ed7i, em nghe ch\u01b0a r\u00f5. Ch\u1ecb nh\u1eafc l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: \u1ede v\u00f9ng G\u00f2 V\u1ea5p em.\nAgent: D\u1ea1, G\u00f2 V\u1ea5p \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai ngh\u00ecn s\u00e1u tr\u0103m kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. [happy] V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em.\nAgent: D\u1ea1, kh\u00f4ng c\u00f3 va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n v\u1ed1n ho\u1eb7c ti\u1ec1n m\u1eb7t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng. Em ghi nh\u1eadn l\u00fd do b\u00e1n xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1, hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u00c0, \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec ch\u1ecb b\u00e1n li\u1ec1n c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1, \u0111\u01b0\u1ee3c gi\u00e1 l\u00e0 m\u00ecnh b\u00e1n li\u1ec1n \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a ch\u1ecb l\u00e0 b\u1ea3y tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: S\u00e1u m\u01b0\u01a1i l\u0103m.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, s\u00e1u tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: B\u1ea3y tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng em.\nAgent: D\u1ea1, v\u1eady l\u00e0 b\u1ea3y tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ea3y tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, c\u00f3 \u1ea1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. Em c\u1ea3m \u01a1n ch\u1ecb...\nClient: \u00c0, ok.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. Em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: \u00c0i \u1eddi!"
}
▸ Output
{
"asking_price": "740000000",
"car_history": "Kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u1ed3 Ch\u00ed Minh, G\u00f2 V\u1ea5p",
"odo": "2600",
"sale_reason": "C\u1ea7n v\u1ed1n ho\u1eb7c ti\u1ec1n m\u1eb7t",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng Tr\u1ea7n Th\u1ecb H\u1ed3ng Ph\u01b0\u01a1ng, ch\u00ednh ch\u1ee7 xe Honda BRV 2025. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 2600 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh v\u1edbi gi\u00e1 740 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, th\u00f4ng b\u00e1o ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau khi k\u1ebft b\u1ea1n. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc.",
"year": "2025",
"zalo_status": "TRUE"
}
✓
SLACK_POST
620ms
28/07 06:55
▸ Input
{
"sales_slack_id": "U08R0HVRB9A",
"sku": "SKU-QJDAZH",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng Tr\u1ea7n Th\u1ecb H\u1ed3ng Ph\u01b0\u01a1ng, ch\u00ednh ch\u1ee7 xe Honda BRV 2025. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 2600 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh v\u1edbi gi\u00e1 740 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, th\u00f4ng b\u00e1o ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau khi k\u1ebft b\u1ea1n. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc."
}
▸ Output
{
"posted": true,
"thread_ts": "1785196124.039609"
}
✓
CRM_APIS
504ms
28/07 06:55
✓
CRM_ACTIVITIES
151ms
28/07 06:55
✓
SLACK_AUDIO
4.2s
28/07 06:55
✓
UPDATE_CLOSING
970ms
28/07 06:55
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Trần Thị Hồng Phương đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe honda brv 2025 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Đúng rồi. Đúng rồi. Agent: Dạ vâng ạ. [happy] Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Sao mày? Sao mày? Agent: Dạ em bên Vu-Ca ạ. Client: À, hả, trả thẳng, hổng có lót ngân hàng em. Agent: Dạ, xe mình trả thẳng, không có vay ngân hàng. Em ghi nhận rồi ạ. Dạ, vậy xe mình đời sản xuất năm bao nhiêu ạ? Client: Alo. Ừ. Agent: Dạ em nghe ... Client: 2025 em. Agent: Dạ, em xác nhận ... Client: 2025. Agent: Dạ, em xác nhận lại là xe mình đời sản xuất năm hai không hai lăm phải không ạ? Client: Đúng rồi ạ. Agent: Dạ vâng. Em ghi nhận rồi ạ. Dạ, em thấy địa chỉ của chị ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Dạ Dãy An. Agent: Dạ, chị ở Quận Tám đúng không ạ? Client: Quận Gò Dấp. Agent: Dạ, em xin lỗi, em nghe chưa rõ. Chị nhắc lại giúp em với ạ. Client: Ở vùng Gò Vấp em. Agent: Dạ, Gò Vấp ạ. Em ghi nhận rồi ạ. Dạ, em thấy xe đã chạy khoảng hai nghìn sáu trăm kilomet, đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ vâng. [happy] Vậy không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không em. Agent: Dạ, không có va chạm hay ngập nước ạ. Em ghi nhận rồi ạ. Dạ, em thấy mình bán xe vì cần vốn hoặc tiền mặt, đúng không ạ? Client: Đúng rồi em. Agent: Dạ vâng. Em ghi nhận lý do bán xe của mình rồi ạ. Dạ, hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: À, được giá thì chị bán liền cũng được. Agent: Dạ, được giá là mình bán liền ạ. Em ghi nhận rồi ạ. Dạ, em thấy mức giá mong muốn của chị là bảy trăm bốn mươi triệu đồng, có đúng không ạ? Client: Sáu mươi lăm. Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ, sáu trăm năm mươi triệu đồng đúng không ạ? Client: Bảy trăm bốn mươi triệu đồng em. Agent: Dạ, vậy là bảy trăm bốn mươi triệu đồng đúng không ạ? Client: Đúng rồi. Agent: Dạ, em ghi nhận mức giá mong muốn bảy trăm bốn mươi triệu đồng của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không ạ. Agent: Dạ vâng. Vậy chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của chị không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Đúng rồi. Agent: Dạ, em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Dạ, có ạ. Agent: Dạ vâng ạ. Em cảm ơn chị... Client: À, ok. Agent: Dạ vâng ạ. Em cảm ơn chị ạ. Chúc chị một ngày tốt lành ạ. Client: Ài ời!