12395e1c-3213-461a-9bc5-d546f24162b7
SUCCESS
Time
19/08/2026 17:47:59
Duration
3m 58s
Campaign
-
Conversation ID
conv_9401m0ct592rf01bvndh740tt7zb
Recording
AI Extraction
odo
80000
loan
KHÔNG VAY NGÂN HÀNG
year
2023
status
SUCCESS
summary
Chị Diễn Hồng xác nhận là chính chủ xe Suzuki XL7 2023, đã trả hết vay ngân hàng. Xe chạy 80.000 km, không va chạm, không ngập nước. Chị muốn bán trong 1 tuần với giá 390 triệu. Agent đã xác nhận Zalo, đọc lại giá, nói phí dịch vụ 1% và kết nối hơn 2000 người mua. Cuộc gọi thành công.
is_owner
CHÍNH CHỦ
location
Hòa Lạc, Hà Nội
intention
FAST
is_silent
-
info_score
9
is_closing
True
car_history
Không va chạm, không ngập nước
sale_reason
Bán để mua xe khác
zalo_status
TRUE
asking_price
390000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
14ms
19/08 17:47
▸ Input
{
"phone": "0988969439"
}
▸ Output
{
"car_brand": "suzuki",
"car_model": "xl7",
"lead_id": "12395e1c-3213-461a-9bc5-d546f24162b7",
"name": "Di\u1ec5n H\u1ed3ng",
"sales": "U0BATD5LP9C",
"sku": "FB-6Y4WCBTV"
}
✓
FILTER_SALES
14ms
19/08 17:47
▸ Input
{
"sales_slack_id": "U0BATD5LP9C"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
4.9s
19/08 17:48
▸ Input
{
"car_brand": "suzuki",
"car_model": "xl7",
"name": "Di\u1ec5n H\u1ed3ng",
"sku": "FB-6Y4WCBTV"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1787136365.686319",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "suzuki xl7 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Di\u1ec5n H\u1ed3ng"
}
}
✓
OUTBOUND_CALL
16.0s
19/08 17:48
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0988969439",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "suzuki xl7 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Di\u1ec5n H\u1ed3ng"
}
}
▸ Output
{
"conversation_id": "conv_9401m0ct592rf01bvndh740tt7zb",
"raw": {
"conversation_id": "conv_9401m0ct592rf01bvndh740tt7zb",
"message": "Outbound call initiated",
"sip_call_id": "SCL_y4hqUQrZt239",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
19/08 17:56
▸ Input
{
"conversation_id": "conv_9401m0ct592rf01bvndh740tt7zb"
}
▸ Output
{
"duration_secs": 238,
"status": "done"
}
✓
TRANSCRIPT
19/08 17:56
▸ Input
{
"raw_turns": 56
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Di\u1ec5n H\u1ed3ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe suzuki xl7 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i. \u1eea.\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i. \u1edc, \u1edd.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Sau, sau xe tr\u1ea3 h\u1ea1n, mua tr\u1ea3 h\u1ea1n.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 tr\u1ea3 h\u1ebft r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc, tr\u1ea3 lu\u00f4n t\u1eeb h\u00f4m mua xong k\u00fd h\u1ee3p \u0111\u1ed3ng.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: S\u1ea3n xu\u1ea5t n\u0103m 2013, \u0111\u0103ng k\u00fd l\u1ea7n \u0111\u1ea7u l\u00e0 17 th\u00e1ng 1-- \u00e0, 27 th\u00e1ng 1 n\u0103m 2024.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ba, \u0111\u0103ng k\u00fd l\u1ea7n \u0111\u1ea7u hai kh\u00f4ng hai t\u01b0 ...\nClient: \u00c0, hai kh\u00f4ng hai ba, nh\u1ea7m, nh\u1ea7m, nh\u1ea7m.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe...\nClient: \u1edcm, \u1eebm, s\u1ea3n xu\u1ea5t hai kh\u00f4ng hai ba.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba, \u0111\u0103ng k\u00fd l\u1ea7n \u0111\u1ea7u v\u00e0o th\u00e1ng m\u1ed9t n\u0103m hai kh\u00f4ng hai t\u01b0 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Khu v\u1ef1c, \u1edd, to\u00e0n l\u1ea1c H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, Ho\u00e0n L\u1ea1c, Ho\u00e0n L\u1ea1c, H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 Ho\u00e0i \u0110\u1ee9c hay Ho\u00e0n Ki\u1ebfm \u1ea1?\nClient: H\u00f2a L\u1ea1c, H\u00f2a L\u1ea1c.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 H\u00f2a L\u1ea1c \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 800.\nAgent: D\u1ea1 t\u00e1m tr\u0103m kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng...\nClient: T\u00e1m ba, t\u00e1m ba.\nAgent: D\u1ea1 l\u00e0 t\u00e1m tr\u0103m...\nClient: D\u1ea1 v\u00e2ng.\nAgent: D\u1ea1 l\u00e0 t\u00e1m tr\u0103m ba m\u01b0\u01a1i kilomet \u0111\u00fang kh\u00f4ng...\nClient: T\u00e0-t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet. T\u00e1m-t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet.\nAgent: D\u1ea1 t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u1eea, kh\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1edc, b\u00e1n \u0111\u1ec3 mua xe kh\u00e1c.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1 ch\u01b0a.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam, m\u1ed9t tu\u1ea7n ho\u1eb7c l\u00e0 hai tu\u1ea7n. M\u1ed9t tu\u1ea7n \u0111i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: 390 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1...\nClient: D\u1ea1 c\u00f3 \u1ea1.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh ...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau...\nClient: \u1edci. R\u1ed3i, th\u00f4i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: \u1edcm. \u1eeam.",
"length": 3279,
"turns": 52
}
✓
AI_EXTRACTION
19.4s
19/08 17:56
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Di\u1ec5n H\u1ed3ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe suzuki xl7 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i. \u1eea.\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i. \u1edc, \u1edd.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Sau, sau xe tr\u1ea3 h\u1ea1n, mua tr\u1ea3 h\u1ea1n.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 tr\u1ea3 h\u1ebft r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc, tr\u1ea3 lu\u00f4n t\u1eeb h\u00f4m mua xong k\u00fd h\u1ee3p \u0111\u1ed3ng.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: S\u1ea3n xu\u1ea5t n\u0103m 2013, \u0111\u0103ng k\u00fd l\u1ea7n \u0111\u1ea7u l\u00e0 17 th\u00e1ng 1-- \u00e0, 27 th\u00e1ng 1 n\u0103m 2024.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ba, \u0111\u0103ng k\u00fd l\u1ea7n \u0111\u1ea7u hai kh\u00f4ng hai t\u01b0 ...\nClient: \u00c0, hai kh\u00f4ng hai ba, nh\u1ea7m, nh\u1ea7m, nh\u1ea7m.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe...\nClient: \u1edcm, \u1eebm, s\u1ea3n xu\u1ea5t hai kh\u00f4ng hai ba.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba, \u0111\u0103ng k\u00fd l\u1ea7n \u0111\u1ea7u v\u00e0o th\u00e1ng m\u1ed9t n\u0103m hai kh\u00f4ng hai t\u01b0 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Khu v\u1ef1c, \u1edd, to\u00e0n l\u1ea1c H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, Ho\u00e0n L\u1ea1c, Ho\u00e0n L\u1ea1c, H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 Ho\u00e0i \u0110\u1ee9c hay Ho\u00e0n Ki\u1ebfm \u1ea1?\nClient: H\u00f2a L\u1ea1c, H\u00f2a L\u1ea1c.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 H\u00f2a L\u1ea1c \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 800.\nAgent: D\u1ea1 t\u00e1m tr\u0103m kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng...\nClient: T\u00e1m ba, t\u00e1m ba.\nAgent: D\u1ea1 l\u00e0 t\u00e1m tr\u0103m...\nClient: D\u1ea1 v\u00e2ng.\nAgent: D\u1ea1 l\u00e0 t\u00e1m tr\u0103m ba m\u01b0\u01a1i kilomet \u0111\u00fang kh\u00f4ng...\nClient: T\u00e0-t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet. T\u00e1m-t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet.\nAgent: D\u1ea1 t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u1eea, kh\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1edc, b\u00e1n \u0111\u1ec3 mua xe kh\u00e1c.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1 ch\u01b0a.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam, m\u1ed9t tu\u1ea7n ho\u1eb7c l\u00e0 hai tu\u1ea7n. M\u1ed9t tu\u1ea7n \u0111i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: 390 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1...\nClient: D\u1ea1 c\u00f3 \u1ea1.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh ...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau...\nClient: \u1edci. R\u1ed3i, th\u00f4i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: \u1edcm. \u1eeam."
}
▸ Output
{
"asking_price": "390000000",
"car_history": "Kh\u00f4ng va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00f2a L\u1ea1c, H\u00e0 N\u1ed9i",
"odo": "80000",
"sale_reason": "B\u00e1n \u0111\u1ec3 mua xe kh\u00e1c",
"status": "SUCCESS",
"summary": "Ch\u1ecb Di\u1ec5n H\u1ed3ng x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7 xe Suzuki XL7 2023, \u0111\u00e3 tr\u1ea3 h\u1ebft vay ng\u00e2n h\u00e0ng. Xe ch\u1ea1y 80.000 km, kh\u00f4ng va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc. Ch\u1ecb mu\u1ed1n b\u00e1n trong 1 tu\u1ea7n v\u1edbi gi\u00e1 390 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua. Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng.",
"year": "2023",
"zalo_status": "TRUE"
}
✓
SLACK_POST
678ms
19/08 17:56
▸ Input
{
"sales_slack_id": "U0BATD5LP9C",
"sku": "FB-6Y4WCBTV",
"status": "SUCCESS",
"summary": "Ch\u1ecb Di\u1ec5n H\u1ed3ng x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7 xe Suzuki XL7 2023, \u0111\u00e3 tr\u1ea3 h\u1ebft vay ng\u00e2n h\u00e0ng. Xe ch\u1ea1y 80.000 km, kh\u00f4ng va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc. Ch\u1ecb mu\u1ed1n b\u00e1n trong 1 tu\u1ea7n v\u1edbi gi\u00e1 390 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua. Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng."
}
▸ Output
{
"posted": true,
"thread_ts": "1787136365.686319"
}
✓
CRM_APIS
229ms
19/08 17:56
✓
CRM_ACTIVITIES
127ms
19/08 17:56
✓
SLACK_AUDIO
3.8s
19/08 17:56
✓
UPDATE_CLOSING
150ms
19/08 17:56
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Diễn Hồng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe suzuki xl7 2023 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Đúng rồi. Ừ. Agent: Dạ em... Client: Đúng rồi. Ờ, ờ. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Sau, sau xe trả hạn, mua trả hạn. Agent: Dạ vậy là xe mình đã trả hết rồi đúng không ạ? Client: Ờ, trả luôn từ hôm mua xong ký hợp đồng. Agent: Dạ em ghi nhận ạ. Dạ xe mình đời sản xuất năm bao nhiêu ạ? Client: Sản xuất năm 2013, đăng ký lần đầu là 17 tháng 1-- à, 27 tháng 1 năm 2024. Agent: Dạ em xác nhận lại xe mình là đời sản xuất năm hai không mười ba, đăng ký lần đầu hai không hai tư ... Client: À, hai không hai ba, nhầm, nhầm, nhầm. Agent: Dạ vậy là xe... Client: Ờm, ừm, sản xuất hai không hai ba. Agent: Dạ vậy là xe mình sản xuất năm hai không hai ba, đăng ký lần đầu vào tháng một năm hai không hai tư đúng không ạ? Client: Đúng rồi. Agent: Dạ em ghi nhận ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Khu vực, ờ, toàn lạc Hà Nội. Agent: Dạ em thấy địa chỉ của chị ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Ờ, Hoàn Lạc, Hoàn Lạc, Hà Nội. Agent: Dạ Hoài Đức hay Hoàn Kiếm ạ? Client: Hòa Lạc, Hòa Lạc. Agent: Dạ em ghi nhận là Hòa Lạc ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: 800. Agent: Dạ tám trăm kilomet ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ng... Client: Tám ba, tám ba. Agent: Dạ là tám trăm... Client: Dạ vâng. Agent: Dạ là tám trăm ba mươi kilomet đúng không... Client: Tà-tám mươi nghìn kilomet. Tám-tám mươi nghìn kilomet. Agent: Dạ tám mươi nghìn kilomet ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không chị ha? Client: Ừ, không. Agent: Dạ em ghi nhận ạ. Dạ chị bán xe lần này vì lý do gì ạ? Client: Ờ, bán để mua xe khác. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Dạ chưa. Agent: Dạ em ghi nhận ạ. Dạ hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ừm, một tuần hoặc là hai tuần. Một tuần đi. Agent: Dạ em ghi nhận là một tuần ạ. Dạ chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: 390 triệu. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm chín mươi triệu đúng không ạ? Client: Đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn ba trăm chín mươi triệu của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không, không. Agent: Dạ anh chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh chị không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ... Client: Dạ có ạ. Agent: Dạ em đã ghi nhận thông tin xe của mình ... Client: Không, không. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau... Client: Ời. Rồi, thôi. Agent: Dạ em cảm ơn chị ạ. Chúc chị một ngày tốt lành ạ. Client: Ờm. Ừm.