8cc8702f-ef87-4921-8f80-998bc3c39bf6
CALL BACK
Time
29/07/2026 16:19:22
Duration
2m 56s
Campaign
-
Conversation ID
conv_1101kypjqtsdfpetxxbjen04xxm6
Recording
AI Extraction
odo
64000
loan
KHÔNG VAY NGÂN HÀNG
year
2018
status
CALL BACK
summary
Cuộc gọi xác nhận khách hàng là chính chủ đã sang tên, xe Mazda CX-5 2018, không vay ngân hàng, đã chạy 64.000 km, không va chạm nặng. Khách ở Đống Đa, Hà Nội, muốn bán để đổi xe mới nhưng chưa có kế hoạch cụ thể. Agent chưa xác nhận Zalo, chưa hỏi giá mong muốn, chưa nói về phí dịch vụ 1% và chưa hướng dẫn gửi ảnh. Do thiếu các bước closing quan trọng, cuộc gọi được đánh giá là cần gọi lại.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Đống Đa, Hà Nội
intention
SLOW
is_silent
-
info_score
7
is_closing
True
car_history
Không va chạm nặng hay ngập nước
sale_reason
Đổi xe mới
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
5ms
29/07 16:19
▸ Input
{
"phone": "0888656789"
}
▸ Output
{
"car_brand": "Mazda",
"car_model": "CX-5",
"lead_id": "8cc8702f-ef87-4921-8f80-998bc3c39bf6",
"name": "Huy C\u01b0\u01a1ng SC",
"sales": "U087LQGNVUL",
"sku": "FB-9CVHJX2P"
}
✓
PREPARE_CALL
2.1s
29/07 16:19
▸ Input
{
"car_brand": "Mazda",
"car_model": "CX-5",
"name": "Huy C\u01b0\u01a1ng SC",
"sku": "FB-9CVHJX2P"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785316653.494279",
"variables": {
"anh_chi": "anh",
"car_make": "Mazda CX-5 2018",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Huy C\u01b0\u01a1ng SC"
}
}
✓
OUTBOUND_CALL
8.7s
29/07 16:19
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0888656789",
"variables": {
"anh_chi": "anh",
"car_make": "Mazda CX-5 2018",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Huy C\u01b0\u01a1ng SC"
}
}
▸ Output
{
"conversation_id": "conv_1101kypjqtsdfpetxxbjen04xxm6",
"raw": {
"conversation_id": "conv_1101kypjqtsdfpetxxbjen04xxm6",
"message": "Outbound call initiated",
"sip_call_id": "SCL_BTBbRzmcmE6Y",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
29/07 16:23
▸ Input
{
"conversation_id": "conv_1101kypjqtsdfpetxxbjen04xxm6"
}
▸ Output
{
"duration_secs": 176,
"status": "done"
}
✓
TRANSCRIPT
29/07 16:23
▸ Input
{
"raw_turns": 39
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Huy C\u01b0\u01a1ng SC \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mazda CX-5 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i. \u1eeam. \u0110\u00fang r\u1ed3i m\u00e0. \u0110\u00fang r\u1ed3i m\u00e0.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. ...\nClient: Kh\u00f4ng ph\u1ea3i xe mua m\u1edbi.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Sang \u0111\u01b0\u1ee3c ch\u00ednh ch\u1ee7 h\u1ebft r\u1ed3i.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Mua.\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: Kh\u00f4ng, kh\u00f4ng vay m\u01b0\u1ee3n g\u00ec \u0111\u00e2u.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i em \u1ea1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: C\u1ee7a anh \u1edf H\u00e0 N\u1ed9i em \u01a1i.\nAgent: D\u1ea1 em xin l\u1ed7i anh, th\u00f4ng tin b\u00ean em \u0111ang b\u1ecb sai \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: H\u00f4 \u0111\u1ea5t D\u00ec An \u01a1i, \u1edd, H\u00f4 \u0111\u1ea5t D\u00ec \u0110\u1ed3ng Nai \u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf \u0110\u1ed3ng Nai \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: \u0110ang \u1edf \u0110\u1ed1ng \u0110a, H\u00e0 N\u1ed9i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin l\u1ed7i anh, em \u0111\u00e3 c\u1eadp nh\u1eadt l\u1ea1i l\u00e0 xe m\u00ecnh \u0111ang \u1edf \u0110\u1ed1ng \u0110a, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1eeam.\nClient: 64.000.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng s\u00e1u m\u01b0\u01a1i b\u1ed1n ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: R\u1ed3i.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Em h\u1ecfi l\u1ea1i \u0111i, h\u1ecfi \u0111i, em h\u1ecfi \u0111i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng s\u00e1u m\u01b0\u01a1i b\u1ed1n ngh\u00ecn kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: Kh\u00f4ng, kh\u00f4ng b\u1ecb va ch\u1ea1m \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng b\u1ecb va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00d4ng c\u1ea7n \u0111\u1ed5i xe m\u1edbi.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a, anh ch\u01b0a.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u1eeam.\nClient: B\u00e1n n\u1eefa.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?",
"length": 2554,
"turns": 39
}
✓
AI_EXTRACTION
10.7s
29/07 16:23
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Huy C\u01b0\u01a1ng SC \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mazda CX-5 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i. \u1eeam. \u0110\u00fang r\u1ed3i m\u00e0. \u0110\u00fang r\u1ed3i m\u00e0.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. ...\nClient: Kh\u00f4ng ph\u1ea3i xe mua m\u1edbi.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Sang \u0111\u01b0\u1ee3c ch\u00ednh ch\u1ee7 h\u1ebft r\u1ed3i.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Mua.\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: Kh\u00f4ng, kh\u00f4ng vay m\u01b0\u1ee3n g\u00ec \u0111\u00e2u.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i em \u1ea1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: C\u1ee7a anh \u1edf H\u00e0 N\u1ed9i em \u01a1i.\nAgent: D\u1ea1 em xin l\u1ed7i anh, th\u00f4ng tin b\u00ean em \u0111ang b\u1ecb sai \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: H\u00f4 \u0111\u1ea5t D\u00ec An \u01a1i, \u1edd, H\u00f4 \u0111\u1ea5t D\u00ec \u0110\u1ed3ng Nai \u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf \u0110\u1ed3ng Nai \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: \u0110ang \u1edf \u0110\u1ed1ng \u0110a, H\u00e0 N\u1ed9i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin l\u1ed7i anh, em \u0111\u00e3 c\u1eadp nh\u1eadt l\u1ea1i l\u00e0 xe m\u00ecnh \u0111ang \u1edf \u0110\u1ed1ng \u0110a, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1eeam.\nClient: 64.000.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng s\u00e1u m\u01b0\u01a1i b\u1ed1n ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: R\u1ed3i.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Em h\u1ecfi l\u1ea1i \u0111i, h\u1ecfi \u0111i, em h\u1ecfi \u0111i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng s\u00e1u m\u01b0\u01a1i b\u1ed1n ngh\u00ecn kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: Kh\u00f4ng, kh\u00f4ng b\u1ecb va ch\u1ea1m \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng b\u1ecb va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00d4ng c\u1ea7n \u0111\u1ed5i xe m\u1edbi.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a, anh ch\u01b0a.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u1eeam.\nClient: B\u00e1n n\u1eefa.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?"
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "FALSE",
"info_score": 7,
"intention": "SLOW",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "\u0110\u1ed1ng \u0110a, H\u00e0 N\u1ed9i",
"odo": "64000",
"sale_reason": "\u0110\u1ed5i xe m\u1edbi",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi x\u00e1c nh\u1eadn kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7 \u0111\u00e3 sang t\u00ean, xe Mazda CX-5 2018, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 64.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng. Kh\u00e1ch \u1edf \u0110\u1ed1ng \u0110a, H\u00e0 N\u1ed9i, mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi nh\u01b0ng ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 ch\u01b0a h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh. Do thi\u1ebfu c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng, cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 c\u1ea7n g\u1ecdi l\u1ea1i.",
"year": "2018",
"zalo_status": "FALSE"
}
✓
SLACK_POST
625ms
29/07 16:23
▸ Input
{
"sales_slack_id": "U087LQGNVUL",
"sku": "FB-9CVHJX2P",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi x\u00e1c nh\u1eadn kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7 \u0111\u00e3 sang t\u00ean, xe Mazda CX-5 2018, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 64.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng. Kh\u00e1ch \u1edf \u0110\u1ed1ng \u0110a, H\u00e0 N\u1ed9i, mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi nh\u01b0ng ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 ch\u01b0a h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh. Do thi\u1ebfu c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng, cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 c\u1ea7n g\u1ecdi l\u1ea1i."
}
▸ Output
{
"posted": true,
"thread_ts": "1785316653.494279"
}
✓
CRM_APIS
274ms
29/07 16:23
✓
CRM_ACTIVITIES
207ms
29/07 16:23
✓
SLACK_AUDIO
3.1s
29/07 16:23
✓
UPDATE_CLOSING
99ms
29/07 16:23
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Huy Cương SC đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Mazda CX-5 2018 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Đúng rồi. Ừm. Đúng rồi mà. Đúng rồi mà. Agent: Dạ vâng ạ. ... Client: Không phải xe mua mới. Agent: Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Sang được chính chủ hết rồi. Agent: Dạ vậy là xe mình đã sang tên chính chủ rồi ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Mua. Agent: Dạ em xin lỗi ... Client: Không, không vay mượn gì đâu. Agent: Dạ vâng, em ghi nhận là xe mình không còn vay góp ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười tám phải không anh? Client: Ừ. Client: Đúng rồi em ạ. Agent: Dạ vâng ạ. Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Của anh ở Hà Nội em ơi. Agent: Dạ em xin lỗi anh, thông tin bên em đang bị sai ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Hô đất Dì An ơi, ờ, Hô đất Dì Đồng Nai ơi. Agent: Dạ em ghi nhận là xe mình đang ở Đồng Nai ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu... Client: Không. Agent: Dạ em xin lỗi ... Client: Đang ở Đống Đa, Hà Nội. Agent: dạ, em nắm thông tin của mình ạ! Dạ em xin lỗi anh, em đã cập nhật lại là xe mình đang ở Đống Đa, Hà Nội ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ừm. Client: 64.000. Agent: Dạ em ghi nhận xe mình đã chạy khoảng sáu mươi bốn nghìn kilomet ạ. Dạ không biết xe mình có từng va chạm... Client: Rồi. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Em hỏi lại đi, hỏi đi, em hỏi đi. Agent: Dạ em đã ghi nhận xe mình đã chạy khoảng sáu mươi bốn nghìn kilomet rồi ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ừ. Client: Không, không bị va chạm ạ. Agent: dạ, em nắm thông tin của mình ạ! Dạ em ghi nhận là xe mình không bị va chạm hay ngập nước ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Ông cần đổi xe mới. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa, chưa, anh chưa. Agent: dạ, em nắm thông tin của mình ạ! Dạ vâng, em ghi nhận là mình chưa tìm hiểu hay đặt cọc mẫu xe nào ạ. Dạ hiện tại anh có kế hoạch bán xe này bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Ừm. Client: Bán nữa. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ?