0f85d400-9ed2-439d-a46e-d00569f9e94a
CALL BACK
Time
26/07/2026 08:25:58
Duration
3m 35s
Campaign
-
Conversation ID
conv_4401kye0ew6gf58vd082pfarsj3h
Recording
AI Extraction
odo
63300
loan
KHÔNG VAY NGÂN HÀNG
year
2021
status
CALL BACK
summary
Cuộc gọi với khách hàng nữ ở Bắc Ninh, xe Mitsubishi Triton 2021 mua lại đã sang tên chính chủ. Xe không vay ngân hàng, đã chạy 63.300 km, có trầy xước nhẹ. Khách muốn bán nhanh trong 1 tuần với giá 450 triệu. Agent đã xác nhận giá và đọc lại, nhưng chưa xác nhận Zalo, chưa nói phí 1% và chưa đưa câu hướng dẫn cuối, nên cần gọi lại.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Bắc Ninh
intention
FAST
is_silent
-
info_score
7
is_closing
True
car_history
Có trầy xước nhẹ, chưa sơn lại, không đâm đụng hay ngập nước
sale_reason
Muốn đổi sang xe mới
zalo_status
FALSE
asking_price
450000000
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
197ms
26/07 08:25
▸ Input
{
"phone": "0984082059"
}
▸ Output
{
"car_brand": "Mitsubishi",
"car_model": "Triton",
"lead_id": "0f85d400-9ed2-439d-a46e-d00569f9e94a",
"name": "Trang Tran Van",
"sales": "U0APZ6SB16K",
"sku": "FB-RTRQF6VE"
}
✓
PREPARE_CALL
2.1s
26/07 08:26
▸ Input
{
"car_brand": "Mitsubishi",
"car_model": "Triton",
"name": "Trang Tran Van",
"sku": "FB-RTRQF6VE"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785029039.380029",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Mitsubishi Triton 2021",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Trang Tran Van"
}
}
✓
OUTBOUND_CALL
8.7s
26/07 08:26
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0984082059",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Mitsubishi Triton 2021",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Trang Tran Van"
}
}
▸ Output
{
"conversation_id": "conv_4401kye0ew6gf58vd082pfarsj3h",
"raw": {
"conversation_id": "conv_4401kye0ew6gf58vd082pfarsj3h",
"message": "Outbound call initiated",
"sip_call_id": "SCL_MUD3ur2SooXx",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
26/07 08:30
▸ Input
{
"conversation_id": "conv_4401kye0ew6gf58vd082pfarsj3h"
}
▸ Output
{
"duration_secs": 215,
"status": "done"
}
✓
TRANSCRIPT
26/07 08:30
▸ Input
{
"raw_turns": 58
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Trang Tran Van \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mitsubishi Triton 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1 ch\u00e0o b\u00e0. \u1eea.\nAgent: D\u1ea1 em ch\u00e0o...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: [happy] D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n ...\nClient: \u00c0, \u0111\u00f3 m\u00ecnh, \u1edd, m\u00ecnh mua l\u1ea1i, mua l\u1ea1i c\u1ee7a m\u1ed9t ng\u01b0\u1eddi r\u1ed3i, kh\u00f4ng c\u1ee7a ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1, xe m\u00ecnh mua l\u1ea1i. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Alo. \u1eea.\nAgent: D\u1ea1 em ch\u01b0a nghe...\nClient: Ch\u00ednh ch\u1ee7 r\u1ed3i, ch\u00ednh ch\u1ee7 t\u00ean \u1ea1.\nAgent: D\u1ea1, ch\u00ednh ch\u1ee7 t\u00ean ch\u1ecb r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng...\nClient: \u1eea.\nClient: Anh l\u00e0 \u0111\u00f2n \u00f4ng.\nAgent: D\u1ea1, em xin ...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi...\nClient: Kh\u00f4ng, kh\u00f4ng c\u00f3 vay h\u1ec7 th\u1ed1ng.\nAgent: D\u1ea1, kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u1ed1t ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 em ...\nClient: D\u1ea1, 2021, m\u00ecnh...\nAgent: ...\nClient: C\u00f3 c\u00f3 nghe \u0111\u01b0\u1ee3c kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ...\nClient: \u1edcm. \u1eeam.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u0110\u00e2u, m\u00ecnh \u1edf ngo\u00e0i B\u1eafc m\u00e0.\nAgent: D\u1ea1, m\u00ecnh \u1edf ngo\u00e0i B\u1eafc \u1ea1. D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o...\nClient: \u1edc, t\u1ec9nh B\u1eafc Ninh.\nAgent: D\u1ea1, t\u1ec9nh...\nClient: T\u1ec9nh B\u1eafc Ninh.\nAgent: D\u1ea1, t\u1ec9nh B\u1eafc Ninh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y...\nClient: G\u00e1p H\u00e0 N\u1ed9i? \u1eeam.\nAgent: D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 633.\nAgent: ...\nClient: \u0110\u01b0\u1ee3c r\u1ed3i.\nAgent: D\u1ea1, s\u00e1u m\u01b0\u01a1i ba ngh\u00ecn ba tr\u0103m kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: ...\u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: Kh\u00f4ng, tr\u1eddi tr\u1edbt nh\u1eb9. Kh\u00f4ng, kh\u00f4ng, c\u00e1i \u0111\u1ea5y kh\u00f4ng nh\u01b0ng m\u00e0 c\u00f3 xay x\u00e1t nh\u1eb9 m\u1ed9t t\u00ed. V\u1eabn \u0111\u1ec3 nguy\u00ean, ch\u01b0a s\u01a1n chi\u1ebfc g\u00ec l\u1ea1i.\nAgent: D\u1ea1, c\u00f3 tr\u1ea7y x\u01b0\u1edbc nh\u1eb9 m\u1ed9t ch\u00fat \u1ea1. D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i sang xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a...\nClient: \u1eeam.\nClient: D\u1ea1, em v\u1eeba b\u00e1n c\u00e1i xe r\u1ed3i m\u00e0. Ch\u01b0a v\u00ec \u0111\u00e3 b\u00e1n c\u00e1i xe r\u1ed3i m\u00e0 \u0111\u1eb7t c\u1ecdc l\u00e0m g\u00ec?\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1edc, t\u1ea7m m\u1ed9t tu\u1ea7n.\nAgent: D\u1ea1, t\u1ea7m m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u00ec, \u1edd, kho\u1ea3ng, \u1edd, 450 \u1ea5y.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1, em mu\u1ed1n mua \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn nhu c\u1ea7u mua xe c\u1ee7a ch\u1ecb r\u1ed3i \u1ea1. Em s\u1ebd chuy\u1ec3n th\u00f4ng tin cho chuy\u00ean vi\u00ean t\u01b0 v\u1ea5n \u0111\u1ec3 h\u1ed7 tr\u1ee3 ch\u1ecb t\u00ecm m\u1eabu xe ph\u00f9 h\u1ee3p nh\u1ea5t nh\u00e9 \u1ea1.\nClient: D\u1ea1 r\u1ed3i, OK, d\u1ea1, d\u1ea1 r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong ...",
"length": 3106,
"turns": 58
}
✓
AI_EXTRACTION
6.2s
26/07 08:30
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Trang Tran Van \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mitsubishi Triton 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1 ch\u00e0o b\u00e0. \u1eea.\nAgent: D\u1ea1 em ch\u00e0o...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: [happy] D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n ...\nClient: \u00c0, \u0111\u00f3 m\u00ecnh, \u1edd, m\u00ecnh mua l\u1ea1i, mua l\u1ea1i c\u1ee7a m\u1ed9t ng\u01b0\u1eddi r\u1ed3i, kh\u00f4ng c\u1ee7a ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1, xe m\u00ecnh mua l\u1ea1i. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Alo. \u1eea.\nAgent: D\u1ea1 em ch\u01b0a nghe...\nClient: Ch\u00ednh ch\u1ee7 r\u1ed3i, ch\u00ednh ch\u1ee7 t\u00ean \u1ea1.\nAgent: D\u1ea1, ch\u00ednh ch\u1ee7 t\u00ean ch\u1ecb r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng...\nClient: \u1eea.\nClient: Anh l\u00e0 \u0111\u00f2n \u00f4ng.\nAgent: D\u1ea1, em xin ...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi...\nClient: Kh\u00f4ng, kh\u00f4ng c\u00f3 vay h\u1ec7 th\u1ed1ng.\nAgent: D\u1ea1, kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u1ed1t ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 em ...\nClient: D\u1ea1, 2021, m\u00ecnh...\nAgent: ...\nClient: C\u00f3 c\u00f3 nghe \u0111\u01b0\u1ee3c kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ...\nClient: \u1edcm. \u1eeam.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u0110\u00e2u, m\u00ecnh \u1edf ngo\u00e0i B\u1eafc m\u00e0.\nAgent: D\u1ea1, m\u00ecnh \u1edf ngo\u00e0i B\u1eafc \u1ea1. D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o...\nClient: \u1edc, t\u1ec9nh B\u1eafc Ninh.\nAgent: D\u1ea1, t\u1ec9nh...\nClient: T\u1ec9nh B\u1eafc Ninh.\nAgent: D\u1ea1, t\u1ec9nh B\u1eafc Ninh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y...\nClient: G\u00e1p H\u00e0 N\u1ed9i? \u1eeam.\nAgent: D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 633.\nAgent: ...\nClient: \u0110\u01b0\u1ee3c r\u1ed3i.\nAgent: D\u1ea1, s\u00e1u m\u01b0\u01a1i ba ngh\u00ecn ba tr\u0103m kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: ...\u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: Kh\u00f4ng, tr\u1eddi tr\u1edbt nh\u1eb9. Kh\u00f4ng, kh\u00f4ng, c\u00e1i \u0111\u1ea5y kh\u00f4ng nh\u01b0ng m\u00e0 c\u00f3 xay x\u00e1t nh\u1eb9 m\u1ed9t t\u00ed. V\u1eabn \u0111\u1ec3 nguy\u00ean, ch\u01b0a s\u01a1n chi\u1ebfc g\u00ec l\u1ea1i.\nAgent: D\u1ea1, c\u00f3 tr\u1ea7y x\u01b0\u1edbc nh\u1eb9 m\u1ed9t ch\u00fat \u1ea1. D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i sang xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a...\nClient: \u1eeam.\nClient: D\u1ea1, em v\u1eeba b\u00e1n c\u00e1i xe r\u1ed3i m\u00e0. Ch\u01b0a v\u00ec \u0111\u00e3 b\u00e1n c\u00e1i xe r\u1ed3i m\u00e0 \u0111\u1eb7t c\u1ecdc l\u00e0m g\u00ec?\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1edc, t\u1ea7m m\u1ed9t tu\u1ea7n.\nAgent: D\u1ea1, t\u1ea7m m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u00ec, \u1edd, kho\u1ea3ng, \u1edd, 450 \u1ea5y.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1, em mu\u1ed1n mua \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn nhu c\u1ea7u mua xe c\u1ee7a ch\u1ecb r\u1ed3i \u1ea1. Em s\u1ebd chuy\u1ec3n th\u00f4ng tin cho chuy\u00ean vi\u00ean t\u01b0 v\u1ea5n \u0111\u1ec3 h\u1ed7 tr\u1ee3 ch\u1ecb t\u00ecm m\u1eabu xe ph\u00f9 h\u1ee3p nh\u1ea5t nh\u00e9 \u1ea1.\nClient: D\u1ea1 r\u1ed3i, OK, d\u1ea1, d\u1ea1 r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong ..."
}
▸ Output
{
"asking_price": "450000000",
"car_history": "C\u00f3 tr\u1ea7y x\u01b0\u1edbc nh\u1eb9, ch\u01b0a s\u01a1n l\u1ea1i, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "FALSE",
"info_score": 7,
"intention": "FAST",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "B\u1eafc Ninh",
"odo": "63300",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i sang xe m\u1edbi",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi kh\u00e1ch h\u00e0ng n\u1eef \u1edf B\u1eafc Ninh, xe Mitsubishi Triton 2021 mua l\u1ea1i \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 63.300 km, c\u00f3 tr\u1ea7y x\u01b0\u1edbc nh\u1eb9. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh trong 1 tu\u1ea7n v\u1edbi gi\u00e1 450 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 \u0111\u1ecdc l\u1ea1i, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a n\u00f3i ph\u00ed 1% v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i, n\u00ean c\u1ea7n g\u1ecdi l\u1ea1i.",
"year": "2021",
"zalo_status": "FALSE"
}
✓
SLACK_POST
639ms
26/07 08:30
▸ Input
{
"sales_slack_id": "U0APZ6SB16K",
"sku": "FB-RTRQF6VE",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi kh\u00e1ch h\u00e0ng n\u1eef \u1edf B\u1eafc Ninh, xe Mitsubishi Triton 2021 mua l\u1ea1i \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 63.300 km, c\u00f3 tr\u1ea7y x\u01b0\u1edbc nh\u1eb9. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh trong 1 tu\u1ea7n v\u1edbi gi\u00e1 450 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 \u0111\u1ecdc l\u1ea1i, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a n\u00f3i ph\u00ed 1% v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i, n\u00ean c\u1ea7n g\u1ecdi l\u1ea1i."
}
▸ Output
{
"posted": true,
"thread_ts": "1785029039.380029"
}
✓
CRM_APIS
206ms
26/07 08:30
✓
CRM_ACTIVITIES
149ms
26/07 08:30
✓
SLACK_AUDIO
4.4s
26/07 08:30
✓
UPDATE_CLOSING
167ms
26/07 08:30
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Trang Tran Van đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Mitsubishi Triton 2021 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Dạ chào bà. Ừ. Agent: Dạ em chào... Client: Đúng rồi. Agent: [happy] Dạ em cảm ơn chị. Dạ xe mình hiện có còn vay góp ngân ... Client: À, đó mình, ờ, mình mua lại, mua lại của một người rồi, không của ngân hàng. Agent: Dạ, xe mình mua lại. Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Alo. Ừ. Agent: Dạ em chưa nghe... Client: Chính chủ rồi, chính chủ tên ạ. Agent: Dạ, chính chủ tên chị rồi ạ. Dạ xe mình hiện có còn vay góp ngân hàng... Client: Ừ. Client: Anh là đòn ông. Agent: Dạ, em xin ... Client: Không. Agent: Dạ, không còn vay góp ngân hàng nữa ạ. Dạ cho em xác nhận lại xe mình là đời... Client: Không, không có vay hệ thống. Agent: Dạ, không có vay góp ngân hàng nữa ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mốt phải không chị? Client: Đúng rồi, đúng rồi. Agent: Dạ, đúng rồi ạ. Dạ em ... Client: Dạ, 2021, mình... Agent: ... Client: Có có nghe được không? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi chị do tín hiệu mạng vừa rồi hơi chập ... Client: Ờm. Ừm. Agent: Dạ em thấy địa chỉ của chị ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Đâu, mình ở ngoài Bắc mà. Agent: Dạ, mình ở ngoài Bắc ạ. Dạ vậy hiện tại xe mình đang ở khu vực nào... Client: Ờ, tỉnh Bắc Ninh. Agent: Dạ, tỉnh... Client: Tỉnh Bắc Ninh. Agent: Dạ, tỉnh Bắc Ninh ạ. Dạ xe mình hiện đã chạy... Client: Gáp Hà Nội? Ừm. Agent: Dạ, xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: 633. Agent: ... Client: Được rồi. Agent: Dạ, sáu mươi ba nghìn ba trăm kilomet ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh... Client: Đúng rồi. Agent: ...đâm đụng hay ngập nước đúng không chị ha? Client: Không, trời trớt nhẹ. Không, không, cái đấy không nhưng mà có xay xát nhẹ một tí. Vẫn để nguyên, chưa sơn chiếc gì lại. Agent: Dạ, có trầy xước nhẹ một chút ạ. Dạ em ghi nhận ạ. Dạ em thấy mình bán xe vì muốn đổi sang xe mới, đúng không ạ? Client: Ừ. Client: Đúng rồi. Agent: Dạ, không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Dạ. Agent: Dạ, không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa... Client: Ừm. Client: Dạ, em vừa bán cái xe rồi mà. Chưa vì đã bán cái xe rồi mà đặt cọc làm gì? Agent: Dạ, em hiểu rồi ạ. Dạ hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ờ, tầm một tuần. Agent: Dạ, tầm một tuần ạ. Dạ chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Thì, ờ, khoảng, ờ, 450 ấy. Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ bốn trăm năm mươi triệu đúng không ạ? Client: Dạ, em muốn mua ạ. Agent: Dạ, em ghi nhận nhu cầu mua xe của chị rồi ạ. Em sẽ chuyển thông tin cho chuyên viên tư vấn để hỗ trợ chị tìm mẫu xe phù hợp nhất nhé ạ. Client: Dạ rồi, OK, dạ, dạ rồi. Agent: Dạ em ghi nhận mức giá mong ...