676404e9-489c-4cfb-8285-ef1168e8e8c1
SUCCESS
Time
20/08/2026 14:17:18
Duration
3m 32s
Campaign
-
Conversation ID
conv_1301m0f0gqa4fdy952ddkyg3h8wj
Recording
AI Extraction
odo
70000
loan
KHÔNG VAY NGÂN HÀNG
year
2021
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và chồng của chị Hoa (chủ xe). Xe MG 5 2021 chính chủ, không vay ngân hàng, đã chạy 70.000 km, không va chạm ngập nước. Khách muốn bán trong 1 tháng với giá 390 triệu. Agent đã xác nhận Zalo, đọc lại giá, nêu phí dịch vụ 1% và kết nối hơn 2000 khách mua. Khách đồng ý và kết thúc cuộc gọi.
is_owner
CHÍNH CHỦ
location
Thanh Niên, Hải Phòng
intention
SLOW
is_silent
-
info_score
11
is_closing
True
car_history
Xe không đâm đụng, không ngập nước, xe cá nhân chính chủ
sale_reason
Đổi xe mới
zalo_status
TRUE
asking_price
390000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
99ms
20/08 14:17
▸ Input
{
"phone": "0936725184"
}
▸ Output
{
"car_brand": "mg",
"car_model": "5",
"lead_id": "676404e9-489c-4cfb-8285-ef1168e8e8c1",
"name": "Nguy\u1ec5n Th\u1ecb Hoa",
"sales": "U0AL29YAFGE",
"sku": "SKU-7ZYH93"
}
✓
FILTER_SALES
13ms
20/08 14:17
▸ Input
{
"sales_slack_id": "U0AL29YAFGE"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
21.3s
20/08 14:17
▸ Input
{
"car_brand": "mg",
"car_model": "5",
"name": "Nguy\u1ec5n Th\u1ecb Hoa",
"sku": "SKU-7ZYH93"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1787210116.881339",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "mg 5 2021",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 70000, gi\u00e1 mong mu\u1ed1n: 390000000, v\u1ecb tr\u00ed: HaiPhong",
"user_name": "Nguy\u1ec5n Th\u1ecb Hoa"
}
}
✓
OUTBOUND_CALL
13.1s
20/08 14:17
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0936725184",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "mg 5 2021",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 70000, gi\u00e1 mong mu\u1ed1n: 390000000, v\u1ecb tr\u00ed: HaiPhong",
"user_name": "Nguy\u1ec5n Th\u1ecb Hoa"
}
}
▸ Output
{
"conversation_id": "conv_1301m0f0gqa4fdy952ddkyg3h8wj",
"raw": {
"conversation_id": "conv_1301m0f0gqa4fdy952ddkyg3h8wj",
"message": "Outbound call initiated",
"sip_call_id": "SCL_hGMKLEQR3oJ3",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
20/08 14:21
▸ Input
{
"conversation_id": "conv_1301m0f0gqa4fdy952ddkyg3h8wj"
}
▸ Output
{
"duration_secs": 212,
"status": "done"
}
✓
TRANSCRIPT
20/08 14:21
▸ Input
{
"raw_turns": 59
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Nguy\u1ec5n Th\u1ecb Hoa \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mg 5 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Anh l\u00e0 ch\u1ed3ng. Anh l\u00e0 ch\u1ed3ng. \u1eeaa. R\u1ed3i.\nAgent: D\u1ea1 em xin l\u1ed7i...\nClient: \u1edc, k\u00ednh ch\u00e0o Hoa em \u01a1i! K\u00ednh ch\u00e0o Hoa em \u01a1i! Ch\u00e0o em \u01a1i! Alo!\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 anh cho em h\u1ecfi l\u00e0 xe n\u00e0y m\u00ecnh mua...\nClient: Alo. D\u1ea1 ch\u00ednh ch\u1ee7 em \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, xe ch\u00ednh ch\u1ee7...\nClient: Xe ch\u00ednh ch\u1ee7 em \u01a1i.\nAgent: D\u1ea1 v\u00e2ng, xe ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u. D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em \u01a1i.\nAgent: D\u1ea1 v\u00e2ng, xe kh\u00f4ng vay g\u00f3p ng\u00e2n h\u00e0ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u1ed1t ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf H\u1ea3i Ph\u00f2ng, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u00c0\u00e0\u00e0, qu\u00ea \u1edf, \u1edd, Thanh Ni\u00ean, th\u00e0nh ph\u1ed1 H\u1ea3i Ph\u00f2ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1edf Thanh Ni\u00ean, th\u00e0nh ph\u1ed1 H\u1ea3i Ph\u00f2ng. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Mua m\u1edbi r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 mua xe m\u1edbi r\u1ed3i \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe...\nClient: \u00c0\u00e0\u00e0.\nAgent: ...\nClient: L\u1ea5y r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 l\u1ea5y xe m\u1edbi r\u1ed3i \u1ea1...\nClient: L\u1ea1i r\u1ed3i em \u01a1i.\nAgent: D\u1ea1 v\u00e2ng. D...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1ed9t th\u00e1ng.\nAgent: D\u1ea1 v\u00e2ng, m\u1ed9t th\u00e1ng. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh l\u00e0 ba tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc. D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1...\nClient: R\u1ed3i.\nAgent: ...b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i...\nClient: R\u1ed3i, r\u1ed3i.\nAgent: h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a...\nClient: OK.\nAgent: Vu-Ca kh\u00f4ng \u1ea1...\nClient: Ch\u00e1u \u0103mm.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: ...\nClient: C\u00f3.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi ...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i...\nClient: Kh\u00f4ng.\nAgent: \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1...\nClient: Ch\u00e0o nh\u00e1!",
"length": 3048,
"turns": 59
}
✓
AI_EXTRACTION
1m 11s
20/08 14:23
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Nguy\u1ec5n Th\u1ecb Hoa \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mg 5 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Anh l\u00e0 ch\u1ed3ng. Anh l\u00e0 ch\u1ed3ng. \u1eeaa. R\u1ed3i.\nAgent: D\u1ea1 em xin l\u1ed7i...\nClient: \u1edc, k\u00ednh ch\u00e0o Hoa em \u01a1i! K\u00ednh ch\u00e0o Hoa em \u01a1i! Ch\u00e0o em \u01a1i! Alo!\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 anh cho em h\u1ecfi l\u00e0 xe n\u00e0y m\u00ecnh mua...\nClient: Alo. D\u1ea1 ch\u00ednh ch\u1ee7 em \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, xe ch\u00ednh ch\u1ee7...\nClient: Xe ch\u00ednh ch\u1ee7 em \u01a1i.\nAgent: D\u1ea1 v\u00e2ng, xe ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u. D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em \u01a1i.\nAgent: D\u1ea1 v\u00e2ng, xe kh\u00f4ng vay g\u00f3p ng\u00e2n h\u00e0ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u1ed1t ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf H\u1ea3i Ph\u00f2ng, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u00c0\u00e0\u00e0, qu\u00ea \u1edf, \u1edd, Thanh Ni\u00ean, th\u00e0nh ph\u1ed1 H\u1ea3i Ph\u00f2ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1edf Thanh Ni\u00ean, th\u00e0nh ph\u1ed1 H\u1ea3i Ph\u00f2ng. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Mua m\u1edbi r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 mua xe m\u1edbi r\u1ed3i \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe...\nClient: \u00c0\u00e0\u00e0.\nAgent: ...\nClient: L\u1ea5y r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 l\u1ea5y xe m\u1edbi r\u1ed3i \u1ea1...\nClient: L\u1ea1i r\u1ed3i em \u01a1i.\nAgent: D\u1ea1 v\u00e2ng. D...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1ed9t th\u00e1ng.\nAgent: D\u1ea1 v\u00e2ng, m\u1ed9t th\u00e1ng. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh l\u00e0 ba tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc. D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1...\nClient: R\u1ed3i.\nAgent: ...b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i...\nClient: R\u1ed3i, r\u1ed3i.\nAgent: h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a...\nClient: OK.\nAgent: Vu-Ca kh\u00f4ng \u1ea1...\nClient: Ch\u00e1u \u0103mm.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: ...\nClient: C\u00f3.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi ...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i...\nClient: Kh\u00f4ng.\nAgent: \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1...\nClient: Ch\u00e0o nh\u00e1!"
}
▸ Output
{
"asking_price": "390000000",
"car_history": "Xe kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n ch\u00ednh ch\u1ee7",
"fee_confirmed": "TRUE",
"info_score": 11,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Thanh Ni\u00ean, H\u1ea3i Ph\u00f2ng",
"odo": "70000",
"sale_reason": "\u0110\u1ed5i xe m\u1edbi",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 ch\u1ed3ng c\u1ee7a ch\u1ecb Hoa (ch\u1ee7 xe). Xe MG 5 2021 ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 70.000 km, kh\u00f4ng va ch\u1ea1m ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n trong 1 th\u00e1ng v\u1edbi gi\u00e1 390 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00eau ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 kh\u00e1ch mua. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi.",
"year": "2021",
"zalo_status": "TRUE"
}
✓
SLACK_POST
632ms
20/08 14:23
▸ Input
{
"sales_slack_id": "U0AL29YAFGE",
"sku": "SKU-7ZYH93",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 ch\u1ed3ng c\u1ee7a ch\u1ecb Hoa (ch\u1ee7 xe). Xe MG 5 2021 ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 70.000 km, kh\u00f4ng va ch\u1ea1m ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n trong 1 th\u00e1ng v\u1edbi gi\u00e1 390 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00eau ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 kh\u00e1ch mua. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi."
}
▸ Output
{
"posted": true,
"thread_ts": "1787210116.881339"
}
✓
CRM_APIS
1.2s
20/08 14:23
✓
CRM_ACTIVITIES
161ms
20/08 14:23
✓
SLACK_AUDIO
4.4s
20/08 14:23
✓
UPDATE_CLOSING
156ms
20/08 14:23
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Nguyễn Thị Hoa đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe mg 5 2021 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Anh là chồng. Anh là chồng. Ừa. Rồi. Agent: Dạ em xin lỗi... Client: Ờ, kính chào Hoa em ơi! Kính chào Hoa em ơi! Chào em ơi! Alo! Agent: Dạ em nghe rõ ạ. Dạ anh cho em hỏi là xe này mình mua... Client: Alo. Dạ chính chủ em ạ. Agent: Dạ vâng, xe chính chủ... Client: Xe chính chủ em ơi. Agent: Dạ vâng, xe chính chủ từ đầu. Dạ vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không em ơi. Agent: Dạ vâng, xe không vay góp ngân hàng. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mốt phải không ạ? Client: Đúng rồi. Agent: Dạ vâng. Dạ em thấy địa chỉ của mình ở Hải Phòng, không biết cụ thể mình ở quận nào ạ? Client: Ààà, quê ở, ờ, Thanh Niên, thành phố Hải Phòng. Agent: Dạ vâng, em ghi nhận ở Thanh Niên, thành phố Hải Phòng. Dạ em thấy xe đã chạy khoảng bảy mươi nghìn kilomet, đúng không ạ? Client: Ừ. Agent: Dạ vâng. ... Client: Ừ. Client: Đúng rồi. Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không ạ? Client: Đúng rồi. Agent: Dạ vâng. Dạ em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Đúng rồi. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Mua mới rồi. Agent: Dạ mình đã mua xe mới rồi ạ. Dạ mình dự kiến khoảng bao lâu nữa lấy xe... Client: Ààà. Agent: ... Client: Lấy rồi. Agent: Dạ mình đã lấy xe mới rồi ạ... Client: Lại rồi em ơi. Agent: Dạ vâng. D... Client: Đúng rồi ạ. Agent: Dạ vậy hiện tại mình có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Một tháng. Agent: Dạ vâng, một tháng. Dạ em thấy mức giá mong muốn của mình là ba trăm chín mươi triệu, có đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm chín mươi triệu đúng không ạ? Client: Ờ. Dạ đúng rồi ạ. Đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn ba trăm chín mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá... Client: Rồi. Agent: ...bán cuối cùng thôi ạ. Bên em kết nối... Client: Rồi, rồi. Agent: hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của... Client: OK. Agent: Vu-Ca không ạ... Client: Cháu ămm. Agent: Dạ vâng. ... Client: Không. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của mình không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không... Client: Đúng rồi. Agent: ... Client: Có. Agent: Dạ vâng. Dạ anh có chặn tìm kiếm hay nhắn tin từ người ... Client: Không, không, không, không. Agent: Dạ vâng. Dạ em đã ghi nhận thông tin xe của mình rồi... Client: Không. Agent: ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạ... Client: Chào nhá!