5c872c61-4238-41d2-b504-69fe09fae376
SUCCESS
Time
09/08/2026 21:52:59
Duration
4m 59s
Campaign
-
Conversation ID
conv_4201kzkg6ndyfw694re7yjd8yv1p
Recording
AI Extraction
odo
110000
loan
KHÔNG VAY NGÂN HÀNG
year
2011
status
SUCCESS
summary
Agent gọi cho khách hàng Nguyễn Hùng, chủ xe Kia Carens 2011 đã sang tên chính chủ. Xe không còn vay ngân hàng, đã chạy 110.000 km, có va chạm nhẹ nhưng không ngập nước. Khách muốn bán nhanh để lên đời xe điện, giá mong muốn 180 triệu đồng. Agent đã xác nhận Zalo, đọc lại giá, nêu phí dịch vụ 1.5% và hướng dẫn gửi ảnh sau kết bạn. Khách đồng ý và kết thúc cuộc gọi tích cực.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Hà Nội, Long Biên
intention
FAST
is_silent
-
info_score
10
is_closing
True
car_history
Xe có va chạm nhẹ, không bị ngập nước.
sale_reason
Muốn lên đời xe ô tô điện
zalo_status
TRUE
asking_price
180000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
09/08 21:52
▸ Input
{
"phone": "0523005555"
}
▸ Output
{
"car_brand": "Kia",
"car_model": "Carens",
"lead_id": "5c872c61-4238-41d2-b504-69fe09fae376",
"name": "Nguy\u1ec5n H\u00f9ng",
"sales": "U0BMJCZ4F8A",
"sku": "FB-YJM8DA6E"
}
✓
FILTER_SALES
4ms
09/08 21:52
▸ Input
{
"sales_slack_id": "U0BMJCZ4F8A"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
3.9s
09/08 21:53
▸ Input
{
"car_brand": "Kia",
"car_model": "Carens",
"name": "Nguy\u1ec5n H\u00f9ng",
"sku": "FB-YJM8DA6E"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786287062.376169",
"variables": {
"anh_chi": "anh",
"car_make": "Kia Carens 2011",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1.5% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Nguy\u1ec5n H\u00f9ng"
}
}
✓
OUTBOUND_CALL
9.3s
09/08 21:53
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0523005555",
"variables": {
"anh_chi": "anh",
"car_make": "Kia Carens 2011",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1.5% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Nguy\u1ec5n H\u00f9ng"
}
}
▸ Output
{
"conversation_id": "conv_4201kzkg6ndyfw694re7yjd8yv1p",
"raw": {
"conversation_id": "conv_4201kzkg6ndyfw694re7yjd8yv1p",
"message": "Outbound call initiated",
"sip_call_id": "SCL_ctGexkyFJ7DT",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
09/08 22:01
▸ Input
{
"conversation_id": "conv_4201kzkg6ndyfw694re7yjd8yv1p"
}
▸ Output
{
"duration_secs": 299,
"status": "done"
}
✓
TRANSCRIPT
09/08 22:01
▸ Input
{
"raw_turns": 71
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n H\u00f9ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Kia Carens 2011 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, em g\u1ecdi cho em \u0111i \u1ea1. \u1edc.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. ...\nClient: C\u00f3 mua l\u00e0 \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh mua l\u1ea1i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Alo. \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 ...\nClient: \u1edc, sang t\u00ean \u1ea1. Sang t\u00ean ch\u00ednh ch\u1ee7 c\u1ee7a m\u00ecnh r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, xe mua tr\u1ea3, tr\u1ea3 t\u1ea1m.\nAgent: D\u1ea1 v\u00e2ng, xe kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng n\u1eefa. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi m\u1ed9t ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng n\u1eefa. \u0110\u00e2u? \u0110\u1eddi H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em xin l\u1ed7i anh, do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: A l\u00f4 h\u1ea3?\nAgent: D\u1ea1...\nClient: D\u1ea1 H\u00e0 N\u1ed9i, Long Bi\u00ean.\nAgent: D\u1ea1 v\u00e2ng, xe m\u00ecnh \u1edf Long Bi\u00ean, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: R\u1ed3i.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n...\nClient: A, h\u01a1n 11.000 r\u1ed3i c\u00f4 \u01a1i. H\u01a1n, h\u01a1n 11.000. \u1ea1.\nAgent: D\u1ea1 h\u01a1n m\u1ed9t tr\u0103m m\u01b0\u1eddi m\u1ed9t ngh\u00ecn ...\nClient: T\u1edbi 11 v\u1ea1n.\nAgent: D\u1ea1 m\u1ed9t tr\u0103m m\u01b0\u1eddi ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: R\u1ed3i.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n...\nClient: D\u1ea1 \u0111\u00e2y, sao? Th\u00ec va, va ch\u1ea1m nh\u1eb9 th\u00ec c\u00f3. Va ch\u1ea1m nh\u1eb9 th\u00ec c\u00f3, nh\u01b0ng m\u00e0, \u1edd, ng\u1eadp n\u01b0\u1edbc, ng\u1eadp n\u01b0\u1edbc kh\u00f4ng?\nAgent: D\u1ea1 v\u00e2ng, xe c\u00f3 va ch\u1ea1m ...\nClient: K\u1ec3 tr\u01b0\u1edbc kh\u00f4ng?\nAgent: D\u1ea1 v\u00e2ng, xe c\u00f3 va...\nClient: C\u00e1i xe c\u1ee7a em \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, xe c\u00f3 va ch\u1ea1m nh\u1eb9 nh\u01b0ng kh\u00f4ng b\u1ecb ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: R\u1ed3i.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin...\nClient: \u00c0, mu\u1ed1n, aaa...\nAgent: D\u1ea1...\nClient: L\u1ea7n a, l\u1ea7n a, l\u1ea7n \u0111\u1eddi l\u00ean a, xe a, \u00f4 t\u00f4 \u0111i\u1ec7n.\nAgent: D\u1ea1 v\u00e2ng, anh mu\u1ed1n b\u00e1n xe \u0111\u1ec3 l\u00ean \u0111\u1eddi xe \u00f4 t\u00f4 \u0111i\u1ec7n \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Sao?\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t...\nClient: T\u1eeb, \u1eeb, m\u00ecnh ch\u01b0a, b\u1edfi v\u00ec l\u00e0 m\u00ecnh ph\u1ea3i b\u00e1n xong, m\u00ecnh ph\u1ea3i b\u00e1n xong th\u00ec m\u00ecnh m\u1edbi, m\u1edbi t\u00ecm hi\u1ec3u v\u00e0 \u0111\u1eb7t c\u1ecdc xe ch\u1ee9.\nAgent: D\u1ea1 v\u00e2ng, anh mu\u1ed1n b\u00e1n xong xe n\u00e0y r\u1ed3i m\u1edbi t\u00ecm hi\u1ec3u v\u00e0 \u0111\u1eb7t c\u1ecdc xe m\u1edbi \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u...\nClient: \u0110\u1ee7 r\u1ed3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? ...\nClient: \u00c0, th\u00ec, \u1edd, c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t.\nAgent: D\u1ea1 v\u00e2ng, c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n...\nClient: C\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: 180.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n m\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca ...\nClient: Ok.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 ...\nClient: D\u1ea1. Kh\u00f4ng, ch\u01b0a. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Kh\u00f4ng, kh\u00f4ng. Ch\u01b0a b\u00e1n \u0111\u01b0\u1ee3c r\u1ed3i th\u00ec, \u1edd, r\u1ed3i t\u00ednh.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng...\nClient: \u0110\u00fang r\u1ed3i anh. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 em \u0111\u00e3 ghi ...\nClient: C\u00f3, c\u00f3 ch\u1eb7n, c\u00f3 ch\u1eb7n.\nAgent: D\u1ea1 anh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm v\u00e0 nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 \u1ea1. D\u1ea1 anh m\u1edf t\u1ea1m quy\u1ec1n nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n trong m\u1ed9t \u0111\u1ebfn hai ng\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1? Ho\u1eb7c...\nClient: D\u1ea1 \u0111\u01b0\u1ee3c \u1ea1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. ...\nClient: \u0110\u01b0\u1ee3c, \u0111\u01b0\u1ee3c, \u0111\u01b0\u1ee3c. \u01a0 n\u00e0y b\u00e0 b\u00f3c c\u00e1i n\u00e0y lu\u00f4n h\u1ea3?\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK, OK.\nAgent: D\u1ea1 em ch\u00e0o anh \u1ea1.\nClient: R\u1ed3i, r\u1ed3i ch\u00e0o anh \u1ea1.\nAgent: D\u1ea1 em ch\u00e0o anh \u1ea1.",
"length": 4322,
"turns": 69
}
✓
AI_EXTRACTION
9.8s
09/08 22:01
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n H\u00f9ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Kia Carens 2011 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, em g\u1ecdi cho em \u0111i \u1ea1. \u1edc.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. ...\nClient: C\u00f3 mua l\u00e0 \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh mua l\u1ea1i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Alo. \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 ...\nClient: \u1edc, sang t\u00ean \u1ea1. Sang t\u00ean ch\u00ednh ch\u1ee7 c\u1ee7a m\u00ecnh r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, xe mua tr\u1ea3, tr\u1ea3 t\u1ea1m.\nAgent: D\u1ea1 v\u00e2ng, xe kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng n\u1eefa. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi m\u1ed9t ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng n\u1eefa. \u0110\u00e2u? \u0110\u1eddi H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em xin l\u1ed7i anh, do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: A l\u00f4 h\u1ea3?\nAgent: D\u1ea1...\nClient: D\u1ea1 H\u00e0 N\u1ed9i, Long Bi\u00ean.\nAgent: D\u1ea1 v\u00e2ng, xe m\u00ecnh \u1edf Long Bi\u00ean, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: R\u1ed3i.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n...\nClient: A, h\u01a1n 11.000 r\u1ed3i c\u00f4 \u01a1i. H\u01a1n, h\u01a1n 11.000. \u1ea1.\nAgent: D\u1ea1 h\u01a1n m\u1ed9t tr\u0103m m\u01b0\u1eddi m\u1ed9t ngh\u00ecn ...\nClient: T\u1edbi 11 v\u1ea1n.\nAgent: D\u1ea1 m\u1ed9t tr\u0103m m\u01b0\u1eddi ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: R\u1ed3i.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n...\nClient: D\u1ea1 \u0111\u00e2y, sao? Th\u00ec va, va ch\u1ea1m nh\u1eb9 th\u00ec c\u00f3. Va ch\u1ea1m nh\u1eb9 th\u00ec c\u00f3, nh\u01b0ng m\u00e0, \u1edd, ng\u1eadp n\u01b0\u1edbc, ng\u1eadp n\u01b0\u1edbc kh\u00f4ng?\nAgent: D\u1ea1 v\u00e2ng, xe c\u00f3 va ch\u1ea1m ...\nClient: K\u1ec3 tr\u01b0\u1edbc kh\u00f4ng?\nAgent: D\u1ea1 v\u00e2ng, xe c\u00f3 va...\nClient: C\u00e1i xe c\u1ee7a em \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, xe c\u00f3 va ch\u1ea1m nh\u1eb9 nh\u01b0ng kh\u00f4ng b\u1ecb ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: R\u1ed3i.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin...\nClient: \u00c0, mu\u1ed1n, aaa...\nAgent: D\u1ea1...\nClient: L\u1ea7n a, l\u1ea7n a, l\u1ea7n \u0111\u1eddi l\u00ean a, xe a, \u00f4 t\u00f4 \u0111i\u1ec7n.\nAgent: D\u1ea1 v\u00e2ng, anh mu\u1ed1n b\u00e1n xe \u0111\u1ec3 l\u00ean \u0111\u1eddi xe \u00f4 t\u00f4 \u0111i\u1ec7n \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Sao?\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t...\nClient: T\u1eeb, \u1eeb, m\u00ecnh ch\u01b0a, b\u1edfi v\u00ec l\u00e0 m\u00ecnh ph\u1ea3i b\u00e1n xong, m\u00ecnh ph\u1ea3i b\u00e1n xong th\u00ec m\u00ecnh m\u1edbi, m\u1edbi t\u00ecm hi\u1ec3u v\u00e0 \u0111\u1eb7t c\u1ecdc xe ch\u1ee9.\nAgent: D\u1ea1 v\u00e2ng, anh mu\u1ed1n b\u00e1n xong xe n\u00e0y r\u1ed3i m\u1edbi t\u00ecm hi\u1ec3u v\u00e0 \u0111\u1eb7t c\u1ecdc xe m\u1edbi \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u...\nClient: \u0110\u1ee7 r\u1ed3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? ...\nClient: \u00c0, th\u00ec, \u1edd, c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t.\nAgent: D\u1ea1 v\u00e2ng, c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n...\nClient: C\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: 180.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n m\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca ...\nClient: Ok.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 ...\nClient: D\u1ea1. Kh\u00f4ng, ch\u01b0a. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Kh\u00f4ng, kh\u00f4ng. Ch\u01b0a b\u00e1n \u0111\u01b0\u1ee3c r\u1ed3i th\u00ec, \u1edd, r\u1ed3i t\u00ednh.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng...\nClient: \u0110\u00fang r\u1ed3i anh. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 em \u0111\u00e3 ghi ...\nClient: C\u00f3, c\u00f3 ch\u1eb7n, c\u00f3 ch\u1eb7n.\nAgent: D\u1ea1 anh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm v\u00e0 nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 \u1ea1. D\u1ea1 anh m\u1edf t\u1ea1m quy\u1ec1n nh\u1eadn l\u1eddi m\u1eddi k\u1ebft b\u1ea1n trong m\u1ed9t \u0111\u1ebfn hai ng\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1? Ho\u1eb7c...\nClient: D\u1ea1 \u0111\u01b0\u1ee3c \u1ea1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. ...\nClient: \u0110\u01b0\u1ee3c, \u0111\u01b0\u1ee3c, \u0111\u01b0\u1ee3c. \u01a0 n\u00e0y b\u00e0 b\u00f3c c\u00e1i n\u00e0y lu\u00f4n h\u1ea3?\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK, OK.\nAgent: D\u1ea1 em ch\u00e0o anh \u1ea1.\nClient: R\u1ed3i, r\u1ed3i ch\u00e0o anh \u1ea1.\nAgent: D\u1ea1 em ch\u00e0o anh \u1ea1."
}
▸ Output
{
"asking_price": "180000000",
"car_history": "Xe c\u00f3 va ch\u1ea1m nh\u1eb9, kh\u00f4ng b\u1ecb ng\u1eadp n\u01b0\u1edbc.",
"fee_confirmed": "TRUE",
"info_score": 10,
"intention": "FAST",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, Long Bi\u00ean",
"odo": "110000",
"sale_reason": "Mu\u1ed1n l\u00ean \u0111\u1eddi xe \u00f4 t\u00f4 \u0111i\u1ec7n",
"status": "SUCCESS",
"summary": "Agent g\u1ecdi cho kh\u00e1ch h\u00e0ng Nguy\u1ec5n H\u00f9ng, ch\u1ee7 xe Kia Carens 2011 \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7. Xe kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 110.000 km, c\u00f3 va ch\u1ea1m nh\u1eb9 nh\u01b0ng kh\u00f4ng ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh \u0111\u1ec3 l\u00ean \u0111\u1eddi xe \u0111i\u1ec7n, gi\u00e1 mong mu\u1ed1n 180 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00eau ph\u00ed d\u1ecbch v\u1ee5 1.5% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau k\u1ebft b\u1ea1n. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi t\u00edch c\u1ef1c.",
"year": "2011",
"zalo_status": "TRUE"
}
✓
SLACK_POST
630ms
09/08 22:01
▸ Input
{
"sales_slack_id": "U0BMJCZ4F8A",
"sku": "FB-YJM8DA6E",
"status": "SUCCESS",
"summary": "Agent g\u1ecdi cho kh\u00e1ch h\u00e0ng Nguy\u1ec5n H\u00f9ng, ch\u1ee7 xe Kia Carens 2011 \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7. Xe kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 110.000 km, c\u00f3 va ch\u1ea1m nh\u1eb9 nh\u01b0ng kh\u00f4ng ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh \u0111\u1ec3 l\u00ean \u0111\u1eddi xe \u0111i\u1ec7n, gi\u00e1 mong mu\u1ed1n 180 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00eau ph\u00ed d\u1ecbch v\u1ee5 1.5% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau k\u1ebft b\u1ea1n. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi t\u00edch c\u1ef1c."
}
▸ Output
{
"posted": true,
"thread_ts": "1786287062.376169"
}
✓
CRM_APIS
382ms
09/08 22:01
✓
CRM_ACTIVITIES
226ms
09/08 22:01
✓
SLACK_AUDIO
4.8s
09/08 22:01
✓
UPDATE_CLOSING
184ms
09/08 22:01
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Hùng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Kia Carens 2011 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ, em gọi cho em đi ạ. Ờ. Agent: Dạ vâng ạ. ... Client: Có mua là ạ. Agent: Dạ xe mình mua lại ạ. Vậy hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Alo. Đúng rồi ạ. Agent: Dạ em nghe rõ ... Client: Ờ, sang tên ạ. Sang tên chính chủ của mình rồi. Agent: Dạ vâng, xe đã sang tên chính chủ rồi ạ. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, xe mua trả, trả tạm. Agent: Dạ vâng, xe không còn vay ngân hàng nữa. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười một phải không anh? Client: Đúng rồi. Agent: Dạ vâng ạ. Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Không còn vay ngân hàng nữa. Đâu? Đời Hà Nội. Agent: Dạ em xin lỗi anh, do tín hiệu mạng vừa rồi hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: A lô hả? Agent: Dạ... Client: Dạ Hà Nội, Long Biên. Agent: Dạ vâng, xe mình ở Long Biên, Hà Nội ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Rồi. Agent: Dạ em chưa nghe được phản... Client: A, hơn 11.000 rồi cô ơi. Hơn, hơn 11.000. ạ. Agent: Dạ hơn một trăm mười một nghìn ... Client: Tới 11 vạn. Agent: Dạ một trăm mười nghìn kilomet ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Rồi. Agent: Dạ em chưa nghe được phản... Client: Dạ đây, sao? Thì va, va chạm nhẹ thì có. Va chạm nhẹ thì có, nhưng mà, ờ, ngập nước, ngập nước không? Agent: Dạ vâng, xe có va chạm ... Client: Kể trước không? Agent: Dạ vâng, xe có va... Client: Cái xe của em ạ. Agent: Dạ vâng, xe có va chạm nhẹ nhưng không bị ngập nước ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Rồi. Agent: Dạ em chưa nghe được phản hồi từ mình, em xin... Client: À, muốn, aaa... Agent: Dạ... Client: Lần a, lần a, lần đời lên a, xe a, ô tô điện. Agent: Dạ vâng, anh muốn bán xe để lên đời xe ô tô điện ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Sao? Agent: Dạ không biết mình đã tìm hiểu hay đặt... Client: Từ, ừ, mình chưa, bởi vì là mình phải bán xong, mình phải bán xong thì mình mới, mới tìm hiểu và đặt cọc xe chứ. Agent: Dạ vâng, anh muốn bán xong xe này rồi mới tìm hiểu và đặt cọc xe mới ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu... Client: Đủ rồi. Agent: Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? ... Client: À, thì, ờ, càng sớm càng tốt. Agent: Dạ vâng, càng sớm càng tốt ạ. Dạ anh mong muốn bán... Client: Càng sớm càng tốt. Agent: Dạ vâng ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: 180. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ một trăm tám mươi triệu đúng không ạ? Client: Đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn một trăm tám mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phẩy năm phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca ... Client: Ok. Agent: Dạ anh có thắc mắc gì về phí dịch vụ ... Client: Dạ. Không, chưa. Không, không, không. Không, không. Chưa bán được rồi thì, ờ, rồi tính. Agent: Dạ vâng ạ. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không... Client: Đúng rồi anh. Đúng rồi, đúng rồi. Agent: Dạ vâng ạ. Dạ em đã ghi ... Client: Có, có chặn, có chặn. Agent: Dạ anh có chặn tìm kiếm và nhắn tin từ người lạ ạ. Dạ anh mở tạm quyền nhận lời mời kết bạn trong một đến hai ngày được không ạ? Hoặc... Client: Dạ được ạ. Agent: Dạ vâng ạ. ... Client: Được, được, được. Ơ này bà bóc cái này luôn hả? Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: OK, OK. Agent: Dạ em chào anh ạ. Client: Rồi, rồi chào anh ạ. Agent: Dạ em chào anh ạ.