c3a9f5c9-1edc-4821-9c80-45c4c8f5dcea
CALL BACK
Time
02/08/2026 07:33:29
Duration
2m 41s
Campaign
-
Conversation ID
conv_5401kyzy7sg3fq8rs4wrf880ye6n
Recording
AI Extraction
odo
CHƯA RÕ
loan
KHÔNG VAY NGÂN HÀNG
year
2018
status
CALL BACK
summary
Cuộc gọi gặp vấn đề về tín hiệu, agent không xác nhận được Zalo, giá bán, phí dịch vụ hay hướng dẫn cuối. Khách là chính chủ, xe đời 2018, không vay ngân hàng, ở Nam Cát Tiên, Đồng Nai, đã chạy nhiều km và có thể đã va chạm. Agent chưa hoàn thành các bước closing quan trọng nên cần gọi lại.
is_owner
CHÍNH CHỦ
location
Nam Cát Tiên, Đồng Nai
intention
SLOW
is_silent
-
info_score
5
is_closing
-
car_history
Khách nói xe có va chạm nặng hoặc ngập nước (không rõ ràng do tín hiệu kém).
sale_reason
CHƯA RÕ
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
21ms
02/08 07:33
▸ Input
{
"phone": "0866663443"
}
▸ Output
{
"car_brand": "hyundai",
"car_model": "porter",
"lead_id": "c3a9f5c9-1edc-4821-9c80-45c4c8f5dcea",
"name": "\u0110\u1eb7ng D\u01b0\u01a1ng",
"sales": "U07UFLAMJ6B",
"sku": "SKU-XXTZFC"
}
✓
PREPARE_CALL
1.8s
02/08 07:33
▸ Input
{
"car_brand": "hyundai",
"car_model": "porter",
"name": "\u0110\u1eb7ng D\u01b0\u01a1ng",
"sku": "SKU-XXTZFC"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785630688.223139",
"variables": {
"anh_chi": "anh",
"car_make": "hyundai porter 2010",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 1, gi\u00e1 mong mu\u1ed1n: 100000000, v\u1ecb tr\u00ed: DongNai",
"user_name": "\u0110\u1eb7ng D\u01b0\u01a1ng"
}
}
✓
OUTBOUND_CALL
6.6s
02/08 07:33
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0866663443",
"variables": {
"anh_chi": "anh",
"car_make": "hyundai porter 2010",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 1, gi\u00e1 mong mu\u1ed1n: 100000000, v\u1ecb tr\u00ed: DongNai",
"user_name": "\u0110\u1eb7ng D\u01b0\u01a1ng"
}
}
▸ Output
{
"conversation_id": "conv_5401kyzy7sg3fq8rs4wrf880ye6n",
"raw": {
"conversation_id": "conv_5401kyzy7sg3fq8rs4wrf880ye6n",
"message": "Outbound call initiated",
"sip_call_id": "SCL_eRvBFuvDuzdJ",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
02/08 07:37
▸ Input
{
"conversation_id": "conv_5401kyzy7sg3fq8rs4wrf880ye6n"
}
▸ Output
{
"duration_secs": 161,
"status": "done"
}
✓
TRANSCRIPT
02/08 07:37
▸ Input
{
"raw_turns": 33
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh \u0110\u1eb7ng D\u01b0\u01a1ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe hyundai porter 2010 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1 alo. V\u00e2ng.\nAgent: D\u1ea1 em nghe...\nClient: D\u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. Th\u1ebf xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: C\u00e1i n\u00e0y m\u1edbi 2018.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi 2018 \u1ea1. Hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Khu tr\u00ea\u00ea\u00ea 20.\nAgent: D\u1ea1 khu Tr\u1ea3ng D\u00e0i, Bi\u00ean H\u00f2a, \u0110\u1ed3ng Nai \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Qu\u00ea ch\u1ecb em, qu\u00ea em l\u00e0 n\u0103m 2010, em \u1edf, em \u1edf Nam C\u00e1t Ti\u00ean \u1ea5y, \u1edf Tu\u1ea5n Ph\u00fa \u1ea5y.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf Nam C\u00e1t Ti\u00ean, \u0110\u1ed3ng Nai \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Em m\u1edbi l\u00ean...\nAgent: D\u1ea1 em ch\u01b0a nghe r\u00f5 \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: D\u1ea1, \u01a1, nhi\u1ec1u, r\u1ea5t nhi\u1ec1u ch\u1ecb \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Th\u1ebf m\u00ecnh c\u00f3 th\u1ec3 \u01b0\u1edbc ch\u1eebng kho\u1ea3ng bao nhi\u00eau kilomet kh\u00f4ng \u1ea1?\nClient: T\u1eeb m\u00ec...\nAgent: D\u1ea1 em xin...\nClient: V\u00ec...\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n ...\nClient: D\u1ea1, em h\u1ecfi l\u1ea1i ch\u1ecb \u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: N\u00f3i chung l\u00e0 ch\u1ea1y nhi\u1ec1u qu\u00e1 ch\u1ecb \u01a1i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y nhi\u1ec1u r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00e1, kh\u00e1 \u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Cao.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: G\u1ecdi, g\u1ecdi l\u00e0 x\u00f4 \u0111i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng...",
"length": 1820,
"turns": 31
}
✓
AI_EXTRACTION
12.1s
02/08 07:37
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh \u0110\u1eb7ng D\u01b0\u01a1ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe hyundai porter 2010 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1 alo. V\u00e2ng.\nAgent: D\u1ea1 em nghe...\nClient: D\u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. Th\u1ebf xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: C\u00e1i n\u00e0y m\u1edbi 2018.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi 2018 \u1ea1. Hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Khu tr\u00ea\u00ea\u00ea 20.\nAgent: D\u1ea1 khu Tr\u1ea3ng D\u00e0i, Bi\u00ean H\u00f2a, \u0110\u1ed3ng Nai \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Qu\u00ea ch\u1ecb em, qu\u00ea em l\u00e0 n\u0103m 2010, em \u1edf, em \u1edf Nam C\u00e1t Ti\u00ean \u1ea5y, \u1edf Tu\u1ea5n Ph\u00fa \u1ea5y.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf Nam C\u00e1t Ti\u00ean, \u0110\u1ed3ng Nai \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Em m\u1edbi l\u00ean...\nAgent: D\u1ea1 em ch\u01b0a nghe r\u00f5 \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: D\u1ea1, \u01a1, nhi\u1ec1u, r\u1ea5t nhi\u1ec1u ch\u1ecb \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Th\u1ebf m\u00ecnh c\u00f3 th\u1ec3 \u01b0\u1edbc ch\u1eebng kho\u1ea3ng bao nhi\u00eau kilomet kh\u00f4ng \u1ea1?\nClient: T\u1eeb m\u00ec...\nAgent: D\u1ea1 em xin...\nClient: V\u00ec...\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n ...\nClient: D\u1ea1, em h\u1ecfi l\u1ea1i ch\u1ecb \u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: N\u00f3i chung l\u00e0 ch\u1ea1y nhi\u1ec1u qu\u00e1 ch\u1ecb \u01a1i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y nhi\u1ec1u r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00e1, kh\u00e1 \u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Cao.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: G\u1ecdi, g\u1ecdi l\u00e0 x\u00f4 \u0111i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00e1ch n\u00f3i xe c\u00f3 va ch\u1ea1m n\u1eb7ng ho\u1eb7c ng\u1eadp n\u01b0\u1edbc (kh\u00f4ng r\u00f5 r\u00e0ng do t\u00edn hi\u1ec7u k\u00e9m).",
"fee_confirmed": "FALSE",
"info_score": 5,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Nam C\u00e1t Ti\u00ean, \u0110\u1ed3ng Nai",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 t\u00edn hi\u1ec7u, agent kh\u00f4ng x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c Zalo, gi\u00e1 b\u00e1n, ph\u00ed d\u1ecbch v\u1ee5 hay h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch l\u00e0 ch\u00ednh ch\u1ee7, xe \u0111\u1eddi 2018, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf Nam C\u00e1t Ti\u00ean, \u0110\u1ed3ng Nai, \u0111\u00e3 ch\u1ea1y nhi\u1ec1u km v\u00e0 c\u00f3 th\u1ec3 \u0111\u00e3 va ch\u1ea1m. Agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng n\u00ean c\u1ea7n g\u1ecdi l\u1ea1i.",
"year": "2018",
"zalo_status": "FALSE"
}
✓
SLACK_POST
627ms
02/08 07:37
▸ Input
{
"sales_slack_id": "U07UFLAMJ6B",
"sku": "SKU-XXTZFC",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 t\u00edn hi\u1ec7u, agent kh\u00f4ng x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c Zalo, gi\u00e1 b\u00e1n, ph\u00ed d\u1ecbch v\u1ee5 hay h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch l\u00e0 ch\u00ednh ch\u1ee7, xe \u0111\u1eddi 2018, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf Nam C\u00e1t Ti\u00ean, \u0110\u1ed3ng Nai, \u0111\u00e3 ch\u1ea1y nhi\u1ec1u km v\u00e0 c\u00f3 th\u1ec3 \u0111\u00e3 va ch\u1ea1m. Agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng n\u00ean c\u1ea7n g\u1ecdi l\u1ea1i."
}
▸ Output
{
"posted": true,
"thread_ts": "1785630688.223139"
}
✓
CRM_APIS
321ms
02/08 07:37
✓
CRM_ACTIVITIES
1.9s
02/08 07:37
✓
SLACK_AUDIO
6.4s
02/08 07:38
✓
UPDATE_CLOSING
119ms
02/08 07:38
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Đặng Dương đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe hyundai porter 2010 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ alo. Vâng. Agent: Dạ em nghe... Client: Dạ. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ không. Agent: Dạ vâng. Thế xe mình đời sản xuất năm bao nhiêu ạ? Client: Cái này mới 2018. Agent: Dạ em ghi nhận xe mình đời 2018 ạ. Hiện tại xe mình đang ở khu vực nào ạ? Client: Khu trêêê 20. Agent: Dạ khu Trảng Dài, Biên Hòa, Đồng Nai đúng không ạ? Client: Quê chị em, quê em là năm 2010, em ở, em ở Nam Cát Tiên ấy, ở Tuấn Phú ấy. Agent: Dạ vâng, em ghi nhận là mình ở Nam Cát Tiên, Đồng Nai ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Em mới lên... Agent: Dạ em chưa nghe rõ ạ, anh nói lại giúp em với ạ. Client: Dạ, ơ, nhiều, rất nhiều chị ạ. Agent: Dạ vâng. Thế mình có thể ước chừng khoảng bao nhiêu kilomet không ạ? Client: Từ mì... Agent: Dạ em xin... Client: Vì... Agent: Dạ em xin lỗi anh, đoạn ... Client: Dạ, em hỏi lại chị ạ. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Nói chung là chạy nhiều quá chị ơi. Agent: Dạ vâng, em ghi nhận là xe mình đã chạy nhiều rồi ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Khá, khá ạ. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Cao. Agent: dạ, em nắm thông tin của mình ạ! Dạ em chưa nghe được phản hồi từ mình, em xin phép chuyển sang câu tiếp theo nhé ạ. Dạ em thấy mình bán xe vì không còn nhu cầu sử dụng, đúng không ạ? Client: Gọi, gọi là xô đi. Agent: Dạ em ghi nhận mình bán xe vì không...