ad20cb90-4bb2-425d-a835-21fd2a82ac97
FAILED
Time
24/09/2026 12:56:52
Duration
4m 41s
Campaign
-
Conversation ID
conv_2701m38zw1f2faaabbjcrqqcqe7j
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
33ms
24/09 12:56
▸ Input
{
"phone": "0914251515"
}
▸ Output
{
"car_brand": "Honda",
"car_model": "CR-V",
"lead_id": "ad20cb90-4bb2-425d-a835-21fd2a82ac97",
"name": "Dinh Ho\u00e0i Hai Anh",
"sales": "U09DC7Y9UH1",
"sku": "FB-GMETMEB2"
}
✓
FILTER_SALES
2ms
24/09 12:56
▸ Input
{
"sales_slack_id": "U09DC7Y9UH1"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 8s
24/09 12:58
▸ Input
{
"car_brand": "Honda",
"car_model": "CR-V",
"name": "Dinh Ho\u00e0i Hai Anh",
"sku": "FB-GMETMEB2"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790229300.799679",
"variables": {
"anh_chi": "anh",
"car_make": "Honda CR-V 2018",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Dinh Ho\u00e0i Hai Anh"
}
}
✓
OUTBOUND_CALL
7.7s
24/09 12:58
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0914251515",
"variables": {
"anh_chi": "anh",
"car_make": "Honda CR-V 2018",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Dinh Ho\u00e0i Hai Anh"
}
}
▸ Output
{
"conversation_id": "conv_2701m38zw1f2faaabbjcrqqcqe7j",
"raw": {
"conversation_id": "conv_2701m38zw1f2faaabbjcrqqcqe7j",
"message": "Outbound call initiated",
"sip_call_id": "SCL_kaDPzziP66Dx",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
24/09 13:06
▸ Input
{
"conversation_id": "conv_2701m38zw1f2faaabbjcrqqcqe7j"
}
▸ Output
{
"duration_secs": 281,
"status": "done"
}
✓
TRANSCRIPT
24/09 13:06
▸ Input
{
"raw_turns": 67
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Dinh Ho\u00e0i Hai Anh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Honda CR-V 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Alo.\nAgent: D\u1ea1 em ...\nClient: \u0110\u00fang r\u1ed3i em. \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1 xe m\u00ecnh...\nClient: Kh\u00f4ng \u1ea1, em. Ch\u1ecb, \u1edd, \u0111\u00e3 tr\u1ea3 xong r\u1ed3i.\nAgent: ...\nClient: C\u00f3 ngh\u0129a l\u00e0 xe l\u00e0, \u1edd, c\u00e0 v\u1eb9t ch\u1ecb \u0111\u1ee9ng t\u00ean \u00e1, t\u1eeb \u0111\u1ea7u t\u1edbi gi\u1edd.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em...\nClient: Em nghe kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 cho ...\nClient: \u1eeam. Nh\u01b0ng m\u00e0 c\u00f2i, \u0111\u00e8n c\u00f3 m\u1ed9t l\u1ea7n ch\u1ecb. \u00c0...\nAgent: D\u1ea1 em nghe ...\nClient: Em n\u00f3i \u0111i.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: H\u00e0nh ph\u1ed1 Bi\u00ean H\u00f2a.\nAgent: D\u1ea1 em ghi nh\u1eadn ...\nClient: \u0110\u1ed3ng Nai.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh \u1edf th\u00e0nh ph\u1ed1 Bi\u00ean H\u00f2a, \u0110\u1ed3ng Nai \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: H\u01a1n 60.000 c\u00e2y. H\u01a1n 60.000 c\u00e2y. \u00c0, kho\u1ea3ng, \u1edd, s\u00e1u, 64, 65 g\u00ec \u00e1. T\u1ea1i v\u00ec ch\u1ecb ch\u1ee5p l\u00e2u l\u00e2u r\u1ed3i th\u00ec 61.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng s\u00e1u m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn s\u00e1u m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Kh\u00f4ng em, kh\u00f4ng, ch\u01b0a. Ch\u01b0a b\u1ecb g\u00ec.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: M\u00ecnh mu\u1ed1n \u0111\u1ed5i xe \u00e1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a em. Kh\u00f4ng, t\u1ea1i v\u00ec ch\u1ecb c\u0169ng \u0111ang c\u00e2n nh\u1eafc th\u00f4i. Ch\u1ecb mu\u1ed1n b\u00e1n r\u1ed3i ch\u1ecb coi c\u00e1i t\u00e0i ch\u00ednh n\u00f3, n\u00f3, n\u00f3 ph\u00f9 h\u1ee3p nh\u01b0 th\u1ebf n\u00e0o r\u1ed3i m\u1edbi, m\u1edbi, m\u1edbi t\u00ednh.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: T\u1ea7m kho\u1ea3ng, a, m\u1ed9t, m\u1ed9t tu\u1ea7n.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y...\nClient: M\u1ed9t ph\u1ea7n hai t\u00f4m g\u00ec c\u0169ng \u0111\u01b0\u1ee3c em.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh ...\nClient: D\u1ea1 em h\u1ecfi.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: 620. Alo.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 s\u00e1u tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u...\nClient: \u1eeam, \u1eebm.\nAgent: ...\u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n s\u00e1u tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t...\nClient: \u1eeam. \u1eeam. L\u00e0 c\u00f3 ngh\u0129a l\u00e0 bao nhi\u00eau t\u00e2m? \u00c0, em, n\u1ebfu v\u1eady l\u00e0 ch\u1ecb ph\u1ea3i tr\u1ea3 ph\u00ed, \u01a1, bao nhi\u00eau ta? N\u1ebfu l\u00e0 cho l\u00e0 600 \u0111i, 600 n\u00e0y ph\u00ed bao nhi\u00eau? S\u00e1u-- l\u00e0 60 tri\u1ec7u \u00e1 h\u1ea3?\nAgent: D\u1ea1 kh\u00f4ng \u1ea1. D\u1ea1 m\u1ed9t ph\u1ea7n tr\u0103m c\u1ee7a s\u00e1u tr\u0103m hai...\nClient: \u00c0, s\u00e1u tr\u0103m l\u00e0 s\u00e1u tri\u1ec7u ch\u1ee9 h\u1ea3?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5...\nClient: \u00c0, th\u00ec l\u00e0 bao nhi\u00eau?\nAgent: D\u1ea1 m\u1ed9t ph\u1ea7n tr\u0103m c\u1ee7a s\u00e1u tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u l\u00e0 s...\nClient: \u00c0, x\u00edu, x\u00edu, x\u00edu, x\u00edu, x\u00edu, x\u00edu. C\u00f3 tri\u1ec7u hai.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t...\nClient: \u0110i\u1ec7n tho\u1ea1i anh ch\u1ecb nghe kh\u00f4ng c\u00f3 r\u00f5.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i...\nClient: H\u1ecd em kh\u00f4ng?\nAgent: D\u1ea1 em nghe...\nClient: Th\u00ec cam k\u1ebft nh\u01b0 v\u1eady. Ok.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc...\nClient: V\u00e0 ch\u1ecb m\u01b0a to \u00e1, cho n\u00ean l\u00e0 ch\u1ecb nghe kh\u00f4ng c\u00f3 r\u00f5 l\u1eafm. OK.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u00c0. Kh\u00f4ng em, \u1edd, ch\u1ecb th\u1ea5y b\u00ean m\u00ecnh l\u00e0m t\u1ed1t m\u00e0.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ...\nClient: OK.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. D\u1ea1 anh ch\u1ecb cho em ...",
"length": 3916,
"turns": 67
}
✓
AI_EXTRACTION
1m 44s
24/09 13:07
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Dinh Ho\u00e0i Hai Anh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Honda CR-V 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Alo.\nAgent: D\u1ea1 em ...\nClient: \u0110\u00fang r\u1ed3i em. \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1 xe m\u00ecnh...\nClient: Kh\u00f4ng \u1ea1, em. Ch\u1ecb, \u1edd, \u0111\u00e3 tr\u1ea3 xong r\u1ed3i.\nAgent: ...\nClient: C\u00f3 ngh\u0129a l\u00e0 xe l\u00e0, \u1edd, c\u00e0 v\u1eb9t ch\u1ecb \u0111\u1ee9ng t\u00ean \u00e1, t\u1eeb \u0111\u1ea7u t\u1edbi gi\u1edd.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em...\nClient: Em nghe kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 cho ...\nClient: \u1eeam. Nh\u01b0ng m\u00e0 c\u00f2i, \u0111\u00e8n c\u00f3 m\u1ed9t l\u1ea7n ch\u1ecb. \u00c0...\nAgent: D\u1ea1 em nghe ...\nClient: Em n\u00f3i \u0111i.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: H\u00e0nh ph\u1ed1 Bi\u00ean H\u00f2a.\nAgent: D\u1ea1 em ghi nh\u1eadn ...\nClient: \u0110\u1ed3ng Nai.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh \u1edf th\u00e0nh ph\u1ed1 Bi\u00ean H\u00f2a, \u0110\u1ed3ng Nai \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: H\u01a1n 60.000 c\u00e2y. H\u01a1n 60.000 c\u00e2y. \u00c0, kho\u1ea3ng, \u1edd, s\u00e1u, 64, 65 g\u00ec \u00e1. T\u1ea1i v\u00ec ch\u1ecb ch\u1ee5p l\u00e2u l\u00e2u r\u1ed3i th\u00ec 61.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng s\u00e1u m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn s\u00e1u m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Kh\u00f4ng em, kh\u00f4ng, ch\u01b0a. Ch\u01b0a b\u1ecb g\u00ec.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: M\u00ecnh mu\u1ed1n \u0111\u1ed5i xe \u00e1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a em. Kh\u00f4ng, t\u1ea1i v\u00ec ch\u1ecb c\u0169ng \u0111ang c\u00e2n nh\u1eafc th\u00f4i. Ch\u1ecb mu\u1ed1n b\u00e1n r\u1ed3i ch\u1ecb coi c\u00e1i t\u00e0i ch\u00ednh n\u00f3, n\u00f3, n\u00f3 ph\u00f9 h\u1ee3p nh\u01b0 th\u1ebf n\u00e0o r\u1ed3i m\u1edbi, m\u1edbi, m\u1edbi t\u00ednh.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: T\u1ea7m kho\u1ea3ng, a, m\u1ed9t, m\u1ed9t tu\u1ea7n.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y...\nClient: M\u1ed9t ph\u1ea7n hai t\u00f4m g\u00ec c\u0169ng \u0111\u01b0\u1ee3c em.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh ...\nClient: D\u1ea1 em h\u1ecfi.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: 620. Alo.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 s\u00e1u tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u...\nClient: \u1eeam, \u1eebm.\nAgent: ...\u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n s\u00e1u tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t...\nClient: \u1eeam. \u1eeam. L\u00e0 c\u00f3 ngh\u0129a l\u00e0 bao nhi\u00eau t\u00e2m? \u00c0, em, n\u1ebfu v\u1eady l\u00e0 ch\u1ecb ph\u1ea3i tr\u1ea3 ph\u00ed, \u01a1, bao nhi\u00eau ta? N\u1ebfu l\u00e0 cho l\u00e0 600 \u0111i, 600 n\u00e0y ph\u00ed bao nhi\u00eau? S\u00e1u-- l\u00e0 60 tri\u1ec7u \u00e1 h\u1ea3?\nAgent: D\u1ea1 kh\u00f4ng \u1ea1. D\u1ea1 m\u1ed9t ph\u1ea7n tr\u0103m c\u1ee7a s\u00e1u tr\u0103m hai...\nClient: \u00c0, s\u00e1u tr\u0103m l\u00e0 s\u00e1u tri\u1ec7u ch\u1ee9 h\u1ea3?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5...\nClient: \u00c0, th\u00ec l\u00e0 bao nhi\u00eau?\nAgent: D\u1ea1 m\u1ed9t ph\u1ea7n tr\u0103m c\u1ee7a s\u00e1u tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u l\u00e0 s...\nClient: \u00c0, x\u00edu, x\u00edu, x\u00edu, x\u00edu, x\u00edu, x\u00edu. C\u00f3 tri\u1ec7u hai.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t...\nClient: \u0110i\u1ec7n tho\u1ea1i anh ch\u1ecb nghe kh\u00f4ng c\u00f3 r\u00f5.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i...\nClient: H\u1ecd em kh\u00f4ng?\nAgent: D\u1ea1 em nghe...\nClient: Th\u00ec cam k\u1ebft nh\u01b0 v\u1eady. Ok.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc...\nClient: V\u00e0 ch\u1ecb m\u01b0a to \u00e1, cho n\u00ean l\u00e0 ch\u1ecb nghe kh\u00f4ng c\u00f3 r\u00f5 l\u1eafm. OK.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u00c0. Kh\u00f4ng em, \u1edd, ch\u1ecb th\u1ea5y b\u00ean m\u00ecnh l\u00e0m t\u1ed1t m\u00e0.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ...\nClient: OK.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. D\u1ea1 anh ch\u1ecb cho em ..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
703ms
24/09 13:07
▸ Input
{
"sales_slack_id": "U09DC7Y9UH1",
"sku": "FB-GMETMEB2",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1790229300.799679"
}
✓
CRM_APIS
703ms
24/09 13:07
✓
CRM_ACTIVITIES
477ms
24/09 13:07
✓
SLACK_AUDIO
4.9s
24/09 13:08
✓
UPDATE_CLOSING
262ms
24/09 13:08
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Dinh Hoài Hai Anh đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Honda CR-V 2018 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Alo. Agent: Dạ em ... Client: Đúng rồi em. Đúng rồi em. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ờ. Agent: Dạ xe mình... Client: Không ạ, em. Chị, ờ, đã trả xong rồi. Agent: ... Client: Có nghĩa là xe là, ờ, cà vẹt chị đứng tên á, từ đầu tới giờ. Agent: Dạ em ghi nhận ạ. Dạ cho em... Client: Em nghe không? Agent: Dạ em nghe rất rõ rồi ạ. Dạ cho ... Client: Ừm. Nhưng mà còi, đèn có một lần chị. À... Agent: Dạ em nghe ... Client: Em nói đi. Agent: Dạ em nghe rất rõ rồi ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười tám phải không anh? Client: Dạ. Đúng rồi. Agent: Dạ em ghi nhận ạ. Dạ hiện tại... Client: Đúng rồi em. Agent: Dạ em ghi nhận ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Hành phố Biên Hòa. Agent: Dạ em ghi nhận ... Client: Đồng Nai. Agent: Dạ em ghi nhận mình ở thành phố Biên Hòa, Đồng Nai ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Hơn 60.000 cây. Hơn 60.000 cây. À, khoảng, ờ, sáu, 64, 65 gì á. Tại vì chị chụp lâu lâu rồi thì 61. Agent: Dạ em ghi nhận là xe mình đã chạy khoảng sáu mươi bốn đến sáu mươi lăm nghìn kilomet ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Không em, không, chưa. Chưa bị gì. Agent: Dạ em ghi nhận ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Mình muốn đổi xe á. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa em. Không, tại vì chị cũng đang cân nhắc thôi. Chị muốn bán rồi chị coi cái tài chính nó, nó, nó phù hợp như thế nào rồi mới, mới, mới tính. Agent: Dạ em ghi nhận ạ. Dạ hiện tại anh chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Tầm khoảng, a, một, một tuần. Agent: Dạ em ghi nhận ạ. Dạ anh chị mong muốn bán xe này... Client: Một phần hai tôm gì cũng được em. Agent: Dạ em ghi nhận ạ. Dạ anh ... Client: Dạ em hỏi. Agent: Dạ em ghi nhận ạ. Dạ anh chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: 620. Alo. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ sáu trăm hai mươi triệu... Client: Ừm, ừm. Agent: ...đúng không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ em ghi nhận mức giá mong... Client: Đúng rồi em. Agent: Dạ em ghi nhận mức giá mong muốn sáu trăm hai mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất... Client: Ừm. Ừm. Là có nghĩa là bao nhiêu tâm? À, em, nếu vậy là chị phải trả phí, ơ, bao nhiêu ta? Nếu là cho là 600 đi, 600 này phí bao nhiêu? Sáu-- là 60 triệu á hả? Agent: Dạ không ạ. Dạ một phần trăm của sáu trăm hai... Client: À, sáu trăm là sáu triệu chứ hả? Agent: Dạ đúng rồi ạ. Dạ anh chị có thắc mắc gì về phí dịch vụ... Client: À, thì là bao nhiêu? Agent: Dạ một phần trăm của sáu trăm hai mươi triệu là s... Client: À, xíu, xíu, xíu, xíu, xíu, xíu. Có triệu hai. Agent: Dạ đúng rồi ạ. Dạ anh chị có thắc mắc gì về phí dịch vụ hay cách hoạt... Client: Điện thoại anh chị nghe không có rõ. Agent: Dạ em nghe rất rõ rồi... Client: Họ em không? Agent: Dạ em nghe... Client: Thì cam kết như vậy. Ok. Agent: Dạ em nghe rất rõ rồi ạ. Dạ anh chị có thắc mắc... Client: Và chị mưa to á, cho nên là chị nghe không có rõ lắm. OK. Agent: Dạ em nghe rất rõ rồi ạ. Dạ anh chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: À. Không em, ờ, chị thấy bên mình làm tốt mà. Agent: Dạ em cảm ơn ... Client: OK. Agent: Dạ em cảm ơn anh ạ. Dạ anh chị cho em ...