9fd0fa43-1439-4d26-9bc4-73a69b5e9e1d
REFUSED
Time
07/08/2026 21:50:57
Duration
2m 21s
Campaign
-
Conversation ID
conv_3201kzebbhycf1e9qxbjya02rzsj
Recording
AI Extraction
odo
130000
loan
CHƯA RÕ
year
2018
status
REFUSED
summary
Khách hàng là chính chủ xe Mazda CX-5 2018, đã chạy khoảng 130.000 km, không có va chạm nặng hay ngập nước. Tuy nhiên, khách chỉ muốn tham khảo giá và chưa có ý định bán xe. Agent đã xác nhận thông tin cơ bản nhưng không thực hiện các bước closing như xác nhận Zalo, đọc lại giá, nói phí dịch vụ hay hướng dẫn cuối. Khách từ chối bán và yêu cầu liên hệ sau.
is_owner
CHÍNH CHỦ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
4
is_closing
-
car_history
Không va chạm nặng hay ngập nước
sale_reason
Chỉ tham khảo giá, chưa có ý định bán
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
283ms
07/08 21:50
▸ Input
{
"phone": "0904775353"
}
▸ Output
{
"car_brand": "mazda",
"car_model": "cx5",
"lead_id": "9fd0fa43-1439-4d26-9bc4-73a69b5e9e1d",
"name": "Mai ki\u00ean trung",
"sales": "U0BMJCZ4F8A",
"sku": "SKU-6PGU42"
}
✓
FILTER_SALES
10ms
07/08 21:50
▸ Input
{
"sales_slack_id": "U0BMJCZ4F8A"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1.9s
07/08 21:50
▸ Input
{
"car_brand": "mazda",
"car_model": "cx5",
"name": "Mai ki\u00ean trung",
"sku": "SKU-6PGU42"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786114135.494049",
"variables": {
"anh_chi": "anh",
"car_make": "mazda cx5 2018",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Trong 1 tu\u1ea7n, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 130000, gi\u00e1 mong mu\u1ed1n: 550000000, v\u1ecb tr\u00ed: HaiPhong",
"user_name": "Mai ki\u00ean trung"
}
}
✓
OUTBOUND_CALL
1m 18s
07/08 21:52
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0904775353",
"variables": {
"anh_chi": "anh",
"car_make": "mazda cx5 2018",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Trong 1 tu\u1ea7n, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 130000, gi\u00e1 mong mu\u1ed1n: 550000000, v\u1ecb tr\u00ed: HaiPhong",
"user_name": "Mai ki\u00ean trung"
}
}
▸ Output
{
"conversation_id": "conv_3201kzebbhycf1e9qxbjya02rzsj",
"raw": {
"conversation_id": "conv_3201kzebbhycf1e9qxbjya02rzsj",
"message": "Outbound call initiated",
"sip_call_id": "SCL_c6ofLoTujMzE",
"success": true
},
"retries": 1
}
✓
WAIT_CONVERSATION
4m 0s
07/08 21:56
▸ Input
{
"conversation_id": "conv_3201kzebbhycf1e9qxbjya02rzsj"
}
▸ Output
{
"duration_secs": 141,
"status": "done"
}
✓
TRANSCRIPT
07/08 21:56
▸ Input
{
"raw_turns": 24
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Mai ki\u00ean trung \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mazda cx5 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i b\u1ea1n \u01a1i. \u0110\u00e2u m\u00ecnh \u0111ang kh\u1ea3o gi\u00e1, m\u00ecnh ch\u01b0a b\u00e1n b\u1ea1n \u1ea1. M\u00ecnh, m\u00ecnh, m\u00ecnh \u0111ang xem gi\u00e1 kho\u1ea3ng bao nhi\u00eau th\u00f4i, m\u00ecnh ch\u01b0a b\u00e1n \u0111\u00e2u. \u1eea.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: \u1eea.\nClient: M\u00ecnh \u0111ang, \u1edd, xem gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u0111\u1ea5y ch\u1ee9 m\u00ecnh, \u1edd, ch\u01b0a, \u1edd, ch\u01b0a b\u00e1n \u1edb \u1edb g\u00ec m\u00ecnh \u0111i\u1ec7n b\u1ea1n nh\u00e9.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. V\u1eady anh cho em h\u1ecfi l\u00e0 xe m\u00ecnh hi\u1ec7n c\u00f3...\nClient: D\u1ea1, c\u00f3.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady xe m\u00ecnh...\nClient: D\u1ea1, v\u1eabn \u0111ang \u0111i b\u00ecnh th\u01b0\u1eddng. \u00c0, l\u00ean m\u00e0n h\u00ecnh, \u1eddmmm, m\u00e0n h\u00ecnh g\u00ec nh\u1ec9? 360 \u0111\u1ed9.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1edc, ch\u01b0a \u0111\u1ebfn 130-- ch\u01b0a \u0111\u1ebfn, \u01a1, v\u1ea1n ba \u0111\u00e2u.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m ba m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, kho\u1ea3ng, kho\u1ea3ng-- ch\u01b0a t\u1edbi kho\u1ea3ng \u0111\u1ea5y. M\u00ecnh ch\u1ec9, \u1edd, \u01b0\u1edbc, \u01a1, ghi kho\u1ea3ng \u0111\u1ea5y th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eeam. Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. Em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00e2u c\u00f3. M\u00ecnh ch\u1ec9, \u1edd, \u0111\u01b0a l\u00ean \u0111\u1ec3 m\u00ecnh tham kh\u1ea3o gi\u00e1 th\u00f4i. M\u00ecnh ch\u01b0a c\u00f3 \u00fd \u0111\u1ecbnh b\u00e1n \u0111\u00e2u. T\u1ea1i m\u00ecnh ch\u01b0a bi\u1ebft \u0111\u00e2y l\u00e0 b\u00e1n xe c\u1ee7a m\u00ecnh l\u00e0 bao nhi\u00eau c\u1ea3. Nh\u00e1.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe...\nClient: Em-- \u1edd, t\u1ea1i v\u00ec l\u00e0 m\u00ecnh th\u1ea5y k\u00eanh c\u1ee7a b\u1ea1n l\u00e0 c\u00f3 \u0111\u1ecbnh gi\u00e1 xe l\u00e0 m\u00ecnh \u0111\u01b0a l\u00ean m\u00ecnh tham kh\u1ea3o ch\u1ee9 m\u00ecnh ch\u01b0a c\u00f3 \u00fd \u0111\u1ecbnh b\u00e1n. T\u1ea1i v\u00ec nh\u01b0, \u01a1, tr\u00ean trang c\u1ee7a m\u00ecnh l\u00e0, \u1edd, y\u00eau c\u1ea7u ph\u1ea3i l\u00e0, \u1edd, c\u00e1i g\u00ec \u1ea1? Y\u00eau c\u1ea7u gi\u00e1 xe m\u1edbi, \u1edd, \u01a1, m\u00ecnh v\u00e0o th\u00ec, \u1edd, th\u1ea5y l\u00e0 b\u1ea3o y\u00eau c\u1ea7u ng\u00e0y, th\u00e1ng, \u1edd, m\u00ecnh kh\u1ea3o gi\u00e1 xem l\u00e0 nh\u01b0 th\u1ebf n\u00e0o th\u00f4i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng...\nClient: Th\u00f4i th\u00ec em li\u00ean h\u1ec7 sau nh\u00e9. R\u1ed3i, OK b\u1ea1n.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u r\u1ed3i \u1ea1. Em c\u1ea3m \u01a1n anh \u0111\u00e3 li\u00ean h\u1ec7 v\u1edbi Vu-Ca. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1!",
"length": 2011,
"turns": 22
}
✓
AI_EXTRACTION
1m 4s
07/08 21:57
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Mai ki\u00ean trung \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mazda cx5 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i b\u1ea1n \u01a1i. \u0110\u00e2u m\u00ecnh \u0111ang kh\u1ea3o gi\u00e1, m\u00ecnh ch\u01b0a b\u00e1n b\u1ea1n \u1ea1. M\u00ecnh, m\u00ecnh, m\u00ecnh \u0111ang xem gi\u00e1 kho\u1ea3ng bao nhi\u00eau th\u00f4i, m\u00ecnh ch\u01b0a b\u00e1n \u0111\u00e2u. \u1eea.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: \u1eea.\nClient: M\u00ecnh \u0111ang, \u1edd, xem gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u0111\u1ea5y ch\u1ee9 m\u00ecnh, \u1edd, ch\u01b0a, \u1edd, ch\u01b0a b\u00e1n \u1edb \u1edb g\u00ec m\u00ecnh \u0111i\u1ec7n b\u1ea1n nh\u00e9.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. V\u1eady anh cho em h\u1ecfi l\u00e0 xe m\u00ecnh hi\u1ec7n c\u00f3...\nClient: D\u1ea1, c\u00f3.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady xe m\u00ecnh...\nClient: D\u1ea1, v\u1eabn \u0111ang \u0111i b\u00ecnh th\u01b0\u1eddng. \u00c0, l\u00ean m\u00e0n h\u00ecnh, \u1eddmmm, m\u00e0n h\u00ecnh g\u00ec nh\u1ec9? 360 \u0111\u1ed9.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1edc, ch\u01b0a \u0111\u1ebfn 130-- ch\u01b0a \u0111\u1ebfn, \u01a1, v\u1ea1n ba \u0111\u00e2u.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m ba m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, kho\u1ea3ng, kho\u1ea3ng-- ch\u01b0a t\u1edbi kho\u1ea3ng \u0111\u1ea5y. M\u00ecnh ch\u1ec9, \u1edd, \u01b0\u1edbc, \u01a1, ghi kho\u1ea3ng \u0111\u1ea5y th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eeam. Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. Em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00e2u c\u00f3. M\u00ecnh ch\u1ec9, \u1edd, \u0111\u01b0a l\u00ean \u0111\u1ec3 m\u00ecnh tham kh\u1ea3o gi\u00e1 th\u00f4i. M\u00ecnh ch\u01b0a c\u00f3 \u00fd \u0111\u1ecbnh b\u00e1n \u0111\u00e2u. T\u1ea1i m\u00ecnh ch\u01b0a bi\u1ebft \u0111\u00e2y l\u00e0 b\u00e1n xe c\u1ee7a m\u00ecnh l\u00e0 bao nhi\u00eau c\u1ea3. Nh\u00e1.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe...\nClient: Em-- \u1edd, t\u1ea1i v\u00ec l\u00e0 m\u00ecnh th\u1ea5y k\u00eanh c\u1ee7a b\u1ea1n l\u00e0 c\u00f3 \u0111\u1ecbnh gi\u00e1 xe l\u00e0 m\u00ecnh \u0111\u01b0a l\u00ean m\u00ecnh tham kh\u1ea3o ch\u1ee9 m\u00ecnh ch\u01b0a c\u00f3 \u00fd \u0111\u1ecbnh b\u00e1n. T\u1ea1i v\u00ec nh\u01b0, \u01a1, tr\u00ean trang c\u1ee7a m\u00ecnh l\u00e0, \u1edd, y\u00eau c\u1ea7u ph\u1ea3i l\u00e0, \u1edd, c\u00e1i g\u00ec \u1ea1? Y\u00eau c\u1ea7u gi\u00e1 xe m\u1edbi, \u1edd, \u01a1, m\u00ecnh v\u00e0o th\u00ec, \u1edd, th\u1ea5y l\u00e0 b\u1ea3o y\u00eau c\u1ea7u ng\u00e0y, th\u00e1ng, \u1edd, m\u00ecnh kh\u1ea3o gi\u00e1 xem l\u00e0 nh\u01b0 th\u1ebf n\u00e0o th\u00f4i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng...\nClient: Th\u00f4i th\u00ec em li\u00ean h\u1ec7 sau nh\u00e9. R\u1ed3i, OK b\u1ea1n.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u r\u1ed3i \u1ea1. Em c\u1ea3m \u01a1n anh \u0111\u00e3 li\u00ean h\u1ec7 v\u1edbi Vu-Ca. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1!"
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "FALSE",
"info_score": 4,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "130000",
"sale_reason": "Ch\u1ec9 tham kh\u1ea3o gi\u00e1, ch\u01b0a c\u00f3 \u00fd \u0111\u1ecbnh b\u00e1n",
"status": "REFUSED",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7 xe Mazda CX-5 2018, \u0111\u00e3 ch\u1ea1y kho\u1ea3ng 130.000 km, kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Tuy nhi\u00ean, kh\u00e1ch ch\u1ec9 mu\u1ed1n tham kh\u1ea3o gi\u00e1 v\u00e0 ch\u01b0a c\u00f3 \u00fd \u0111\u1ecbnh b\u00e1n xe. Agent \u0111\u00e3 x\u00e1c nh\u1eadn th\u00f4ng tin c\u01a1 b\u1ea3n nh\u01b0ng kh\u00f4ng th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc closing nh\u01b0 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 hay h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n v\u00e0 y\u00eau c\u1ea7u li\u00ean h\u1ec7 sau.",
"year": "2018",
"zalo_status": "FALSE"
}
✓
SLACK_POST
657ms
07/08 21:57
▸ Input
{
"sales_slack_id": "U0BMJCZ4F8A",
"sku": "SKU-6PGU42",
"status": "REFUSED",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7 xe Mazda CX-5 2018, \u0111\u00e3 ch\u1ea1y kho\u1ea3ng 130.000 km, kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Tuy nhi\u00ean, kh\u00e1ch ch\u1ec9 mu\u1ed1n tham kh\u1ea3o gi\u00e1 v\u00e0 ch\u01b0a c\u00f3 \u00fd \u0111\u1ecbnh b\u00e1n xe. Agent \u0111\u00e3 x\u00e1c nh\u1eadn th\u00f4ng tin c\u01a1 b\u1ea3n nh\u01b0ng kh\u00f4ng th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc closing nh\u01b0 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 hay h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n v\u00e0 y\u00eau c\u1ea7u li\u00ean h\u1ec7 sau."
}
▸ Output
{
"posted": true,
"thread_ts": "1786114135.494049"
}
✓
CRM_APIS
175ms
07/08 21:57
✓
CRM_ACTIVITIES
142ms
07/08 21:57
✓
SLACK_AUDIO
2.9s
07/08 21:57
✓
UPDATE_CLOSING
202ms
07/08 21:57
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Mai kiên trung đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe mazda cx5 2018 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Đúng rồi bạn ơi. Đâu mình đang khảo giá, mình chưa bán bạn ạ. Mình, mình, mình đang xem giá khoảng bao nhiêu thôi, mình chưa bán đâu. Ừ. Agent: dạ, em nắm thông tin của mình ạ!... Client: Ừ. Client: Mình đang, ờ, xem giá khoảng bao nhiêu đấy chứ mình, ờ, chưa, ờ, chưa bán ớ ớ gì mình điện bạn nhé. Agent: Dạ vâng ạ. Vậy anh cho em hỏi là xe mình hiện có... Client: Dạ, có. Agent: Dạ vâng. Vậy xe mình... Client: Dạ, vẫn đang đi bình thường. À, lên màn hình, ờmmm, màn hình gì nhỉ? 360 độ. Agent: Dạ vâng. Vậy xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ờ, chưa đến 130-- chưa đến, ơ, vạn ba đâu. Agent: dạ, em nắm thông tin của mình ạ! Dạ em thấy xe đã chạy khoảng một trăm ba mươi nghìn kilomet, đúng không ạ? Client: Đúng rồi, khoảng, khoảng-- chưa tới khoảng đấy. Mình chỉ, ờ, ước, ơ, ghi khoảng đấy thôi. Agent: Dạ vâng, em ghi nhận ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ừm. Không. Agent: Dạ vâng. Em ghi nhận ạ. Dạ em thấy mình bán xe vì không còn nhu cầu sử dụng, đúng không ạ? Client: Đâu có. Mình chỉ, ờ, đưa lên để mình tham khảo giá thôi. Mình chưa có ý định bán đâu. Tại mình chưa biết đây là bán xe của mình là bao nhiêu cả. Nhá. Agent: Dạ vâng, em hiểu ạ. Vậy hiện tại anh có kế hoạch bán xe... Client: Em-- ờ, tại vì là mình thấy kênh của bạn là có định giá xe là mình đưa lên mình tham khảo chứ mình chưa có ý định bán. Tại vì như, ơ, trên trang của mình là, ờ, yêu cầu phải là, ờ, cái gì ạ? Yêu cầu giá xe mới, ờ, ơ, mình vào thì, ờ, thấy là bảo yêu cầu ngày, tháng, ờ, mình khảo giá xem là như thế nào thôi. Agent: dạ, em nắm thông... Client: Thôi thì em liên hệ sau nhé. Rồi, OK bạn. Agent: Dạ vâng, em hiểu rồi ạ. Em cảm ơn anh đã liên hệ với Vu-Ca. Chúc anh một ngày tốt lành ạ!