9a729a7a-bfdb-4e47-b924-39509df02ffd
FAILED
Time
17/08/2026 16:09:32
Duration
4m 15s
Campaign
-
Conversation ID
conv_3501m07fqfq0e3xsax60m1gzbs2r
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
262ms
17/08 16:09
▸ Input
{
"phone": "0907232646"
}
▸ Output
{
"car_brand": "chevrolet",
"car_model": "spark",
"lead_id": "9a729a7a-bfdb-4e47-b924-39509df02ffd",
"name": "Th\u00e0nh",
"sales": "U0873P7C4H5",
"sku": "SKU-4ZDN7X"
}
✓
FILTER_SALES
15ms
17/08 16:09
▸ Input
{
"sales_slack_id": "U0873P7C4H5"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1.9s
17/08 16:09
▸ Input
{
"car_brand": "chevrolet",
"car_model": "spark",
"name": "Th\u00e0nh",
"sku": "SKU-4ZDN7X"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786957651.066599",
"variables": {
"anh_chi": "anh",
"car_make": "chevrolet spark 2015",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t, odo: 116000, gi\u00e1 mong mu\u1ed1n: 120000000, v\u1ecb tr\u00ed: LongAn. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Th\u00e0nh"
}
}
✓
OUTBOUND_CALL
10.5s
17/08 16:09
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0907232646",
"variables": {
"anh_chi": "anh",
"car_make": "chevrolet spark 2015",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t, odo: 116000, gi\u00e1 mong mu\u1ed1n: 120000000, v\u1ecb tr\u00ed: LongAn. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Th\u00e0nh"
}
}
▸ Output
{
"conversation_id": "conv_3501m07fqfq0e3xsax60m1gzbs2r",
"raw": {
"conversation_id": "conv_3501m07fqfq0e3xsax60m1gzbs2r",
"message": "Outbound call initiated",
"sip_call_id": "SCL_YBTJJt8fPURy",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
17/08 16:17
▸ Input
{
"conversation_id": "conv_3501m07fqfq0e3xsax60m1gzbs2r"
}
▸ Output
{
"duration_secs": 255,
"status": "done"
}
✓
TRANSCRIPT
17/08 16:17
▸ Input
{
"raw_turns": 51
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Th\u00e0nh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe chevrolet spark 2015 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo.\nAgent: D\u1ea1 em...\nClient: Kh\u00f4ng, mua l\u1ea1i.\nAgent: D\u1ea1 xe m\u00ecnh mua l\u1ea1i. V\u1eady hi\u1ec7n t\u1ea1i xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Sang t\u00ean ch\u00ednh ch\u1ee7.\nAgent: D\u1ea1 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi l\u0103m, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Long An, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf huy\u1ec7n n\u00e0o \u1ea1?\nClient: Huy\u1ec7n C\u1ee7 Chi.\nAgent: D\u1ea1 em ...\nClient: X\u00e3 T\u00e2n L\u00e2n M\u1edbi.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 \u1edf huy\u1ec7n C\u1ee7 Chi, x\u00e3 T\u00e2n L\u00e2n M\u1edbi. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng...\nClient: Mi\u1ec5n ph\u1ea7n \u0111\u01b0\u1eddng, mi\u1ec5n ph\u1ea7n \u0111\u01b0\u1eddng.\nAgent: D\u1ea1 em xin l\u1ed7i...\nClient: Huy\u1ec7n G\u1ea7n \u0110\u01b0\u1edbc.\nAgent: D\u1ea1 em xin l\u1ed7i anh, em ghi nh\u1eadn l\u1ea1i l\u00e0 \u1edf huy\u1ec7n C\u1ea7n \u0110\u01b0\u1edbc \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3...\nClient: D\u1ea1. M\u1ed9t tr\u0103m m\u01b0\u1eddi s\u00e1u ng\u00e0n kilomet.\nAgent: D\u1ea1 em ghi nh\u1eadn xed\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m m\u01b0\u1eddi s\u00e1u ng\u00e0n kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1, xe h\u00ecnh th\u00e0nh kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n v\u1ed1n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1ed9t tu\u1ea7n n\u1eefa c\u0169ng \u0111\u01b0\u1ee3c, kh\u00f4ng g\u1ea5p.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: M\u00ecnh s\u1ebd chia l\u00e0 m\u1ed9t th\u00e1ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: Alo! Kh\u00f4ng ch\u01b0a.\nAgent: D\u1ea1 em xin l\u1ed7i anh, t\u00edn hi\u1ec7u v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe r\u00f5 \u1ea1. Anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: \u00c0, m\u1ed9t tu\u1ea7n h\u01a1n c\u0169ng \u0111\u01b0\u1ee3c, kh\u00f4ng g\u1ea5p \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u1ed9t tu\u1ea7n h\u01a1n c\u0169ng \u0111\u01b0\u1ee3c, kh\u00f4ng g\u1ea5p \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 m\u1ed9t tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n m\u1ed9t tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi...\nClient: D\u1ea1, r\u1ed3i \u1ea1.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng \u1ea1, kh\u00f4ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm...\nClient: D\u1ea1 kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 anh cho em s\u1ed1 Zalo ...\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 anh cho em s\u1ed1 Zalo \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em li\u00ean h\u1ec7 h\u1ed7 tr\u1ee3 \u1ea1, anh \u0111\u1ecdc li\u00ean t\u1ee5c \u0111\u1ec3 em ghi nh\u1eadn \u1ea1.\nClient: 0907232646.\nAgent: D\u1ea1 em ghi nh\u1eadn s\u1ed1 Zalo c\u1ee7a m\u00ecnh l\u00e0 kh\u00f4ng ch\u00edn kh\u00f4ng b\u1ea3y hai ba hai s\u00e1u b\u1ed1n s\u00e1u \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nAgent: [happy] D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: Uhm. D\u1ea1 c\u1ea3m \u01a1n \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch...",
"length": 3298,
"turns": 51
}
✓
AI_EXTRACTION
2m 30s
17/08 16:20
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Th\u00e0nh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe chevrolet spark 2015 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo.\nAgent: D\u1ea1 em...\nClient: Kh\u00f4ng, mua l\u1ea1i.\nAgent: D\u1ea1 xe m\u00ecnh mua l\u1ea1i. V\u1eady hi\u1ec7n t\u1ea1i xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Sang t\u00ean ch\u00ednh ch\u1ee7.\nAgent: D\u1ea1 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi l\u0103m, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Long An, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf huy\u1ec7n n\u00e0o \u1ea1?\nClient: Huy\u1ec7n C\u1ee7 Chi.\nAgent: D\u1ea1 em ...\nClient: X\u00e3 T\u00e2n L\u00e2n M\u1edbi.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 \u1edf huy\u1ec7n C\u1ee7 Chi, x\u00e3 T\u00e2n L\u00e2n M\u1edbi. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng...\nClient: Mi\u1ec5n ph\u1ea7n \u0111\u01b0\u1eddng, mi\u1ec5n ph\u1ea7n \u0111\u01b0\u1eddng.\nAgent: D\u1ea1 em xin l\u1ed7i...\nClient: Huy\u1ec7n G\u1ea7n \u0110\u01b0\u1edbc.\nAgent: D\u1ea1 em xin l\u1ed7i anh, em ghi nh\u1eadn l\u1ea1i l\u00e0 \u1edf huy\u1ec7n C\u1ea7n \u0110\u01b0\u1edbc \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3...\nClient: D\u1ea1. M\u1ed9t tr\u0103m m\u01b0\u1eddi s\u00e1u ng\u00e0n kilomet.\nAgent: D\u1ea1 em ghi nh\u1eadn xed\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m m\u01b0\u1eddi s\u00e1u ng\u00e0n kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1, xe h\u00ecnh th\u00e0nh kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n v\u1ed1n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1ed9t tu\u1ea7n n\u1eefa c\u0169ng \u0111\u01b0\u1ee3c, kh\u00f4ng g\u1ea5p.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: M\u00ecnh s\u1ebd chia l\u00e0 m\u1ed9t th\u00e1ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: Alo! Kh\u00f4ng ch\u01b0a.\nAgent: D\u1ea1 em xin l\u1ed7i anh, t\u00edn hi\u1ec7u v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe r\u00f5 \u1ea1. Anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: \u00c0, m\u1ed9t tu\u1ea7n h\u01a1n c\u0169ng \u0111\u01b0\u1ee3c, kh\u00f4ng g\u1ea5p \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u1ed9t tu\u1ea7n h\u01a1n c\u0169ng \u0111\u01b0\u1ee3c, kh\u00f4ng g\u1ea5p \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 m\u1ed9t tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n m\u1ed9t tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi...\nClient: D\u1ea1, r\u1ed3i \u1ea1.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng \u1ea1, kh\u00f4ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm...\nClient: D\u1ea1 kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 anh cho em s\u1ed1 Zalo ...\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 anh cho em s\u1ed1 Zalo \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em li\u00ean h\u1ec7 h\u1ed7 tr\u1ee3 \u1ea1, anh \u0111\u1ecdc li\u00ean t\u1ee5c \u0111\u1ec3 em ghi nh\u1eadn \u1ea1.\nClient: 0907232646.\nAgent: D\u1ea1 em ghi nh\u1eadn s\u1ed1 Zalo c\u1ee7a m\u00ecnh l\u00e0 kh\u00f4ng ch\u00edn kh\u00f4ng b\u1ea3y hai ba hai s\u00e1u b\u1ed1n s\u00e1u \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nAgent: [happy] D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: Uhm. D\u1ea1 c\u1ea3m \u01a1n \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
645ms
17/08 16:20
▸ Input
{
"sales_slack_id": "U0873P7C4H5",
"sku": "SKU-4ZDN7X",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1786957651.066599"
}
✓
CRM_APIS
319ms
17/08 16:20
✓
CRM_ACTIVITIES
153ms
17/08 16:20
✓
SLACK_AUDIO
3.2s
17/08 16:20
✓
UPDATE_CLOSING
165ms
17/08 16:20
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Thành đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe chevrolet spark 2015 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Agent: Dạ em... Client: Không, mua lại. Agent: Dạ xe mình mua lại. Vậy hiện tại xe đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Sang tên chính chủ. Agent: Dạ xe mình đã sang tên chính chủ rồi. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không ạ. Agent: Dạ vâng. Em thấy xe mình là đời sản xuất năm hai không mười lăm, đúng không ạ? Client: Đúng ạ. Agent: Dạ em thấy địa chỉ của anh ở Long An, không biết cụ thể mình ở huyện nào ạ? Client: Huyện Củ Chi. Agent: Dạ em ... Client: Xã Tân Lân Mới. Agent: Dạ em ghi nhận là ở huyện Củ Chi, xã Tân Lân Mới. Dạ xe mình hiện đã chạy khoảng... Client: Miễn phần đường, miễn phần đường. Agent: Dạ em xin lỗi... Client: Huyện Gần Đước. Agent: Dạ em xin lỗi anh, em ghi nhận lại là ở huyện Cần Đước ạ. Dạ xe mình hiện đã... Client: Dạ. Một trăm mười sáu ngàn kilomet. Agent: Dạ em ghi nhận xedạ, em nắm thông tin của mình ạ! đã chạy khoảng một trăm mười sáu ngàn kilomet. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không ạ, xe hình thành không ạ. Agent: Dạ vâng. Em thấy mình bán xe vì cần vốn, đúng không ạ? Client: Dạ đúng rồi. Agent: Dạ vâng. Vậy hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Một tuần nữa cũng được, không gấp. Agent: dạ, em nắm thông tin của mình ạ!... Client: Mình sẽ chia là một tháng. Agent: dạ, em nắm thông tin của mình ạ!... Client: Alo! Không chưa. Agent: Dạ em xin lỗi anh, tín hiệu vừa rồi hơi chập chờn nên em chưa nghe rõ ạ. Anh nói lại giúp em với ạ. Client: À, một tuần hơn cũng được, không gấp ạ. Agent: Dạ em ghi nhận là một tuần hơn cũng được, không gấp ạ. Dạ em thấy mức giá mong muốn của anh là một trăm hai mươi triệu đồng, có đúng không ạ? Client: Đúng ạ. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ một trăm hai mươi triệu đồng đúng không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn một trăm hai mươi triệu đồng của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai ngàn người... Client: Dạ, rồi ạ. Agent: Dạ anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Dạ không ạ, không. Agent: dạ, em nắm thông tin của mình ạ! Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm... Client: Dạ không ạ. Agent: Dạ anh cho em số Zalo ... Client: Không ạ. Agent: Dạ anh cho em số Zalo để chuyên viên bên em liên hệ hỗ trợ ạ, anh đọc liên tục để em ghi nhận ạ. Client: 0907232646. Agent: Dạ em ghi nhận số Zalo của mình là không chín không bảy hai ba hai sáu bốn sáu ạ. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: OK. Agent: [happy] Dạ em cảm ơn anh ạ. Chúc anh một ngày tốt lành ạ. Client: Uhm. Dạ cảm ơn ạ. Agent: Dạ em cảm ơn anh ạ. Ch...